What is the phone number for Genesis Home Care?

Name: On-Site Tour 9am - 7pm
Start: 2024/09/14 09:00:00
End: 2024/09/14 19:00:00
Location: Genesis Home Care

Call (912) 268-1511 to reach a resident at Genesis Home Care.

Genesis Home Care{{ getCareTypeText }} | Saint Simmons, GA 31522

5.0

Home away from home!

Marsh’s Edge has lovely facilities, a safe environment and lots of activities where one can meet and greet neighbors, new and old. I appreciate not having the responsibilities of home ownership, i.e., maintenance, yard work and housekeeping - all provided in one’s monthly fee. Have a Dr’s appointment - Staff will drop off and pick up once you’re done. And, you never have to prepare another meal unless you choose to in your own fully equipped kitchen. I chose Marsh’s Edge because of the continuing care available should I need it in the future. The staff are very friendly, helpful, and take an interest in every resident.

Cleanliness

5

Friendliness

5

Care Services

5

Staff

5

Meals & Dining

5

Activities

5

Value for Cost

5

5.0

Home away from home!

Marsh’s Edge has lovely facilities, a safe environment and lots of activities where one can meet and greet neighbors, new and old. I appreciate not having the responsibilities of home ownership, i.e., maintenance, yard work and housekeeping - all provided in one’s monthly fee. Have a Dr’s appointment - Staff will drop off and pick up once you’re done. And, you never have to prepare another meal unless you choose to in your own fully equipped kitchen. I chose Marsh’s Edge because of the continuing care available should I need it in the future. The staff are very friendly, helpful, and take an interest in every resident.

Cleanliness

5

Friendliness

5

Care Services

5

Staff

5

Meals & Dining

5

Activities

5

Value for Cost

5

5.0

Happy for a CCRC

We looked at many communities before deciding on Marsh's Edge. My wife and I chose it because we liked the people and the fact that they had a continuing care option. If you dont know continuing care means that they have a bunch of services available so assisted living and independent living and skilled nursing and alzheimers care. We were very impressed by the way that this community is handled by the management staff. They think of everything to make your time here great. The food is excellent and it changes all the time which is nice and not the same old same old. We have a chef who does cooking demonstrations and will help you plan events like our anniversary get together with friends. It's a great place to live I just wish that we would have done it sooner.

Cleanliness

5

Friendliness

5

Value for Cost

5

Care Services

5

Activities

5

Response from Genesis Home Care

January 9, 2020

Hi, BrCorbett - Thank you for taking the time to review Marsh's Edge. We're glad to hear that you and your wife have taken the time to research the benefits of a CCRC. A lot of people plan for their current situation and not for the things that may happen in the future. Having access to multiple levels of care at a CCRC is very beneficial. We're so happy to hear that you've had an excellent experience with our dining services - our team works hard to offer a unique variety of freshly prepared meals. Thank you for your excellent review! - The Team at Marsh's Edge

5.0

Happy for a CCRC

We looked at many communities before deciding on Marsh's Edge. My wife and I chose it because we liked the people and the fact that they had a continuing care option. If you dont know continuing care means that they have a bunch of services available so assisted living and independent living and skilled nursing and alzheimers care. We were very impressed by the way that this community is handled by the management staff. They think of everything to make your time here great. The food is excellent and it changes all the time which is nice and not the same old same old. We have a chef who does cooking demonstrations and will help you plan events like our anniversary get together with friends. It's a great place to live I just wish that we would have done it sooner.

Cleanliness

5

Friendliness

5

Value for Cost

5

Care Services

5

Activities

5

Response from Genesis Home Care

January 9, 2020

Hi, BrCorbett - Thank you for taking the time to review Marsh's Edge. We're glad to hear that you and your wife have taken the time to research the benefits of a CCRC. A lot of people plan for their current situation and not for the things that may happen in the future. Having access to multiple levels of care at a CCRC is very beneficial. We're so happy to hear that you've had an excellent experience with our dining services - our team works hard to offer a unique variety of freshly prepared meals. Thank you for your excellent review! - The Team at Marsh's Edge

0.5

Shut it down!

Horrible Heath care center especially the memory care! Terrible staff! They are rude to the residents and only concerned with how to make their jobs easier, not what is best for the residents.

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

Response from Genesis Home Care

May 14, 2018

Hello - We appreciate your feedback about our community and we take comments like this very seriously. We'd like to learn more about your concerns, please feel free to reach out to our Executive Director at Marsh's Edge. Thank You.

0.5

Shut it down!

Horrible Heath care center especially the memory care! Terrible staff! They are rude to the residents and only concerned with how to make their jobs easier, not what is best for the residents.

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

Response from Genesis Home Care

May 14, 2018

Hello - We appreciate your feedback about our community and we take comments like this very seriously. We'd like to learn more about your concerns, please feel free to reach out to our Executive Director at Marsh's Edge. Thank You.

