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Longlake Chateau

3035 Ross Rd, Nanaimo, BC V9T5S8

For pricing & availability:
(866) 374-4058
7.2
Review score
24 reviews
Add review
7.2
Review score
24 reviews
  • 5 star
    55%
  • 4 star
    33%
  • 3 star
    4%
  • 2 star
    0%
  • 1 star
    8%
See all reviews
9.2
Review score
10279 reviews
133 facilities
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Longlake Chateau
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Longlake Chateau
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street view of Longlake Chateau

Keith G

Child of resident/client

4.0 out of 5 stars

Amazing staff

Only had 1 real issue. We were told just one month notice was needed. The brochure says no notice required. Sales needs to adhere to that. All other staff members were amazing.

Read all reviews

Longlake Chateau

Longlake Chateau offers a relaxing home to active older adults pursuing living arrangements in Nanaimo, British Columbia. Founded by Atria Senior Living, a leading operator in retirement communities, Longlake Chateau provides seniors a new standard of living — with contemporary floor plans, essential amenities, and an environment filled with the camaraderie of kind neighbors, friends, and caring staff.

Our beautiful location invites novelty to every day. With whale watching at the scenic Vancouver Island, delicious treats at Nanaimo Bar Trail, and the endless shops in downtown Nanaimo, there’s never a dull moment. Visiting friends and family will have plenty of exciting options to share lasting memories here at Longlake Chateau.

With more than 200 locations across 26 states and seven Canadian provinces, Atria Senior Living is steadfast in our commitment to ensuring optimal living services with industry leading standards.

Community Amenities and Services

Each day offers an enlivened opportunity for residents to make the most of their time. From our relaxing library to our rambunctious game room, there’s something for everyone here. Our community features a list of amenities and common areas for residents to take advantage of, like our chapel, billiards room, fitness center, resident lounge with fireplace, outdoor spaces, and...

Senior living options offered

  • Independent Living

Longlake Chateau

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Longlake Chateau

7.2 out of 10
Review Score24 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.3
Friendliness
4.4
Care Services
4.1
Staff
4.0
Meals & Dining
4.0
Activities
4.0
Value for Cost
4.2

A Place for Mom has scored Longlake Chateau with 7.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Longlake Chateau has 24 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 24 reviews

Last Updated: 7/31/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Meg G

Independent Living

Family/friend

July 31, 2025

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
1.0
Activities
3.0
Meals & Dining
3.0

Disheartening

Review of Long Lake Château – A Disheartening and Hurtful Experience Our experience with Long Lake Château has been deeply upsetting and disappointing. My aunt, who is living with Alzheimer’s, was accepted into this independent living facility—a decision we hoped would bring her safety and support. Unfortunately, the opposite has been true. At the time of her admission, there were no long-term care homes available, and my aunt was placed on a waitlist for more appropriate medical support. Long Lake Château accepted her knowing her condition was precarious and that she required more assistance than a typical resident. We trusted they were up to the task. That trust was misplaced. While in their care, my aunt contracted lice. Instead of approaching the situation with compassion and understanding, the facility charged her an outrageous $[removed] in cleaning fees—a devastating cost for someone on a fixed pension income. They then repeatedly tried to withdraw these funds, causing over $[removed]

Keith G

Independent Living

Family/friend

April 21, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
5.0

Amazing staff

Only had 1 real issue. We were told just one month notice was needed. The brochure says no notice required. Sales needs to adhere to that. All other staff members were amazing.

Anonymous

Independent Living

Family/friend

January 25, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Overall would recommend

Our one complaint is smoking. There should be no smoking in the apartments. smoking should be restricted to a designated area outside.

Kathy

Independent Living

Family/friend

August 26, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

It has been good so far. Foods good Mom says and they are so friendly!

It is a great setting at Long Lake Chateau. A path goes part way to the lake . The mall is across the street with variety of stores. Best by, Save-on, dollar store, baby clothes store, JYSK.. and more. The food is plenty and no complaints. Bus driver is so friendly and helpful. You can’t go wrong living here at the Long Lake Chateau

Gordon R

Independent Living

Resident/client

April 28, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

This is my Home

I love the cozy atmosphere, and I feel safe and secure. I grew up in this area, and I’m close to my family who visit often. I’m amongst people my own age and I fit in. I eat breakfast lunch and dinner with my friends every day, what more could a man ask for? This is my home.

tammy h

Independent Living

Family/friend

February 1, 2022

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Avoid at all Costs

Long Lake Chateau - "Atria Senior Living: helping people live better together. We create caring, connected senior living communities where older people can live comfortably, eat well, explore their interests and enjoy the company of good neighbors." Further from the truth. Propaganda. If you see anything more than a 1-star rating, they are all for prior to this pandemic. They appear to be always short staff, the staff in the management office are extremely rude and not helpful (after [dates removed] - family member removed from this dump). Prior to this COVID nonsense this place was great. The staff including office staff appeared to truly care for the residents, it had a family atmosphere. Now they could care less about the health and welfare of the residents. Services have dramatically decreased.. I have spoken to other residents recently who are there, and they too are looking at leaving, once they find a suitable affordable alternative.

