CareOne at Wayne

I feel as a family member you need to address any concerns you have with the facility or staff immediately. Don't just think it will resolve itself. If the management doesn't know you have concerns they can't address them. The staff at care one was wonderful and caring. You just need to keep the lines of communication open!

Most of the staff and nurses were very nice, but some of the nurses on the rehab unit were very unfriendly and dismissive-would not answer questions or help you. My husband was in both the rehab area and dementia unit--assisted living. Some of the aides in assisted living were excellent - others were fair. I had to monitor his personal care as far as showers and brushing teeth, shaving, etc. In the assisted living unit, he had his own private shower but the PT would not let him get a shower bc they felt he was not able to follow instructions well. (So he would never get a shower??). My own private aide along with the floor aide gave him a shower one day with no problem. In the rehab unit I think they showered him. Food only fair. Activities people very good. They gave me a good deal monetarily. I think the rehab unit was pretty good but the dementia unit needed more training to function in a cohesive manner. The aides needed dementia training and a person overseeing them. Many times it was hard to know who was in charge after the head nurse left for the day as all were nursing assistants. No nurse on that unit. My husband actually needed more help than they could safely provide so I had to move him to [facility removed] (more nursing home.) The administration were all very nice. In all fairness, [name removed] was a very difficult patient. Always trying to get up and walk and would fall. I would recommend. It is a beautiful facility. As I said the dementia unit needs some fine tuning. For the right patient it would be a good fit. I think they said they were getting a dementia specialist because [name removed] took a very bad fall there that could have been prevented with some coordination of care between the aides. [name removed] just needed a lot of care

My loved one is a fairly new resident at CareOne at Wayne Memory Care. Overall, things have been good so far. Including the cleanliness, meals, and activities. The friendliness has been great. I would recommend this facility to family and friends.

We're happy with this community. Mom is stimulated with daily activities, they have a good variety. She's actually improved since being here. We feel like she's in a better place than she was when we first moved her here! Housekeeping is pretty much everyday and laundry once a week. They do a great job. The staff is phenomenal, kind, and attentive. I would recommend them to family and friends.

They are building a new building here. During our tour the entry is at the nursing home area to get to the assisted living area. The Director of Admissions was new and I didn't have enough trust with them.

I have stayed at CareOne at Wayne for rehab multiple times! The staff is always very friendly and helpful.

My loved one stayed here for rehab, the PT and nursing staff helped her get stronger and return home safely!

The community felt more like a hospital.

Though Care One at Wayne was an adequate facility for my grandfather’s recovery, their handling of the Covid-19 crisis was absolutely unacceptable. Two weeks into my grandfather’s stay, they began barring visitors from entering the facility, which they did act early on, but on FaceTime calls with my grandfather it was obvious that social distancing practices were NOT taking place within the facility. The physical therapists who assisted in the FaceTime calls were within inches of his face, wearing NO masks. Who knows where employees go after work, what family members they come in contact with, and what they may be carrying. Temperature checks may be effective for symptomatic carriers, but with a long incubation period for presenting symptoms and asymptomatic transmission, it is useless. Not until the last week of March did employees become mandated to wear face masks and PPE. (Side Note: During a FaceTime call, the PT who was managing the call for my grandfather was wearing a mask but sneezed centimeters away from his face and did not bother to move away nor cover her mouth additionally.) We relentlessly brought up our concerns to the social worker, [name removed], and other staff members as cases in nursing homes and long term care facilities rose in the state. We were constantly reassured that the facility was ‘air-tight’ and taking all necessary precautions. Speaking with another employee, we were also told that there would be no new admissions of patients to further prevent bringing the virus in. When cases grew dramatically, we moved to get him discharged, but were met with resistance from the staff even though he was cleared to leave within a few days. He was in perfect health and had no reason to be there, besides his own willingness, and potentially be exposed to the Coronavirus. The additional time that he was to spend in the facility was by his own choice of extension and not necessarily recommended by the health professionals or mandatory. He simply enjoyed the friendly staff and had good insurance that would cover it. In my opinion, patients were overly comforted about the risks of contracting Covid-19 in their “safe little bubble”. As Gov. Andrew Cuomo said, ‘it only takes one ember to start a wildfire’, and one ember it did. On [date removed], our worst fears were confirmed when we received a call from Care One alerting us that there was a positive case of Covid-19. We were told that the positive patient had been brought in from the hospital days earlier with an already suspected case of the virus. Why would a long term care facility, already vulnerable, accept a symptomatic and presumed case of Coronavirus? This was entirely shocking as we were assured no new patients were being admitted from the hospital. Staff informed us that this patient was being isolated and on the opposite side of the facility that my grandpa was on and that any potential outbreak was under control. At this point, it was absolutely necessary for my grandfather to return home, even though employees had told us that they felt ‘at ease’ with the situation. During the discharge process, we asked the social worker to be informed of any outbreak arising in the 14 days following his departure to help us better monitor him and assess the level of isolation he’d need when returning home. She said she would and made note of it, but never did. We thought maybe it was a good sign until the New Jersey Department of Health released the numbers for infections and deaths at every long term care facility in the state. We were appalled to learn that Care One at Wayne had 12 cases, and as of writing this their total is 30 cases and 5 deaths, likely not including employees or those patients who were discharged amid the outbreak. It is absolutely disgusting that within the 14 days of my grandfather’s discharge he was not notified of any outbreaks to take further precautions with his health. He did receive a strange phone call, in which a staff member questioned him on his health a little over a week after his departure. He is 91 and lives with his elderly wife, who could have also been put at risk. For a healthcare facility to sweep cases under the rug and hide it from patients and family members is irresponsible and could prove fatal. This is exactly the type of behavior from these types of facilities that led the Department of Health to publish every case and death in long term care. Trying to hide and diminish infectious outbreaks to avoid negative publicity does exactly the opposite. Grocery stores, including local Trader Joe’s and ShopRite’s, have done more to notify customers of possible contact with positive employees and shoppers than Care One at Wayne, a healthcare facility did. Just to make this clear, the issue is not that Care One at Wayne contracted and had an outbreak of the virus, as no facility is immune. It was inevitable. Instead, the issue lies with informing patients and their families about possible risks to their health during a global pandemic. The 14 days following possible exposure are CRUCIAL and to go into it blind, especially at the age of 91, is reckless on part of the facility. The patients they care for are part of the most vulnerable population and the utmost diligence should be performed when caring for them. If there was exposure to a possibly fatal illness while a patient resided within the facility and they are still within the incubation period of contraction from when an outbreak or community transmission occurred, they SHOULD be notified and followed-up with.

