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Mayfair House Senior Living

901 Enterprise Way, Portsmouth, VA 23704

For pricing & availability:
(866) 374-4058
7.2
Review score
22 reviews
Add review
7.2
Review score
22 reviews
  • 5 star
    45%
  • 4 star
    41%
  • 3 star
    9%
  • 2 star
    0%
  • 1 star
    5%
See all reviews
8.0
Review score
69 reviews
6 facilities
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Mayfair House Senior Living
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Mayfair House Senior Living
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Anonymous

Child of resident/client

4.0 out of 5 stars

Our family experience. I would recommend with room for improvements.

I like the friendliness of everyone and they really make my loved one feel at home. They also made the transition there a breeze. They provided my loved one with all of their room furnishings. They are very attentive to my loved one but they could improve on the overall cleanliness of my loved ones body. I've shaved them twice and both times their skin was dirty like they hadn't had a shower or at least their face washed. I believe they'll do better due to my loved one assigned aide came in as I was washing and shaving them and she seemed embarrassed stating oh I washed them and look at all the dirt coming off them.

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Mayfair House Senior Living

Mayfair House Senior Living is a red-brick assisted living community with a homelike ambiance nestled in a residential area in Portsmouth, Virginia. Residents can rest easy thanks to on-site care and the community’s easy access to the nearby hospital.

At Mayfair House Senior Living, residents can receive round-the-clock ambulatory and non-ambulatory care and assistance. Between trained nursing staff and registered medication aides, the community offers an experienced team of professional caregivers. These caregivers are qualified to provide a variety of care services ranging from medication management to assistance with activities of daily living. Additionally, the community offers in-house visits from medical specialists. In addition to personal care services, the community provides hospice care, too.

Besides health care services, the community provides a safe living environment with homelike amenities and activities. Residents live in a semi-private or private bedroom with access to home-cooked meals. These meals are dietician-approved and are served three times a day. In addition to healthy meals, the community offers other nurturing amenities where socialization is encouraged.

Start experiencing comfortable care in the homelike environment of Mayfair House Senior Living.

State licensing information

To explore the licensing information and compliance histories of senior living communities in the state of Virginia, visit the

Senior living options offered

  • Assisted Living

Mayfair House Senior Living

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Mayfair House Senior Living

7.2 out of 10
Review Score22 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.5
Friendliness
4.8
Care Services
4.2
Staff
4.9
Meals & Dining
3.8
Activities
4.0
Value for Cost
4.5

A Place for Mom has scored Mayfair House Senior Living with 7.2 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Mayfair House Senior Living has 22 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 22 reviews

Last Updated: 6/16/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

June 16, 2025

1.0 out of 5 stars
Verified Review

Review for Mayfair House Senior Living

If your choices are to leave your loved one home alone or take them to Mayfair house, then Mayfair house is the lesser evil. The only positive thing was that they were affordable. They called me at least 4 times to come deal with her. They said they could accommodate her vegan diet. They only fed her salad. So, I had to provide monthly supplies of Amy's soup and Ensure so she could get enough nutrition. They gave her meat and she had diarrhea for 6 days. They sent her to Maryview hospital 3 times in March for psychiatric evaluation. The last time, they refused to take her back. After 4 days in the emergency room, the hospital arranged for her to come to my house. On [date removed] Maryview sent her to my home and set up hospice care. She passed on [date removed]. Mayfair House claimed she needed a psychiatric evaluation. The hospital said there would be no bed for her in the psychiatric unit. She had already been diagnosed with vascular dementia according to Mayfair House's patient records. Therefore, no evaluation was needed. Maryview said she was not the first difficult patient Mayfair House sent to them because they didn't want to deal with them.

Anonymous

Assisted Living

Family/friend

January 24, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Our family experience. I would recommend with room for improvements.

I like the friendliness of everyone and they really make my loved one feel at home. They also made the transition there a breeze. They provided my loved one with all of their room furnishings. They are very attentive to my loved one but they could improve on the overall cleanliness of my loved ones body. I've shaved them twice and both times their skin was dirty like they hadn't had a shower or at least their face washed. I believe they'll do better due to my loved one assigned aide came in as I was washing and shaving them and she seemed embarrassed stating oh I washed them and look at all the dirt coming off them.

Anonymous

Assisted Living

Family/friend

September 26, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
2.0
Care Services
3.0
Staff
5.0

a nice community with room for improvement

Can't really rate the meals and dining. He did lose weight while he was there, which really wasn't a bad thing. Again, can't rate the activities. So, our overall experience was not the best for US! [name removed] needed more attention than they could give. The staff was wonderful and most loved my brother, especially [name removed]. They just could not handle him. I still can't believe we paid almost [fee removed] for [date removed]. To be honest, I think my husband and I needed a break! He is now in a group home with only one other person. He was awarded the Medicaid Waiver. He is doing well. Only been there a week so still adjusting. Thank you for your support on our journey!

Susan B

Assisted Living

June 5, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

People make a difference

From the first moment I walked in I was filled with the feeling, “this is the place for mom”. I have never met a more giving and caring group of people. Every employee introduced themselves during mom’s stay. People came to me whenever I arrived to update me. I am especially grateful to Kim, who was the only one in the hundreds of doctors, nurses and caregivers through hospital and rehab stays, to notice my mother was dying. I was stunned when she suggested hospice but I trusted and relied on everyone there. Even the hospice nurses didn’t see what was happening. When she passed I was so grateful to this group of caring people. It was a lot of work for three weeks but they did it gladly and professionally. If you are anywhere in the Tidewater area please visit Mayfair House. It will be worth the effort.

