About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2026 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2026 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2026 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
Senior Living Awards
Add Review
(866) 388-7494
Talk to a local advisor for FREE
VERIFIED PARTNER

Mercy House New Braunfels

550 Rock St, New Braunfels, TX 78130

For pricing & availability:
(866) 374-4058
8.4
Review score
35 reviews
Add review
8.4
Review score
35 reviews
  • 5 star
    51%
  • 4 star
    26%
  • 3 star
    14%
  • 2 star
    6%
  • 1 star
    3%
See all reviews
8.6
Review score
88 reviews
4 facilities
SaveShare
Mercy House New Braunfels
SaveShare
Mercy House New Braunfels
13 photos
Mercy House New Braunfels in google map
street view of Mercy House New Braunfels

Anonymous

Sibling of resident/client

4.0 out of 5 stars

Review for Mercy House New Braunfels

The staff is great lots of activities the food is okay looking. I would and have recommended Mercury House to others who are needing to find care for their loved one.

Read all reviews

Mercy House New Braunfels

Mercy House is located in New Braunfels, Texas. WE ARE DOING IN PERSON TOURS. It has one community located in Cross Street and the other strategically positioned in Rock Street all within the beautiful small town of New Braunfels.

The community, that provides memory care to the residents of Texas, has a beautiful neighborhood with shops, stores and easy access to transport convenient for residents.

The Mercy House teams are shortlisted and carefully selected among the best to have highly trained and experienced staff members always on location to meet the needs of residents. Our team is very understanding and compassionate with the knowledge to offer memory care to residents in the late stages of Alzheimer's and dementia. Moreover, the community will not only offer you a loving and friendly environment but also assurance of total medical care.

The best part about Mercy House is our lifestyle amenities that give residents the chance to grow while at the same time enjoy their freedom and time to do more life-changing activities. The community boasts of amenities as:

Outside patios and garden peaceful enough for senior residents to appreciate nature
Onsite beautician
Common areas indoors where residents get to relax with friends; new and old alike
Ample parking space...

Senior living options offered

  • Assisted Living
  • Memory Care

Mercy House New Braunfels

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

  • Request pricing
    Contact a local advisor
  • Unlocked
    Get a quote from your local advisor

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Mercy House New Braunfels

8.4 out of 10
Review Score35 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.3
Friendliness
4.5
Care Services
4.6
Staff
4.5
Meals & Dining
4.4
Activities
4.1
Value for Cost
4.3

A Place for Mom has scored Mercy House New Braunfels with 8.4 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Mercy House New Braunfels has 35 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 35 reviews

Last Updated: 9/22/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

September 22, 2025

4.0 out of 5 stars
Verified Review

Review for Mercy House New Braunfels

The staff is great lots of activities the food is okay looking. I would and have recommended Mercury House to others who are needing to find care for their loved one.

Anonymous

Assisted Living

Family/friend

August 20, 2025

5.0 out of 5 stars
Verified Review

Great place to live.

It is a place you can feel confident your lived one is cared for. By all means go see for yourself. I definitely would recommend

Anonymous

Assisted Living

Family/friend

August 18, 2025

1.0 out of 5 stars
Verified Review

Beware

We pulled mom out after only two days. First, they messed up her medications, multiple times. Second, they left the bathroom locked because one of the residents was putting silverware in the toilet. One time when mom needed to use the bathroom there was no staff in the house, they were apparently across the way in the second house Not only did this cause her to not be able to use the restroom, I feel it was very dangerous having no staff in the house at any time. Third, we brought some food specifically for her to be able to have in between meals, at their suggestion. We brought bread, peanut butter and jelly. However, when she asked for a snack, they couldn't find the food. I did not feel safe having mom stay there. I debated reporting them to the State but ended up just focusing on mom I will say the one fantastic thing they did was set her up with a wonderful nurse practitioner for her wound care. Also, the food that they served was brought in from a local restaurant made into a large casserole dish, and they just spooned it onto the plates. My mom thought it was all horrible slop.

Jennifer B

Assisted Living

Family/friend

June 26, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Beautiful & compassionate

Mercy house is such a beautiful small assisted living & Memory Care that treats their residents with the compassion we’d all want for our loved ones. Staff is caring and loving. Smaller is sometimes better for those w/ Alzheimer’s, this place has it all. Watching the care givers was heart warming.

Anonymous

Assisted Living

Family/friend

June 6, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Nice Caring Community

All at 5. One caveat: memory care really is there focus. While living independently in an apartment my mother-in-law had begun to exhibit occasional episodes of very poor judgment that put her at risk. Her memory was still fairly intact despite being 90. Once we moved her to Mercy House we came to the realization that the other residents were much more demented than she was and it distressed her. Mercy House didn't do anything wrong. During the intake interview they asked the appropriate questions about her memory status but we failed to communicate her higher level of mental function between the two episodes that were a serious threat to her safety.

