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Heights Crossing

35 Christy Pl, Brockton, MA 02301

For more information about senior living options:
(866) 374-4058
6.0
Review score
16 reviews
Add review
6.0
Review score
16 reviews
  • 5 star
    62%
  • 4 star
    19%
  • 3 star
    13%
  • 2 star
    0%
  • 1 star
    6%
See all reviews
6.6
Review score
310 reviews
21 facilities
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Heights Crossing
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Heights Crossing community exterior
21 photos
Heights Crossing in google map
street view of Heights Crossing

Laureen B

Child of resident/client

5.0 out of 5 stars

Heights crossing

The transition of my Mom from her home to the Heights Crossing Memory Care Unit has been wonderful. The entire staff has been compassionate and caring working with our family during this difficult time. The services offered have helped my Mom to adjust and she has a whole new group of friends. Everything she needs is there from a hairdresser to a podiatrist. My Mom loves to entertain and she is able to assist the staff helping to set tables for dinner and folding the linen napkins. She is safe and cared for by a fantastic staff.

Read all reviews

Heights Crossing

Heights Crossing in Brockton, MA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care


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Reviews

for Heights Crossing

6 out of 10
Review Score16 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.5
Friendliness
4.5
Care Services
4.3
Staff
4.3
Meals & Dining
4.1
Activities
4.4
Value for Cost
4.3

A Place for Mom has scored Heights Crossing with 6 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Heights Crossing has 16 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-16 of 16 reviews

Last Updated: 2/8/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Mary Kelley

Memory Care

Family/friend

February 8, 2025

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Memory Care Review

The assisted living piece of the Heights Crossing is wonderful. The staff are caring and personable. My Mother lived there for approximately 6 years and the experience was truly wonderful. My very negative review is based on my Mother's recent stay in the Memory Care area. We were promised services that were not provided - such as frequent urine testing for UTIs. The food is very bad. Some of the staff are petty and uncaring. My mother's wallet was compromised while living there - one of her credit cards was fraudulently used. The elders sit in straight back chairs like prisoners for up to 12 hours per day. They do not keep the seniors safe. I do not recommend the Heights Crossing for Memory Care. Stay away!

Laureen B

Memory Care

Family/friend

September 12, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Heights crossing

The transition of my Mom from her home to the Heights Crossing Memory Care Unit has been wonderful. The entire staff has been compassionate and caring working with our family during this difficult time. The services offered have helped my Mom to adjust and she has a whole new group of friends. Everything she needs is there from a hairdresser to a podiatrist. My Mom loves to entertain and she is able to assist the staff helping to set tables for dinner and folding the linen napkins. She is safe and cared for by a fantastic staff.

WA

Assisted Living

Family/friend

July 16, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
4.0

Review for Heights Crossing

My parents were only there for three and a half months from September to December 2022. They spent one day in regular Assisted Living then were moved to memory care where they spent the remainder of their time. The regular Assisted Living part was beautiful had nice activities and a beautiful dining room and good food. If I'm rating the memory care section separately, it was not a good experience for my parents or myself. Having moved them to Memory Care unit elsewhere, it has been very different. From my experience I would not recommend this memory care unit and would give it a 3. It wasn't horrible neither was it good. It was crowded and residents rooms always have to be locked.

Anonymous

Assisted Living

Family/friend

September 13, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.5
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Awesome Environment

The food looks good. They keep my loved one, pretty busy with activites. It is a very clean, welcoming, nice, and friendly community. The staff is great. Overall, it's a nice facility.

Anonymous

Assisted Living

Toured community

July 18, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Staff
5.0

For those needing assistance, this is a great place to be

They have healthy food. They have had plenty of activities, but my loved ones don't participate. One thing is, we should have started looking or a community/facility way before a crisis occurred. It's a family atmosphere. The staff and longevity of the staff, has made it great. Overall, the staff is very kind.

Anonymous

Assisted Living

Family/friend

June 29, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

You Can't Go Wrong

I love it here. The food is great and the wait staff have been superior to work with. The community is wonderful. I would highly recommend Heights Crossing to others for their loved ones. The communication with the staff is great, and the staff immediately address any concerns with the family.

Anonymous

Assisted Living

Toured community

February 22, 2022

3.0 out of 5 stars
Verified Review

tour of Heights Crossing

we toured this community and really liked the staff we met. they had a lot of residents and a lot of activities going on. with so much going on - we were unsure if my loved one would feel comfortable with the amount of recreation.

P D

Assisted Living

Family/friend

January 28, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

This is the Place to Live if You Are a Senior Citizen if You Need Some Help

I would highly recommend the community to others. The food is very good, and there is no reason to be bored. The staff is extremely kind and will cook anything the resident wants. This is one of the thing that the residents looks forward to.

anonymous

Assisted Living

Family/friend

June 30, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Caring attentive staff

We chose Heights Crossing mostly because of the location of the facility, it was close to our work place so we could visit often. The room sizes at the facility were large and spacious. They had plenty of activities for residents to participate in. I thought the staff members were incredibly attentive and I would highly recommend to others looking. One thing that is written in the contract that I would point out is that they do charge you for last months rent, my loved one passed away and we did not get that money back.

Anonymous

Memory Care

Toured community

April 30, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Very nice. Looking forward to having my parents visit.

Anonymous

Memory Care

Family/friend

November 11, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0

A family atmosphere with great food, and an environment to help your love one get healthy

What stood out to us at first was that it felt like a family environment, the staff is incredibly friendly. The community itself looks very nice, it does not look institutional. Our loved one really loves the food. The rooms are renovated and modern as well as private. They have all the necessary amenities.

Anonymous

Memory Care

Resident/client

October 2, 2019

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Review of Heights Crossing

Very good.

Selma Kline

Memory Care

Resident/client

October 2, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Heights Crossing

This is a great place to live! Everyone is very helpful and friendly. I would give my personal living space a top rating and would recommend it to everyone!

Anonymous

Memory Care

Family/friend

October 2, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Heights Crossing

My dad is a resident. The facility is top shelf. People (employees) are very nice, professional. Fortunate that we chose Heights for my dad.

Anonymous

Memory Care

Resident/client

October 2, 2019

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Review of Heights Crossing

People are very nice. Waiters are great. Food is good. Aides are very helpful.

Joan B. Shure

Memory Care

Toured community

October 2, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Review of Heights Crossing

Rabbi [Name removed] at H.C. for over 20 years and spoke to my attorney [name removed] and elder law attorney. Both the Rabbi and staff at Hawthorne took me here. I had 4 interviews with the assistant directory [name removed] they had certain standards you have to have. I told Kathy that I was legally blind. She said 'we will assist you when you ask for it." 3 meals a day with choices, great activities, clean apartment once a week. " [Name removed] is wonderful and his staff members are great. We always have wonderful programs.

Heights Crossing

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Map of the neighborhood around Heights Crossing

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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