1.0 out of 5 stars

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

3.0

Staff

1.0

Meals & Dining

1.0

Terrible

First thing first the facility is lacking management 1.housekeeping majority of the time rooms are dirty floors sticky housekeepers are on their cellphones or have earbuds in; laundry not being picked up on time 2. Director of Nursing [name removed] could care less what goes on at the facility anytime I have visited she is sitting in her office with a crowd of coworkers seems to be daily ritual the staff on the floor seems to do whatever they want 3. The unit manager [name removed] on skilled unit is never in her office staff have a hard time finding her she is often MIA 4. The facility has supervisors who are supposed to be there to help and support their staff but majority of time they are sitting in office not helping the staff answer lights or even pass trays. One supervisor [name removed] can conveniently leave the floor multiple times and come back smelling of cigarette smoke her breaks are more

0.5 out of 5 stars

Cleanliness

2.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

My mother was in the rehab facility for several weeks. Some aides and nurses were ok most were not. Cleaning staff & receptionist were the only nice people. Meds never on time. Therapy may or may not come. They dont care if the patient gets better. Although the facility is pretty the care is not. I DO NOT RECOMMEND. In my heart I call it "get as much Medicare as we can get and be done." We transferred her to [community name removed] where every person cares.

0.5 out of 5 stars

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

Think twice before putting some one here

Look for another place. The food is not eatable. Not enough help. Beds are not made daily. You have to have family or yourself remake it. No towels or washcloths given

2.5 out of 5 stars

Cleanliness

5.0

Friendliness

2.5

Value for Cost

2.5

Care Services

1.0

Activities

2.5

BE AWARE OF THIS FACILITY

This beautiful structure is superb, however, the nursing staff as well as the kitchen staff make to many mistakes. I'm in this place with first hand knowledge presently. I was told on admitting that I would see a doctor once a week. I've been here since [date removed], I've seen the l doctor ess than 3 times. My meds were changed without any notice or reason, not even based on any medical reasonl. I was given LASIX without anyone monitoring my fluids and losing weight with no edema. Most of the nursing staff were from various contracting agencies on a regular basis. The best part of this place is the physical therapy, I had a triple bypass surgery, they worked hard with me, and the reasons why I'm up walking on my own. Don't be fooled by the big fish tank beauty, I Rate them accordingly a. Big star 2, mostly due to the MEDICAL AND NURSING STAFF.

1.5 out of 5 stars

Cleanliness

4.0

Friendliness

2.0

Value for Cost

1.0

Care Services

0.5

Activities

1.0

Pretty place

I was a patient in the rehab side of the facility. The place is clean and beautiful. The food was awful but I hear they have a new chef and it has greatly improved. Thats the good. Now for the bad: it is impossible to get help and all you get is excuses from the nurses upto the Director of Nursing. I had knee surgery and could not get help to go to the bathroom. After 40 minutes I went to the bathroom myself. I fell in the bathroom and could not get up. I pulled the emergency cord to get help. No one came. After more than an hour on the floor, I dragged myself out and to the bed. My daughters tried calling to the DON but she would nor return their calls. My daughter finally walked in her office when she saw the DON laughing with the ADON so she figured they weren't having an important meeting. The DON never apologized. She just said that shouldn't have happened. I also could not get my pain meds until late at night on the first day I got there. The nurse aides said we told the nurse, the nurse said the doctor has not sent us the okay. My doctor said they did said the okay then the ADON said well were waiting for our facilities doctor to give the okay. Later I found out that was a total lie. Doctors just need an okay from your doctor. Since then my granddaughter worked at the therapy department (they are not employed by Covenant Village). She said the help the place is poorly run, especially the rehab side. They have so much trouble with patients getting their pain meds that [Removed] will no longer send their patients there. Too bad. If management was in better hands maybe it would be a good facility.

1.0 out of 5 stars

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

avoid this place!!

I would not recommend covenant village to anybody. the food is horrible!! the food service staff is not much better!! therapy department is poorly managed by director of therapy [Removed]. one of their occupational therapist named [Removed] is very much child like and very in professional!! I am only leaving one star because no stars is not an option!

1.5 out of 5 stars

Cleanliness

3.0

Friendliness

4.0

Value for Cost

1.5

Care Services

1.0

Activities

3.0

Do your homework on this facility

DO your homework on this facility. I read many reviews and decided to give Covenant a shot. The building is new and clean which is appealing. The on floor staff is friendly and forms nice relationships with the residents. The major problem is when health matters arise and the upper management/staff are informed there is lack of action. The Dr only sees your loved one once a week for mere minutes. Test results and medication approvals are delayed causing major unnecessary medical complications. Please read each review please discuss with your family Dr. Huge decision and I regret terribly the added medical issues this facility caused my loved one.

