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Brookdale Conway

5501 East Michigan Street, Orlando, FL 32822

For pricing & availability:
(866) 374-4058
8.0
Review score
51 reviews
Add review
8.0
Review score
51 reviews
  • 5 star
    41%
  • 4 star
    29%
  • 3 star
    16%
  • 2 star
    10%
  • 1 star
    4%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Conway
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Brookdale Conway community exterior
10 photos2 floor plans
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street view of Brookdale Conway

JT

Child of resident/client

5.0 out of 5 stars

Review for Brookdale Conway

As far as Brookdale it is close to my house and my mom's doctors. I found the staff to be friendly, helpful, professional and caring. Also, the rooms are a good size. I would recommend the facility.

Read all reviews

Brookdale Conway

Conveniently located in Conway Florida, a suburb of Orlando, residents can look forward to compassionate care and one-on-one support at Brookdale Conway. You can find this community in a quiet, residential neighborhood just minutes from downtown. Brookdale Conway offers residents the perfect combination of quiet living and convenient access to many area businesses.

Here, residents receive the services they need, when they need them most. To avoid surprise costs, trusted team members work with you to determine your specific needs. If you’re seeking assisted living services, such as assistance with mobility, medication management, bathing, or other personal tasks, you can find support here each and every day.

The residents at Brookdale Conway can also enjoy the benefits of Brookdale HealthPlus, which offers on-site care coordination overseen by a registered nurse. Here, residents receive personalized care plans and assistance with chronic conditions, such as diabetes, high blood pressure, congestive heart failure, and more. Preventative health care services, such as annual wellness visits, immunizations, and health screenings are also provided to help avoid trips to doctors’ offices, or unnecessary emergency room visits and hospital stays.

Those in search of memory care can also look forward to a vibrant and supportive lifestyle. Through the signature...

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale Conway

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Conway

8 out of 10
Review Score51 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.1
Friendliness
4.2
Care Services
3.9
Staff
4.4
Meals & Dining
4.0
Activities
4.2
Value for Cost
3.5

A Place for Mom has scored Brookdale Conway with 8 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Brookdale Conway has 51 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 51 reviews

Last Updated: 8/12/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

August 12, 2025

1.0 out of 5 stars
Verified Review

Review for Brookdale Conway

This facility is dishonest. They took [removed] dollars in fees and rent for the first month. Kicked my mom out in less than 30 days and did not refund me any of the money. Now they will not even return my phone call. This place came recommended by your organization. Shame on both of you!

JT

Assisted Living

Family/friend

January 27, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Review for Brookdale Conway

As far as Brookdale it is close to my house and my mom's doctors. I found the staff to be friendly, helpful, professional and caring. Also, the rooms are a good size. I would recommend the facility.

Jade

Assisted Living

Family/friend

August 30, 2024

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
2.0

Florida Does Not Need Euthanasia. It Has Brookdale Conway

Dad was admitted to Conway early March. A month later, he complained of great pain. Mom told Conway’s nurse but was unsure if she was taken seriously. Next day Conway sent Dad to hospital. He was so constipated that doctors moved him to ICU to pump him out. His blood pressure was low; he was dehydrated and he had a severe UTI. An ICU doctor told us to consider palliative care. Yet, just 3 months before, Dad had been in good health. It took only a month at Conway to reduce him to near death. Fortunately, he survived and is now at an excellent facility, as is Mom. I now know what great care looks like and Conway is far from it. At my parents’ present homes, we can ask questions about their bills. Not at Brookdale: they expect you to just pay. They ignore questions even when they raise prices. They charged for Dad’s personal care when he was no longer there, at a higher rate than assessed and without the 30-day notice their contract stipulates. I have made a formal complaint to the AHCA.

JT

Assisted Living

Family/friend

April 18, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Review for Brookdale Conway

I would recommend the facility. Overall they are doing well.

EG

Assisted Living

Family/friend

December 26, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Review for Brookdale Conway

I would recommend when comparing to others yes. Overall good but they are slow to reduce the cost of extra service once mom didn't need it and like everyone else they are having a hard time filling certain positions. Overall very happy. Majority of staff are very dedicated.

