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Independence Village of Carmel

13390 N Illinois Street, Carmel, IN 46032

For pricing & availability:
(866) 374-4058
9.0
Review score
146 reviews
Add review
9.0
Review score
146 reviews
  • 5 star
    62%
  • 4 star
    26%
  • 3 star
    5%
  • 2 star
    4%
  • 1 star
    3%
See all reviews
9.5
Review score
11059 reviews
122 facilities
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Independence Village of Carmel
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Independence Village of Carmel community exterior
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Anonymous

Child of resident/client

4.0 out of 5 stars

Our Family's Experience. Would recommend

My advice to other families, no matter where they are going, is to always remember that they are advocates for their loved ones. It is important to establish clear communication early and often in the beginning to make sure your loved one is comfortable, and to make sure the facility knows your loved one and understands their needs.

Read all reviews

Independence Village of Carmel

Welcome to Independence Village of Carmel! This isn’t just a place to reside — it’s a place where our community members truly shine, and we are glad to share this experience with them. Our various senior living options include independent living, assisted living, and memory care. Throughout each service level, we strive to make every moment of every day something special. We know it’s the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. Independence Village of Carmel is a place where residents can truly Shine. Everyday.

Independent Living
Independent living is designed for individuals who want the privacy of an apartment home with the added benefits senior living offers: meals, housekeeping, maintenance, transportation, activities, group outings, fitness programs, educational seminars, and more.

Assisted Living
Assisted living provides a licensed environment for individuals requiring everyday assistance while promoting the greatest level of independence and privacy.

Memory Care
Designed for those with dementia or other memory impairments, memory care provides services in a licensed environment by specially trained professionals.

Communities Amenities:
•Rooftop deck
•Gazebo and outdoor sitting areas
•Multiple apartment floor plans
•Chef-prepared meals
•Movie room
•Fitness center
•Housekeeping services
•Activities and games...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Independence Village of Carmel

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Independence Village of Carmel

9 out of 10
Review Score146 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.4
Friendliness
4.4
Care Services
4.0
Staff
4.5
Meals & Dining
4.4
Activities
4.2
Value for Cost
4.3

A Place for Mom has scored Independence Village of Carmel with 9 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Independence Village of Carmel has 146 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 146 reviews

Last Updated: 6/26/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

June 26, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
5.0
Staff
3.0
Meals & Dining
4.0

Our Family's Experience. Would recommend

My advice to other families, no matter where they are going, is to always remember that they are advocates for their loved ones. It is important to establish clear communication early and often in the beginning to make sure your loved one is comfortable, and to make sure the facility knows your loved one and understands their needs.

Anonymous

Assisted Living

Family/friend

December 16, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Overall pleased

The staff is all really helpful and nice but they seem extremely short staffed currently. We have especially noticed an extreme decline in housekeeping and much lower communication with the staff. They rarely return calls or respond to voicemails so I have to go over and interrupt to get answers to questions. They do have a new chef who seems very good.

Mary C

Assisted Living

Resident/client

November 15, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

A very friendly environment with a very wonderful community. Great experiences with the excitement for the next day.

Anne G

Assisted Living

Resident/client

November 15, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Enjoy the many activities available and the friendly residents and staff.

Anonymous

Assisted Living

Family/friend

November 9, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
1.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

nice place for minimum care

They were understaffed. We paid for the highest level of care, but the staff were not told/aware of his needs. If you are only needing minimum care, this was a nice place. Additional care was not available at the time. I did speak to the receptionist recently and she said almost all of the staff that was there a year ago has been replaced. Said it was poor management. The director didn't even make it a year there.

Anonymous

Memory Care

Family/friend

October 16, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Dedicated leadership

This staff is led with very high standards. The leaders will step in and do whatever it takes to solve problems. It may not always be pretty, but they are 1000% dedicated to creating the best experience possible

Anonymous

Memory Care

Family/friend

September 13, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Good experience.

All 5s, it has been a great experience so far. The staff are all very friendly. My dad tells us "this is a good place and I'm happy here. That of course is so important to us. The food is usually very good and the people working there are good at making sure that he has everything he needs. They know what he can and can't have. As far as cleaning of the apartment for the resident. I should have only given a 4. They definitely could do a better job and not so much turnover.

