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Heritage Village of Gladstone

3000 NE 64th St, Gladstone, MO 64119

For more information about senior living options:
(866) 374-4058
1.0
Review score
22 reviews
Add review
1.0
Review score
22 reviews
  • 5 star
    31%
  • 4 star
    23%
  • 3 star
    23%
  • 2 star
    9%
  • 1 star
    14%
See all reviews
4.2
Review score
54 reviews
5 facilities
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Heritage Village of Gladstone
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Heritage Village of Gladstone
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street view of Heritage Village of Gladstone

Dianna

Family/friend

5.0 out of 5 stars

A Caring Community for Your Parents

They have an onsite doctor, so the resident doesn't have to leave. The community is very friendly. They have meals and you call ahead and eat with your loved one, prior to COVID. The staff makes sure my loved one gets to their room. There is a cell phone in my loved one's room to call us anytime they want. The community doesn't take this away from my loved one. There is a code for family members that come often, they give you a code to get in to see your loved one. The community calls me about once and month, and always has something positive to say about my loved one. Heritage Village gives my loved one an activity to assist other residents to get to dinner and other activities. My loved one says they love it here. The community called and said can we get a fridge for their room, since they weren't going on field trips which the money would've been used for on these outings.

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Heritage Village of Gladstone

Heritage Village of Gladstone in Gladstone, MO is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living


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Reviews

for Heritage Village of Gladstone

1 out of 10
Review Score22 reviewsWrite a review
Overall Experience
3.4
Cleanliness
3.5
Friendliness
3.6
Care Services
3.1
Staff
2.5
Meals & Dining
2.5
Activities
3.4
Value for Cost
3.3

A Place for Mom has scored Heritage Village of Gladstone with 1 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Heritage Village of Gladstone has 22 reviews with an average "overall experience" of 3.4 out of 5.

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1-20 of 22 reviews

Last Updated: 12/10/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Nancy

Assisted Living

Family/friend

December 10, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Activities
1.0
Staff
1.0
Meals & Dining
3.0

Previous experience

Mom has Alzheimer's. The Director of Sales (not sure if that title is correct) was new at the time, and she assured us that they were qualified to care for Alzheimer's residents, and there were activities throughout the day that they could involve her in. Five days after Mom moved in, we got a call from the Director of Admissions saying they were not qualified to care for Alzheimer's residents and we had two weeks to move her to a different facility. They did not involve her in activities throut the day, and one nurse even told us that Mom just stayed by the front door all day. After we moved Mom, we requested a refund from Heritage Village for the balance of the month. By then there was also a new Director of Admissions. We were told we had to contact the national office. Finally, six months later, we got our refund. Because there was so much turnover in staff, we did not have a good experience with Heritage Village. I hope they have improved since then. The only other thing I can think of to add is that while Mom was there, they had to treat the room next to her for bedbugs, but I know from my interviews with other facilities that bedbugs could show up at any facility.

Anonymous

Assisted Living

Toured community

March 21, 2023

5.0 out of 5 stars
Verified Review

My tour of Heritage Village

I toured Heritage Village of Gladstone and it was a great tour. However, I didn't really care for the facility. We decided to continue with our search.

Nancy

Assisted Living

Family/friend

July 6, 2022

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
4.0
Meals & Dining
2.0

Would not recommend for Alzheimers

The director of marketing was brand new, it was only her second day on the job when she met with us. We told her that my loved one had dementia and that her Alzheimer's had gotten to the point where I could not take care of her. She assured us that they would take of her and that there were activities to do. On day 5, she called us and said that we needed to find mom a different place to live and that they could not deal with Alzheimer's. They gave us the impression that they were more than willing to care for her but we were very disappointed in the whole experience. It may work for some, but not for others.

Dianna

Assisted Living

Family/friend

November 16, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

A Caring Community for Your Parents

They have an onsite doctor, so the resident doesn't have to leave. The community is very friendly. They have meals and you call ahead and eat with your loved one, prior to COVID. The staff makes sure my loved one gets to their room. There is a cell phone in my loved one's room to call us anytime they want. The community doesn't take this away from my loved one. There is a code for family members that come often, they give you a code to get in to see your loved one. The community calls me about once and month, and always has something positive to say about my loved one. Heritage Village gives my loved one an activity to assist other residents to get to dinner and other activities. My loved one says they love it here. The community called and said can we get a fridge for their room, since they weren't going on field trips which the money would've been used for on these outings.

Carol Sue Camarillo

Assisted Living

Family/friend

January 15, 2020

3.5 out of 5 stars
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5

Good, safe, sound environment

My 90 y/o sister moved in the week before Thanksgiving, so she hasn't been there long. She seems to be doing much better than she was before moving in to Heritage. They make sure she takes her meds properly, and the meals are good and balanced--something she wasn't getting before. She likes the staff & they are so kind to her. The interaction with others has been good for her. It may not be as fancy or roomy as soon of the other places, but many of the frills seen in other assisted living homes would not be of use to her. So far so good. The family is relived to have her in a safe, sound environment.

couldnt get them out fast enough

Assisted Living

Family/friend

April 5, 2019

0.5 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
0.5
Care Services
0.5
Activities
4.5

not fit for animals

this was the worse place I have ever seen in my life I love that pic of the waitress over the couple that is false advertising. those 2 must go and stay at every nursing home their pics are in so many the staff well 90 % is a joke they give RESIDENTS peanut butter sandwiches to watch after other residents so they can do other things like nap and yes I mean nap. they do have great people to come in to perform but I wouldn't put my dog in there when I went on vacation. they had bed bugs in there because it was not kept up .

unknown

Assisted Living

June 11, 2018

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

mother and wife

I get a kick out of the picture they show with woman leaning over the couple in suit and dress. there is not any that dress like that for meals. The meals are not elegant simply a meal you would see in a military kitchen such as grub, they do not watch after the residents but instead have them watch after each other . if you have pains it takes a while to get your pain meds or regulars. if you can be there 24 hrs and watch it would be ok but I would not leave anyone there if I couldn't. they do not take actins when medical needs is needed and house dr. is not a good dr.

