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Commonwealth Senior Living at Willow Grove

1120 York Road, Willow Grove, PA 19090

For pricing & availability:
(866) 374-4058
8.6
Review score
84 reviews
Add review
8.6
Review score
84 reviews
  • 5 star
    29%
  • 4 star
    44%
  • 3 star
    14%
  • 2 star
    6%
  • 1 star
    7%
See all reviews
8.2
Review score
1457 reviews
40 facilities
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Commonwealth Senior Living at Willow Grove
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Commonwealth Senior Living at Willow Grove
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Christine

Child of resident/client

4.0 out of 5 stars

Our Family Experience

I liked that it is a small community and most of the staff know the residents by name. I liked the two people that convinced us to go there but they are no longer there, so communication is lacking much of the time. Their billing system "sucks"!!! There were lots of mistakes on the first and second bill and it took me 2 months to clear things up. I was later informed that they don't reprint corrections to the bills, you have to wait for the next billing cycle. Their business person is a very poor communicator and does not return phone calls. This has been a difficult transition for the sibling (but not my mother!). She is content there and is socializing much more than when she was home.

Read all reviews

Commonwealth Senior Living at Willow Grove

Live life to the fullest here at Commonwealth Senior Living in Willow Grove, Pennsylvania. We are a senior living community that cultivates a continuum of care for aging-in-place needs. At Commonwealth Senior Living, we value individuality and dignity and understand that each resident is their own person, with their own unique needs. We staple our care by ensuring completeness and integrity in all of our services; meaning, we make sure that each resident has access to a wholesome living experience through our care.

Our community is not driven by profits, but driven by the urge to support our community of residents. We provide assisted living, nursing care, independent living, and memory care services to address a wide and evolving range of care needs. Everything about our community has been thoughtfully designed to provide comprehensive care to its residents. Let us know how we can realize your lifestyle needs.

Community Amenities and Services

Professional staff is available around all hours to tend to resident needs. Our community provides interesting recreational activities across our lively common areas as well as helpful amenities — all designed to enrich the lives of Willow Grove residents. Here, we nurture an abundant sense of camaraderie amongst residents and...

Senior living options offered

  • Assisted Living
  • Memory Care

Commonwealth Senior Living at Willow Grove

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Commonwealth Senior Living at Willow Grove

8.6 out of 10
Review Score84 reviewsWrite a review
Overall Experience
3.7
Cleanliness
3.9
Friendliness
4.1
Care Services
3.6
Staff
4.1
Meals & Dining
4.3
Activities
3.9
Value for Cost
3.9

A Place for Mom has scored Commonwealth Senior Living at Willow Grove with 8.6 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Commonwealth Senior Living at Willow Grove has 84 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-20 of 84 reviews

Last Updated: 4/16/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Christine

Assisted Living

Family/friend

April 16, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
5.0

Our Family Experience

I liked that it is a small community and most of the staff know the residents by name. I liked the two people that convinced us to go there but they are no longer there, so communication is lacking much of the time. Their billing system "sucks"!!! There were lots of mistakes on the first and second bill and it took me 2 months to clear things up. I was later informed that they don't reprint corrections to the bills, you have to wait for the next billing cycle. Their business person is a very poor communicator and does not return phone calls. This has been a difficult transition for the sibling (but not my mother!). She is content there and is socializing much more than when she was home.

Anonymous

Assisted Living

Family/friend

April 2, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Commonwealth Senior Living at Willow Grove

Get friendly with the staff. It helps you direct the care that's needed. Also offer to supply some supplies

Anonymous

Assisted Living

Family/friend

December 19, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Care Services
3.0
Staff
4.0
Meals & Dining
5.0

Commonwealth Senior Living at Willow Grove review

My dad did not participate in the activities, but the activities person did include him. Overall, I was highly disappointed in the responsiveness of the business and health staff to questions and concerns about my father's treatment. Even at the end after my father passed, there was a bill for [fee removed] we could not get satisfaction through a conversation. My father was transferred to a skilled nursing facility in which he was provided with better care. Commonwealth was a private institution... But the medicare facility took much more interest in the families.

Anonymous

Assisted Living

Family/friend

October 29, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
3.0
Care Services
2.0
Activities
4.0
Staff
2.0
Meals & Dining
4.0

Wouldn't recommend.

Positives: Beautiful view of the lake, bright open dining room, near the turnpike, nice spots to sit outside, overall look is clean and pleasing, some caring staff members, food is pretty decent. Negatives: High turnover rate (including admin), staff do not receive sufficient training (as said by the director herself), lack of responsibility. Staff breaks expensive medical equipment and is not held accountable. My father has had meals skipped because they forgot him. He's also not received medication. Emergency button had been taken away because he needed to be changed and had been sitting for over two hours. Promises are made by admin with no follow through. Liquor has been stolen from room. Legal, medical decisions have been made without going through the proper channels and without family consent.

Wendy W

Assisted Living

Family/friend

October 4, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Peace of mind

All the staff is kind, attentive and caring. They interact with the residents and families. There is a ton of activities planned. No reason for any residents to not be out of their rooms. Food is very good. Chefs take pride in their work. Clean without the hospital chemical, bleach smell to the place. You can tell housekeeping works hard. Administrative staff is very responsive for any questions or concerns

Susan W

Memory Care

Family/friend

September 16, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Caregivers that CARE

Every level of the support staff demonstrates CARE. Our family is so grateful for the care and attention that our Mom gets everyday. The environment is friendly and everyone there is always helpful and engaging.

