1408 Lago Trail, Longview, TX 75604
Gary Ayers
Loved one of resident/client
Life Changing Decision
Like most assisted living facilities be prepared for the med tech and care giver turnover. Prepare to visit often and talk to staff as much as possible. When deciding on an assisted living facility visit more than once before making a decision.
Read all reviewsHeartis Longview
Heartis Longview
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored Heartis Longview with 8.2 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Heartis Longview has 29 reviews with an average "overall experience" of 4.2 out of 5.
Gary Ayers
Assisted LivingFamily/friend
August 6, 2025
Like most assisted living facilities be prepared for the med tech and care giver turnover. Prepare to visit often and talk to staff as much as possible. When deciding on an assisted living facility visit more than once before making a decision.
Anonymous
Assisted LivingFamily/friend
July 29, 2025
Heartis was assisted living and the overall experience was good. Good enough we would have left them there and just moved them into memory care. Sadly, the Heartis memory care facility is tiny, and could not accommodate them together in one room.
Anonymous
Assisted LivingFamily/friend
October 11, 2024
The staff has changed. Lost the chef and got a cook. They lost the housekeeper and hired one. I had to clean mother's room. Charging a lot for care and feel it is overpriced. I think they are improving. Just put improving. I think it's still a good place just needs more staff evenings and weekends.
Anonymous
Assisted LivingFamily/friend
September 5, 2024
The only complaint here is that mom has had to be taken by ambulance to the ER on 2 occasions and there has been no transportation to get her home. My sister has had to come from over an hour away to bring her back to the facility. The staff is wonderful with my mom. The activities are great although mom chooses not to participate. It's just expensive but we would recommend this community to others
Muriel
Memory CareFamily/friend
May 1, 2024
After leaving [name removed], my sis & I were skeptic. We no longer are. Our mom is happy and laughs a lot. She gets a lot of attention. When she fell Sun, 6 staff members were attending quickly. Each was assigned a role. We went to ER and returned with kind concerns. It is like family! Family of patients know others and we all can pitch in showing loving care.
Anonymous
Assisted LivingFamily/friend
December 19, 2023
When I first went there they seemed perfect. I don't know another about care facilities and maybe have unrealistic expectations. Someone is stealing from his room. The aids don't have the patience my brother requires and they charge for every little item that I thought was included. Very clean. Activity director great. Food terrible.
Anonymous
Assisted LivingFamily/friend
November 16, 2023
My mother is currently a resident at Heartis Longview and everything has been great for her at this facility so far! The cleanliness and friendliness are great. The staff, care services, activities and value for cost are all great as well. I have nothing negative to say about the place. We are very pleased! I would recommend Heartis Longview to others.
Anonymous
Assisted LivingFamily/friend
November 7, 2023
The staff members at Heartis Longview are very nice and genuinely seem to care about the residents living there, however they could be some room for improvement based on our experience so far.
Patrick
Assisted LivingFamily/friend
October 19, 2023
Heartis worked hard to provide a safe caring environment for my sister during her illness and stay. I picked this community because of the availability and commitment to quality.
anonymous
Assisted LivingFamily/friend
November 4, 2022
The people are really nice and the facility is nice but our loved one needs a little extra care, which we are paying for, but not getting as well as needed. We don't want to move her because of the stress it would cause her to start all over again and we do understand they are short staffed which is causing these problems. In all honesty we think that it probably wouldn't be much better anywhere else. Everyone is short staffed and spread to thin. It's not a bad place, just not what we were led to believe when we interviewed them. They have not fulfilled what we were promised.
anonymous
Memory CareFamily/friend
March 15, 2022
The staff were very friendly and helpful
Frances E
Assisted LivingFamily/friend
March 3, 2022
We chose Heartis Longview because we were impressed with the marketing lady, she was very personable, she knew all the right things to say, and she just made a really good first impression on my sister and myself. Most everything she said has turned out to be true. The room sizes here are great. Overall everything has worked out and we have been very happy with our choice.
Anonymous
Assisted LivingFamily/friend
January 7, 2022
I have already recommended the community to others, and will continue to. My loved one is very happy here. The community has done a great job at getting residents involved in activities in the community.
Randall A
Assisted LivingFamily/friend
April 23, 2021
Due to the covid restrictions we have not been able to get inside the community, but from our understanding the food seems to be pretty good. We would recommend the Heartis Longview community to others.
Selenia
Memory CareFamily/friend
April 19, 2021
Their memory care was very, very good, with the variety of activities and the amount they provided. They dealt with Alzheimer's patients very well. The staff were very friendly and helpful, and a couple of them even gave me their cellphones numbers. They always called if something came up. The care was good overall, but when my loved one became incontinent, he needed to be changed more often. Overall I would recommend this community.
Anonymous
Memory CareFamily/friend
November 11, 2020
Initially our first impression of Heartis Longview community was a very positive one, our experience so far would be a five out of five. If asked, we would recommend this community to a family or friend.
Margaret
Memory CareResident/client
February 29, 2020
I toured 3 Memory Care units in Longview & have seen 2 others in the past. I chose Heartis for my mother because: 1) It consists of a single straight hall leading to either the dining/recreation area or a garden, so she can't get lost & doesn't have to walk far to get to either place (a concern because she has bad lungs); 2) it is bright & cheery with high ceilings & big ( by nursing home standards) windows - great for someone prone to depression; 3) the staff members are very friendly, nurturing, & patient. I see my mother every day & have been reassured by how involved they are with their charges - always looking for ways to help without being asked, checking on them when they choose to stay in their rooms, & responding very quickly when any alarm goes off. My mother has only been there one month & cannot remember any names, but she already clearly trusts them & is willing to cooperate with them. Both of us also like that her room looks out at woods.
Ray Stevens
Memory CareFamily/friend
September 4, 2019
My wife was in the memory. Care section for a short time before her death. My regret is that we did not go to Heartis in the beginning. The staff handled a very difficult situation with love and respect. She received excellent care. [name removed] did everything she could for [name removed]. [name removed] had Lewy Body Dementia which is very difficult to control. I highly recommend Heartis to anyone when the time arrives for a facility. The staff kept me informed the entire time and would call if I was needed to help [name removed]. Outstanding staff and facility with exceptional food for the residents.
Sheryl
Memory CareResident/client
July 28, 2019
My overall rating is 0
Anonymous
Memory CareFamily/friend
September 29, 2017
I have no complaints of how things are going for my mother since she made the move into this community. The staff have been friendly and I am comfortable with the quality of care she has been receiving. She has had no problems with the meals and enjoys participating in a few of the activities they have from time to time with the other residents. Overall it has been a great place and we are thankful for this place.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.