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415 E Longview St, Fayetteville, AR 72703
Anonymous
Loved one of resident/client
Brookstone Assisted Living
I'd say it was a caring place at all levels - very responsive to individual needs. In our case I think laundry 2x a week (or more) would have been better. Maybe present cost options for laundry if more needed each week. This was primarily because [name removed] was incontinent.
Read all reviewsBrookstone
Brookstone in Fayetteville, AR is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
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A Place for Mom has scored Brookstone with 8.3 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Brookstone has 41 reviews with an average "overall experience" of 4.3 out of 5.
Anonymous
Assisted LivingFamily/friend
August 20, 2025
Brookstone Assisted Living
I'd say it was a caring place at all levels - very responsive to individual needs. In our case I think laundry 2x a week (or more) would have been better. Maybe present cost options for laundry if more needed each week. This was primarily because [name removed] was incontinent.
Kara M
Assisted LivingJune 13, 2025
Nice place, nice people.
This facility is quite nice and I heard many good things from the other residents and their families. The ONLY complaint I have is that within the first 3 days my dad was there his dentures went missing. We were never able to locate them, so he had no teeth for the 3 weeks he was there before he went into hospice.
Kristin F
Memory CareFamily/friend
May 9, 2025
A wonderful help for transitioning from another nursing home
Such a daunting task and I received comfort and guidance from the people at Brookstone. They knew exactly how to help me in the process of moving my stepmom from a different facility to Brookstone, nearer to me. I would highly recommend them for your loved ones.
Roma Lee T
Assisted LivingToured community
May 8, 2025
A Successful Move
I have moved many times in my adult life, but this could be the last one--depending on what the end of life brings for me. Moving from Kansas City to Brookstone was intended to put me closer to my brother's family, and it has changed most of our interchanges via telephone to in-person events. Immediately prior to leaving Kansas City, I moved to assisted living, loved it, and Brookstone meets everyone of the high expectations I brought with me. Both the staff and residents are welcoming and helpful. The facility is comfortable, food is really good, and the environment relaxed. My only suggestion is that a formal orientation process be developed for new residents.
Sari B
Assisted LivingFamily/friend
April 23, 2025
Great Experience
Getting my mom settled in has been a wonderful experience. Everyone has been so helpful and kind. I would definitely recommend Brookstone to others! The facility is warm and very welcoming. It offers so much to the residents living there.
Nancy
Assisted LivingFamily/friend
October 31, 2024
Lack of care and concern
I would never recommend them to anyone. My loved one passed away 2 years ago this month and I sent a letter to Brookstone and copied you and their parent company about his care or lack of care. I never heard back from anyone. There were too many issues to list. He was left unattended. Room never cleaned. Mold on air-conditioning unit. I went every day and hospice came 3 times a week. I did all his laundry. He would be left in wet sheets and clothes until I arrived. Finally was able to find another place after 3 months at Brookstone. His final months were a nightmare and I still relive them
Anonymous
Memory CareFamily/friend
September 19, 2024
Understaffed.
They were understaffed and as a result, my mother fell and fractured a hip and that hastened her passing. It's a nice place, the staff is caring. They WERE understaffed at the time of her injury and that's something people should consider.
LLH.
Assisted LivingFamily/friend
June 20, 2024
Review for Brookstone
Staff is very friendly and seem genuinely caring toward its residents.
Crysan
Assisted LivingFamily/friend
June 10, 2024
Review for Brookstone
Brookstone was a great place for my dad he ended up at North Hills for a bit and they were fantastic! He died during his stay at NorthHills and they were just awesome after he passed, very caring and helpful, There were a couple of people at Brookstone that were very helpful and caring with my dad, but there did seem to be lots of turnover there.
Anonymous
Assisted LivingFamily/friend
May 29, 2024
Recommended
There have been several different Managers and owners of Brookstone, which means different payment methods required and also means more time figuring out new payment methods. Staff is very nice. Housekeeping didn't check the fridge daily and it had rotten food in it. The toilet had a leaking seal and wasn't fixed until I saw it ,smelled it and brought it to their attention. Also the bathroom wasn't cleaned regularly, as promised. Because of all of those things, the room smelled horrible and I had to go to Management. The move in was simple, me and a cart. The meals are fair and desserts are really good. I recommend the facility. I think that if I lived nearby and was able to visit regularly, the housekeeping issues would have been resolved earlier.
