1.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

1.0

Care Services

1.0

Staff

2.0

Overpromised, underdelivered

Friendly but vastly under delivered. Basically stole money and did nothing to help our loved one.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Review for Belmont Village Buckhead

It was very caring. [name removed] is exceptional in her job and staff was caring.

5.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

4.0

Staff

5.0

Meals & Dining

4.0

Our Experience

Their staff is super caring and patient with their elderly care. Cannot say enough about their patience and compassion for everyone there. Biggest issue is cleaning. I have complained a few times about their cleaning regularly and well, there is room for improvement.

5.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

I would highly recommend Belmont Village - Buckhead. This is the 3rd memory care facility that I have............

I found soiled pull-up by [name removed] door- assume pal was going to take out and forgot- 2nd time soiled diapers were left in room. - found 2 live roaches- on 2 different times...shared with [name removed' and work order was placed. Have not seen any recently. - damp/wet clothes from laundry day were hung in her closet. There is a hanging rack on the closet door and the damp clothes could have been placed there- not sure why that was not done. I have not had a chance to talk with [name removed]about this incident. Other than these items, I am very pleased with the care provided by the staff. I would highly recommend Belmont Village - Buckhead. This is the 3rd memory care facility that I have used in 4.5 years and I am very pleased. The staff (management and caretakers) are wonderful. I wish I would have found Belmont earlier.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

3.0

Care Services

5.0

Activities

3.0

Staff

4.0

Meals & Dining

3.0

Seems nice for Residents, but difficult for Visitors

My friend resides at Belmont Village Buckhead. The housekeeping is good. The staff are mostly nice (reported to me as less so on the night shifts.) Communication with the family is okay; however the resident really must have their own phone, because the only "common" phone is at the receptionist desk where the time allowed to use must obviously be quite limited. Visiting a resident is problematic because parking is very scarce. If you want to have a meal with a resident, you're better off to bring some fast food because the meal charge--unlike the nominal charge in other places that I have visited for other residents--is quite high, and (again, unlike other local places in which I have visited residents) the resident does not get a "guest meal" about once a week. In addition, the menu looks extensive, but often the selections are not actually available. So the facility seems pretty nice for residents, but difficult for visitors. I would recommend this facility to others, despite the caveats listed, because they were accommodating for an emergency need, and also accommodating for my friend's need for medical transportation which she never seemed to be able to request timely.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.0

Activities

2.0

Staff

4.0

Meals & Dining

4.0

Good Value

My loved one likes the food. They need to add more activities for residents. It's an excellent community. We picked this community, because of the location, it's convient to my home, and it seemed like they cared. I would recommend to other families.

1.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

0.5

Care Services

1.0

Staff

2.0

Meals & Dining

1.0

Extremely dissatisfied and ripped off

Don't send anyone you love to Belmont Village Buckhead. My loved one came from the hospital and they assured me they could take care of him. He was there for 3 days and 2 nights, and I don't think they fed him or gave him water during that time. He fell out of his wheelchair and was sent to another hospital where he arrived malnourished and severely dehydrated. We had also paid them over [price removed]; he was there 3 days and they only returned [price removed] - less than half of what we paid. I'm considering suing them because not only did they do a disservice, but they also injured my loved one who passed on Saturday, partially because of the road they sent him down.

3.0 out of 5 stars

Verified Review

Community Tour

During our tour at Belmont Village of Buckhead, we met the Director of Resident Activities, and she was phenomenal. But as we toured, the facility itself, we did not see the level of interaction or engagement with the residents. An activity was going on, and not may people were there participating. There were a lot of people in their rooms. And we were looking for a more social experience for our loved one with people up and about.

5.0 out of 5 stars

Great team there always helpful and mom loved the food while there.

1.5 out of 5 stars

Cleanliness

3.5

Friendliness

2.5

Value for Cost

3.0

Care Services

1.5

Activities

4.0

Changes

When we first got there it was a lovely place, now not so much. The café is very different, food quality has gone, The menu looks like cafeteria food. Also, they can't seem to keep staff for very long.

