9199 Fircrest Ln, San Ramon, CA 94583
Anonymous
Child of resident/client
our families experience
Staff is friendly but has a very high turnover rate, food is ok, chairs in the dining room are uncomfortable-per my mom, and several times with water shut offs and elevator issues that make it very difficult for elderly people.
Read all reviewsIvy Park at San Ramon
"Ivy Park at San Ramon is a senior living community set on a beautiful piece of property easily accessible from Interstate 680. The location boasts lovely walking paths and gardens and is near many regional nature trails and parks. It’s only a short distance to many popular restaurants and the Stoneridge Shopping Center.
At Ivy Park our seniors are empowered to maximize their independence and personal growth. We partner with our residents to provide customized care and support. In doing so, we find new ways to bring joy, wellness, and ease to the lives of our residents and their families. No matter what age, no matter what season, our focus is on the whole person. Delicious food, great conversation with friends, and a warm environment is what you can expect while dining at our restaurant, Vine at Ivy. Our culinary team makes food that is simple, seasonal and delicious, made with whole ingredients and cooked just for you. Our menus change seasonally to make sure you have an abundance of variety and choices. Our goal at Ivy Park is to make every resident feel comfortable and inspired to live their best life, day in and day out. Ivy Living is...
Ivy Park at San Ramon
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Ivy Park at San Ramon
A Place for Mom has scored Ivy Park at San Ramon with 7.5 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Ivy Park at San Ramon has 42 reviews with an average "overall experience" of 3.8 out of 5.
Anonymous
Independent LivingFamily/friend
September 5, 2025
Staff is friendly but has a very high turnover rate, food is ok, chairs in the dining room are uncomfortable-per my mom, and several times with water shut offs and elevator issues that make it very difficult for elderly people.
Anonymous
Assisted LivingFamily/friend
August 25, 2025
It has changed ownership and does not seem to be keeping up the high quality of the past. am hopeful that things will improve.
Jennifer
Assisted LivingFamily/friend
May 7, 2025
My mother is a resident of Ivy Park due to her progressing dementia. While I appreciate the staff for taking on the difficult and important work of caring for individuals with memory issues, I have growing concerns about the level of communication and oversight. This facility appears to be “old school” in its operations, with little to no technological support that would allow family members to monitor care or stay informed about their loved one’s well-being. My mother frequently tells me that no one has checked on her or that she hasn’t eaten all day. With a phone call or two, I can often verify that she is wrong, but it’s unsettling that there’s no reliable system in place for family members to confirm day-to-day care without directly tracking someone down. Facilities that care for vulnerable populations, especially those with memory impairments, should have systems in place to provide transparency and peace of mind to families. Regular updates, meal and wellness tracking, or at the very least, consistent communication would go a long way. I hope the administration will consider modernizing their approach and implementing tools that improve both resident care and family engagement. In the meantime, I continue to advocate for my mom the best I can.
Anonymous
Assisted LivingFamily/friend
April 9, 2025
Still transitioning so can't clearly comment on all.. but w love the kindness of the staff and cleanliness of the complex
Anonymous
Independent LivingFamily/friend
March 7, 2025
We find it very disconcerting that 6 key members of the Administrative staff have left in one year's time. They have huge problems with handling any maintenance issues (a small dept. that has lost two key employees). The follow up from Administrative staff is horrible. If moving wasn't such a huge ordeal for my elderly Mother, we would be relocating.
Anonymous
Assisted LivingFamily/friend
January 16, 2025
I would not recommend. We picked them because of the location to our family.
Stacey H
Assisted LivingFamily/friend
December 12, 2024
There have been some issues... like an elevator that was out for 3-4 weeks and my mom was "trapped" in her wing on the 3rd floor which is only accessed by that one elevator. Also some confusion about what exactly we are paying for in "extra services", as it seems like they aren't doing what we are paying extra for. However my mom is very challenging to work with so it is partly my mom's fault, because they try to help her and she says no. But then maybe we shouldn't be charged? Some of the hallways aren't in tip top shape, needs new carpeting, but overall the place is kept very clean. Staff are as friendly as one would hope. Again, especially since my mom is difficult... they are patient and try their best to help her utilizing different tactics. But sometimes she asks a question to the front desk and is met with "you'll have to ask your family about that" (when it's a simple question say, about her phone... how to turn the ringer off or on....., I'd hope they would just answer her question!) The quality of care is questionable simply because it's not consistent. I also wish they could play a bigger role in helping my mom choose foods for her meals that are appropriate for a diabetic. They notice she is eating pancakes, for example but don't say anything to her... she desperately needs help In This category. The value is fine for the area. One of the lowest prices in this area. Paying for the "extra" services seems confusing and the cost of that doesn't always make sense.
Anonymous
Assisted LivingFamily/friend
November 14, 2024
They have a very high turnover of staff. Lots of things fall under the rug. My mom was on the med program and they incorrectly dosed her, gave her wrong meds, gave her meds wrong time of day, said they'd do daily check ins and didn't but charged us for it. Part of rent is for the apartment to get cleaned once a week and my moms been there for 4 months and her room has only been cleaned 3 times and all 3 of those times we had to specifically ask multiple times for since they didn't do it on the normal cleaning day. The staff is friendly but many things that you pay a lot of money for and are promised don't actually happen and when you try to point that out and ask why things are not happening, it takes weeks to get a real answer and nothing is really done about it. The only reason she's still there is because they're one of the only places around here that offer a very low income option and it's the only places we can afford. They had the only elevator out for 2 months and residents in walkers were leaving their walkers at the top of the stairs and hobbling down 3 flights of stairs because there was supposed to be a staff member taking residents down the staff elevator but they rarely answered the phone or responded and residents were extremely unsafely trying to get themselves up and down flights of stairs and having to walk around without their walkers.
