5550 Old Jacksonville Hwy, Tyler, TX 75703
Anonymous
Child of resident/client
Review for Azalea Trails Assisted Living and Memory Care
My mother was at Azalea Trails for only a month. I was very impressed with how clean and friendly it was. I live in Missouri, so I never had a chance to visit while my mother was in residence there. At first reports were encouraging regarding her participation in activities and meals. Problems soon arose regarding her resistance to cooperating with her caretakers. Azalea management informed us that they did not have adequate staff to give my mother the care she needed, and they told us we needed to take her out. We were very disappointed because they had led us to believe that, once she was a resident there, they would give her everything she needed up until she passed away. The only good thing was they admitted their inadequacy rather than just letting her languish and suffer due to inadequate services.
Read all reviewsAzalea Trails Assisted Living and Memory Care
Azalea Trails Assisted Living and Memory Care
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored Azalea Trails Assisted Living and Memory Care with 8.9 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Azalea Trails Assisted Living and Memory Care has 45 reviews with an average "overall experience" of 4.5 out of 5.
Anonymous
Memory CareFamily/friend
May 8, 2025
They were understaffed but a few staff members were very attentive and understood the needs of seniors. Since the nursing staff was inadequate, hospice nurse was brought in to provide services. I wish we had known sooner about hospice support for people with dementia.
Anonymous
Assisted LivingFamily/friend
November 13, 2024
My mother was at Azalea Trails for only a month. I was very impressed with how clean and friendly it was. I live in Missouri, so I never had a chance to visit while my mother was in residence there. At first reports were encouraging regarding her participation in activities and meals. Problems soon arose regarding her resistance to cooperating with her caretakers. Azalea management informed us that they did not have adequate staff to give my mother the care she needed, and they told us we needed to take her out. We were very disappointed because they had led us to believe that, once she was a resident there, they would give her everything she needed up until she passed away. The only good thing was they admitted their inadequacy rather than just letting her languish and suffer due to inadequate services.
Anonymous
Assisted LivingFamily/friend
October 10, 2024
5 for all categories. What we like the most about Azalea Trails is the friendliness of the staff and the cleanliness of the community. Yes, I would recommend this community to other families, without, question!
Holly N
Memory CareFamily/friend
June 20, 2024
The transition to memory care had some high and low points. Staff were friendly and listened to our concerns but staff did not appear to have additional training or information from administration about my mom’s specific needs. My mom has many challenges and staff are learning how to help her the best they can. Clothing and items have been misplaced therefore we have learned not to provide things that are costly. The nurse communicates frequently with family making us aware of challenges and mishaps.
Anonymous
Assisted LivingFamily/friend
June 6, 2024
My loved one was previously a resident at Azalea Trails Assisted Living and Memory Care and the overall experience was great. They cared and addressed any problems that we had professionally and quickly. I would recommend Azalea Trails to others.
Melinda
Memory CareFamily/friend
April 23, 2024
The facility is super nice. The rooms are just the right size for what we needed. All of the staff has been wonderful with my Dad as well as the other residents. We are very pleased.
John
Assisted LivingFamily/friend
March 15, 2024
It's a very nice place..Care for the residents are very good. My only comment is my parents didn't have a welcoming as promised..we dealt with [name removed] and she is no longer there..They did not get a tour or understand some of the activities. And when the bus took them places...other than that, it was no issues.
ST
Assisted LivingFamily/friend
January 31, 2024
The Azalea community is very open , accessible and friendly. Always have someone available on short notice if a need arises. Staff turnover can be difficult for those in memory care , but the current staff seems very competent and motivated to improve the lives of the residents.
Anonymous
Memory CareFamily/friend
August 25, 2023
We loved them. But too expensive. Dad got sick and they increased his care to over [name removed] a month. That is too much for average person an should not be allowed. Increased price on us. Not acceptable. We really liked azalea trails at first. But they just kept uping our level of care. I would definitely choose a place with one price for all levels
Beverly
Assisted LivingFamily/friend
June 5, 2023
I would highly recommend Azalea Trails Assisted Living and Memory Care to others. This is a hard process to go through. They were more than patient and accommodating with our issues as they came up. My parents love the food. It's served by a great group of sweet women who seem to care. So far, communication with the family has been minimal. I guess they are handling the little issues that come up and will contact us if they become bigger issues. My parents are very social. Daddy sees his time there as a ministry to encourage "old people". He's 91. Lol. Everyday, my parents like it here more and more. Daddy feels that it's the perfect place for them. They've been here for two months now and we feel a great sense of relief feeling that they are well cared for. Praying things continue in this direction as my parents and our family navigate this unknown future. But today.......life is good!