0.5 out of 5 stars

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

Neither Skill nor Compassion

There are few experiences in my life that I can say truly “haunt” me. To this day, observing my father — 90 years old with dementia — being abused at Belmont Village — stands out as a defining, horrific memory I will never be able to shake. The staff was woefully untrained in the thoughtful management of individuals with dementia. When simple measures to de-escalate a confused and frightened victim of Alzheimer’s were not employed, the staff opted to engage my father in ways that were nothing short of abusive. The message I received from the director at Belmont Village was as follows (verbatim): “If you don’t come over here now and remove your father from our premises, we will call the police and have them do so.” This is no exaggeration. When I arrived, the police were already there. My father — 90 and terrified — was crying, naked and bruised on the floor in the hallway outside his room. He was crying for his mom. He was broken and alone. There were no apologies from staff. Not a single “I’m sorry” from the administration. Just an insistence to remove him from their premises, as if we hadn’t been paying $4500/month for the past year and a half. I was heartbroken for my father, a frail and frightened shell of the WW2 hero he once was. And I was in disbelief that an institution could relate to a member of their community with dementia with such profound callousness and malice. My father has since passed away. I write this review with continued love and respect for the fine and noble human he always was — even through his journey with Alzheimer’s. And I hope any reader of this review will reconsider ever entrusting the care of their vulnerable parent to Belmont Village.

0.5 out of 5 stars

Verified Review

Cleanliness

1.5

Friendliness

0.5

Value for Cost

0.5

Care Services

1.0

Activities

2.0

The most HORRIFIC of experiences

I am still struggling to recover from the horrific experience of entrusting the care of my father to the staff at Belmont Village. The humiliation and degradation he suffered was beyond anything I could have imagined. My dad suffered with dementia; as he struggled to make sense of a confusing, changing reality around him, the staff ultimately handled him with zero understanding of what individuals with Alzheimer’s require to feel safe. And while I could forgive a degree of ignorance, the absence of compassion from the administration added painful insult to injury. If you have a vulnerable parent, do not entrust their care to Belmont Village.

3.0 out of 5 stars

Cleanliness

3.0

Friendliness

3.0

Value for Cost

3.0

Tour was informative. Not sure that it will provide the appropriate level of care that I want at the price point that I can afford for my Mom. The community does seem to stress social programs that encourage and stimulate cognitive support for aging residents- which is very important.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Excellent choice

Excellent in every way.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Not The Right Size

This was not a good fit for my loved one's needs. She wanted an apartment large enough to fit her furniture. The staff that showed us the community did a very good job and was knowledgeable of the community.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

My Parents are in the best care.

This is a outstanding community. The staff is always very helpful. I like that my parents feel like they are free to feel like. The staff does meet all the needs that we are requiring for both of my parents. I like that they are active with everything so that they are not just sitting in a chair. I can not say enough good about the care and the staff. I have highly recommended this community to others for the best care for there loved ones.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Comfort For Mom!!

The meals have been very tasty and nutritious. The residents and the staff are all very nice. My mother feels that she gets well attended. The community is kept clean and organized. At the moment she is not participating in activities, but activities are offered. Most importantly i feel that my mother is in a safe place.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

This was such a wonderful visit! I loved everything about this place. The residents have plenty to do, the building is attractive and clean, the staff is super friendly! The food is especially good. Probably the best we have had anywhere else. I was so impressed that they brought my lunch out with a stainless steel cover to keep it hot. And the server kept checking back with me to see if I was happy with the food! I was also happy that they use butter in their cooking an serve wine to those who want it. Where we are currently does not permit butter or salt in cooking, and they put water in our wine at happy hour.

4.5 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.5

Activities

4.5

Family happy with Belmont

My brother and I looked for almost a year for the best place for our mom. We moved her into Belmont this year and have been extremely happy with all. This community is not the largest or the flashiest but it has a warmth of love and family throughout. From the concierge to the caregivers, everyone is always smiling and are happy to be there. The rooms are appropriately sized and the food is wonderful. We were not oversold with pushy sales people. The Director called us the day after and made sure we had a great visit and offered to help with our decision. We can say that mom has a better quality of life because of the team at Belmont. The head nurse and director work as a team and are present daily in the building mentoring the staff and encouraging the residents. The managers get involved with activities like karaoke and all have a fun time. If everyone has the same experience as we have then I assure you that you will walk away happy with this community.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

3.0

Care Services

3.0

Activities

5.0

nurses didn't really engage her and encourage her

She was supposed to be going to the memory care day program at Belmont Village Buckhead. But instead she would just stay in her room and get really depressed. The nurses didn't really engage her and encourage her to get out. That was really disappointing to me. I like that they had an occupational therapist in house. I also liked that this facility had there own gym. The front staff were amazing. The concierge service was great too.