Summer Doull-Irelan

Memory Care

Family/friend

May 1, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful Place for Mom

Mercy House New Braunfels has been a true blessing for our family. The staff are incredibly compassionate, attentive, and treated my mother with the dignity and love she deserved. The environment is warm, clean, and thoughtfully designed, and the activities kept her engaged and happy. Our family Highly recommends MH to any family looking for quality memory care. Thank you to the director & staff at Mercy House for all your thoughtfulness & love towards Mrs.Patti

Anonymous

Assisted Living

Family/friend

November 13, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Activities
1.0
Staff
2.0
Meals & Dining
2.0

Unsafe for residents who cannot advocate for themselves

The only activity I was aware of was an employee picnic. The medicine was not given properly. The bathrooms were kept locked. The food was poor. There were no activities for residents. The administration was unable to help with our issues. We withdrew my mom after only a few days. The staff would often be in the other physical building so unable to help. Also the other residents were not alert enough to be companions.

Anonymous

Memory Care

Family/friend

August 26, 2024

2.0 out of 5 stars
Verified Review

Do not recommend

I would not recommend Mercy House of New Braunfels to anyone that has a loved one that needs extra help and is in the last stage of life. They are under staffed and if your loved one is unable to feed themselves or toilet themselves. This is not the place for them. Mom was unable to talk and tell us anything but her health rapidly declined once moved in. They have a nice staff and facilities it is just understaffed and poorly run.

Carolyn

Assisted Living

Family/friend

April 10, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
2.0
Staff
4.0
Meals & Dining
4.0

Review for Mercy House New Braunfels

The staff was outstanding, and I would highly recommend it to other people.

Kay M

Assisted Living

Family/friend

January 16, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Family feel

Their staff is exceptionally kind and seem to love the residents like family.

Carolyn Crill

Memory Care

Family/friend

March 29, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

I highly recommend Mercy House to other families. I like the staff and the management there. They have gone above and beyond to take care of my husband.

anonymous

Memory Care

Toured community

December 9, 2022

4.0 out of 5 stars
Verified Review

Tour experience

Mercy House seemed nice based off of our tour experience. The gentleman was very polite. I think we didn't choose it because they weren't equipped to handle my dad's advanced dementia care.

anonymous

Memory Care

Family/friend

April 4, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

Would Recommend It - No Problems - Very Nice Place

I would recommend it to others. I like that it's a small community, and they're very friendly. In general the facility is old but clean and adequate. The exercise outside area is nice as well. They just changed ownership from Sodalis to Mercy House, but as far as I know so far things have not changed yet.

Dean S

Memory Care

Family/friend

February 25, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommended

We chose Sodalis because it was recommended to us and we looked at it was exactly what we needed. The director has been here 9 years, she is top notch and very energetic. She is always accessible which has been great. If one of her staff calls in and they can't be there, she steps right in. The activities director is over the top and has a very bubbly personality and is great at what she does. We are very pleased with our experience and would definitely recommend them to others and already have.

CG

Memory Care

Family/friend

January 27, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

It's comfortable and feels like home here. All the other places we visited were like hospitals.

Overall, it's been really good. There are a few things I don't like, but that's just me. I know they're trying really hard, and it's difficult to care with people with dementia. I think one good thing that would help is if their care staff had a little bit more education and training. As far as the food, they've had some ups and downs and some changes in staff. But recently they've hired someone new, and the food is way better. My loved one is actually eating better, which is nice to see. One other another for improvement is the activities. They really don't do well with activities, although they do try.

anonymous

Memory Care

Toured community

December 9, 2021

3.0 out of 5 stars
Verified Review

Tour of Sodalis

I was not impressed with Sodalis New Braunfels at all. The main turn off for me was the lack of bathrooms that the facility had.

anonymous

Memory Care

Family/friend

October 8, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0

A Nice, Homey Place

The staff are very nice and caring. They're not always consistent in their policies though. I've not tired the food, but it certainly doesn't look appetizing. The facility always looks nice and clean, but in the individual residents' rooms, they don't always get into the corners to clean or under the beds. It's not perfect, but then nobody is. But I feel very good about the care they're providing. It's a whole lot better than what I could give my loved one at home.

Bobbie

Memory Care

Family/friend

February 26, 2021

5.0 out of 5 stars
Verified Review

The staff members at the community really do seem to care about the residents

We really enjoy how the community is smaller so it offers that more one on one time, and every time we call the staff always know where our loved one is and what she is doing. The place is also very clean.

Dura Sims

Memory Care

Industry reviewer

September 11, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Love and care found here

The staff here is just amazing and they care for their residents like they were their own family! The wonderful memory care community is in the most picturesque location in New Braunfels... just a hop, skip and a jump from both San Antonio and Austin. I highly recommend this community!

Anonymous

Memory Care

Family/friend

September 10, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

This place is the best!

My loved one has been doing great every since we moved her in. The other place kept her locked in her room and not able to move around much. Here she is free to move around and go outside. She is happy and healthy. I haven't seen her look this great in years. The staff really cares and loves the residents. true heros!

Mercy House New Braunfels

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Mercy House New Braunfels

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

Back to top