Anonymous

Assisted Living

Toured community

November 9, 2016

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

A little out dated

When I walked in this facility I was not very impressed at all. It was a little too dark for me. The residents were all quiet and looked somewhat uncomfortable. I felt like this would not be the best choice for our loved one. The staff did show us around, but it just was not the place for me.

Anonymous

Assisted Living

Family/friend

May 3, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

It's a wonderful place.

It's a wonderful place. The staff, and Kim [removed] in particular have just been fantastic. We have been very happy with Heritage Village so far.

Anonymous

Assisted Living

Family/friend

August 17, 2015

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
3.0
Value for Cost
4.0
Care Services
2.0
Activities
2.0

Do Not Recommend

There was one nurse that was really good to my grandma. Other than that, I feel like the staff [removed] her and she left with dehydration and pneumonia. It was assisted living, but I don't see how she could have come in and then leave a month later with dehydration and pneumonia. I really don't have any good things to say about them. It was clean on the first floor, but the rest of place is filthy. My overall experience was awful and I would never suggest anyone to go there.

Anonymous

Assisted Living

Family/friend

May 21, 2015

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0

very pleased

My mother has done very well there at Heritage Village of Gladstone. The overall atmosphere is very warm and comforting. I know that she is being very well taken care of. The service, the staff, the food, and everything all seems to be above par. The only area for improvement I have noticed is that mom needs a little more encouragement to make sure that she is showering as often as she needs to. Overall we are really very pleased.

Anonymous

Assisted Living

Family/friend

September 20, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
3.0

My mom has dementia and they are real...

My mom has dementia and they are really patient with her. She has adjusted well and likes most everyone there. The staff is super! We are very happy with everything especially the cost.

Family Member

Assisted Living

Family/friend

September 3, 2014

3.5 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5

They have been very good about a lot of things.

My mother has complaints, but I haven't seen the things she is complaining about. They have been very good about a lot of things. They were really helpful getting us moved in. I have seen little things, there was a light out in a hallway. I haven't seen any major problems. They are probably a little better than average.

Anonymous

Assisted Living

Family/friend

August 16, 2014

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0

Fair

My Mother has only been there seven weeks. She is getting use to it. She has a very nice room with all of her own things. The activies she has not participated in, she is having trouble with balance and walks with a walker. she has maculate degeneration on the eyes. We moved her here so she would have 24/7 care and she does have that some of it better than others. The nights are the worst for her.

Anonymous

Assisted Living

Toured community

May 21, 2014

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

I felt the Gladstone facili...

I felt the Gladstone facility was too dark as my Mother and Aunt have low vision. I was also looking for a place where they could have their own living room and that did not seem to be available. I was very concerned that all of the rooms had Bath Tubs and my Mother or Aunt cannot manuever in and out of a bathtub. My Mom couldn't even with assistance. I felt the outside area was not inviting. However the Platte City facility outside area was very nice and only one level. If there had been rooms with private living rooms, and a walk in shower, I may have considered it. It was very nice. Even saw an old friend there who likes living there. I like the fact that they check up on the person if they don't make it to meals.

Cary D.

Assisted Living

Toured community

February 27, 2014

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0

A look @ Heritage Village

We stopped in at the heritage Village and found the community was nice but it did not fit what my mom was looking for. My mom has a scooter that she needs to get around and we felt there were no fire exits for emergency for her to get out in time also we felt there was not enough staff to help she such a occurence was to happen. We also found that the community was a little bite more what we were looking for spend.

K C

Assisted Living

Family/friend

February 18, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

They do a great job here

We're very very happy with Heritage Village! Dad really seems to love it here. The nursing staff in particular do a really excellent job, they're very friendly and caring. I've also noticed that the residents themselves all just seem to be happy and well cared for in general. It really is a great place, and I would recommend it to anyone!

Cathy

Assisted Living

Family/friend

August 27, 2013

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Seems nice

We were fine with it, I think they would have been accomodating to special needs even though we didn't have any. We chose it because it was referred to us by A Place for Mom and when we toured it was clean and nice and the manager was very friendly and informative. The rest of the staff was just fine, no problem. I know they took them on little trips and then they took them down to the park to the music in the park and they'd take them out for ice cream and they did play bingo. The fact that it was very clean and they did do crafts with them, it seemed like a nice place.

A Place For Mom Customer

Assisted Living

Toured community

December 31, 2012

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Facility was OK. Office and staff ar...

Facility was OK. Office and staff area did not look organized. Don't think it is what we want.

A Place For Mom Customer

Assisted Living

Toured community

December 24, 2012

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

I had a very pleasant visit with the ...

I had a very pleasant visit with the Director. I had a nice tour of the facility and she was very helpful in answering my questions.

Heritage Village of Gladstone

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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