4.5 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

3.5

Care Services

5.0

Activities

5.0

Gem in our backyard

This is the third time my father has been admitted to Civenant. The facility is immaculate and it's so nice to have this right in out community. There were no beds on the day hairs of his discharge from the hospital following surgery. The staff at CV were able to place him in a long term care bed for 24 hrs until a bed opened up on the short term care side. The rooms a re spacious and the shower and bathroom in the room are truly barrier free and oversized. They a planning for the facility outfitted each room with ample closet space as well as a mini fridge that is fantastic in its design as well as a counter and large drawer unit. There is also bistro table and chairs. The room is such that fm or visitors don't feel crowded even for in room meals or visits. There is a large dining room as well as several smaller dining rooms that you can use for parties or large fm gatherings. Public spaces also include a living room and library, a chapel, as well as small seating areas located near groups of patient rooms. This is a nice place for visitors to step out to if the patient is in need of some privacy for assessments or things Like Toileting. The therapy space is beautiful and you can tell a lot of thought went into its design. There are also 2 therapy pools that have floors which drop down so that the pt cane wheeled right into that pool thus avoiding steps, ramps or chairlifts. The building is also built around outdoor courtyards which is nice - weather permitting. CV staff are the icing on the cake. Each we encountered has seemed to truly love the work that they do. That's something that can't be faked. Keep up the good work and thanks on the part of my Dad for all that you do!

1.5 out of 5 stars

Verified Review

Cleanliness

3.5

Friendliness

3.5

Value for Cost

0.5

Care Services

2.0

Activities

0.5

I wouldn't send my worst enemy here.

I was there following surgery late October, 2015. The physical therapy was very good. The staff were friendly. The reason for the bad rating, which would be zero if the above wasn't true, is three-fold. First, and most importantly, the food service (and I use the term service lightly) was beyond belief awful. One morning many of us received 2 pieces of bacon and a beverage - NOTHING ELSE. When I called about it I was told they were out of all of the several options I requested and they offered no alternative. Of the first 14 meals I received (not counting the day of admission), two were correct if I overlooked minor errors, such as the wrong beverage. There is a second choice option and an "anytime" option on the menu. I am including these since they were incorrect as well, sometimes after two attempts. How difficult is it to deliver the prepackaged dry cereal when there are only a few choices? More than once I had to send the food back because it was incorrect or inedible and they STILL got it wrong. I was never delivered a diabetic meal even though my paperwork indicated I was to receive one. I received many items I either disliked, had sensitivity to, or simply couldn't eat (both incorrect AND prepared badly). Eating well is particularly important after surgery or a major health crisis. Speaking with the "CHEF" was worthless; all I heard was excuses. Good nutrition is a must; the only time that happened to me was when my husband brought me food, which he ended up doing most of the remaining time I spent there. 2nd, I was never given the option of using the pool for PT. I had no medical reason that would have limited my use of the pool. I had been having warm water therapy prior to my surgery and would liked to have continued it (I have other health issues which the water helped). Requesting anything had to be cleared through the staff doctor, which took days or a reply was never received. Also, it was written in my records that I was supposed to receive a saline nasal spray after surgery. I found that out only when I was reviewing my records as I checked out. My post office visit with the surgeon was very unhappy when I told him; he said that it was in his orders and I should have been using it the whole time since the mouth, nose and throat were involved in the surgery. Lastly, they were very short staffed which made it difficult for the staff they DID have to do their jobs well. The building is beautiful, the grounds are well kept but these things mean nothing when the care received is poor.

0.5 out of 5 stars

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

My family was extremely disappointed with the care our father got at your facility. My father's stay there was short as he was abruptly released by the administration. It seemed as though the staff didn't want to be bothered with his care.

2.0 out of 5 stars

Cleanliness

4.0

Friendliness

3.0

Value for Cost

2.0

Care Services

2.0

Activities

2.0

need more staff

They are very short staffed. Residents seem to stay in their room most of the day. Place would be soo much better if they were staffed correctly. Friend had family member in there two years ago. Same problems today as two years ago. Why?

2.0 out of 5 stars

Cleanliness

2.5

Friendliness

2.5

Value for Cost

2.0

Care Services

1.5

Activities

2.0

summary of facility

at facility for post op rehabilitation. beautiful facility, no doubt. communication has not been the best. not much of a reception upon arrival. no explanation of how things work; ordering food, having medication administered. patient did not receive pain pills every 4 hours through the night as prescribed by the doctor. we were told that the patient has to request the meds. staff was less than desirable. check this place out before you or your loved one stays.

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

3.0

Value for Cost

3.0

Care Services

3.0

Activities

3.0

They were ok.....

They were ok, except she wanted to be out and around people, but they kept her in her room and in her wheelchair. She would push the wheelchair with her feet and they would put a cushion under her so her so her feet didn't reach the floor, and she wouldn't be able to get around. We didn't get to see the therapy personnel until 3 weeks after she was admitted, and then we didn't hear from them again. Communication with the staff was not so great.

Covenant Village Rehab

Senior living options offered

Reviews

for Covenant Village Rehab

Terrible

Think twice before putting some one here

BE AWARE OF THIS FACILITY

Pretty place

avoid this place!!

Do your homework on this facility

Gem in our backyard

I wouldn't send my worst enemy here.

need more staff

summary of facility

They were ok.....

Neighborhoods

Similar communities nearby

Oak Hills Nursing and Rehabilitation Center

Twin Towers Retirement Comm

Lakeridge Villa

Other Senior Housing in Cincinnati, OH

Covenant Village Rehab

Senior living options offered

Reviews

for Covenant Village Rehab

Terrible

Think twice before putting some one here

BE AWARE OF THIS FACILITY

Pretty place

avoid this place!!

Do your homework on this facility

Gem in our backyard

I wouldn't send my worst enemy here.

need more staff

summary of facility

They were ok.....

Neighborhoods

Oak Hills Nursing and Rehabilitation Center

Twin Towers Retirement Comm

Lakeridge Villa

Other Senior Housing in Cincinnati, OH

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