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Heritage Place

325 N Cool Spring St, Fayetteville, NC 28301

For pricing & availability:
(866) 374-4058
8.9
Review score
46 reviews
Add review
8.9
Review score
46 reviews
  • 5 star
    56%
  • 4 star
    26%
  • 3 star
    9%
  • 2 star
    0%
  • 1 star
    9%
See all reviews
8.5
Review score
1533 reviews
32 facilities
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Heritage Place
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Heritage Place
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Ella W

Friend of resident/client

5.0 out of 5 stars

Review for Heritage Place

Heritage place is a great place for Mom. The rooms are clean, the hallways are roomy and wide, the staff are friendly and accommodating. The food needs to have more variety, but it is nutritious.

Read all reviews

Heritage Place

Around here, we say that Heritage Place is Full of Life. It’s true. Keeping our Resident engaged, socially, physically and spiritually makes all the difference. It’s why the people who live and who work here seem to have a special SPARK every day. Programming and events range from lectures and classes to fitness and health training to Happy Hours and special celebrations. Our restaurant is also very much the centerpiece for the companionship and connection that comes from dining together in beautiful surroundings.

Senior living options offered

  • Assisted Living
  • Independent Living

Heritage Place

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Heritage Place

8.9 out of 10
Review Score46 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.5
Friendliness
4.6
Care Services
4.1
Staff
4.1
Meals & Dining
3.8
Activities
3.8
Value for Cost
4.1

A Place for Mom has scored Heritage Place with 8.9 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Heritage Place has 46 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 46 reviews

Last Updated: 10/8/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Ella W

Independent Living

Family/friend

October 8, 2025

5.0 out of 5 stars
Verified Review

Review for Heritage Place

Heritage place is a great place for Mom. The rooms are clean, the hallways are roomy and wide, the staff are friendly and accommodating. The food needs to have more variety, but it is nutritious.

Justin D

Independent Living

Family/friend

September 19, 2025

5.0 out of 5 stars
Verified Review

A great place with great people

So far so good. He likes the food, they have a great activity roster. I'd say dad is thriving. I would recommend this community to others.

Anonymous

Assisted Living

Family/friend

June 5, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Highly recommended

Great and friendly staff, exceptionally clean, administrative personnel are very professional and client friendly, a wonderful place to live when you can no longer live alone.

DW.

Assisted Living

Family/friend

June 2, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
2.0
Staff
2.0
Meals & Dining
4.0

Living with dementia

I can only speak to the assisted living side. It's great if the resident is still with it cognitively. They are not trained or equipped to deal with severe dementia.

Anonymous

Independent Living

Family/friend

May 30, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
1.0
Care Services
1.0
Activities
4.0
Staff
1.0
Meals & Dining
4.0

I would not recommend

The contract is written by lawyers and it doesn't have what is best for their loved ones one. Don't give any money or sign it if they are unsure about a full commitment to that facility. If they are able never let the facility rush you into a giving money and/or signing the agreement until your love ones meet the county regulations and ready to move in.

JT

Assisted Living

Family/friend

May 1, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
3.0
Care Services
2.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Found a great place to care for my dad

The administrative staff, working with [name removed] to get my dad into the facility was a great process. She was very helpful. We've been very happy with the staff; however, they just lost their lead nurse who was excellent. The building he is in is great, very quiet, peaceful which he enjoys.

Anonymous

Assisted Living

Family/friend

April 9, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
2.0

My family's experience at Heritage Place, overall is pretty good just a few things that they could improve

My mother really likes her friends that's she made. 1. They could improve on the meals, because whatever they have for lunch they also have for dinner. 2. Keep the transportation van working, it's always broken. 3. The rent was raised without proper notice ( at least 30 days), not knowing what people's needs were. 4. Most of the staff are really nice.