Anonymous

Assisted Living

Family/friend

September 3, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Activities
3.0
Staff
3.0
Meals & Dining
1.0

Not a good place

This has been a horrible experience. They are in the midst of a reorg and I would not be surprised if it is closed like the IV in Zionsville. Head of nursing incompetent and doesn't care. New director trying but not making an impact. Most food terrible and the chef actually came out and told my dad that he needs to shut up and eat the cold food. His room wasn't cleaned for 8 weeks and new maintenance guy let trash build up in the trash rooms for weeks without emptying so the stench was palpable.

Anonymous

Assisted Living

Family/friend

July 25, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
1.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Let down by false advertising

When we were there the nursing staff was absolutely terrible. She never got her meds on time and the wellness director up and quit with no notice and it was a huge mess. The other staff was good with the exception of the director. Activities weren't advertised well and often times were missed because of that.

Anonymous

Assisted Living

Family/friend

May 29, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Review for Independence Village of Carmel

I was heavily pursued by a sales person at Independence Village. I was assured that my mother's skilled nursing needs could be met but after only 2 weeks of moving her in I was told that I needed to move her to a skilled nursing facility. Before I could move her, she fell and required emergency surgery and never fully recovered. She died shortly after leaving Independence Village.

Bradley B

Assisted Living

Resident/client

May 28, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My experience from my first stay at this community has been great. Both staff and residents are friendly, caring, and helpful. This is a great place to live.

Anonymous

Assisted Living

Family/friend

May 15, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Independence Village of Carmel

Overall great experience however food could be better but understand they are trying to accommodate many.

Jeff B

Assisted Living

Family/friend

April 2, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Mom has lived here for 6 months, She has an LTC insurance policy, and the insurance reimbursement is now an easy routine each month, we appreciate the medical staff, cleanliness of her apartment, and meals. There is something about the lighting that makes this facility more cheerful than other facilities.

Anonymous

Assisted Living

Family/friend

March 7, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Independence Village of Carmel

We liked the fact that for the future they offer dual lift. In all of the areas they ranked near the top and we liked their location . I would recommend them to a friend but I would tell them to stay on top of them and to install cameras.. Early on their was too much staff turnover but they have been set for a while now are are doing a good job.

David

Independent Living

Family/friend

March 4, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
4.0

Recommended

The staff is friendly; professional and helpful. Housekeeping is good. Communication is good. The meals are good quality and taste good, however they could possibly be healthier. I would recommend this facility to others.

Christy R

Memory Care

Family/friend

February 12, 2024

2.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
1.0
Activities
5.0
Staff
2.0
Meals & Dining
5.0

Not what we hoped for

My mother has been in the memory care facility for 3 months. Our main concern was we wanted her bathed/hair washed and we wanted to make sure she was eating. We were assured this would be done and they had ways to coax them to do this. None of this has been accomplished. My mother wears the same outfit 3-4 days in a row. She has lost 10 lbs. She has not been bathed or had her hair washed in weeks. Every time I visit she is sitting in a chair in the dark in her room or sleeping on top of her bed fully dressed which is how she goes to bed. They do not change her hearing aid batteries so most of the time she cannot hear. We are very disappointed with the level of care received and will be moving her out.

Anonymous

Assisted Living

Family/friend

January 25, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Continues to Improve

Availability was the final criteria. They have had high turnover of staff but I think that is common in this field. We like the current staff. They are trying hard and there are some stars. They continue to improve.

David

Assisted Living

Family/friend

December 27, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0
Meals & Dining
5.0

Review for Independence Village of Carmel

The management team is easy to work with. The size of the apartment and services were better than other locations for the price. The renewal comes up in February so I am waiting to see the progress and amount of increase. Part of the criteria for a location was being close to the senior citizen center and this is within 2 miles.

Anonymous

Memory Care

Family/friend

December 6, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Maybe a space to thrive

For the cleanliness, sometimes they get overwhelmed and with the care services, sometimes conflict between nursing staff and life enhancement staff causes slow downs in service. Based on the experience we have had so far, we would recommend this community to other families and already have.

Anonymous

Assisted Living

Family/friend

December 5, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Visiting Family

Food is on point.

Independence Village of Carmel

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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