Anonymous
Assisted LivingFamily/friend
November 8, 2024
As a result of pneumonia, my mom has become bedridden and is now in hospice care, so she has graduated to the maximum tier of the care fee schedule, while she no longer participates in group activities. She is on a puree diet, which the facility has accommodated. In addition, there was a rate increase (both rent and care) this month. In addition, there has been a lot of turnover in many critical positions, including the memory care director (turned over twice since my mom moved in). They seem to be suffering from the nationwide staffing shortage, and I see new faces frequently. From my observations, the caregivers are caring and kind, but they are stretched thin, and I worry about burnout.
Sara L
Assisted LivingFamily/friend
March 28, 2024
It's a nice community and I know my mom is safe and has her needs attended to. We were able to get her a two bedroom-two bath with a very small kitchen that worked for her needs.
Anonymous
Independent LivingResident/client
March 22, 2024
I feel at home here. Things are not perfect, but the other residents are friendly and supportive. The food has improved with the new chef. There is staff turnover, but problems are being addressed with the Residents Council working with the ED. I would recommend this place to others.
Jenkins
Assisted LivingFamily/friend
March 21, 2024
Ivy Park has wonderful activities for the elderly. Lots of great activities & exercise every day. The facilities are very clean & comfortable for my mom, she is very happy. The food could use a slight boost. The team members are very friendly.
Anonymous
Assisted LivingFamily/friend
March 12, 2024
I had high hopes for this facility and have been sorely disappointed. It boils down to inconsistent leadership. No one seems to stay, from the Executive Director on down to caregivers. As a result, if you have a question or express a need, you get passed around and around, or worse yet, no one responds. For example, monthly bills are not itemized and it’s difficult to reach anyone to explain them. Weeks go by and in the meantime they add late charges, but no communication. From maintenance to administration to operations, there is no consistency. Moving a loved one into a care facility is difficult enough without the added burden of fighting for communication and support. We are in the process of looking for another location for our family member. At this time, I cannot recommend this facility.
Anonymous
Assisted LivingFamily/friend
December 27, 2023
I have seen positive changes in my mom since she moved to Ivy Park. She had been living alone and her dementia was declining quickly. I think that the compassion from the caregivers and the engaging activities have had a very positive impact on my mom's quality of life. She has much more energy and has more moments of clarity than she used to have.
Anonymous
Memory CareFamily/friend
December 20, 2023
The Memory Care wing at Ivy Park San Ramon is a new facility, and as such is experiencing some teething troubles, most notably it is understaffed. If your loved one requires a low level of care, then it may be fine, however if they require more assistance with every day life, I cannot recommend it at this time. There were a number of things that were handled so poorly that we had to move to a new facility - we stayed within the Ivy Park family, moving to [removed] whose Memory Care wing is more established and better staffed
Anonymous
Assisted LivingFamily/friend
December 20, 2023
We were very disappointed in Ivy Park. We moved my 97-year old mother out after only three months. The main problem was Ivy Parks caregiver to resident ratio. There simply weren't enough caregivers on staff to provide an acceptable level of care for the number of residents who needed them. My mother frequently had to wait 30-45 minutes for help with essential tasks like going to the bathroom, getting transport to/from meals and assistance in preparing for bed at night. We tried to work with management to resolve issues. They were sympathetic and responsive in our meetings but there was no follow-through. Nothing changed. In addition, administration and operations were poorly managed and confusing. Information from doctors and physical therapists wasn't shared between shifts so care was inconsistent. Monthly bills weren't itemized so it was practically impossible for us to understand increased costs and very difficult to reach anyone who could explain them. Ultimately, we decided the best thing for my mother was to move her out.
Anonymous
Assisted LivingFamily/friend
September 21, 2023
The Ivy Park at San Ramon community is very clean, the staff are friendly and they serve great food. Friendly staff in the hallways And lots of residents in the grand parlor so it didn't seem lonely. They also have a nice central outdoor courtyard and the entryway is flat lots of other places are built on a hill
Sara
Assisted LivingFamily/friend
June 12, 2023
I would recommend it to others. It's a nice community, the building looks good and they maintain it well which creates a positive environment for the residents. It has been very positive. The staff is kind and helpful and the residents are nice. I was able to get a bigger apartment with 2 bedrooms and 2 bathrooms. In addition it was a nice community and the staff was nice.
Anonymous
Independent LivingResident/client
June 9, 2023
I'm currently a resident at Ivy Park at San Ramon. The staff is helpful and friendly. The dietary choices are limited, but options are available and can be worked out with the Chef. The quality of the food is satisfactory. The overall cleanliness of the facility and resident areas is good. Communication with the facility was troublesome initially, due to staff changes. Interactions with the staff have been positive. I would recommend this facility to family and friends.
anonymous
Assisted LivingFamily/friend
December 21, 2022
The director at Ivy Park, [name removed], was a brilliant communicator and her experience was evident.
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