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3801 Grand Retirement Campus

3801 Grand Avenue, Des Moines, IA 50312

For more information about senior living options:
(866) 374-4058
2.0
Review score
17 reviews
Add review
2.0
Review score
17 reviews
  • 5 star
    41%
  • 4 star
    29%
  • 3 star
    12%
  • 2 star
    12%
  • 1 star
    6%
See all reviews
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3801 Grand Retirement Campus
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3801 Grand Retirement Campus
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Anonymous

Family/friend

4.5 out of 5 stars

I thinks so far it's been good.

I thinks so far it's been good. It's clean and the staff are pretty friendly. The food seems to be pretty good. The weekends can get a little difficult because there are less staff on duty. I don't think anyone is perfect but they do a good job.

Read all reviews

3801 Grand Retirement Campus

3801 Grand Retirement Campus in Des Moines, IA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living


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Reviews

for 3801 Grand Retirement Campus

2 out of 10
Review Score17 reviewsWrite a review
Overall Experience
3.8
Cleanliness
4.2
Friendliness
4.1
Care Services
3.8
Staff
3.0
Meals & Dining
1.0
Activities
3.7
Value for Cost
3.8

A Place for Mom has scored 3801 Grand Retirement Campus with 2 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, 3801 Grand Retirement Campus has 17 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-17 of 17 reviews

Last Updated: 11/2/23

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Loving N

Assisted Living

Family/friend

November 2, 2023

2.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
1.0
Care Services
2.0
Activities
1.0
Staff
3.0
Meals & Dining
1.0

Mixed Review

It’s been a frustrating experience since my siblings and I moved our parent here and we have learned a lot! The staff is friendly and they do try to do activities - although some are of little interest or repeated (trip to a farm). The food is not good. They say “low sodium” but it is the same food, chicken breast or salad option. I can’t tell you how many times they serve hot dogs. For $[removed] a month I don’t expect to see that on a menu. Our parent just got a [removed]% increase to their rent with 36 days notice. No one wants to move in Iowa in December and I’m sure they count on this. Recently they build a new apartment building - nothing to do with seniors. They host parties and cater breakfast and events. In talking to others we are certain the rate increase is going toward the higher taxes they must pay with the new building. In all, it is disappointing and we are looking to move.

Anonymous

Memory Care

Toured community

October 3, 2016

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Not the right place

The staff was cordial and answered all my questions. The only thing that really turned me and my loved one away was the old neighborhood that the community is in. The community is kept clean and neat just was not a good fit for my loved one.

Anonymous

Memory Care

Toured community

August 16, 2016

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

A lovely Tour With Kind People

My tour of this community went well. The tour guide was very kind and friendly. They showed me all around the community and everything looked great. The staff I met was helpful and attentive. It was a lovely tour and I enjoyed it.

Anonymous

Memory Care

Family/friend

March 9, 2016

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

We are very pleased so far

We are very pleased so far. The food and activities seem to be okay. They are very good to her.

Anonymous

Memory Care

Family/friend

November 24, 2015

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

I thinks so far it's been good.

I thinks so far it's been good. It's clean and the staff are pretty friendly. The food seems to be pretty good. The weekends can get a little difficult because there are less staff on duty. I don't think anyone is perfect but they do a good job.

Anonymous

Memory Care

Family/friend

October 21, 2015

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

It's been a good move.

It's been a good move. Any concerns that have come up have been resolved. The food seems to be pretty good. I would give them a five so far. We are happy with them.

Anonymous

Memory Care

Family/friend

October 14, 2015

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0

still working

At this point we are still working with 3801 Grand Retirement Campus to care for the needs of our father. They are receptive but I would say it still has a ways to go. We are working with them on it. As far as activities I don't think there are enough for what his needs are really. Perhaps his mental deficiency is below what the other residents are.

anonymous

Memory Care

Family/friend

September 8, 2015

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

3801 Grand - Des Moines, IA

Dad is very happy here. His apartment is comfortable, the size is suitable for him, and the entire complex is always very clean. The care he gets is very good. He's been there only a short time so we're still teaching the staff what his needs are. Staff is very nice to him and they seem very respectful. We had a couple maintenance problems when he first moved in and we had to request they be fixed several times but when they finally got around to it they did a very good job. All in all, Dad is happy here and we are happy with his care.

