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Cerna Homecare - Irvine

Irvine, CA 92612

For more information about home care options:
(866) 374-4058
3.3
Review score
10 reviews
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Cerna Homecare - Irvine
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Cerna Homecare - Irvine
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Erik

Resident/client

5.0 out of 5 stars

Excellent

I am a guy with the spinal cord injury and recently just got out of the hospital after six months. Encompass rehabilitation recommended Cerna homecare. My experience with them was excellent. The caregivers they provided for me were professional, and very courteous. [name removed] and [name removed] both were very easy to work with and we're very kind. They both showed up on time which is very important to me especially at 6 AM. I definitely recommend the caregiver services that Cerna offers. [name removed] and the caregivers went out of their way to make me feel comfortable and provide a great service. Thank you very much!

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Cerna Homecare - Irvine

Cerna Homecare - Irvine in Irvine, CA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Home Care


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Reviews

for Cerna Homecare - Irvine

3.3 out of 5 stars
10 reviewsWrite a review
Overall Experience
3.3
Friendliness
3.4
Care Services
3.6
Value for Cost
3.6

Filters

1-10 of 10 reviews

Last Updated: 2/6/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Erik

Home Care

Resident/client

February 6, 2024

5.0 out of 5 stars
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0

Excellent

I am a guy with the spinal cord injury and recently just got out of the hospital after six months. Encompass rehabilitation recommended Cerna homecare. My experience with them was excellent. The caregivers they provided for me were professional, and very courteous. [name removed] and [name removed] both were very easy to work with and we're very kind. They both showed up on time which is very important to me especially at 6 AM. I definitely recommend the caregiver services that Cerna offers. [name removed] and the caregivers went out of their way to make me feel comfortable and provide a great service. Thank you very much!

Mary Van Domelen

Home Care

Resident/client

June 16, 2023

1.0 out of 5 stars

Horrible care and theft from Cerna all the way to the top

I had 3 seizures and [name removed] came to my house and I told him I was confused and I wanted him to bill my trust directly and he thought I had Alzheimer’s and he billed me off my debit card that was only for dog walking which was his friend and only walked the dog once for less than 10 minutes. [name removed] and [name removed] who l was told was the ceo of Cerna and he told me over and over they were a million dollar company . They billed my trust and then they billed my debit card and [name removed] from [name removed] billed me for 4 visits that he started he made and he never did. He is a crook and a thief and he thought my memory was gone and it was temporarily not up to par due to seizures. This guy billed me [removed] . He also double billed me . They admit it but they refuse to reimburse me , they are thief’s and they take advantage of people they think they can get away with stealing from. I am here to tell them they are mistaken, They are ruthless dishonest and corrupt people and I would not recommend this Agency

Anonymous

Home Care

June 28, 2017

4.0 out of 5 stars
Verified Review
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0

The Caregivers Give Different Help

We used the caregiver recommendations to arrange for 24 Hr HomeCare to help my mom. It started great and now it depends on the caregiver we get. It could be great or exceptional.

barbara meyers

Home Care

Family/friend

June 16, 2017

1.0 out of 5 stars
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0

Go Elsewhere

Stay clear of this home care company. They are all about money and they do not have a clue about medical needs for seniors. Caregivers are uneducated and office staff is as well. Too many other companies in OC. No MSW on staff, No RN on staff and rates are higher than most for the quality of care you receive. Try 24hr homecare or Salus.

Anonymous

Home Care

Family/friend

October 31, 2016

5.0 out of 5 stars
Verified Review
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0

Great care and great Service.

This is a great service for those needing care for a loved one. The care taker was nice and always arrived on time. They did everything that we asked of them to help with the care that was needed. We would inform others this service is what you would want to a loved one.

Anonymous

Home Care

Family/friend

July 16, 2015

3.0 out of 5 stars
Verified Review
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0

Communication is key and I am not getting that.

Now unfortunately I am not in the same location as my dad and I am not getting to experience the care they are giving my Dad first hand. In the beginning I was the contact and starting services with them seemed promising. So far they have not communicated with me or kept me updated on the day to day with him. Thank God I have people that are keeping a close eye otherwise I'd be completely uncomfortable. The caregivers seem to be doing well but the admin never get the invoicing sent on time and I am now looking at eleven different invoices to be paid. I really don't appreciate them not being on top of things and I do not think I will be recommending them to anyone.

Anonymous

Home Care

Family/friend

May 24, 2015

2.0 out of 5 stars
Verified Review
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0

The gal I talked to was one of the nicest (that's why a gave 2 stars instead of 1). However, when it came to scheduling a caregiver, she couldn't deliver. Also, during the first conversation, the rate was $19/hour, then in subsequent conversations it went higher. I feel the bate and switch was used to try and get my business.

Kim R

Home Care

Family/friend

May 6, 2015

4.5 out of 5 stars
Verified Review
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5

Temporary Kind Help

Cerna provided my mother with great help while she recovered from her emergency (she fell and broke her hip) hip replacement surgery. We were able to tailer the assistance according to my mom's daily needs. One thing that was helpful to me was that I was able to communicate with my Cerna contact through text. At the end of the week we would make a plan for the following week and we gradually reduced the caregiver's time. I was able to sleep peacefully knowing that my mom was in good hands.

m. kraus

Home Care

Family/friend

May 5, 2015

2.5 out of 5 stars
Verified Review
Friendliness
2.5
Value for Cost
2.5
Care Services
2.5

Be hands on.

Catalina who was the cerna contact person , was 5 stars.The actual help was 2 and a half stars.They were rarely on time and had to be reminded of their complete duties. M.K

Candy Mueller

Home Care

Family/friend

May 2, 2015

5.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0

Fantastic job, Catalina and Betty!!

Catalina of Cerna Healthcare has done such a fantastic job helping my sister and I with home healthcare for our Mother. She has taken care of many issues along the way and has immediately rescheduled care providers when needed. Betty, the home care provider, has taken such wonderful care of Mom -- it is quite a relief to have such a caring person watching over Mom. Since my sister and I both live approximately 100 miles away, it is comforting to know that we have such a great team in our corner. Thanks, Catalina and Betty for making Mom comfortable in her home in the twilight of her years.

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The services and other information that are displayed on this page contain marketing information provided by the agency. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Contact the agency directly to confirm the accuracy of the agency description
  • Confirm that the agency offers services that are required for the senior's specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “home care” to indicate that the agency provides in-home care services. It does not indicate that the agency meets official state requirements for any particular license type or scope of services.

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