31002 14th Avenue South, Federal Way, WA 98003
Leeanne
Child of resident/client
Great option for families needing help
The meals and dining gets a 3 based on parents feedback and the activities gets an na as parents not participating yet. We appreciate that there are trained people to help them at all times. Mom has mentioned some delays in response time. But she recognizes that the caretakers are helping a lot of people and can't be a multi places
Read all reviewsBrookdale Federal Way
Brookdale Federal Way
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored Brookdale Federal Way with 6.8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Brookdale Federal Way has 28 reviews with an average "overall experience" of 3.6 out of 5.
Leeanne
Assisted LivingFamily/friend
March 19, 2025
The meals and dining gets a 3 based on parents feedback and the activities gets an na as parents not participating yet. We appreciate that there are trained people to help them at all times. Mom has mentioned some delays in response time. But she recognizes that the caretakers are helping a lot of people and can't be a multi places
Anonymous
Assisted LivingFamily/friend
October 24, 2024
The room and toilet not clean for more than a week now. Boarding and lodging cost unreasonable for a elderly person with next to zero income. Yes, I would recommend this community to other families because they work with Medicaid. If private pay only, I wouldn't.
Anonymous
Assisted LivingFamily/friend
February 22, 2024
My mom spent over two years here. She paid for shower assistance twice a week and meds management. She had severe short-term memory loss and was legally blind. Although kind, Brookdale staff, with a few exceptions, don't treat residents as unique individuals. They often don't read menus to blind residents. They skip showers for residents with memory loss who don't want one "right now", although the resident doesn't understand that their next chance won't be for 3-4 days. They often don't notice behavior changes that indicate medical issues in people with dementia. Some activities that should be accessible with low vision are not. Facility maintenance is spotty. No cold water in rooms for a week, entry buzzer that malfunctions leaving residents who return after five waiting until they can flag someone down, and malfunctioning emergency alerts. If your loved one can't or won't advocate for their needs, I don't recommend this facility.
Anonymous
Assisted LivingFamily/friend
April 12, 2023
My loved one was a resident at Brookdale Federal Way for almost a year. The staff was very friendly, but the management with follow-through was terrible. I would not recommend this place for someone who needs to be checked up on frequently.
anonymous
Assisted LivingFamily/friend
July 18, 2022
I felt that the staff was very caring during our experience here. The facility itself was a little older, but once we got in it did not bother us at all. The room sizes are very big and the facility overall was great. I would recommend Brookdale Federal Way to others looking.
Susan
Assisted LivingFamily/friend
July 11, 2022
Everyone is very friendly. The place could use a little updating. I think that my aunt is treated very nicely there.
Anonymous
Assisted LivingFamily/friend
May 24, 2021
I would send another loved one here. They seem to be real helpful. The communication with the staff is good.
anonymous
Assisted LivingFamily/friend
March 24, 2021
The staff is friendly and accommodating and my loved one is happy here. The Communication is good between the staff and our family. They keep us updated and well informed. I would definitely recommend this community to others.
Anonymous
Assisted LivingFamily/friend
August 14, 2020
It's been a great for my mom. They have activities that are some of the ones she used to enjoy before moving to the community. The staff are very good, friendly, and responsive. The meals and snacks are great and the offer a variety. I chose this community because the value and they offer the Medicaid spend down if she needs it one day. We looked at others, and chose this one. I would recommend this community. Shes made friends and seems content there. When COVID started they aggressively went into lock down to keep the residents safe. They are quick to call with any issues and there's good communication.
Dean May
Assisted LivingFamily/friend
October 24, 2019
Brookdale Federal Way is a wonderful place and I will forever be grateful for the all the help they gave my mother. They have many caring people who go out of their way to assist people in need. It's a job most of us would run away from, but somehow they have they have managed to pull in some really wonderful caretakers.
Anonymous
Assisted LivingToured community
June 30, 2019
Took a tour on Sat. the 29th and they were already full. My perception was that it would not of been a good fit anyway. It was small, old and felt like a nursing home. They were friendly and everyone looked well taken care of.
Anonymous
Assisted LivingResident/client
November 15, 2018
I love it here at Brookdale Federal Way. It is like one big family. There are lots of activities to choose from. And the staff makes you feel right at home. It is such a relief to have help with daily needs I had difficulty doing myself. At first I had not decided if I was going to stay long term but now after eight months I’m sold and I will be staying for the foreseeable future.
