4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

3.0

Care Services

3.0

Activities

4.0

Staff

3.0

Meals & Dining

3.0

Our family would recommend the legacy

It is hard to get to return text. Just make educating the family on what to expect..

3.0 out of 5 stars

Verified Review

Savannah Quarters

Based i on 2 months living here, I would give it no more than a 3. Management is very inconsistent and most of the time they are not very helpful. The facility is ok but has some built in problems that I would not want to deal with for very long. Two floods in the short time I have been here. Not really. Very unprofessional management and 2 floods since I moved in.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

I definitely recommend Legacy Assisted living.

They make it easy. I know he is being taken care of and I find comfort in that.

3.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

3.0

Care Services

3.0

Activities

3.0

Staff

2.0

Meals & Dining

3.0

Need more staff

It's been bumpier than expected. Their staffing issues and turnover are part of the problem. Staffing ratio isn't quite clear. We like that they don't nickel and dime you, and their payment structure isn't set on tiers of care, so we could decide if my parents could afford to stay long-term if their health allows. The facility is beautiful.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

4.0

our families experience, friendly and caring staff, would recommend, beautiful outdoor space to visit & enjoy the weathe

The meals and dining gets a 4/5 per our loved one. Any concerns we have are addressed quickly and I love the outdoor settings for the residence to get out and enjoy on the assisted living side. They also have family meals and game nights about once a month to include everyone.

2.0 out of 5 stars

Cleanliness

2.0

Friendliness

4.0

Value for Cost

3.0

Care Services

2.0

Staff

2.0

Meals & Dining

1.0

Medical mismanagement.

My mom was medically mismanaged twice while there. I was asked to give them a second chance after the first incident and did so because they admitted they dropped the ball. The second time, they blamed it on their pharmacy. They required community feedback that they said was like a deposit. They refused to refund it after I moved my mom. I wouldn’t have moved her had they not mismanaged her medications so my dad was out the additional community fee of $[removed] with her being there only 2 1/2 Other issues: They are frequently short staffed and their staff members are constantly playing on their phones. They also were losing my mother’s clothing constantly. They withheld hand soap for a couple of weeks when they removed all of the resident's hygiene items from their rooms in the name of “safety”. It was only after I brought it to their attention that handwashing with soap is essential to fight germs that she was allowed to have soap to wash her hands. That place was a huge disappointment

3.0 out of 5 stars

Cleanliness

3.0

Friendliness

3.0

Value for Cost

2.0

Care Services

3.0

Activities

2.0

Staff

3.0

Meals & Dining

3.0

The Legacy falls short.

The HVAC must be redesigned. An inspection of it would show its serious shortcomings. Activities are weak and unappealing. Food is plentiful but frequently poorly presented and often not flavourful. Frequent turnover of staff is an issue. The personal alert system depends on the wi-fi system which is unreliable. Litter isn't removed from the flower and plant beds. Heavy and hard to open doors by elderly residents on rollators. Also, dining room chairs all need sliders on their legs to assist elderly residents in moving them to sit and to get up from the table.

1.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

1.0

Care Services

5.0

Activities

5.0

Staff

1.0

Meals & Dining

4.0

Living conditions

It was my sister who was there. It was 90 to 100 degrees weather. She has no air conditioning. I couldn't hardly visit her because I couldn't stand the heat. The administration kept giving a different answer every day. She was only there 3 weeks before she died and part of time in the hospital. Then they kept billing me and I had to go to corporate after months, and come to find out they had her down as the fixed monthly payment for 3 years and we never signed up for it. They did finally remove it.

1.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

2.0

Value for Cost

2.0

Care Services

1.0

Activities

1.0

Staff

2.0

Meals & Dining

5.0

Poor experience

I can tell you it was not good she has not been there for some time now. They were stealing her food from her room. I put in a picture frame camera and they removed the SIM card so that I had no evidence. I would not recommend them. If the person just needs a place to live and money isn't any issue it may be fine. I don't feel the staff was overly helpful.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

He is in good hands.

My husband is 14 years older than me. I had no choice but to put him a facility because he could not longer take care of himself while I was at work and I have to work. I feel he is I. Better hands than I can provide. I love my husband and I know he is being taken care of. I thank God for that.

