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Cite Parkway

380 LeBoutillier Ave., Ottawa, ON K1K3W3

For more information about senior living options:
(866) 374-4058
12 reviews
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  • 5 star
    59%
  • 4 star
    25%
  • 3 star
    0%
  • 2 star
    8%
  • 1 star
    8%
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Cite Parkway
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Cite Parkway
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CATHY TURCOTTE

Child of resident/client

4.0 out of 5 stars

Thank you all

I want to thank everyone at Cite Parkway for their great work and tireless efforts in keeping our father, and all residents, safe and comfortable during this past very difficult year. The new chef has definitely added to the dining experience. Special shout out to the front desk folks who are always Happy to help out and the Recreation Specialist who keeps everyone moving. Thank you all.

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Cite Parkway

Cite Parkway in Ottawa, ON is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living


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Reviews

for Cite Parkway

12 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.4
Friendliness
4.1
Care Services
3.6
Staff
4.5
Meals & Dining
4.5
Activities
3.6
Value for Cost
4.0

A Place for Mom has scored Cite Parkway with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Cite Parkway has 12 reviews with an average "overall experience" of 4 out of 5.

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1-12 of 12 reviews

Last Updated: 3/7/21

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

CATHY TURCOTTE

Assisted Living

Family/friend

March 7, 2021

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Thank you all

I want to thank everyone at Cite Parkway for their great work and tireless efforts in keeping our father, and all residents, safe and comfortable during this past very difficult year. The new chef has definitely added to the dining experience. Special shout out to the front desk folks who are always Happy to help out and the Recreation Specialist who keeps everyone moving. Thank you all.

Francois Gravelle

Assisted Living

Family/friend

February 26, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

Amazing experience, keep Cité Parkway on your top choice list.

Our mother moved to Cité Parkway a little while ago. Coming back from a lengthy stay in hospital and an invasive surgery, she had to rely on the care of the medical staff of the residence to regain her autonomy. Being a professional in the field of health sciences I am very impressed by the high level of quality of services she is receiving in her journey back to health and autonomy. As a family we also feel that our mother is in a very beautiful environment, the staff always places the residents and their families at the centre of their intervention. The atmosphere at the residence is friendly and inviting. As family members and principal caregivers for our mother, we always look forward to visiting her at the residence. Cité Parkway Residence became our first choice as it was meeting the needs and expectations of our mother. She keeps telling us how she enjoys her apartment and especially the friendliness and quality of the services she is receiving whether it be in terms of the quality of the meals, the medical care or the hair salon. In a nut shell, we feel part of a family at Cité Parkway Residence.

Francine

Memory Care

Family/friend

August 28, 2020

3.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
3.5
Care Services
3.5
Activities
2.5

Nice place but..

Staff is very friendly. The residence is very clean. My mother complains about the food. She is not a picky eater but says the food is not tasty, the menu is always the same and not enough fruits nd vegetables. It's not cheap and you would expect better meals.

Nikki

Memory Care

Family/friend

May 11, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Covid

We have my mother in law in memory lane floor. We have to thank all the staff and management as well as the nurses and the doctor in keeping everyone safe there covid 19 free. We are so happy that they took all the necessary major and locked down the home for all visitors early on which made big difference. And we do love the photos that they send every week keep up the good work

Anonymous

Memory Care

Toured community

November 8, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Lovely new place, nice rooms, no balcony in room. Has every level of care. A forever home. $5150.00. A lot of French spoken but it fully bilingual.

Anonymous

Memory Care

Toured community

June 3, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Very informative tour with the Lifestyle Director [name removed]. The residence is lovely and staff made us feel welcome right from the start. Everything you could possibly want is available there.

GK

Memory Care

Family/friend

March 18, 2019

1.5 out of 5 stars
Cleanliness
4.0
Friendliness
1.5
Value for Cost
2.0
Care Services
1.5
Activities
4.0

Sufficient but not great

Excellent location and very friendly front office staff. It is not a bilingual facility in any way, most staff speak very poor to no English. The nursing staff is good quality however overall, it is very understaffed for the necessary levels of service and the price you are paying. Activity profile is good. Food is ok at best. In comparison to [location removed], this is certainly a bit below in service standard and food quality.

Anonymous

Memory Care

Family/friend

November 11, 2018

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.0

My mom moved in in [date removed] and it has taken her a long time to get used to the move. In general, the Cite Parkway is providing the good for my mother. However, there is not enough fresh fruits and vegetables. I wish they would have fruit available all day. The units are a little small. It would have been slightly more comfortable for my mom if she had more space and a larger counter space in the kitchenette.

Anonymous

Memory Care

Toured community

June 23, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Still too new a facility, did not feel quite homey yet. Very clean and well appointed rooms. A bit more expensive than we can afford. Nice bathrooms, very accessible. City park nearby.

Anonymous

Memory Care

Toured community

January 22, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Cite Parkway has everything that my mother needs. I was impressed with how inviting the staff was for family involvement too. It’s a clean, well appointed facility that allows for aging in place.

cruzsuz

Memory Care

Family/friend

November 10, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Cite Parkway

Very friendly staff, very welcoming environment. Mainly francophone. Large Excellent cuisine spacious suites with lots of storage. Excellent cuisine. If anything happens to me or my husband, I would join my relative and move in to Cite Parkway.

Karine Langley

Memory Care

Family/friend

October 13, 2017

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Understaffed, medical errors avoid this place

This residence is very beautiful and new. I put my mother there as we were renovating her house. She was in the memory unit. STAFFING They are understaffed. I repeatedly requested that my mother, who in addition to dementia has arthritis to engage in exercise or other programs. They would say that they asked and she would say no. She has dementia. I felt that a better effort could have been made. As a result, when she came home her pain was worse as she had not walked enough TRAINING I saw one staff member come behind a resident and say bonjour bonjour very quickly to startle her. I have my doubts as to the level of training and competency PERSONAL CARE My mothers teeth were NEVER brushed. I had bought her underwear but they remained in their packages. They did manage to shower my mother. CLEANLINESS Each time I visited my mother, there was toilet paper on the floor, by the bed and it appeared that the room had not been swept. MEALS I observed that the quality of the food was substandard. There was never a bowl of fruit for the residents in the locked ward. The juice was probably frozen, the soups were watery with chunks of vegetables. I shared brunch with my mother and the occasional dinner, for this we went to the main dining room and each time, the meal quality was very poor. MEDICAL ERRORS My mother had her medications delivered by her pharmacy. This caused no end of confusion, despite being delivered by my pharmacy and I checked...they lost her medication. After some confusion and checking of drawers etc it was found. I am not sure they apologized to the pharmacy. Such a mistake is unacceptable as she was without medication for a day. They transferred her prescription to a pharmacy that they work with but upon her discharge did not automatically transfer her back. This incompetency will be the subject of a more serious complaint on my behalf. LASTLY My mother has dementia and needed to be taken outside or at least in a location where there was recreational activities taking place. I felt she was warehoused and this is unacceptable for respite care. OVERALL COMMENTS This residence has good potential but is not adequately staffed, has very poor quality food and there was no opportunity that I could see for stimulation of dementia patients. Merely warehousing them will cause a precipitous decline. In my opinion, unless you as a facility are very well prepared to deal with the special needs of a dementia patient do not offer this service.

Cite Parkway

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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