4.0 out of 5 stars

Verified Review

My Mother's Experience at Artis/Chestnut Ridge.

The food was excellent, seeming to fit each residents' dietary needs and wants with a variety of choice. The arts and crafts there were wonderful, and the nice lady in charge often sent pictures of the residents enjoying themselves. The nurses and attendants knew what to do, stopped to listen and provide advice. However, one time when the emergency call button had been activated in an emergency for mother at night, no one came. Artis staff had allowed me to stay over night. I had to leave my mother alone and go find the nurse.

3.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

2.0

Care Services

3.0

Activities

3.0

Staff

4.0

Meals & Dining

5.0

Artis of Chestnut Ridge review

For the $[removed] a month it costs, an amazing amount of things are not provided for the residents. No wheelchairs or walkers. No soap, shampoo, depends, etc. There is very very little exercise or physical activity and no actual physical therapy. There is no TV or radio in the rooms. Disabled residents do not ever get outside unless a family member takes them out for a push in the back yard. Laundry is done once a week at best, so the residents need at least 3 weeks of clothes to get by. Laundry labels are not provided. Other residents clothes showed up in her room all the time. Her eyeglasses were frequently misplaced or broken (she had angry outbursts regularly) Any found glasses went into a bag one nurse kept and were never returned until I made a fuss, at which point 3 of her pairs appeared. The rooms were not really secure, and left unlocked when she had to go to hospital several times. At the end the staff "lost" her rented wheelchair and all its accessories simply by taking it to the basement and not telling anyone. This is a mid to late stage memory care home, where dementia patients live out their last months. It's not a nursing home. So maybe none of this matters. But I found the room staff to be rather slack, though they were always nice to me. And they did keep her clean and dry. Her last months of life were very stressful for me so maybe Im being too sensitive. Overall I give the place a B-.

5.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Review for Artis of Chestnut Ridge

My husband has been at Artis of Chestnut Ridge for about [time frame removed], and it suits him well. It's small, not at full capacity, all on one floor with 4 "neighborhoods", each with their own living room(tv) and eating area. [name removed] can walk all around in and out of the neighborhoods and feel perfectly safe. The staff here knows all the residents as well as the family members. I live close so I'm there almost every day. The meals are wonderful with at least 2 choices. My husband's dementia is now significant as well as his mobility, but the staff pays attention to the changes. I do feel though, there is not enough communication between the dr who comes once a week but not always on the same day and the family. Sometimes it's hard to find out exactly what care is being carried out. You have to be vigilant. Nothing is ever perfect, but I'm glad, after seeing many facilities, I chose Artis which caters only to memory care.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

[Name removed] CDP Director of Marketing went above and beyond helping us during the placement of my loved one in [date removed]. Once settled my loved one saw the activities going on (bowling I think) and my loved one left us, walked in, and joined the fun. This seems to be their favorite part of their day. My loved one eats everything served but you can request other menu options but I noticed most residents take what is served. There is a nurse and Aides assigned to each wing and they are very good to answer or find someone to answer any questions about your family member. The nurse director is very involved with residents, staff, and families. This is a closed memory care facility and safety is a priority and well maintained. They also have a secured walking trail outside. Compared to other facilities visited this was the best fit for my loved one.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Best Care for the Elderly

A place for Mom was extremely helpful in giving me the guidance that I needed to make the choice that I made. I never got the chance to thank the person who assisted me. But I would like to thank them now for taking the time to assist me at a very difficult time in my families life.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.5

Activities

4.0

Staff

5.0

Meals & Dining

5.0

They strive to help the residents feel at home, and help the families understand the transition

Artis of Chestnut Ridge is a brand new facility, and has a really family orientated atmosphere. We really liked that fact that there are only 16 rooms per each wing and each wing has their own dining room, living room and porches. They also have a big main area where everyone can come together, and if you meet people on another wing or in the main area you can eat at their dining room. It is just great for those with memory issues, and the staff are wonderful.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

3.0

Care Services

3.0

Activities

4.0

Staff

3.0

Meals & Dining

4.0

I would make sure that you get the full details of what they will and will not handle of the resident, especially during the assessment. The head nurse left to go to another community. All the staff are fine to work with.

4.0 out of 5 stars

Verified Review

Friendliness

4.0

Care Services

4.0

Staff

4.0

It is has been good sa far

Our experience has been pretty limited due to the pandemic, and with our loved one being in memory care they do have their challenged but the staff is very good with dealing with our loved one. They are very responsive, helpful, and always willing to answer our questions. Right now there are not a lot of residents, they are not at full capacity so we can only assume our loved one is getting really good care.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Staff

5.0

The premier place for dementia care

My Sister and I were searching for the right facility for my dad and Artis was by far the best. Our dad passed prior to getting to the facility, but the attention, caring and knowledge of [names removed] was incredible. If your parent suffers from dementia this is the place to go.

Artis of Chestnut Ridge

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Artis of Chestnut Ridge

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