Anonymous

Assisted Living

Family/friend

November 27, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Staff
5.0
Meals & Dining
4.0

Recommended

My loved one is currently a resident at Brookdale Conway. The staff is great. They are very friendly and responsive to an evolving situation. The cleanliness, care services and food are very good. The value for cost is okay. Overall, I would recommend Brookdale Conway to others.

Elliott

Assisted Living

Family/friend

November 1, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Recommended

My loved one is currently a resident at Brookdale Conway and everything has been very good for her at this facility so far. The staff and friendliness are great. The cleanliness, care services, meals and activities are good. I would suggest better communication on contract signing and when payment starts. That communication was not clear for us. Overall, I would recommend Brookdale Conway to others.

Jack

Memory Care

Toured community

September 29, 2023

4.0 out of 5 stars
Verified Review

Tour of Brookdale

We took a tour of Brookdale Conway during our search for a Memory Care facility for our loved one. This facility was good! The cleanliness and friendliness were great. The atmosphere also seemed great. Our tour guide was very informative.

Anonymous

Memory Care

Toured community

August 1, 2023

5.0 out of 5 stars
Verified Review

Tour experience

Overall we had a good tour experience with Brookdale Conway. The reasons we did not choose this facility for our loved one was because 1.) they had 2 exterior doors that were broke. Also, we found that the floors and such were dirty.

Robert

Memory Care

Family/friend

February 3, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
4.0
Staff
5.0

Brookdale Conway Review

The staff members are friendly and so far it has been good.

Anonymous

Assisted Living

Toured community

January 20, 2023

3.0 out of 5 stars
Verified Review

Review for Brookdale Conway

It was an older place. The room that we saw was terrible. The director was fine, and they were friendly. They need to remodel.

Teresa H

Assisted Living

Family/friend

January 13, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very fun! Needed more Christmas music

Charles C

Assisted Living

Family/friend

January 13, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful

Everything was wonderful job well done

Clara Nell E

Assisted Living

Family/friend

January 12, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Every day I visit my former neighbor. I am amazed at the loving care she is receiving. She has been here 1 year. The staff is very friendly to me and includes me in with the activities.

anonymous

Assisted Living

Family/friend

November 3, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Staff
2.0
Meals & Dining
2.0

Pretty good place. Didn't meet our requirements.

The place seemed fine to me in my dealings with everybody there. Everything was under control. But it didn't quite fit my loved one's needs as expected - she required extra care that cost us quite a bit extra. They only had four aides on staff at night, and there are a lot of people living there in various physical conditions. I spoke with some of the other residents, and they seemed to be doing okay there. It just didn't quite fit our needs.

Anonymous

Assisted Living

Resident/client

August 2, 2022

4.0 out of 5 stars
Verified Review

They need more staff, so that has been a little bit of a problem. The staff that is there is really good, they just need more help on board.

H E

Assisted Living

Family/friend

August 1, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

The Community Was a Lot of Help and Support

I would recommend the community. The staff are great and they care about the residents. My loved one was here for a short amount of time before passing.

Anonymous

Assisted Living

Family/friend

July 8, 2022

4.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.5
Care Services
4.5
Staff
5.0
Meals & Dining
5.0

Peace of Mind

I would recommend the community to others for their loved ones. I also recommend you continue to show up and visit your loved one to make sure things are being done as they should be. The staff communication is good with the family. There are three meals a day served and the resident's do have choices to choose from.

anonymous

Memory Care

Family/friend

January 12, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0

Nice place. Watch the price.

Be wary of price increases. Really the only issue I have is they always seem to want to bump up the price. You come in at once price, and about every other month, they have a reason why it has to go up. Otherwise the staff and the care that they're providing has been good.

anonymous

Memory Care

Family/friend

October 12, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

This is the way it is

We chose Brookdale mainly due to the convenient location to us so I could get there quickly if need be. I think they need to check on the residents more often. The personnel in the halls are very loud and that is not respectful to the residents. We have some communication issues with the administrative staff as well and getting things passed on. In the shared rooms, the residents are allowed to have pets, but I think if residents have pets they should have their own private rooms. I do think that they need a camera installed that way when residents wander and things get stolen, they would be able to figure out who it was and what happened. On the weekends, they have limited medical techs on the floors and only 1 nurse, they have 20 residents. I would still recommend them, I just think some changes need to be made.

Brookdale Conway

Neighborhoods

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Map of the neighborhood around Brookdale Conway

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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