4800 Idlewood Dr, Brooklyn, OH 44144
Anonymous
Child of resident/client
Our families experience
The staff was wonderful. From the aides, kitchen staff, housekeeping etc. Yes, we would recommend this community to other families based on the experience we have had so far.
Read all reviewsBrooklyn Pointe Assisted Living and Memory Care
Brooklyn Pointe Assisted Living and Memory Care
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored Brooklyn Pointe Assisted Living and Memory Care with 7 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Brooklyn Pointe Assisted Living and Memory Care has 31 reviews with an average "overall experience" of 3.6 out of 5.
Anonymous
Assisted LivingFamily/friend
July 3, 2025
Facility was nice. Clean. Kitchen staff was fine and food was okay. Management was non existent after move in and would not return phone calls. Nursing staff was at a very high turnover. Head of nursing wouldn't ever return emails or phone calls.
Anonymous
Assisted LivingFamily/friend
May 19, 2025
They just got rid of the director. Going through a transition. As long as not much care is needed, it is ok. Some of the staff are really caring, but is hard for them to get good med techs. A number of residents have left.
Anonymous
Assisted LivingFamily/friend
May 5, 2025
The staff was wonderful. From the aides, kitchen staff, housekeeping etc. Yes, we would recommend this community to other families based on the experience we have had so far.
Anonymous
Assisted LivingFamily/friend
April 17, 2025
Yeah, this place is getting worse and worse over time. Where to start, how about the management team up front that only sit in their offices, and when you do see them, they are leaving for lunch, which seems like all the time. They are lazy and, to be honest, one of the worst run business I've ever seen in my life. Once, when two of them came back from lunch, they smelled of alcohol and to what some employees say that quite often they smell of it. The sales lady lies and ignores the residents when they finally move in. The Executive Director seems like a child and has no clue what she doing at all. The nurses, well, when they have them are I guess decent, but they come and go like changing clothes. The aids do nothing at all besides sit around and talk or play on their phone. I pressed my mom's pendent, and it took over an hour for them to come to the room. Basically this place needs new management all in all clean house and start over the management team!
Anonymous
Assisted LivingFamily/friend
April 8, 2025
I've found in my dealings with quite a few facilities while dealing with my fathers health issues they all talk (administrative side) a good game but once you sign and are in the facility that same attention is not close to what was advertised. I'm a pretty laid back and a patient guy but anytime we would request anything as important as ants in his room and as little as getting his name plate board outside his door fixed it was like pulling teeth. Staff was hit or miss but I feel that's anywhere, some of the aids were absolutely wonderful while others were not great. They really need to be paid more if any of these facilities want consistent and good help in such a tough and challenging job. Side note, my father was in the memory care unit which turned out to be a fancy term for nursing home. My issue isn't so much with the facility it is the cost and the service not matching the cost in my opinion.
Anonymous
Assisted LivingFamily/friend
March 26, 2025
Some of the kindest most caring caregivers and housekeepers work here. Administration response slow. We would recommend this community to other families with caveats. Kind , caring ,attentive staff. Clean and friendly facility. Could improve on activities. Obtain written clarification of fiscal arrangements in advance.
Anonymous
Assisted LivingFamily/friend
March 11, 2025
I have a very close relative in this facility and there isn't enough personnel to care for all these poor people and the ones there don’t have empathy for these patients at all. The aids are always on their phones, that door that goes out the parking lot doesn't work, the alarm of that side door doesn’t sound to when going out. They don't really care for these people as i watched one lady in the front office area walk right past a resident asking for help. Honestly it was disgusting what i saw and witnessed it myself. I tried to spoke Director about what I seen but she told the lady up front she was busy and closed her door which was very disrespectful. After that incident I knew this place is no good for anybody. when I go the Memory Care part of the building it always smells like urine. The aids always sit around the kitchen area and talk on the phone and ignore the residents. This plave is out of control and you can't speak to anybody in the front offices as they are always gone.
Anonymous
Assisted LivingFamily/friend
March 4, 2025
This facility is not reliable currently. It looks great but things are very unorganized and management seems overwhelmed. Numerous staff have shared concerns about the care the residents receive. Communication is poor. If you have a loved one who needs MINIMAL support and oversight this facility could work for you. Otherwise I would look elsewhere.
Kim
Assisted LivingFamily/friend
January 16, 2025
It was the grand piano and the beautiful décor. I thought the assistant living was awesome until we got there, but I honestly, again cannot rate it because we weren't there long enough. Everything changed when we went to memory care from the food they feed these poor seniors and zero consistency with activities, laundry, communication, and safety. I would recommend AL but never memory care.