Dale Snowfield
Assisted LivingNovember 13, 2018
i'm totally disappointed in this place. I Dealt with Brookdale two and half years ago, and currently looking for a place for my Father. This is the last place you want to deal with. High pressure sales. Of course when your stressed and looking for a place for a Loved one. This group does not care about anything but a sale. the CEO makes 50 MILLION a year. His front door cost more than an entire stay at Brookdale. Shameful... Trying to get my sister-in-law into their place was unacceptable. She was in a rehabilitation place and when cleared , move to Brookdale. High Pressure and so called sales on the price,,,, NOT!!! My sister-in law died before she could move. $7900.00 dollars later, she dead so no refund, o yea they refunded $660.00. Big [removed] deal. She was never there, never ate, nothing. Compassion, none. Because 50 MILLION is not enough. GREED!!! I even paid for installation of cable in the room we were given. It was a model or a store room. Remebersted,, not even. To MR. CEO, you are Disgrace to the heath care system. Rip off the people who are hurting just o you can get a new door knob or what ever your to poor to get. keep going, your company is Terrible. I would do your job for a 100th of what you get excessively get paid. I'd do why better because you DON'T CARE. Hope your whole team are proud of themselves, 'cuz they are not even close to being good at their job. Be proud MR.CEO< you ripped off another person and their family. More money better stock price, helping people,,not on you or list of priorities or any of your staff. Ya it's just a review, and no one at brookdale cares,so I hope your able to get a new door knob. I will definitely will tell everyone I know. If I get One, Two, Or 50, to not do any business with brookdale or emirates.,that would be Great to cost you a few no takers. Have a wonderful life, and I HOPE the Worst for you and your family. Up Yours,, [name removed] [removed] Call !!!! You wont, to busy, don't care, and chicken. Have a nice day. Just let it slide, you wont even care.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Anonymous
Assisted LivingToured community
January 20, 2018
I really enjoyed touring this facility and liked how it was run and the things and people we talked to while there. Sadly this is not a place for my mom because she needed a level of care they could not provide with her medical and dementia needs
Anonymous
Assisted LivingToured community
November 26, 2017
Great community! Clean, warm, older property, but well maintained! Happy Residents! Extremely nice and helpful Employees! We Loved it! Will return to view a 1 bedroom.
Anonymous
Assisted LivingFamily/friend
August 1, 2017
I am not pleased with this location at all. If it had been up to me I would not have placed my mother here. My mom is not happy here at all she is not eating which as a result she has lost a tremendous loss of weight. My mom does not like to be around crowds so when she does eat she takes her meals in her room and there is an extra $5.00 charge for them to deliver her food. She is not taking her medication as she should be because from what I can tell they are not doing wellness checks on her they are leaving it up to her to take her pills and she has dementia so that is an issue. Since I am not my mother's medical power of attorney they do not tell me anything when I ask questions. They don't seem to engage the residents in any activities.
Karen Henderson
Assisted LivingFamily/friend
July 8, 2017
Brookdale in FW is not a safe place for my mom she has dementia . I know Brookdale has specialize assisted living for memory care & Dementia but not in Federal Way. I was told by an "supervisor there when my mom dementia gets worse she can no longer live there"? So why get comfortable there then have to move again ? If this is a professional organization they would want the best place for my mom. I'm working on getting my mom the best place to live without worrying that she would walk out that front door and get lost. It happens a lot with people with dementia . There should be alarm on the main door but there's not none.
Anonymous
Assisted LivingFamily/friend
May 15, 2017
My mother has recently made the move into this community and so far everything is going great for her. She has made a smooth transition and is comfortable in her new living environment. She has had no complaints about the food and enjoys the activities from time to time. I would have to say my favorite thing about the facility is the fact that the staff are responsive and very good at communicating with the family.
Anonymous
Assisted LivingToured community
May 9, 2017
I was not impressed with this community when we visited. The outside did not seem to be kept up. The residents seemed to be unhappy and this did not seem like an active community. The staff we met did not seem professional.
Anonymous
Assisted LivingToured community
March 31, 2017
We did your Brookdale Federal Way. I thought it was a nice place, it was clean and the rooms seemed pretty large. The staff was all friendly and welcoming, your guide gave us good information.
Brookdale Federal Way
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.