Glen Mills Senior Living

My friend says It has been challenging the last few weeks with staffing. Food is hit or miss. Care is also hit or miss. Also, it seems like they are trying to resolve the issues.

The nursing staff is very caring, but the facility is definitely understaffed. This circumstance really diminishes the quality of care. The entire staff is very friendly and they make every effort to engage residents and provide a social and interactive environment. The dining room is bright and spacious, but the food could be improved i.e. special occasion meals are nice, but the day to day menu needs quality improvement.

The staff were all very friendly and made my mother feel loved and comfortable in her final weeks of life. They worked well with Hospice also.

Do not send your loved one to this AL. Don't be fooled by the pretty front lobby - Fresh paint & new furniture cannot fix poor management. Call response metrics are false- they turn off bell & return an hour ltr to keep high response metric. One med tech uses racist language & her domineering attitude permeates the place affecting other staff. Management does not reigns her in despite formal complaints & notices to corporate offices. In fairness, there are a few good aides, but overall there is no "care mentality" like other places-it's more like warehousing. My loved one waited 3 hours to have her brief changed. Medication management is a ripoff forcing you to use their 3rd party service and the "Wellness" Center is a joke-run by an unchecked incompetent unqualified administrator. Medication errors are not uncommon. Staff trash residents rooms & do not clean up after themselves. On the plus side, activities programming, facilities maintenance, front desk, & food service are good.

The caring and respectful environment truly makes Glen Mills Senior Living feel like home. The staff's dedication to meeting each resident's individual needs is exceptional. Their commitment to going above and beyond for every resident is evident and deeply valued. Thank you for providing such a wonderful home for your residents!

I recently had the pleasure of touring Glen Mills Senior Living and I was very impressed with the overall atmosphere and care they provide. The staff was incredibly welcoming, continuously greeted us throughout our visit, and answered all our questions about their community, amenities and services. The facility itself is bright, clean and designed well with plenty of spaces for residents to socialize and relax. Overall it seems like a lovely place for seniors to live!

I would recommend to others. We picked this community because of the cost, it was the only one that had a roommate room. That made it affordable.

Mom is in a "companion suite" . It really is NOT a suite set up for 2 residents. It is a room designed for a single occupant that has been set up for 2 occupants. The space is tight but manageable. My mother is a wheelchair user. Her roommate is ambulatory. If both occupants were wheelchair users the space would not accommodate both. Also, the bathroom sink is not user friendly for a wheelchair user. The rest of the bathroom is spacious and easy to navigate. The bedroom space is light and bright...a definite positive. And, the dining hall is light and bright with large windows and lovely views to the outdoors. Staff is very friendly and responsive. Glen Mills Senior Living is a friendly community. A few improvements could be made to the facility, but the care and attention given to residents make it worth a positive recommendation.

My brother is currently living at Glen Mills Senior living and it's just a great place for him. He has been here for about a year and it is a world of difference from the place where he was before. The staff here is very kind and friendly and I would highly recommend it to anyone how is looking for a place for their loved one..

I have been working with Glen Mills Senior Living for quite some time the care of the staff the communication and respect for their residence is truly heartwarming. Working directly with [name removed] and watching him put his whole heart into everything he does for his community and those that call Glen Mills home is why we all do what we do every day for our community. I would 100% recommend to anyone if you are looking for a loving caring safe environment for your loved one to reach out to Glen Mills Senior Living!

We toured with Glen Mills and did not like the facility because it looked and smelled like a typical nursing home. That was the main reason for not choosing them.

They are a real hidden gem and an exceptional value, near and far. They are outstanding. My mother is difficult. And they found staff among themselves that "got" her and were able to work with her and help her finally relax and get comfortable. Mom is happy and content. And my brother and I have not felt this kind of peace for over a year, having done this before with a place that didn't work out. Their administration takes a hands-on approach to get to know not only my mother but our family. They promised us they would be able to manage her, and they have. It's in a nice location. And the residents there are very happy, which is obvious to see. The residents greeted her and won her over as well - it was a team effort, staff and residents. And again, our family has such peace of mind. I can't say enough good things about them.

The director was fabulous. Our loved one was there for a short respite stay, but the director was very on the ball making sure we had a good experience. My loved one seemed pleased about the people who were taking care of her. She was there in the middle of Covid restrictions, so there weren't as many activities going on, and they were serving food in the rooms. But they were very upfront with us about what they were offering at the time. If you had anything you weren't satisfied with, you just let them know, and they took care of it. It seemed clean there overall. We weren't able to come inside to visit, but my loved one had no complaints.