Carlene L
Assisted LivingToured community
September 27, 2022
The staff member who conducted our tour was very professional and knowledgeable. The place was beautiful and clean. The eating area was nice as well. I was shown a room that would suite my parents. The tour was complete and from that visitation I would have had no problem with my parents moving in there. I chose another place because I had three references for the other community and I decided to go with that. I knew the people who had actually used that facility and that's who they recommended.
Anonymous
Assisted LivingIndustry reviewer
September 8, 2022
This place has been such a wonderful experience! Staff is friendly and take great care of their residents! We wouldn't be anywhere else!
Anonymous
Assisted LivingFamily/friend
September 7, 2022
It was a beautiful place with very friendly compassionate workers. One suggestion would be to make sure when shopping, that you get a clear idea of the procedure, if your family member declines in health. I would recommend that people check it out, as it is a good place.
anonymous
Memory CareFamily/friend
September 2, 2022
Azalea Trails is great, it is just way too expensive. We came in on the lowest level of care and within 2 months got moved to the highest. The care they provide is wonderful. My advice to anyone looking for memory care would be to go someplace that does not have levels of care because they will always need more. Go some place that has one, all inclusive price rather than add ons.
anonymous
Assisted LivingFamily/friend
July 22, 2022
Very difficult to recoup money when facility does not keep the promises and expectations they give to clients. For example, staff promised a weekend admission and after I arranged several schedules of family to make this happen, other staff said absolutely no weekend admissions. The regional manager refused to refund the [fee removed] we put down for the weekend admission.
D R
Assisted LivingFamily/friend
March 8, 2022
I would not recommend at all. I have even applied to work there to help make changes. There activities are awful. They need some activities. For what we pay, there should be more things going on for residents. I have spoken with other family members and its the same consensus. It is bad. The food is not healthy food. It's all pre packaged food. My loved one doesn't like the food. They don't seem to be given the residents a better quality of life. This place act's like just provides a bed to sleep. I am really disappointed.
anonymous
Assisted LivingToured community
June 30, 2021
We did a tour with this community and it was very nice. The tour was good and the staff was very friendly and helpful. They answered all of our questions and gave us lots of information to consider. The community was very nice and they were very accommodating to us.
Cathy
Memory CareFamily/friend
March 15, 2021
The employees and residents are very friendly. The staff is very nice and patient when our loved one is not remembering correctly, and also with the family when we're dealing with that. They're very understanding dealing with someone with memory deficiencies. The building is always very clean, no odor or anything. The apartments are cleaned once a week, and I really like that. I like that we don't have to worry about our loved one getting hurt. We know that our loved one is safe here. We haven't observed any weight loss, so we know our loved one is getting sufficient nutrition. Some meals the option may not be a favorite, but other meals our loved one says it was really good that day. The activities are enjoyable. The cost is high, but the peace of mind is worth it. This is a very good place, I would highly recommend Azalea Trails.
Beth
Assisted LivingFamily/friend
January 11, 2021
From November to July was wonderful for us. Starting in July there was a staff member who brought in COVID and the community wasn't able to handle in combating this for the residents. Due to this we had to move my loved ones to another community. Azalea Trails offered lots of activities for the residents; however, they didn't promote these activities. I feel corporate was trying to get as much money out of the residents as possible.
Amy H
Assisted LivingFamily/friend
December 16, 2020
We chose Azalea Trails for the memory care unit for my MIL. She had Lewy Body Dementia. We were given a great song and dance about how wonderful it would be and that they could provide the level of care she needed. The marketing, website, tour and talks were great but we soon realized they were all a lie. They were not able to provide the level of care promised. Workers did not like their job and it showed. There was no compassion and love just sighs and grunts and anger that they had to take care of her. We would be told she had gotten a shower yet all of her towels we sent were still on the shelf clean? How do you give someone a shower and not use her towels and her hair isn't wet. I could go on and on... The director was serving two rolls as someone was on maternity leave so they were short staffed and very little supervision. Yes this was during a pandemic, but like others have said, you can still provide good care during a pandemic. All we wanted was Azalea Trails to d
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.