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Highview Residences of Kitchener

20 Reichert Dr, Kitchener, ON N2P0G9

For more information about senior living options:
(866) 374-4058
4 reviews
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    75%
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  • 2 star
    25%
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Highview Residences of Kitchener
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John

Child of resident/client

5.0 out of 5 stars

Wonderful Home for Dad

My father suffered a dramatic and fast decline from being completely independent to entirely dependent on others for every aspect of his day to day living. The folks at Highview have been wonderfully attentive, caring and patient. The home is clean, modern and welcoming. It has been painful to have my father move into a care facility during a pandemic but I feel we couldn't have made a better decision entrusting his care to Highview

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Highview Residences of Kitchener

Highview Residences of Kitchener in Kitchener, ON is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Memory Care


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Reviews

for Highview Residences of Kitchener

Overall Experience
4.1
Cleanliness
4.5
Friendliness
5.0
Care Services
4.3
Staff
4.0
Meals & Dining
4.0
Activities
3.8
Value for Cost
4.3

A Place for Mom has scored Highview Residences of Kitchener with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Highview Residences of Kitchener has 4 reviews with an average "overall experience" of 4.1 out of 5.

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1-4 of 4 reviews

Last Updated: 1/6/23

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

anonymous

Memory Care

Family/friend

January 6, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Value for Cost
3.0
Care Services
2.0
Staff
3.0
Meals & Dining
4.0

Would Not Recommend

Our family loved the building, but we have had a horrible experience. The staff is not trained adequately to handle a person like my Mom who has Dementia and is mobile. My Mom has had several falls in the last 2 months and is now in Palliative care in the hospital. She is black and blue with bruises, her head is cut. She has a black eye and a brain bleed. Some days my Mom got good care, but most days the staff on shift could not handle my Mom. She was dirty, her room and bed was dirty. The home did not have the skill set required to detect my Mom's health issues .They were very slow to call and communicate problems. My Mom fell on Wednesday night [date removed] and they did not call us. They never called for an ambulance quickly enough. My Mom arrived at the hospital at [date removed]. They never called the POA until 3:40am, she fell at 11:30 pm. I would not trust this home to care for another family member. My Mother did not receive the Exceptional Dementia Care that they claim to provide. Very disappointed with Highview Kitchener.

John

Memory Care

Family/friend

April 10, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0

Wonderful Home for Dad

My father suffered a dramatic and fast decline from being completely independent to entirely dependent on others for every aspect of his day to day living. The folks at Highview have been wonderfully attentive, caring and patient. The home is clean, modern and welcoming. It has been painful to have my father move into a care facility during a pandemic but I feel we couldn't have made a better decision entrusting his care to Highview

Donna KOLYN

Memory Care

Family/friend

April 15, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.5
Care Services
5.0
Activities
3.5

A GREAT Place for MOM

Thank you to Highview for taking on my mom's care. It was a daunting task to find a place and I was blessed to have met the team. Mom is very heavy nursing care and mild-moderate dementia. The residence is immaculate. The staff treat all the patients with the utmost respect and dignity. I saw this almost daily - not only with mom but with other residences. I was privy to meals and these were well prepared and delicious. The staff do go out of their way to give care. My mom hated being diapered most of all. One evening while I was visiting, she soiled and the team went in to get her cleaned up. The three care givers did what they needed to do. And at the end of all of it, they each stopped and sat with mom for 5 minutes, laughing and joking and kibitzing around - to re-establish mom's dignity. Such a simple human thing and of great importance. Unfortunately, we were not able to stay at HIghview for the long term, but the time we spent - very much impressed me. I am a health care provider with 30 years of experience. I am not easy to impress. Thank you Highview.

Martina Harper

Memory Care

Family/friend

January 10, 2019

4.5 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.5
Care Services
5.0
Activities
4.0

Highview Residence

The staff is fantastic

Highview Residences of Kitchener

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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