2.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

3.0

Care Services

1.0

Staff

3.0

Meals & Dining

3.0

Our Experience

My loved one was previously a resident at Legacy Savannah Quarters. The place was clean and the food was pretty good, but the care was not up to par. They kicked us out because my loved one became bedridden after suffering two falls there.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Staff

4.0

Meals & Dining

4.0

Facility is very clean and would recommend it to anybody

The cleanliness of the facility and the friendliness of the staff members/residents is what really stuck out abut Legacy Savannah Quarters and was the main reasons we chose them over other places we looked into. I highly recommend them to others.

5.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

5.0

Care Services

4.0

Activities

4.0

Staff

4.0

Meals & Dining

4.0

Overall pleased

I would tell others that Legacy Savannah Quarters is a facility that is best suited for people that don't require much assistance. It is in a great location! I would recommend the facility to others looking.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Living at the Legacy in Savannah Quarters

To say I love My father is an understatement and to have him live anywhere in which he was not loved, protected, and cared for would have broken my heart. Fortunately we found the Legacy @Savannah Quarters and for the last 2 1/2 years of his life the Legacy staff became a new adopted family to us all. Every day, day he would thank me for bringing him here! The administrators are dedicated to providing the best care and services for the residents and their families. The caregivers are always positive, professional, and detail-oriented. Food services rival those of great restaurants! The monthly social calendars offer so much for residents to do, from the Kentucky Derby, Super Bowl parties to gardening , yoga, and incredible concerts to shopping at the Tanger Outlet and dining at so many fabulous restaurants. Many of my best memories with my father were created here at Legacy!

2.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

1.0

Value for Cost

1.0

Care Services

2.0

Activities

5.0

Staff

2.0

Meals & Dining

2.0

Do not recommend

None of the directors in their positions take responsibility for their negligence. Evaluations are not completed. Treatment plans are not in place. They need to hire people that are qualified to clean and not just throw somebody in there and say clean a room because it doesn't work. They could be a little bit more creative with their food. The same meals were given over and over again. They also need more staff they only had one or two people in the facility that did the cleaning and the maintenance person was in charge of cleaning, and would often have to clean the rooms rather than do his maintenance responsibilities. Everything changed when they got rid of [name removed] and [name removed], all of the really dedicated staff left.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Staff

5.0

Meals & Dining

5.0

Nice place

I would recommend Legacy Savannah Quarters, but there are issues, as I guess there are with all facilities. No one cleans or takes care of my mom as I would hope they would. If the resident is incontinent, their laundry needs to be done more often and the aides need to check for wet diapers more often. The Care Coordinator and the nurse are now gone and we've only been there for about three months. It's a pretty place and most of the staff is nice, but there are some grumpy ones.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

our families experience

Legacy Savannah Quarters is great. They are understaffed and at times and overwhelmed but they make do. It's clean, food seems to be delicious. Activities are good. I am very pleased I have recommended them to several people. My mom wants to move to [community name removed] nursing home because after her money runs out, Medicaid will take over her payments. But until then we hope to keep her where she is.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Legacy is a great place to live. It's almost like being at home.

We are very happy with everything. Staff is really friendly and helpful answered any questions and took care of any problems quickly. Just got to remember whoever moves in there needs time for adjustment between the person living there and the staff to get used to everything but overall we love it.. I have even spoke to people who are looking to move in or have a family member move in and I told them it's a great place.

1.0 out of 5 stars

Cleanliness

3.0

Friendliness

3.0

Value for Cost

1.0

Care Services

3.0

Activities

3.0

Staff

2.0

Meals & Dining

1.0

Poorly managed, mediocre food, somebody robbed me

I left a basket of clothes for laundry, it was picked up, the basket was returned, all the clothes were stolen. I complained, made a list of what was in the basket and no compensation was ever received. Every meal served has as a staple a cheap carbohydrate, either pasta or potatoes, or bread in some form so the food is dramatically overpriced.

3.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

3.0

Value for Cost

3.0

Care Services

3.0

Activities

2.0

Staff

2.0

Meals & Dining

5.0

Is Your Loved One is fairly self sufficient? If not, this probably isn't the place for them.

It is a beautiful community, very good food/choices, & clean. Read the fine print to understand miscellaneous charges in advance. Also, know that the staff isn't always quick to respond. If your loved one goes into the hospital for any length of time, you will not receive any discounts. I am still due a refund and have been waiting for a couple of months. They also have the option to raise the monthly rates on you so be aware of that as well. Admin team was going through changes. The admin staff would say they would get back to you but if they did it was severely delayed. They have a new Exec Director so hopefully things improved. Care team is nice but not very motivated or quick to respond. There are choices for main meals and snacks. They do charge to bring meals to the rooms so be aware because those charges can add up quickly.