Maria B

Independent Living

Resident/client

December 14, 2024

5.0 out of 5 stars
Verified Review

Very thorough and friendly

That the patient gets a relationship with the staff and they feel like family would be treated Very professional, Good references all around

Reba D

Independent Living

Resident/client

December 5, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Totally am Happy

I am happy and it could not be any better unless it was a little less costly for the residents !! Everything else is super great!! The staff is super nice and friendly and accommodating !! One thing that would make it better is more bingo !! Otherwise it’s super !! Never been happier since I’ve been on my own !!

Lennard W

Assisted Living

Family/friend

August 27, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Professional stall, pleasant and caring people.

Heritage Place is a clean, well staffed and managed assisted living facility that has professional and caring people taking care of our loved one. Activities, in-house haircuts, and good meals make for an enjoyable environment. Charges are reasonable, and billing is handled very simply.

Anonymous

Assisted Living

Family/friend

June 27, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Heritage Place review

I would NOT recommend Heritage Place to anyone again. Up to about 2 months ago I sang their praises. Since then I have tried turning things into anyone who will listen! They do not do what they say as far as making calls and checking on the residents. Simply.... they are lazy and hire crappy, lazy, ignorant staff. The management does not own any part of what happens at the facility. Blame game of it wasn't me.... terrible leadership so I guess it makes sense the staff follows right? Lead from the top?!!

Anonymous

Assisted Living

Family/friend

May 8, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Definitely recommended

My loved one is currently a resident at Heritage Place and the whole experience has been great so far. The cleanliness and friendliness are great. The staff, care services and meals are also great. I would definitely recommend Heritage Place to others who are looking for Assisted Living options.

Tracy

Assisted Living

Family/friend

April 4, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Heritage Place

I would definitely recommend this facility. I love it and I'm happy that my mom is safe.

Anonymous

Independent Living

Family/friend

January 2, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0

Heritage Place Review

Great location near downtown Fayetteville. Those who are able can take nice walks.

Anonymous

Assisted Living

Family/friend

November 9, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
4.0
Staff
5.0
Meals & Dining
5.0

Short & Unsweet.

My mother was only a resident at the facility for 3 nights out of the more than last 30 days. She probably had maybe 2-3 meals their total. She was in the hospital, just released today. We moved her belongings out. We were not refunded any monies - not even the initial [name removed] deposit that was for maintenance, etc for as long as she "might" have lived there. They were not very compassionate when we decided to move her out because she needed to have a higher level of care than assisted living offers. It is a nice place but I think they could have been a little more forgiving and understanding. We basically paid over [name removed] for 3 nights.

Anonymous

Independent Living

Family/friend

July 17, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Our Experience

My loved one is a resident at Heritage Place and overall the experience has been good, so far. There are a few things that I don't like about the facility, but you have to take the bad with the good. My family is pleased overall with this facility. I would recommend the facility to family and friends.

Anonymous

Independent Living

Family/friend

November 16, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Definitely Worth Consideration

The staff have been very friendly and accommodating towards the family and our loved one. The community is clean. The experience has been excellent for us so far.

anonymous

Independent Living

Resident/client

October 13, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

nice community

We really like the staff and the people. We have not taken advantage of the activities quite yet but they do have different things going on. Based on our experience so far with Heritage Place we would recommend them to other families.

anonymous

Assisted Living

Toured community

April 21, 2022

3.0 out of 5 stars
Verified Review

Tour experience

The facility is vertical and has multiple floors and we were looking for a place that was smaller and all on one level. It just did not feel like the right fit for my loved one.

anonymous

Independent Living

Family/friend

April 20, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Activities
5.0
Meals & Dining
5.0

Happy with our choice

What stuck out to us about Heritage Place was the reasonable price, they had availability when we needed it, and they were quick with their response time and communication. They have posters up and seem to have a lot of activities provided. They have a physical therapist on staff and that has really helped her range of motion a ton. She loves the food, it is served restaurant style and residents get a menu with a variety of choices to choose from. We have been very happy with our experience.

Heritage Place

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Heritage Place

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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