5.0

OUTSTANDING SERVICE

My mother and I went to visit a friend at Marsh's Edge and were very pleased with the excellent care received from her. She was hurting and the nurse assessed her needs right away and took care of her. The nurse aid provided outstanding service by staying with her while the nurse went to get her medicines. This facility is definitely a 5-star place. It is kept clean and everyone at Marsh's Edge works together as a team. I definitely will recommend Marsh's Edge to my friends as this is a place where I would want to live once older.

Cleanliness

5

Friendliness

5

Value for Cost

5

Care Services

5

Activities

5

Response from Genesis Home Care

November 30, 2016

Hi Ginger, Thank you very much for the kind words and the 5-Star rating. We strive to make each and every member's stay with us as pleasurable as possible. Our guiding principle 'People First, Always' stands true for our staff as they work tirelessly to assure our community members receive the best care possible We are so happy to have had an opportunity to play a part in the happiness and well-being of your friend.

5.0

OUTSTANDING SERVICE

My mother and I went to visit a friend at Marsh's Edge and were very pleased with the excellent care received from her. She was hurting and the nurse assessed her needs right away and took care of her. The nurse aid provided outstanding service by staying with her while the nurse went to get her medicines. This facility is definitely a 5-star place. It is kept clean and everyone at Marsh's Edge works together as a team. I definitely will recommend Marsh's Edge to my friends as this is a place where I would want to live once older.

Cleanliness

5

Friendliness

5

Value for Cost

5

Care Services

5

Activities

5

Response from Genesis Home Care

November 30, 2016

Hi Ginger, Thank you very much for the kind words and the 5-Star rating. We strive to make each and every member's stay with us as pleasurable as possible. Our guiding principle 'People First, Always' stands true for our staff as they work tirelessly to assure our community members receive the best care possible We are so happy to have had an opportunity to play a part in the happiness and well-being of your friend.

2.0

Verified Review

Taking advantage of elders

My grandparents moved into this facility about three years ago and I have been able to visit several times. My grandfather got a terrible infection after staying in the skilled nursing facility. As an elder care provider, I looked up the ratings for this establishment and was appalled to see that on the ([removed]) website, the skilled nursing section received only 2/5 stars overall and 1/5 stars for a health inspection rating. After my grandfather was not doing well, someone in management convinced him to sign a document to allow Marsh's edge to auto draft money from their bank account. Shortly after this encounter my grandmother was left solely in charge of their money, While my grandfather was dying at a hospital, Marsh's Edge charged my grandparents $7,000 for a bed hold in the skilled nursing facility without their knowledge. When confronted, the manager would not give them their money back. The only reason I gave the facility any stars is because the housing was nice and the location is beautiful. The individual staff members are helpful but the upper management, unfortunately, is very corrupt. We will be looking to move my grandmother out soon.

Cleanliness

3

Friendliness

3.5

Value for Cost

0.5

Care Services

1

Activities

3

Response from Genesis Home Care

July 12, 2016

Thank you for your review. We take complaints and concerns of this nature very seriously and have forwarded your concerns directly onto our Home Office Team for prompt follow-up and investigation. Certainly your experience is inconsistent with the standard of service we provide at Marsh’s Edge. We will be in touch straight away to work with you directly in resolving these concerns. In terms of the rating for our skilled nursing facility, the Federal rating system is based on a 3-year look back period for health inspections and is disproportionately weighted against facilities with fewer beds. (In other words, the number of deficiencies are divided by the number of beds… the larger the facility, the more deficiencies you can incur.) Our community did have a less-than-ideal survey in 2014, but our surveys in 2013 and more importantly, in 2015, were excellent. You’ll also note that our staffing and quality indicators are the highest in the area – both are important factors to consider when choosing a nursing facility. While we understand that you or your loved one may not wish to remain at Marsh’s Edge, we hope this information is helpful in assisting you in your search for a new facility.

2.0

Verified Review

Taking advantage of elders

My grandparents moved into this facility about three years ago and I have been able to visit several times. My grandfather got a terrible infection after staying in the skilled nursing facility. As an elder care provider, I looked up the ratings for this establishment and was appalled to see that on the ([removed]) website, the skilled nursing section received only 2/5 stars overall and 1/5 stars for a health inspection rating. After my grandfather was not doing well, someone in management convinced him to sign a document to allow Marsh's edge to auto draft money from their bank account. Shortly after this encounter my grandmother was left solely in charge of their money, While my grandfather was dying at a hospital, Marsh's Edge charged my grandparents $7,000 for a bed hold in the skilled nursing facility without their knowledge. When confronted, the manager would not give them their money back. The only reason I gave the facility any stars is because the housing was nice and the location is beautiful. The individual staff members are helpful but the upper management, unfortunately, is very corrupt. We will be looking to move my grandmother out soon.