[Name removed] REVIEW' Glen Mills Senior Living-EDITH W. (continued 'part 2' after"because if all the bells and whistles going off!") NOTE: Facts contained herein can be verified thru PA Dept. of Human Svcs. and/or PA State Police. ....I'll NEVER forget that comment of disinterest as long as I live! After reaching Dad's room, I found him in ACUTE RESPIRATORY FAILURE!!! No one had given him the doctor prescribed albuterol because no one had looked in on him to see if he needed it or not, violating specific doctor's orders to "keep him on a short trigger"..keep a very close watch on him. I didn't even need a stethoscope to hear the gurgling of the accumulated fluid in Dad's lungs. He had all the covers up on him, all his clothes were on plus a sweater and a towel was folded in half over his head, he placed there to keep the light out so he could sleep. No checks on him, no care, no albuterol, NOTHING! Dad's Death Certificate reads at letter 'D': Cause of Death- RSV as the originating cause of Death.Glen Mills Senior Living even failed to get him to the Emergency Room as they had done for Mom without doctor's orders. I had to drive him to the Energency Room myself, as no one offered to do anything for him. And we're paying over $6K per month for this? As for Five Star parent company...they're no better. The Reg. Dir. of Operations, the Reg. Dir. of Healthcare Svcs. and the Pres. and CEO did nothing. After Mom's return from the hospital, we reported incident after incident in accordance with our Residency Agreement. One such incident whereby a nurse who was giving a breathing treatment to Mom by mask, strapped the mask over my 91 1/2 ye old Mother's face and left the room, for getting to turn on the air compressor that supplies the air to breathe in the mask along with the albuterol and budesonide medication. When the nurse saw me arriving downstairs, it surely reminded her of something important, BECAUSE, she literally raced up the stair tower steps(I took the elevator as usual),arriving together at Mom's front door. Both of us entering as the Nurse exclaimed: "Oh my God, I forgot to turn it on!" as I watched Mom's rib cage rising and falling quickly, with her gasping for breath I saw the mask on Mom's face. Both Corporate and the facility disavowed the fact that Mom was almost suffocated ; instead promoting the statement that "the nurse never put the mask on Mom's face and had been called away on another emergency! AND that "she didn't suffer from any clinical issues!" Our family experienced total denial! WHAT A LIE! I was actually there and I saw the mask on Mom's face with her gasping for air when I entered the room with NO AIR COMPRESSOR RUNNING, just as the nurse had exclaimed. with my own two eyes. Do you want LIES AND COVERUPS as a main ingredient of your Loved One's care? Even the PA Dept. of Human Svcs. did nothing as they were trying to get the facility's 'Provisional License' restored to 'Regular Lic.' by October,2019. Because of this, the incident has been referred to The Insoector General of Pennsylvania's Office with Senator [name removed] spearheading the investigation into the PA Dept of Human Svcs. inaction concerning the facility negligence, including our Father's wrongful death and our Mother's breathing treatment gone horribly wrong and an additional matter I have first hand knowledge of, per the PA Dept. of Human Svcs. report to Corporate Pres. and CEO of Five Star: of a woman who choked to death on a hotdog while eating in the dining room at GMSL. A report was filed with the PA Dept of Human Svcs. indicating that firstly: no staff members in the Dining area at the time had training in performing the 'Heimlich Manuever' and secondly as I read the detailed report that: no one had called for EMT assistance until 17 minutes after the female resident lay aspirations on the floor.When EMT's arrived in the dining room, she was deemed dead at the scene. Is this the type of facility you want your family member staying at? Don't chance your Loved One's lives at this despicable personal care facility. Yes it is a 'personal care' facility and it is NOT covered under the statues of 'Assisted Living' facilities covered by the Bureau of Hearings and Appeals in Harrisburg, PA . Our own attorney didn't even know this, but now YOU DO!! The Five Star Corporate Attorney Firm took advantage of this and had our Dear Mother evicted..yes, evicted at 91 1/2 years old because the Judge declined to render an opinion since his Court did not cover 'Personal Care Homes' and a PA Dept. of Human Svcs. Licensing Manager, who wanted to restore the facilities 'Provisional' license to 'regular' license wrote a letter stating that our Mother was "a burden to the facility" and our family did not have further funds to fight the case. It cost us $5K in attornies fees, a life changing upheaval for our Mother and a New Community Fee of $3,500 at Sunrise Assisted Living which, by our personal witness, is far superior in EVERY way to what we experienced at Glen Mills Senior Living. The Director at the PA Dept. of Human Svcs Headquarters in Harrisburg has been given the assignment of investigating all of the elements of this horrible Senior Living experience...one of total incompetence! Please check for yourself, if you desire further substantiation prior to making your decision. Go on the PA Dept. of Human Svcs and enter in the appropriate fields: Personal Care Homes, Southeastern Office Delaware County, Glen Mills, 19342, Flen Mills Senior Living and go from there, perusing all the violations submitted to The Corporate Pres. and CEO's office. Thank you for caring enough about your Loved One to heed this honest, but painfully accurate review [removed] Mills Senior Living now appears to be under new ownership..No longer Five Star Senior Living, but now SNH Penn Tenant LLC, also located in Newton, Massachussetts, however. Recommend investigating further into their 'new' operating license that runs from [dates removed], keeping in mind that it's only a piece of paper. Based on your knowledge of all the lying, corporate deceit and governmental philosophy "it's better to cover up negligence and evict one person, than to shut down a facility for negligence and displace a hundred peoole!"; you are left with the decision.. "Should I place my Loved One at Glen Mills Senior Living?" I think not.. anywhere else is where you should go. Goid luck to you... and God Bless.

