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Charter House

211 2nd St NW, Rochester, MN 55901

For more information about senior living options:
(866) 374-4058
4 reviews
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Charter House
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Jane L.

Resident/client

5.0 out of 5 stars

I love my new home!

5-star! I've lived at Charter House for just over 1 year and can say moving here was the best gift I could have given myself after my husband passed away. I have met several new friends and enjoy the arts committee I have joined. There is another review written that speaks very poorly of Charter House from a "family member." Coming from an actual resident, I can tell you I have experienced nothing but professional, caring leadership staff who embody "The needs of the Resident come first." Mayo would accept nothing less! Thank you Charter House for everything you provide us. I can't see what the future has to hold!

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Charter House

Charter House in Rochester, MN is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Nursing Homes
  • Independent Living
  • Home Care

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Reviews

for Charter House

Overall Experience
4.0
Cleanliness
4.8
Friendliness
4.0
Care Services
4.0
Activities
4.0
Value for Cost
4.0

A Place for Mom has scored Charter House with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Charter House has 4 reviews with an average "overall experience" of 4 out of 5.

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1-4 of 4 reviews

Last Updated: 4/22/18

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Jane L.

Independent Living

Resident/client

April 22, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

I love my new home!

5-star! I've lived at Charter House for just over 1 year and can say moving here was the best gift I could have given myself after my husband passed away. I have met several new friends and enjoy the arts committee I have joined. There is another review written that speaks very poorly of Charter House from a "family member." Coming from an actual resident, I can tell you I have experienced nothing but professional, caring leadership staff who embody "The needs of the Resident come first." Mayo would accept nothing less! Thank you Charter House for everything you provide us. I can't see what the future has to hold!

Sharon White

Independent Living

March 8, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Great Guest Apartments

My husband and I stayed at the Charter House in their guest apartments for 7 days. We were thrilled to stay somewhere that had a kitchen and didn't cost a fortune per night. It was clean and the staff were very friendly. If you plan to stay in downtown Rochester for Mayo appointments, I'd highly recommend Charter House!

Landra Sanders

Independent Living

Family/friend

February 18, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Great place!

Fantastic seniors community! Lots of activities, meal options, and great location. I would highly recommend for anyone looking to be close to Mayo Clinic and in downtown Rochester.

Anonymous

Independent Living

Family/friend

August 4, 2016

1.0 out of 5 stars
Cleanliness
4.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Awful Administration

My grandmother moved into Charter House about a decade ago. She consulted many retirement living centers before choosing Charter House for its multiple levels of care in one place, and convenient access to the subway/skyway levels. However, as a Rochester native, I will from now on discourage any and everyone I know from moving into this horrible establishment. [Removed], the head administrator at Charter House, is an incompetent, dishonest, unaccommodating, overall poor excuse for a “leader” of an organization. We have approached him with concerns several times over the years, only to be ignored or lied to. Mayo Clinic prides itself on its values of respect, compassion, and integrity, and my grandmother and the rest of my family have experience none of those things from [Removed] or his staff. They have been obstructive to our family’s goals for my grandmother, despite Mayo’s primary mission, “The needs of the patient come first.” We have caught a head nurse in a blatant lie. We have caught Tony in blatant lies. We have received empty apologies for these lies, only to have the patterns of disrespect continue, as my grandmother has been treated like a lab rat for nurses to learn about ostomy bags on, instead of a whole person with emotional and mental health needs. A large number of residents have to rely on outside care providers to come into a Mayo Clinic facility to help them with various issues, which is beyond ridiculous for the “#1 Medical Center in America.” My grandmother has friends who live in fear of what [Removed] and his administration will or will not allow them to do next. That is neither a welcoming nor a safe environment for our senior citizens to be living in. Keep your loved ones out of Charter House—it will save you so much financial and emotional stress, and you will likely find a more trustworthy place just about anywhere else.

Charter House

Neighborhoods

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Map of the neighborhood around Charter House

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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