Cleanliness

3

Friendliness

3.5

Value for Cost

0.5

Care Services

1

Activities

3

Response from Genesis Home Care

July 12, 2016

Thank you for your review. We take complaints and concerns of this nature very seriously and have forwarded your concerns directly onto our Home Office Team for prompt follow-up and investigation. Certainly your experience is inconsistent with the standard of service we provide at Marsh’s Edge. We will be in touch straight away to work with you directly in resolving these concerns. In terms of the rating for our skilled nursing facility, the Federal rating system is based on a 3-year look back period for health inspections and is disproportionately weighted against facilities with fewer beds. (In other words, the number of deficiencies are divided by the number of beds… the larger the facility, the more deficiencies you can incur.) Our community did have a less-than-ideal survey in 2014, but our surveys in 2013 and more importantly, in 2015, were excellent. You’ll also note that our staffing and quality indicators are the highest in the area – both are important factors to consider when choosing a nursing facility. While we understand that you or your loved one may not wish to remain at Marsh’s Edge, we hope this information is helpful in assisting you in your search for a new facility.

5.0

Life saver

My father has been in both the skilled nursing floor and the assisted living floor. I could not recommend any place higher than Marshes Edge. The staff is great and he greatly enjoys the food, activities and outings. I visit twice a week and see first hand the excellent service they are providing for so many loved ones. There is no other place I could even consider in this area.

Cleanliness

5

Friendliness

5

Value for Cost

5

Care Services

5

Activities

5

Response from Genesis Home Care

February 16, 2016

Thank you for your kind words Christy. Our community strives, each and every day, to provide excellent healthcare in a clean, safe environment for our members.

5.0

Life saver

My father has been in both the skilled nursing floor and the assisted living floor. I could not recommend any place higher than Marshes Edge. The staff is great and he greatly enjoys the food, activities and outings. I visit twice a week and see first hand the excellent service they are providing for so many loved ones. There is no other place I could even consider in this area.

Cleanliness

5

Friendliness

5

Value for Cost

5

Care Services

5

Activities

5

Response from Genesis Home Care

February 16, 2016

Thank you for your kind words Christy. Our community strives, each and every day, to provide excellent healthcare in a clean, safe environment for our members.

3.0

indifferent care in the assisted living unit

My mother was in an apartment at first, then is assisted living, then in the Alzheimer's unit, and finally in the skilled care unit. The assisted living unit was quite bad, the quality of the food was not acceptable, and the staff terrible. When we went out to eat with my mother in the assisted living unit and it was like we were invisible. We would ask for lunch and sometimes we would get food, sometimes cold, not very good at all, and other times we did not get anything and finally left hungry. The staff there was not even close to acceptable. They were like minimum wage workers making a paycheck. As she progressed into her disease more and more, she was transferred to the lock down at the Alzheimer's unit. The staff at the Alzheimer's there was excellent. I guess that to work with patents with Alzheimer's , you have to be a caring person. The quality of care was so much better there, it was like night and day. Then in the skilled living, the level of care was magnificent. It was nice to know that the people really cared about my mother. I give the care givers in the Alzheimer's unit and in skilled care my highest rating of A++++! As to the other levels of care, the staff was mostly indifferent at best. Also the staff seemed to change every week or two. I almost never met with the same people when I went out to a conference. So if you want a caring environment, you need to be in the Alzheimers unit , or require skilled care at Marshes Edge.

Cleanliness

4

Friendliness

2.5

Value for Cost

2.5

Care Services

2.5

Activities

3

Response from Genesis Home Care

February 16, 2016

At Marsh's Edge, we take concerns regarding our employees, our services and our community seriously. Our community strives, each and every day, to provide excellent healthcare in a clean, safe environment for our members. If you haven’t done so, we ask that you please reach out to our Executive Director who is aware of your comments. We appreciate you taking the time to address your concerns with a member of our community directly.

3.0

indifferent care in the assisted living unit

My mother was in an apartment at first, then is assisted living, then in the Alzheimer's unit, and finally in the skilled care unit. The assisted living unit was quite bad, the quality of the food was not acceptable, and the staff terrible. When we went out to eat with my mother in the assisted living unit and it was like we were invisible. We would ask for lunch and sometimes we would get food, sometimes cold, not very good at all, and other times we did not get anything and finally left hungry. The staff there was not even close to acceptable. They were like minimum wage workers making a paycheck. As she progressed into her disease more and more, she was transferred to the lock down at the Alzheimer's unit. The staff at the Alzheimer's there was excellent. I guess that to work with patents with Alzheimer's , you have to be a caring person. The quality of care was so much better there, it was like night and day. Then in the skilled living, the level of care was magnificent. It was nice to know that the people really cared about my mother. I give the care givers in the Alzheimer's unit and in skilled care my highest rating of A++++! As to the other levels of care, the staff was mostly indifferent at best. Also the staff seemed to change every week or two. I almost never met with the same people when I went out to a conference. So if you want a caring environment, you need to be in the Alzheimers unit , or require skilled care at Marshes Edge.