Excellent dining room; windows on 3 sides Front porch off to the side of parking. Views set down from the road, so ur not looking at Balt. Like 5% military discount

Very disappointed in this place!!! My father did not at all received the care he needed, even with doctors orders that needed to be carried out to ensure my dad’s health! Even basic care such as showers and hygiene was neglected on many occasions! Despite voicing my concerns multiple times, nothing ever changed!!! No one ever helped my dad with incontinence care, and a bedsore resulted. I very often had to perform care for my father due to their neglect in doing so. The executive director acknowledged that there were “MISSES” in my dad’s care, but that he would speak to the nurses to try to rectify this. “MISSES” in care caused my father pain, lack of dignity, and health issues. The place is very understaffed and uses agency nurses constantly to try to keep the place going. Call bells go off and are unanswered for long periods of time all the time. I hear the call bells ringing in the halls for extended periods and no staff are even around checking on people or answering them! The lack of care my father received is unacceptable! We moved him out last week, and he already is doing so much better! Shame on Glen Mills Senior living!

I would not recommend this facility. They let their residents sleep all night in their own soaked urine bedding. When asked to have your loved one walked to the bathroom, they say they will and things will change - but sadly nothing changes.

I have seen first hand multiple times the miserable and at times rude staff at this facility. I am able to witness this because I am not a family member. The dining room staff is beyond miserable and rude. I have never seen a pleasant worker in the dinning room and the food and service is horrible. You do find a few pleasant and helpful employees but they are few and far between. I have been to multiple facilities where the staff and quality of food served is wonderful but not here. God help those that can't communicate in a place like this and for those that can they may think all facilities are like this but that can't be further from the truth. They are continually understaffed which effects what little quality of care they do get making the situation even worse. I will say that the facility is clean but that is about the only positive I see. The few daily events are basically the same every week. So there is very little to do. Please take the time to look around before placing your loved one here. This facility needs to take a hard look st who they are hiring starting in the dinning room and insure they have enough staff to meet the residents needs. There is barely a warm welcome when entering the facility which should be the first warning sign. I see what they don't want families to see or know. Please please please look elsewhere.

This was one of the worst decisions we had to make as a family. I can't even count the number of times I was made to feel uncomfortable by all of the staff members when visiting. Constant dirty looks - perhaps because we knew the poor quality of care that was going on no matter how many hours were spent trying to collaborate with staff members how to make things better. How to respond when an emergency call bell is ringing instead of ignoring it for over a hour. As the level of care increased, they insisted they could do it (probably just for the increase in money) and FAILED miserably. My blood boils any time I think of this place and I absolutely do not recommend it to anyone else thinking of putting someone they love in here.

My Aunt lived at Glen Mills Senior Living for about 3 weeks, after Glen Mills determined that they could provide the level of care that my Aunt required. Less than a month after she arrived, my Aunt was rushed to the local hospital in respiratory failure and diagnosed with both flu and pneumonia that the Glen Mills medical staff was unaware of. She died five days later. The Pennsylvania Department of Human Services, Bureau of Human Services Licensing, just completed their investigation of the facility and found them negligent in the care of my Aunt. We are considering legal action.