Anonymous

Assisted Living

Family/friend

September 11, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Staff
3.0
Meals & Dining
5.0

Review for Commonwealth Senior Living at Willow Grove

It was clean on the tour, everyone was very nice, the price was reasonable when compared to others, and the location was very convenient. It was between Commonwealth and [community removed] for us. The location and parking was ultimately what made us choose there.

Anonymous

Assisted Living

Family/friend

June 20, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Review for Commonwealth Senior Living at Willow Grove

Prices went up, meals are awful and safety of residents is so low on their radar. We actually just took my Aunt out of Commonwealth and she is thriving already. You shouldn't have to pay extra to have care takers come in to care for loved ones. I would NEVER recommend this facility. We came so close to contacting an Ombudsman to look into the care but family members were afraid of retaliation.

James

Memory Care

Family/friend

June 19, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful experience

Commonwealth was great. I would give them all fives. They took great care of my father. Had absolutely no problems. We would absolutely recommend this community to other families based on the experience we have had so far

Anonymous

Assisted Living

Family/friend

June 13, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Staff
4.0
Meals & Dining
3.0

A nice experience

The community is clean and the staff members are friendly. We gave the care services a N/A because we provide our own care. The meals at times can be a hit or miss. We gave the activities a N/A because our loved one does not participate in them. However, yes we would recommend this community to other families, it's all conditional on their needs at the time

Anonymous

Assisted Living

Family/friend

May 29, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

A nice place to live

There have been 3 different chefs, the current one is great so I hope he stays. Everyone is very friendly. They always say "this is your home" if my parents say they don't want to bother them.

Josefa

Assisted Living

Family/friend

May 22, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Commonwealth Senior Living at Willow Grove

I sent my father there because it was the only place I could afford. And what a wonderful experience it was.

MF

Assisted Living

Family/friend

May 15, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
4.0

Review for Commonwealth Senior Living at Willow Grove

For the price it is pretty good. Some staff are better than others. Cleanliness sometimes an issue. They have a mouse problem.

Anonymous

Assisted Living

Family/friend

March 19, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
2.0

Commonwealth Senior Living at Willow Grove Review

As with most businesses some employees at Commonwealth were enthusiastic and went out of their way to be helpful. Some staff were careless and at times inconsiderate in the performance of their responsibilities. But that is likely symptomatic of the care giving business where staff generally is lean because of operational cost containment and forced staff reduction savings considerations. The end result of this was that available staff could not always respond in a timely fashion to the immediate needs or requests of the residents. Plus the employee stress levels this created across the board was very high from what I witnessed on my daily visits to Commonwealth. So new residents expectations and their actual service experience may not be exactly what they anticipate and expect it to be. The low rating I gave on food was not so much about quality but with the availability of the food planned to be served at various mealtimes. More than a few times during my wife's stay at Commonwealth they ran out of the food she ordered in advance of the meal and she had to resort to eating whatever was offered in its place or do with skipping a meal. I know with COVID that food deliveries might have been messed up or delayed. But during my wife's stay, which was well after COVID, there is little excuse for what appeared to be regular issues with last minute food substitutions or only having one choice. This happened several times where the only available choice was a fish item, which my wife is allergic to. This is something that left my wife with a negative feeling about her experience at Commonwealth. I will give positive credit to Commonwealth as to their sincere efforts to keep their residents involved in daily activities within their varying range of mental and physical abilities to participate. That's no easy task to accomplish. Commonwealth does have a wonderful lake and grounds behind the main building structure. So for those residents who don't have serious physical limitations they can sit outside on nice days and enjoy the surrounding environment.

Anonymous

Memory Care

Family/friend

February 13, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Commonwealth Review

This is a great place! Mom really likes it. Much better than her previous facility. Friendly staff, good nurses.. really first month has been great so far.. they also have a family night with food and drink, anyone can come.. it's a very nice thing to provide

Anonymous

Assisted Living

Family/friend

January 9, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Commonwealth Senior Living at Willow Grove

Communication not as good as I would like. Care could be a little better but my dad is tough. Food selection could be better.The first place accepted my dad then declined. Commonwealth said they would accept him.

MR

Assisted Living

Family/friend

December 14, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
2.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Commonwealth Senior Living at Willow Grove

The staff is very nice and were a huge help, working with us to find the best and affordable care package for our step-mom.

Wendy

Assisted Living

Family/friend

December 12, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Commonwealth Senior Living at Willow Grove

It is a wonderful place where all staff is friendly and kind. Meals are very good. We have been to multiple family nights and always enjoyed the food. It is the best value. Sure you may not have bells and whistles but it is clean, doesn't look like a rehab as most do, it is bright and cheerful.

Anonymous

Assisted Living

Toured community

May 10, 2023

3.0 out of 5 stars
Verified Review

Tour experience

We toured with Commonwealth Senior Living at Willow Grove and the view from dining area was nice. The person giving us the tour at Commonwealth seemed more of a car salesman.

Anonymous

Assisted Living

Family/friend

May 8, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Meals & Dining
5.0

Review for Commonwealth Senior Living at Willow Grove

We picked this community, because the price was better than other local places, and the location was closer to both myself and my brother. It's a good place for the price, but the constant turnover with staff makes it difficult for anyone to be taught the way to take care of someone. Overall, the staff seems nice and helpful. Management is courteous, but is somewhat unreliable.

Commonwealth Senior Living at Willow Grove

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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