Anonymous

Assisted Living

Family/friend

March 8, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
1.0

Improvements in the quality of food. Otherwise a good place.

Most of the staff is very friendly. The biggest negative is the food they serve. The facility is nice and kept clean. The activities director has various activities and guests coming in.

Anonymous

Assisted Living

Family/friend

November 8, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Mayfair House Senior Living review

My brother has been at Mayfair House for almost three months. For the most part, it has been good for him and us. We pay [fee removed] a month which is very reasonable in comparison to other places. We would recommend this community to other families based on our experience.

Anonymous

Assisted Living

Family/friend

May 9, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Highly Recommended

My dad was a resident at Mayfair House Senior Living and everything was great for him here. They were very friendly. Overall, I think that this is a great facility. They gave my dad excellent care while he was here. I would highly recommend this facility to others.

Beth

Assisted Living

Family/friend

May 9, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Parents past experience

**This review is from my loved ones experiences a few years ago*** I think that Mayfair House Senior Living is a great assisted living facility, especially for the money. I do think they could improve on the cleanliness. Maybe pick the trash up more often? Some rooms had a urine smell when you passed by them. For the meals, they could add more color to the dinner servings as well.

Anonymous

Assisted Living

Family/friend

May 5, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Staff
5.0
Meals & Dining
4.0

Peace of mind at a great price.

The 4 star ratings aren't because something is wrong it's more because 5 stars should be used when it can't get better. I can also only give ratings based on my fathers feelings about things for those categories. We cannot comment on the activities because our loved one did not participate in them. It's in a quiet neighborhood. The maintenance team is quick to make sure the room had what it need to make my dad safe and comfortable. We were able to get a single room for a good price and the food is good apparently. Those were the two most important things for my dad. I also like that the doctor come to the facility.

Anonymous

Assisted Living

Family/friend

May 1, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
2.0
Staff
5.0
Meals & Dining
4.0

Family run and family oriented

What we really like about the Mayfair House is the friendliness and attentiveness from their caring staff team. However the lack of activities and no dedicated activity director is an area they could improve. Based on the experience we have had so far, we would recommend the Mayfair House Senior Living community to other families.

Sean

Assisted Living

Family/friend

April 27, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Mayfair House - A Welcoming Home For Mom. Great Director & Friendly Staff.

[name removed], the director, was very friendly and genuine. She was also very frank and honest about resident requirements. She worked extensively with me on getting my mom a place there, until my mom's health deteriorated past the legal minimums for an Assisted Living Community. The staff was all nice and friendly as well. The facility was older but clean. The food was not all that great, but they tried. Overall, it was a very positive experience.

J M

Assisted Living

Toured community

January 18, 2022

4.0 out of 5 stars
Verified Review

My Tour Experience at Mayfair House Senior Living

Nice community, didn't feel like the right fit.

anonymous

Assisted Living

Toured community

August 13, 2021

4.0 out of 5 stars
Verified Review

Tour of Mayfair House

We toured Mayfair house and the facility seemed older and I think it needs some TLC. The location was too far for us and it seemed like they had tons of openings.

JW

Assisted Living

Family/friend

September 16, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0

I would recommend

Mayfair House is in a great location. From what I have seen it is a nice and clean facility. My only issue is they don't have a vehicle to take the residents to go for outings on such as Walmart or out to eat. They also have a courtyard and I think they should take them outside at least once or twice a day so that they can get some from air and a change of scenery. Overall, I would recommend this facility.

Anonymous

Assisted Living

Toured community

September 9, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

I am definitely considering this facility for my mother. I liked that there is security to enter the building so not just anyone can wander inside, or outside. The staff seems to know all of the residents and have personal relationships with them. I watched a staff member taking multiple residents to their rooms from the dining area. She was fully engaged and you could see her care for the residents. The rooms are spacious having both bed and recliner. My impression was that this facility was more like a home residence than a traditional nursing home at better rates. I wouldn't hesitate to refer someone to this facility.

Ben

Assisted Living

Family/friend

May 2, 2019

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
2.5
Activities
1.5

Great value

Mayfair House is an exceptional value. The manager and owners are wonderful. The staff is friendly and courteous. Concerns are addressed immediately. One concern is there are not a lot of amenities or many activities to get residents out if their rooms.

Linda Pond

Assisted Living

Family/friend

November 18, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

My mother and I are thrilled we chose Mayfair House

The administration and staff are congenial, supportive and truly care for my mother's needs. I was thrilled that they made her feel so welcomed, even as much to personally choose other residents with similar interests for dining. I find it clean and offer amenities such as washing clothes and free manicures :-)

Anonymous

Assisted Living

Toured community

November 11, 2017

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

[Removed] was very helpful and provided a lot of good information. I'm looking forward to taking my mom to see the facility.

Anonymous

Assisted Living

Family/friend

September 14, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Settling in well

My mother-in-law is settling in well here, the staff here are so friendly and helpful. My mother-in-law has started to take part in the different activities and special events they have here and her room is spacious. so she has room in her wheel chair. The staff makes sure she comes down to the dining room and joins the other residents during meal time. The grounds are very nice, with a nice courtyard so the residents can sit out side.

Anonymous

Assisted Living

Family/friend

April 3, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Friendly staff!

We have been very happy with Mayfair House. My mother is showing early signs of needing a higher level of care, and the staff have been helping her as much as they can. I would recommend this community because we have had a good experience with them.

Mayfair House Senior Living

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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