2.0 out of 5 stars

Cleanliness

2.0

Friendliness

1.0

Care Services

1.0

Staff

1.0

Rudest Nursing Staff ALWAYS ON PHONES

A friend of my mother lives in this place. He has severe dementia and we trying to get him out. HORRIBLE NURSING staff in the home he lives in!! The nurse who is always there in the mornings is USELESS AND RUDE. They are NEVER around ans we always have to LOOK for them EVERYONE IS ALWAYS ON THEIR PHONES.

1.0 out of 5 stars

Cleanliness

3.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

2.0

Staff

1.0

Meals & Dining

1.0

Don't walk RUN away!!

Bridgewater Assisted Living is not as it appears. The turnover is incredibly high and the staff is quite rude and lacks empathy and understanding. What they advertise is not what your loved one will receive. You are completely unable to advocate for your loved one because nobody will listen. When you attempt to seek the right people to form a complaint, you will never hear back from them. [name removed], [name removed], [name removed], [name removed], [name removed]and [name removed]will just hang up on you and begin sending all calls to the answering service. The answering service can only take a message and again you will not get a call back. The people in the [removed] facility are unprofessional to say the least. If this is how they treat the families of the residents, just imagine how they are treating the residents. For families that care about their loved one - RUN. You do not want your loved one at any of these facilities. You will find the same Contacting the executive offices

1.0 out of 5 stars

Cleanliness

2.0

Friendliness

2.0

Value for Cost

2.0

Care Services

1.0

Activities

2.0

Staff

1.0

Meals & Dining

1.0

sadly unsatified

When I first toured the property the associates were friendly and the property was clean and beautiful. We placed an elderly family member there. On multiple occasions, the activity that was on the calendar did not happen. When asked, no one knew why. They have since filled the property with much younger residents in wheelchairs who seem to spend their time outside smoking. Our family member now does not have the companionship we were hoping for. The employees we have encountered on our several visits seem far less friendly and downright overworked or just do not care. On one occasion, our family member asked for some help with a minor chore, the employee waived away at the family member and was told to "go away". We have recently found termites in the apartment and after multiple reports to staff, it has NOT been taken care of! We are looking for other options for our family member!

2.0 out of 5 stars

Verified Review

Tour experience with Bridgewater

Bridgewater has several buildings on the one campus, I got to see a little beyond the entrance of two of them. They were gorgeous, and I saw an activity, and entertainer had come in. It was nice and included food! Then I toured the memory care unit, a separate building on the campus. I was told it had been remodeled a few years ago. It had none of the charm or attention to any interior design attractiveness. I was shocked. I felt sad and depressed in that building. I watched one activity, a man brought several sweet dogs for the residence to enjoy, which was nice.

0.5 out of 5 stars

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

Ineffective Management

Office staff is unprofessional and communication is non-existent. Some techs act like they're in high school with their cell phones. However, there are a few techs that actually care about the residents and their welfare and they are much appreciated. Management from HQ that was here for a few months was ineffective and unresponsive. So much turnover that no one knows what anyone is doing.