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Higley House

885 N. Los Gatos Lane, Gilbert, AZ 85234

For more information about senior living options:
(866) 374-4058
2 reviews
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Higley House
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Higley House

Higley House in Gilbert, AZ is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Memory Care
  • Residential Care Home

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Reviews

for Higley House

Overall Experience
1.0
Cleanliness
2.5
Friendliness
2.0
Care Services
1.0
Staff
1.0
Meals & Dining
3.0
Value for Cost
1.0

A Place for Mom has scored Higley House with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Higley House has 2 reviews with an average "overall experience" of 1 out of 5.

Filters

1-2 of 2 reviews

Last Updated: 3/30/21

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Gerrie H

Residential Care Home

March 30, 2021

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Staff
1.0
Meals & Dining
3.0

It’s all about the money

I put my aunt at Higley House because they sold it as a caring place. It is not. She needed physical help, but her mind is just fine. When she asked for assistance, she was told by the caretaker that “wasn’t her job”. They charge extra for a service plan every 6 months. Among other things, it states she would get a shower twice a week. She was lucky if she got one every two weeks. The contract states that you need to give 30 days notice to leave unless they do not follow the plan. Then, you would need to give 14 days notice to leave. We did, but they insisted we needed to give 30 days notice and we would owe for the full 30 days. At [name removed] a month, it was expensive and she did not get the care she paid for. Do not sign a contract with them! Read every word on every page. Document everything. They care about the money, not the patient.

Deb H

Residential Care Home

Family/friend

January 25, 2021

1.0 out of 5 stars
Cleanliness
4.0
Friendliness
3.0
Value for Cost
1.0
Staff
1.0

Just a business for them.

I chose this place for my mother because of the level of staffing I saw when on a tour, even though it was more expensive than other places I looked at. I wrote them a check for over $5,000 for a month and did see in the contract that I would receive no refund if she died. There were 3 staff at the contract signing. Well, she died less than 24 hours after arriving. Pretty tidy sum for less than a day. The manager did not give me the courtesy of a phone call after she died and didn't answer his phone and doesn't have voice mail when I tried to call him. When I went to pick up her things there was 1 staff member there. She let me in without following their covid protocols and barely looked up from her texting when I left. Visiting is by appointment only...a red flag to me. It's too bad families have to have bad experiences at an emotional and stressful time in their lives.

Higley House

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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