Robert Stephens

Memory Care

Family/friend

August 31, 2015

0.5 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.5
Activities
3.0

Says one thing, does another.

Our experience with 3801 Grand in Des Moines has been very mixed. Kept my Mom active and involved. Very serious language gap with employees working directly with residents. Was told by 3801 Grand they could care for my Mom through the stages of Alzheimers. We have been informed she cannot return after she was taken to the hospital. We are now disparately trying to find a quality facility to care for my Mom. Anyone that has worked with Alzheimer patients knows, changing their environment is much more confusing and difficult for them.

Anonymous

Memory Care

Resident/client

August 25, 2015

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

Find One on Your Own

THere was no connection between A Place for Mom and my association with 3801 Grand retirement community. I found this place on my own when driving on Grand Ave in Des Moines. I have my independent living apartment that is a part of the 3801 Grand community. I have been here for one month and find everything to be very satisfactory. Have had limited opportunities to become acquainted with other residents, but the associations developed have been pleasant. Having dinner served every evening is wonderful--well prepared, delicious food. Administrators appear to have the well-being of residents as the top priority. Very pleased to be here.

Anonymous

Memory Care

Toured community

July 22, 2015

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

very impressed with the operation of this one. It is smaller. Doesn't seem quite as institutional. Some benefits to being downtown. Rooms seem larger than others I have visited. all rooms except first floor have decks,

Anonymous

Memory Care

Toured community

July 14, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Great Place - remodeling is...

Great Place - remodeling is being done right now to improve their community dining room and meeting center. Paula was a great person to show us around. Bob and I were verify impressed.

Mark Wagoner

Memory Care

Family/friend

January 16, 2014

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Exceeded our expectations

Our mother moved into an apartment for a 2 month trial and stayed in her new home for many years. The loving staff helped her with her personal care and homemaking duties which gave her a renewed self confidence. She became more independent without the ongoing concerns of health and home. Mom flourished with the social aspect of her new life and participated in many of the activities. We found she was much happier than she had been in years. She received all of the support she needed in the final stages of her life. We received the peace of mind that comes with the right care.

Anonymous

Memory Care

Family/friend

January 15, 2014

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0

look beyond the flowers

We have had issues with the apartment not being ready on move in. Language barriers, not getting a bath when it should have been given going 10 days between, Expecting a person with demtia to answer open ended questions. Most of the staff is friendly the food is excellent. We needed fewer sorrys and more fixes

Anonymous

Memory Care

Resident/client

August 6, 2013

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Great Food

While we were here they treated us very well and they looked after us very well. The food was very good. They would give you a menu that you could pick what you would want and then they would bring it to you, they even had lobster meals on the menu a couple of times during our short stay. The people here were very nice from the staff to the residents. It seemed like they were happy to work here and live here. We were very happy with them and would recommend them to anyone.

Anonymous

Memory Care

Family/friend

August 2, 2013

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0

There' s a gap between what they say ...

There' s a gap between what they say they'll do versus what actually gets done. For example, my mother's cable TV was 2 weeks getting set up when they said it would be ready on move-in, and no one is monitoring her bathing and dressing. She spent 3 days in the same clothes before getting any attention.

Satisfied Daughter

Memory Care

Family/friend

June 12, 2013

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Feels like home

Really like the area the setting is very beautiful. Plenty of patios to sit at and relax. Lots of flowers surrounding the community. Really feels like home.

3801 Grand Retirement Campus

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Map of the neighborhood around 3801 Grand Retirement Campus

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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