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Brookdale Mentor (Offering HealthPlus)

5700 Emerald Court, Mentor, OH 44060

For pricing & availability:
(866) 374-4058
8.4
Review score
69 reviews
Add review
8.4
Review score
69 reviews
  • 5 star
    36%
  • 4 star
    46%
  • 3 star
    13%
  • 2 star
    1%
  • 1 star
    4%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Mentor (Offering HealthPlus)
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Brookdale Mentor (Offering HealthPlus)
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Anonymous

Child of resident/client

4.0 out of 5 stars

Ask a lot of questions

We had to move out because it got way too expensive! It's a nice place, kind of dated just very expensive and they don't tell you how much the payment will be going up with extra care. Also the pharmacy they use is very expensive

Read all reviews

Brookdale Mentor (Offering HealthPlus)

Enjoy the endless perks of retirement at Brookdale Mentor, free of the chores and burdens of home ownership. Here, the staff diligently manages residents' care, meals, housekeeping, transportation, and other personal tasks. Whether you’re seeking memory care, or you'd benefit from assisted living services — such as help with bathing, medication management, or with something more specific — your unique needs are priorities. Residents here can also take advantage of Brookdale’s exclusive HealthPlus program. Through this program, you can receive annual wellness checks, immunizations, and health screenings, as well as support with chronic conditions like COPD, diabetes, high blood pressure, and more.

If additional care is needed, Brookdale’s registered nurses or care managers can coordinate with outside health care providers. By developing relationships with their doctors and health care professionals, it’s easier for Brookdale's caregivers to establish residents with routine services. In addition to care, safety is a top priority, too. Rest assured, the staff is available 24 hours a day, seven days a week to be alerted to an emergency. Plus, the community features an emergency alert system as an added precaution. The community also offers a host of conveniences, including a concierge service, a beauty and barber shop, postal...

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale Mentor (Offering HealthPlus)

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Mentor (Offering HealthPlus)

8.4 out of 10
Review Score69 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.2
Friendliness
4.3
Care Services
4.1
Staff
4.2
Meals & Dining
3.9
Activities
4.1
Value for Cost
3.9

A Place for Mom has scored Brookdale Mentor (Offering HealthPlus) with 8.4 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Brookdale Mentor (Offering HealthPlus) has 69 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 69 reviews

Last Updated: 12/5/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

King K

Assisted Living

December 5, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Review

The folks that work here are exceptional. Very friendly will bend over backwards doing things for you. All you have to do is ask. The building itself is very nice. It’s it’s very nice. The only complaint I got I guess is not knowing upfront and this may be my fault what things cost so if I ask for something I know that’s gonna cost ex number dollars so I would like to see that approved where people are informed and upfront of what items cost so we know that either we can order this and pay for it or not. Overall, this is a very good place.

Anonymous

Assisted Living

Family/friend

November 20, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Ask a lot of questions

We had to move out because it got way too expensive! It's a nice place, kind of dated just very expensive and they don't tell you how much the payment will be going up with extra care. Also the pharmacy they use is very expensive

Sandra G

Assisted Living

Family/friend

September 20, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

They worked hard to make a difficult situation better.

The nursing staff was wonderful. My dad required more care than they were accustomed to. They worked hard to accommodate his needs and keep him safe and healthy. We had issues with the cost. We were quoted a rate for the care they knew he needed (Hoyer lift and 2 person transfer) but after a few weeks they raised the rate because he needed the extra care. They were aware of this before we signed the contract. I believe there was one person who misquoted the rate who left the company while we were still residents. We were happy with the facility.

SK

Assisted Living

Family/friend

August 26, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale Mentor

We chose Brookdale because it seemed more open and bright. Also, the people we saw, when we visited seemed to be more aware and involved. Other than [name removed] not being a big fan of the food, she is happy with everything else. I think it is great for her. She is active and involved. I would be afraid that someplace else might allow her to sit and do nothing.

Anonymous

Assisted Living

Family/friend

April 5, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Our Experience

I have had a few issues and we are working to resolve them. You have to stay on them for some routine care, but they have been pleasant enough to deal with.

Anonymous

Assisted Living

Family/friend

November 9, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

My loved one's stay at Brookdale Mentor

My loved one was a resident at Brookdale Mentor and everything was fine for her at this facility. We had no idea of what to expect, but things were easy to deal with and everyone was helpful. All of our questions were answered with no problems. The food was okay. My loved one said that they used a lot of gravy and sauces, which she didn't like. I rated the Value for Cost lower due to the move in fee, which seemed to be the car dealers prep fee which to me is short for more profit.