Andrea

Independent Living

Family/friend

December 15, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A Great Place to Be

This is a great place. My mom really enjoys the community, and I would recommend Longlake Chateau to anyone looking for a community for their loved one. The activities seem to have a good variety and opportunities for the residents to participate if they would like.

Sandra M and Shirley

Independent Living

Resident/client

February 25, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Activities
5.0
Meals & Dining
4.0

a close knit community your never alone.

We have great activities and we really like this community. We take off each other and this is a really close community. I would recommend this community to others. The staff is wonderful, nice, and friendly.

Barb Smith

Independent Living

Family/friend

August 8, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Great place!

A wonderful place! My uncle has been enjoying it immensely! He told me he wish he had moved in 10 years ago.

Rachel

Independent Living

November 14, 2018

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
3.5
Activities
3.5

Kindly, accommodating staff

Was here in a bachelor suite for a couple of weeks post hip surgery in May of 2018. I found staff very accommodating. I needed someone with me for a couple of days and a mattress was supplied for her for that time as well as furnishing the suite for me for my whole stay The food was great with lots of options, and a real event in the day. I liked that the main meal is served at noon. I found the two week stay very pleasant. Although there were many activities offered every day, I did not participate in much so have no real opinion. I liked that my dog could have stayed with me. Downside is that the short term stays are only if they have a suite available at the time and there is no nursing care .

Helen Petrovic

Independent Living

Resident/client

November 14, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.5
Care Services
5.0
Activities
5.0

No Regrets

3 months in and no regrets. Living in a seniors retirement home is an adjustment after living in your own home. It takes about 3 months to settle in. Longlake Chateau is an amazing place. The staff are all top drawer and the fellow residents are varying..some use walkers, wheelchairs or not and all are interesting. I chose to come here and if you are reading this you may be considering a seniors residence..why wait. A positive attitude is the most important thing you can bring. No car? No worries. There is bus runs 5 days a week to take you to all your appointments, your bank, shopping malls, excursions twice a week. I found I liked it better with each passing day. I feel fortunate to have been directed to Longlake Chateau. No need to look elsewhere.

Jane G

Independent Living

Family/friend

November 11, 2018

3.5 out of 5 stars
Cleanliness
4.0
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5

Nice but could improve.

They are quite nice there. The challenge is the constant yearly increase of monthly rent. Average $200. Should have a much more updated place with those increases. The food is nice. The cleaning and serving staff are wonderful. Slow to fix issues in apartments

Anonymous

Independent Living

Toured community

August 20, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Very thorough tour with all of our questions answered. Very fine meal provided, prepared and served well. Opportunity to walk about and talk to other residents.

Julz

Independent Living

Family/friend

June 9, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Like a Cruise Ship

Mom and Dad have been here their second year .They love it !!We think it's absolutely perfect for our family members Food excellent Staff lovely Simple accommendations Fexible Affordable Caring

Anonymous

Independent Living

Toured community

April 4, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Big, bright facility with friendly staff and residents. Rooms are reasonable size for the price. Lots of activities and common areas. Especially drawn to having patio or easy outdoor access for door.

Anonymous

Independent Living

Toured community

February 9, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

I toured the facility on Feb. 7th. The location is ideal - there is a mall with liquor store, grocery store etc. right down the street, plus a library and restaurant right across the street. I found Long Lake Chateau to be a welcoming happy place and the residence seemed happy. The building and apartments are a little older and are showing their age but were clean and well kept. The one bedroom apartment was very nice - bright and large. The private dining room is a great feature as are the views of the lake. My Dad is seriously considering moving to this facility.

Anonymous

Independent Living

Family/friend

February 21, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

A great place

I like this community and the staff that are very nice and caring. The community was very clean and I enjoyed the meals that were provided. They offere a lot of great activities. I would recommend others to see this great community for great care.

Jackie Rumney

Independent Living

Toured community

February 11, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

A place that is welcoming

My dad is in the process of moving in this weekend. Our tour showed how warm and welcoming the Long Lake Chateau is. You call tell how happy the residents are by going in during meal time. Everyone is lively and chatting. Such a great feeling. The place is clean and the staff appear to really care. I talked to a few of the long term residents and the all spoke highly of living there.

Anonymous

Independent Living

Family/friend

January 5, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Outstanding Community

This is an amazing community, and my father is doing very well since his move here. He has adjusted very well to this community, and I'am pleased with all they have done for us. The community looks great, they do a great job with the cleanliness of the place. The staff is wonderful. I'am very impressed with them. They have many activities offered for the residents. It has been a lovely experience, and I would recommend this community.

Anonymous

Independent Living

Toured community

October 7, 2016

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Very nice facility but I would prefer more of a gym. Great people

Longlake Chateau

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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