My 90 year old father spent a few weeks at Care One Wayne. It is not perfect, but what facility is. Over all they treated my father well. The social workers and PT workers were helpful and kind.

The nursing staff and supervisors are very good, helpful and works with families to provide the best course of treatment and care for the patient.

My father, 88 yrs. old, had Alzheimer's and laryngeal cancer. I dealt with the social worker at St. Mary's Hosp. in Passaic to help place my father. I asked if Care One would be able to accommodate his needs. She spoke with someone there & explained his situation, so I felt they could take care of him. But after getting there late evening the respiratory doctor told my brother & I to go home, get some rest, they know their jobs, they'll take care of him. They didn't have two important medicines he needed when we got there & I had to drive home and bring them back! He needed one-on-one care and they could not accommodate him, expected me to live there 24/7. At one point when he tried to get up during the night when I wasn't there in the beginning the nurse or aide tried to get him to go back to bed & injured the top of his hand really bad, scraped the skin off! When I requested several times to speak with [name removed], the director, she was never available. He had a trach & could choke at anytime. All they did was give him meds, check his vitals. The PT girls were very nice & helpful. The head nurse would just tell me they can't take someone off the floor to stay with him. Well, they knew his illnesses and should have just said in the beginning they couldn't accommodate him! Also, at one point I tried the suction machine and it wasn't working. "I" had to inform the nurse and she was able to fix it but that took time and if my father was choking he wouldn't have made it or would have suffered lack of oxygen and maybe passed out. If your loved one is able to be on their own it might be a nice place. If they really need to be cared for, find somewhere else. Some pluses would be the snacks they offer in the front foyer and there were some very nice people who worked there. The facility is probably like most of these nursing home/assisted living places where the bottom line is money. After 8 days in this place I requested how do we go about discharge immediately and they offered to have an aide from an agency stay that night so they could work on discharging my father with whatever they have to do for that. I reluctantly agreed but went back at 10 pm to bring clean clothes & meet the aide, and while I was helping my father with things I looked over at the aide in the chair & her eyes were closed like she was sleeping. I said, "excuse me, what if you are sleeping and my father gets up?" She said, "he has an alarm on." I felt she was useless, getting paid to sleep on the job. I was totally exhausted at that point and went home to try to get some sleep because I was bringing my dad back to my house where he could get decent proper care. No, I would not go back there.

My dad is 90 years old and has been getting progressively weaker. After a fall at home he was taken to the hospital. Luckily nothing was broken but he was in bed for 2 weeks with various health issues. My sister and I did not think he would ever recover any of his strength and mobility. He was transported from the hospital to CareOne in Wayne. On the first day he was taken to therapy and received PT and OT. The therapists were amazing. They worked with him and got him walking with a walker and riding the bicycle to work on his arm and leg strength, all the while treating him with compassion and good humor. It was always comforting to know that during his stay he was well-cared for by the staff of nurses, doctors, and aides. Every person that we dealt, from the administrative staff to the care givers, was professional and helped us through this very difficult time.

CareOne at Wayne is a lovely community with lots to offer their residents including a sub acute nursing floor if needed. The resident family contact was amazing and very knowledgeable. She went way out of her way to help me with my search and help find a place for my Mom.

My sister-in-law is in the memory care here and some of the staff are wonderful but there is also a very large turnover in the staff and the management so that has been an issue as is the food that is served in the Memory Care. My sister-in-law has a nice room and the community itself is very nice we like to take her out in the courtyard when we visit as she just loves it out there.

We had hoped that CareOne at Wayne was going to work out for the type of care my mother was going to need. We were upfront with them about her dementia and they did do an assessment before she was accepted and we moved her there. But in the end, they could not address my mothers needs and they informed me that I would have to arrange for an outside aid to come in and give my mother the one on one care she had to have in order for her to remain there. I made those arrangements at an additional cost but in the end, CareOne still could not accommodate my mother so we were forced to move her to another facility.

On the tour I felt my parent would not fit in. This was more cheaper but I did not like how it was set up.

I was in rehab Jan. 2017. First impression was that rooms are poorly maintained ... walls need painting, plumbing needs repair and poorly staffed. Nightly noise was terrible with patients screaming for help. Thought I was in insane asylum. Food was very good. Physical and occupational therapy was excellent! If it wasn't for the therapy I would not return.

Lots of staff! This is a very nice facility and the staff is very friendly; And lots of them! LOVE the fact that it has a rehab/sub-acute attached and so it covers all the bases of need. I feel confident that Mom would have been in good hands here. However, it is not quite the 'homey, house-like' feel we have in mind.

Based on my advisor's referral to this home everything is good now. I needed to have a home for my dad right away. CareOne had my dad ready to move in within one hour from the rehab he was being discharged from. The staff really helped me out with the care my dad needs. The staff are compassionate and communicate with me.[Removed] was very helpful and made the connection for an easy move-in.