John

Assisted Living

Family/friend

June 9, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
2.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Nice place, but use caution.

Seems once your signed on, they don't communicate well. Maybe would recommend, with those cautions. Great staff, clean and nicely maintained, but not very organized regarding, communication and finance. We picked this community, because of the location, and availability. We were suddenly in need of placing them both in a place for health and safety issues.

anonymous

Memory Care

Toured community

March 6, 2023

5.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and we really liked Brookdale Mentor. This was one of our top choices and we felt this would be a good place for our loved one, however at the time we needed a place their memory care unit was full so that automatically eliminated them, but the people were very friendly.

CS

Assisted Living

Toured community

February 10, 2023

5.0 out of 5 stars
Verified Review

My tour of Brookdale Mentor

I toured this facility and it was great. Cleanliness and friendliness was good!

anonymous

Assisted Living

Family/friend

December 19, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0

Needs some improvements

It appears they might be understaffed. A few days ago I went to visit and my loved one had the flu and threw up on himself and he said he had to sit in it for a while before someone came to clean him up.

Lisa

Assisted Living

Family/friend

November 10, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

My dad is happy in his new home

We picked this community because, my loved one liked it. They're doing well there, but complains that the food isn't good and the staff turnover is high. They have activities such as; cards, Wii bowling, and bingo. The food needs to improve, but my loved one is happy there and adjusting but for as much as they're paying the food, it should be good.

Anonymous

Assisted Living

Family/friend

October 27, 2022

5.0 out of 5 stars
Verified Review

Mom didn't like it at first, but she's so happy here now.

anonymous

Memory Care

Family/friend

August 31, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very pleased

The director there is a person who truly cares, we were very impressed with her right away and we have continued to be very impressed with the day to day staff who attend to our loved ones needs. They were very accommodating when it came to the move in process and the financial side of things. They have really nice activities, they have live piano music playing during the week on certain days. They do a good job keeping the residents busy. They are also very helpful during meal time, our loved one needs help eating meals and they always are they to assist.

Terry

Assisted Living

Family/friend

August 16, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our families experience

The Brookdale Mentor community is very comfortable, clean and homey. Everybody there staff and residents are very nice and friendly. Our loved one has her own apartment which perfectly fits her needs. The overall value for the price is very good and based on our experience so far with Brookdale Mentor we would recommend this community to other families .

Barb

Assisted Living

Family/friend

July 26, 2022

3.5 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Would rather have mom at home

If you choose this place, don't assume that you are getting what you think you are getting. Pay strict attention. My loved ones room is unclean, the toliet is overflowing, it is very dirty and there is no stopper in her sink. This has been an ongoing issue for months. There is lack of communication with management. Overall, I am trying to give them the benefit of the doubt.

Steve

Assisted Living

Family/friend

July 20, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
4.0
Activities
2.0
Staff
3.0
Meals & Dining
3.0

It was great in the Beginning

The staff turnover has been very difficult to establish a relationship. There has been new people and outside contractors. The food started off good but mom has been complaining, because there has also been a turnover with the kitchen staff. There is no encoragement for engagement in activiites. Initially, it was top-notch bit over the months the food levels have declined. Overall, the most significant Thing is staff turnover, which makes it impossible to develop relationships with anyone.

Anonymous

Memory Care

Family/friend

April 1, 2022

3.5 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

It's pretty good so far. It is going ok. The staff is doing a pretty good job.

anonymous

Assisted Living

Family/friend

March 2, 2022

2.0 out of 5 stars
Verified Review

My review of Brookdale

My loved one was a smoker and they wanted her to go outside to smoke among other reasons my loved one moved to another community. I would say to take a close look and get everything in writing they are very reactive and not proactive.

anonymous

Assisted Living

Family/friend

February 16, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Satisfied with Brookdale

Overall I have been very satisfied with this community for my loved one. For the money I am getting a great service. They are extremely friendly and he is happy here. I would recommend this community for you or loved one.

anonymous

Assisted Living

Family/friend

January 27, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

I would recommend

The friendliness and helpfulness of the staff members stood out to us from the second we met them. Even though our loved one doesn't participate in the activities, from what we can see they have offer a ton.

Brookdale Mentor (Offering HealthPlus)

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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