Cleanliness

4

Friendliness

2.5

Value for Cost

2.5

Care Services

2.5

Activities

3

Response from Genesis Home Care

February 16, 2016

At Marsh's Edge, we take concerns regarding our employees, our services and our community seriously. Our community strives, each and every day, to provide excellent healthcare in a clean, safe environment for our members. If you haven’t done so, we ask that you please reach out to our Executive Director who is aware of your comments. We appreciate you taking the time to address your concerns with a member of our community directly.

3.0

Verified Review

Beware of food quality in the assisted living and skilled nursing units

Both of my parents live in the assisted living section of Marshs Edge. Although it is a beautiful setting and the care is better than average the meals for this unit are horrible. The residents consistently complain about the quality. They have been given reassurances often that they will be improving the menu selection and quality but nothing has been done in the last 18 months. Food is served cold soggy and unappealingly. In addition to that the table settings are often missing forks or knives or spoons and it is just a mismatch of what they need. My suggestion to children looking for home for their parents is to look carefully at the quality of food. As this is one of the few remaining enjoyments for people in assisted-living.

Cleanliness

4

Friendliness

5

Value for Cost

3

Care Services

4

Activities

4

Response from Genesis Home Care

November 16, 2015

We appreciate you taking the time to voice your concerns. We strive to provide high quality services and amenities for all of our members. Our Director of Dining Services and Executive Director are more than happy to discuss your concerns at your earliest convenience.

3.0

Verified Review

Beware of food quality in the assisted living and skilled nursing units

Both of my parents live in the assisted living section of Marshs Edge. Although it is a beautiful setting and the care is better than average the meals for this unit are horrible. The residents consistently complain about the quality. They have been given reassurances often that they will be improving the menu selection and quality but nothing has been done in the last 18 months. Food is served cold soggy and unappealingly. In addition to that the table settings are often missing forks or knives or spoons and it is just a mismatch of what they need. My suggestion to children looking for home for their parents is to look carefully at the quality of food. As this is one of the few remaining enjoyments for people in assisted-living.

Cleanliness

4

Friendliness

5

Value for Cost

3

Care Services

4

Activities

4

Response from Genesis Home Care

November 16, 2015

We appreciate you taking the time to voice your concerns. We strive to provide high quality services and amenities for all of our members. Our Director of Dining Services and Executive Director are more than happy to discuss your concerns at your earliest convenience.

5.0

1st Retirement living experience

A very informative and enjoyable visit to the Marshes Edge. This was our first visit to a retirement community, and we were impressed with the facilities, the friendliness of the residents and staff, the varied purchasing options and the lovely 3 course meal we were served. This was a very favorable 1st visit and a look into what our future retirement living years could offer. The best may yet be ahead!

Cleanliness

5

Friendliness

5

Value for Cost

5

Care Services

5

Activities

5

Response from Genesis Home Care

October 28, 2015

Thank you for taking the time to visit our community and leave a review. We are so glad that you enjoyed your meal with us and our staff & residents. Please don't hesitate to call or visit again if you have any additional questions.

5.0

1st Retirement living experience

A very informative and enjoyable visit to the Marshes Edge. This was our first visit to a retirement community, and we were impressed with the facilities, the friendliness of the residents and staff, the varied purchasing options and the lovely 3 course meal we were served. This was a very favorable 1st visit and a look into what our future retirement living years could offer. The best may yet be ahead!

Cleanliness

5

Friendliness

5

Value for Cost

5

Care Services

5

Activities

5

Response from Genesis Home Care

October 28, 2015

Thank you for taking the time to visit our community and leave a review. We are so glad that you enjoyed your meal with us and our staff & residents. Please don't hesitate to call or visit again if you have any additional questions.

5.0

would move but have some other issues which prefent us from moving right now

The BREST ! Would recommend it to anyone.

Cleanliness

5

Friendliness

5

Value for Cost

5

Care Services

5

Activities

5

Response from Genesis Home Care

February 16, 2016

Thank you for sharing your feedback about Marsh's Edge. Our lifestyle advisors are always available to speak with you. We hope that you visit our community again to enjoy a meal or tour.

5.0

would move but have some other issues which prefent us from moving right now

The BREST ! Would recommend it to anyone.

Cleanliness

5

Friendliness

5

Value for Cost

5

Care Services

5

Activities

5

Response from Genesis Home Care

February 16, 2016

Thank you for sharing your feedback about Marsh's Edge. Our lifestyle advisors are always available to speak with you. We hope that you visit our community again to enjoy a meal or tour.

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