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Fernbrae Manor

295 Gerstmar Rd, Kelowna, BC V1X7W9

For more information about senior living options:
(866) 374-4058
8.3
Review score
10 reviews
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8.3
Review score
10 reviews
  • 5 star
    30%
  • 4 star
    30%
  • 3 star
    10%
  • 2 star
    20%
  • 1 star
    10%
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Fernbrae Manor
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street view of Fernbrae Manor

S. Pasula

Child of resident/client

5.0 out of 5 stars

A Great Place For My Mom

This is a wonderful place. My mother has lived at Orchard Gardens for two years and she is very happy with the food, the staff are very friendly and helpful. She enjoys the activities and her suite is modern.

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Fernbrae Manor

Fernbrae Manor in Kelowna, BC is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Independent Living


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Reviews

for Fernbrae Manor

8.3 out of 10
Review Score10 reviewsWrite a review
Overall Experience
3.3
Cleanliness
3.7
Friendliness
3.8
Care Services
2.9
Staff
5.0
Meals & Dining
5.0
Activities
3.3
Value for Cost
3.2

A Place for Mom has scored Fernbrae Manor with 8.3 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Fernbrae Manor has 10 reviews with an average "overall experience" of 3.3 out of 5.

Filters

1-10 of 10 reviews

Last Updated: 4/25/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

S. Pasula

Independent Living

Family/friend

April 25, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A Great Place For My Mom

This is a wonderful place. My mother has lived at Orchard Gardens for two years and she is very happy with the food, the staff are very friendly and helpful. She enjoys the activities and her suite is modern.

Jacqueline W

Independent Living

Resident/client

November 13, 2024

4.5 out of 5 stars
Verified Review

Good People who Care

Overall it is pretty good. For cleanliness, it depends who is cleaning your room. So not always great, but not terrible either. The staff are friendly and there is good quality of care. Meals are very good sometimes and others, not so good. Not nearly enough veggies. I don't take part in the activities but there are a fair number of them and others don't complain about them. Fairly good value for cost. Twice per week we have lively musical entertainment which I enjoy! Also, my bedding is changed and laundered at no extra charge - Every 2 weeks. They also accept small pets.

Anonymous

Independent Living

Family/friend

April 30, 2020

2.5 out of 5 stars
Cleanliness
4.5
Friendliness
3.0
Value for Cost
2.5
Care Services
2.5
Activities
2.5

Unhealthy food

Food quality has really taken a nose dive since being taken over by new ownership Feb 2020 :(

caregiver1

Independent Living

Family/friend

February 26, 2018

1.5 out of 5 stars
Cleanliness
1.0
Friendliness
5.0
Value for Cost
2.5
Care Services
1.5
Activities
3.0

I would not recommend this facility for anyone who does not have caregivers dropping in to see them on a regular basis to ensure their room is maintained and clean. The staff were very nice and they were kind to my father but he is incontinent and within weeks of his arrival, his room smelled so bad of urine that you could not walk in. I paid for additional cleaning & laundry services and made a surprise visit to find his bathroom to be a disgusting mess. Due to deteriorating health, I moved him into extended care and my moving crew could hardly stand to be in the room because of the smell. It is no way for a man to live. All other aspects of his stay at Fernbrae seemed fine and he did like the staff

Blaine

Independent Living

Family/friend

December 31, 2017

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Review of Fernbrae Manor Kelowna, BB

We have had a very good experience with Fernbae manor, my Mon seems to really like it plus the addition of having interior health working out of the same location or close proximity to has made the whole process great.The food and treatment from the staff has been great. The activities on a daily bases is something she looks forward to when she can attend. Very pleased with this setup.

Susan Burgess

Independent Living

Resident/client

December 25, 2017

0.5 out of 5 stars
Cleanliness
4.0
Friendliness
2.5
Value for Cost
0.5
Care Services
0.5
Activities
1.5

I would not recommend Fernbrae Manor to anyone.

I lived in Fernbrae Manor for six months and, while the first couple of months were really great, I became disenchanted with the place as I became more acquainted with the environment and standard. I would not recommend Fernbrae for anyone. It is more of an assisted living environment, with only three activities provided, bingo, horse racing, and happy hour; the activities staff person attempted to encourage residents to participate in a variety of crafts but, quite frankly, either age or health are a reason why many residents were unable to participate. I found the food unpalatable after the change in kitchen staff in April and, in my opinion, Canada Food Rules were then not followed at all. Advertisements on the tv are misleading, and don't reflect the true picture of the residence. Lawn bowling or boche ball are shown in one frame, and I sincerely doubt that these games have been played there for quite some time by any of the present residents. The scene of a senior couple playing a board game in front of a fireplace is not a scene from Fernbrae. They only have an electric fireplace, situated in the entrance way. The is false advertising. I stand by my statement completely. Should anyone consider moving in to Fernbrae, while I was there, many people stayed two or three days just to acquaint themselves with the facility and see for themselves what is offered.

Anonymous

Independent Living

Family/friend

December 2, 2017

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0

Poor quality food

Regretfully I can only give Fernbrae Manor 2 stars because of the poor quality food. While this has been brought to the attention of management on several occasions in the past 6 months, the food & beverage manager has been ineffective with implementation of suggestions & feedback provided by the residents. It is unknown if this Food & Beverage manager has the true skills to correct this situation.

-Family Member

Independent Living

Family/friend

August 17, 2017

3.5 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5

Mother is feeling comfort with her environment

The tour of Fernbrae was very helpful in the decision-making process. The facility provides rooms that are of adequate size, plus provides amenities such as hairdresser, manicure/pedicure, & laundry that are priced well. Fernbrae also provides activities for those who wish to join in, such as Bingo, Horse Races, singing, etc. A resident can be as busy as they want, or can just enjoy the grounds. As with any facility serving meals to many people at the same time, the quality of food can sometimes be an issue, but with communication can be resolved. As we get older, a change in our living environment can be a difficult adjustment. It took a little bit of time, but with patience and encouragement, the adjustment has been successful, and our mother is feeling comfort with her environment.

Anonymous

Independent Living

Toured community

December 29, 2016

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Mom Liked this place, but it was located in an aea of the city she was unfamiliar with

Jacki Baback

Independent Living

Family/friend

July 16, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Great place, very friendly and personable staff. My dad is very happy living at Fernbrae

Fernbrae Manor

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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