Lisa
Assisted LivingFamily/friend
July 8, 2024
I have a relative in this facility which does not have enough personnel and the ones there don’t have empathy for these patients. The cares they are a lot on their phones, that door that goes out the packing patients escape from back there, the alarm of that back door doesn’t sound to loud. No one can hear it from up front. They are not really pain attention to these patients. No commitment at all. I saw and witnessed it myself. And I spoke about it to the director [name removed], and nothing was done about it. After that incident they treated me like it was my fault And when I go the other side it always smells like urine. There’s a male patient always lock up in his room screaming for help and no one pays attention to him.
Lawrence
Memory CareFamily/friend
June 10, 2024
The people at Brooklyn Pointe Assisted Living and Memory Care were all great with my dad and very friendly to us. I was there almost every day. They shared whatever I asked about. The move in process was easy, the rooms are big. The meals were okay, the staff was great with helping him eat when I wasn't there. I have recommended it to anyone that asked about where he was. It was the best choice for him, for sure.
Anonymous
Assisted LivingFamily/friend
May 21, 2024
The place is fantastic and affordable .I would say that I trust the facility completely and I feel my parents are safe and well cared for. My mom especially is thriving
Kimberly S
Memory CareResident/client
February 21, 2024
Don’t let ur guard down and trust no one. It is always going to sound like the answer to your prayers but the lies will be revealed soon after u get settled in and write your second check. Oh and just in case u r looking for a medicaid certified facility, I found it takes aprox. 1 year and the facility next door is not an option if u love and care for your person. There should be laws about tricking desperate, weary uneducated caretakers seeking a sound, safe, environment for someone they love. By the time u finish the brutal crash corse u will no doubt receive in placing ur person in a facility, it will be to late. The damage will be done and u too will be back to square one. U will be a little bit wiser but unfortunately u will be disappointed, outta money and so very numb.
Amy
Assisted LivingFamily/friend
September 20, 2023
I am very happy I chose this facility for my mom. I have peace of mind that she is being well cared for! I picked this community because it was a smaller community and financially more feasible. Also, because the quality of care is top-notch.
Anonymous
Memory CareFamily/friend
July 31, 2023
My father is a resident at Brooklyn Pointe Assisted Living and Memory Care and his experience at this facility has been very good. The staff is very friendly to all of the residents and they treat them really nice. I am there, I see it. The food is good. The move in process was easy. There's always room for improvement, but we've had very few problems so far. I would recommend this facility to family and friends.
anonymous
Assisted LivingFamily/friend
March 16, 2023
I would tell others looking into Brooklyn Pointe for their loved ones that they are extremely warm and comforting - especially to your loved ones. I would recommend this facility to others.
Sandra W
Assisted LivingFamily/friend
December 9, 2022
The people at Brooklyn Point really care about the people who live there. You can feel it in the air. The staff that moved my loved one's furniture in said that they have grandparents that live in a different community and the employees there just don't seem to care. I think the staff and care level is around a 4 or 5 here at Brooklyn Pointe. As an example of how amazing the staff is, I was putting new risers under my loved one's adjustable bed and I could not handle it alone A member of the kitchen staff was on the floor picking up dishes, and he came in and helped me & two other staff members fix the bed. They are just genuinely nice people.
Terry
Assisted LivingResident/client
October 19, 2022
I would recommend the community to others for their loved ones. This is a nice community. The staff are wonderful to work with. The residents are exceptionally friendly. The location is near shopping centers and this is a plus for the residents. The food is excellent. There are three meals a day served to the residents and there are choices to choose from. Some of the activities available include bingo, religious services, movies, exercise programs, Wine Wednesday, and more for the residents to participate in.
anonymous
Memory CareFamily/friend
August 9, 2022
Brooklyn Pointe is a very bright community and it appealed to our loved one the most which is why we picked it. The activities are fabulous, there is plenty of different things for the residents to do to keep busy. The meals themselves are good, there is nothing wrong with the quality. However as far as those who have diabetes or anything other dietary restrictions they could work on having different snack options. For example during bowling the only snack/treat they have is chocolate. The overall value for the money is completely worth it and we would definitely recommend this community to other families.
Anonymous
Memory CareFamily/friend
July 27, 2022
The community really has been unresponsive to the changes of medications for my loved one. My loved one's care needs are not being met by the community. I think the staff are nice; however, for whatever reason it is not working out for my loved one at this community.
Brooklyn Pointe Assisted Living and Memory Care
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