Lisa
Assisted LivingFamily/friend
April 8, 2024
Review for Brookstone
The first part of his stay at Brookstone was pleasant. The last part of his stay was hard. His disease progressed and he was a more difficult resident. But the doctor assured us this was nothing out of the usual for the disease. There was a significant staff change and the new employees were not as skilled in helping him. They were very short staffed. I don't know if I could recommend them. Our end was not a great experience but I'm sure there are not many of the same staff still working there. Someone else could go there and have a completely different experience.
Anonymous
Memory CareFamily/friend
February 22, 2024
Not recommended
The facility is grossly understaffed, especially on weekends. It's a fine place if you only require level I care, but not for levels above that. Staff was responsive to the call button, but it took between 1-5 minutes. There is one housekeeper for the entire facility. My loved one's room was cleaned once a week, though with his incontinence it needed more. Bathroom always smelled of urine because the toilet had leaked and seeped into the vinyl flooring. Shower was small, and sink was not usable for a wheelchair-bound resident. Soiled laundry was often just left in the laundry basket. I understand they are under management at present, and they are trying to make it all Level I care. Communication with family was adequate. Meals are fine. Move in was fine. I would not recommend this facility unless it makes drastic changes.
Susan
Assisted LivingFamily/friend
November 13, 2023
Review for Brookstone
I was in a difficult situation and they provided the respite care I needed for my father quickly and compassionately. I would recommend to others. Staff is very caring. Compassionate and patient.
Anonymous
Assisted LivingFamily/friend
October 9, 2023
Review for Brookstone
I would not recommend the Brookstone. Staff is nice and friendly, but overall, it is an older facility that reminds me of a nursing home, not Asst Living. We are looking to move her into a newer facility with more amenities. At the Brookstone, the automatic front doors have never worked. There was a sign up for weeks saying the fire alarm/sprinklers weren't working!! My mom still does not have a mailbox of her own. I know that sounds minor, but for what we are spending monthly those everything should work and be in top condition!
Judy
Assisted LivingFamily/friend
July 12, 2023
Very satisfied
The management at Brookstone is awesome to work with. The communication with the family is great and I feel like I could call them at any time and get answers to any questions that I might have. The nursing staff is very attentive to my father's needs. He enjoys having church service on Sunday and enjoys having meals with the friends that he has made at the facility. They are very kind to him and keep his room in order and he is very happy because he has the ability to keep his pet with him.
Leslie
Memory CareFamily/friend
May 30, 2023
Recommended
The staff is very friendly and helpful, but sometimes too timid. Mostly lovely Marshallese people. They are very caring and capable. With my father's Dementia, they need to tell him instead of ask, such as today is your shower day, not do you want a shower. Let me help you to the bathroom instead of do you need to use the restroom. The meals are good quality and there's a nice selection of choices for each meal. The activities are lacking, but the Activities Director tries hard to provide opportunities. Dad's room is usually clean, however I've been known to clean the bathroom on their off days. It is cleaned by them once a week or as needed. There has not been much need for communication, as I am here with him 4-7 days a week. I would recommend this facility to others. There are some residents who have been here 7-15 years and wouldn't go anywhere else. They are happy and very content with their care.
Anonymous
Assisted LivingToured community
March 3, 2023
My tour of Brookstone
We toured Brookstone and it was number two on our list of top choices. If my loved one's Dementia progresses, we will probably move her here. The assistant that I worked with during the tour was very nice. I spoke with the Director by phone but he never followed up with us.
anonymous
Assisted LivingFamily/friend
January 24, 2023
Brookstone review
Based on our experience with Brookstone we would recommend this community to other families.
anonymous
Assisted LivingFamily/friend
September 14, 2022
Our experience with Brookstone
We are grateful that they took us and my loved one has a beautiful room with a nice big window, bathroom, and kitchen area. The value for the money was better than any other place we could find as well. It is in a beautiful location. You walk in the facility and it is beautiful and they have a very nice dining room area that you can see. They are short staffed so that has affected some things, they are using a lot of temporary staff. I love the facility and all of the staff that are there have been wonderful.
Susan B
Assisted LivingFamily/friend
March 23, 2022
Very pleased
My husband spent two weeks in Respite Care at Brookstone. We were both impressed with the level of care he received. Especially important was the constant presence and visibility of the staff. They assisted him with personal grooming every morning and helped him with his hearing aids. His medications doses were never missed were given as prescribed by the nurses. He enjoyed the music programs and said the food was great, especially the desserts.
Brookstone
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
