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53-594 Kamehameha Hwy, Hauula, HI 96717
Anonymous
Child of resident/client
Satisified
My loved one is happy here, and thriving at Oceanside Hawaii. The country atmosphere, lots of plants surrounding the community and being near mountains helps. This helps my loved one remember where she lived when she was younger.
Read all reviewsOceanside Hawaii
Oceanside Hawaii in Hauula, HI is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
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A Place for Mom has scored Oceanside Hawaii with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Oceanside Hawaii has 7 reviews with an average "overall experience" of 3.3 out of 5.
Anonymous
Independent LivingFamily/friend
January 19, 2021
My loved one is happy here, and thriving at Oceanside Hawaii. The country atmosphere, lots of plants surrounding the community and being near mountains helps. This helps my loved one remember where she lived when she was younger.
Anonymous
Memory CareFamily/friend
October 15, 2019
We have been very happy with Oceanside. There was a bit of confusion in the beginning with me having to resubmit some paperwork because of it being misplaced, but all in all my mother-in-law is thrilled to be back in Hawaii talking story with other like minded folks. She keeps busy with all the outings and activities they have. She is in a wheel chair, but gets around extremely well for her condition. It's a beautiful quiet location. They have a church service every Sunday which was important to her. She's made some friends and seems very happy there.
Sean McCurnin
Memory CareFamily/friend
October 8, 2019
They have language barriers where they don’t communicate with my father who is in the home and also they neglect him . Apparently asked for small amenities like salt at the table, hot coffee things of that nature and they do not fulfill his wishes. I think they can do better, these are not serious issues but it should be dealt with.
stephen watanabe
Memory CareFamily/friend
May 5, 2019
Positives: Lower cost compared to other assisted living options in area. There were a handful of friendly workers, especially the admin person and a couple of CNA's. There seemed to be adequate activities offered, although not sure how much they encouraged residents to participate. The following comments are from what we experienced in the year and a half Dad was here. We visited him once or twice a month and was in contact with the facility maybe a couple of more times a month. Negatives: Laundry. They did the wash by sections, so articles of clothing or bedding were mixed up or lost between residents. Dad complained about not getting washed articles returned and we just attributed his complaint as old age. But as time went on, we noticed things were missing and after notifying the facility of that issue, they acknowledged that things do get mixed up and do their best to return the articles to correct resident. We finally wrote Dad's name on all his laundered articles, but too little too late. We should have been told to do that before. Grooming. The facility offered personal grooming, but at the time we left the facility, his toenails were very, very long and were told they do not trim toenails. Activities. Cannot substantiate the next comment, but from Dad's complaints and personal observations during visits to the facility, I'm bringing it up. Dad is the type that if he is rebuffed from an activity, in this case, taking the activities bus, for whatever reason the first time, in this case, not having his ID, he is reluctant to try it again. We told him, he didn't need his ID just to take the bus and the activities coordinator agreed with that statement. Every time we visited him the year after that first incident, he complained about not going anywhere and we asked him if he took the bus and he says no, and every time we tell him we talked to the activities director that she said it's ok to take the bus, he says ok, he'll try. I mentioned to the facility to try and encourage him to take the bus every time we visit and they say sure. I'm not sure how much or if they did try to encourage him. Communication. They do not have an admin contact email. I dislike the phone call to the receptionist, because, it is advantageous to have documentation. After a few months making phone calls for any follow up or issues with Dad, I began email communication with a very nice, caring admin person. Even though it took a few messages for action to be taken at times, any issues were resolved. Still I felt bad sometimes emailing them for any issues or info that other people could handle. We were finally happy when we received an email stating that a personal care associate is being assigned to Dad. Well that plan fell through the cracks, as we didn't get any response from the personal care associate and had to continue communicating with the nice admin person. When asked what happened to Dad's personal care person, no response. The reason we moved dad out of the facility was the lack of communication that Dad had to go to the ER for shingles on his forehead. We had previously made an appointment with a hearing aid specialist scheduled a few days after Dad's visit to the ER and that was the time we found out Dad had to go to the ER. So not only did we have to cancel the appointment, and this facility is in a rural, secluded area of the island, we wasted everybody's time because we weren't notified of an important emergency. Dad was in constant discomfort, and we understand the facility cannot give Dad the 24/7 attention he needed and we did not like seeing Dad suffer. We found a small care home who was willing to take Dad with his virus immediately and give him 24/7 attention, plus one of the owners was a RN. We notified the admin person that we were moving Dad immediately on December [date removed]. We already paid January's invoice so we were in no hurry to move Dad's things. We had him out of the facility January [date removed] and told the admin that we would have Dad's place clean by January [date removed]. We received Dad's initial deposit back, but we thought Dad should be entitled to, at least a half month reimbursement of his January payment. At the time of getting Dad initially admitted, I don't remember receiving the contract. Apparently we needed to give them 30 days written notice for a moveout. We think the admin should have told us this, especially since I requested the Resident Handbook, which I thought would have moveout info in it, which it did not. It's May now and we still haven't heard one way or the other if Dad is entitled to a partial month payback. We've contacted their facility management numerous times and haven't heard anything. If they are going to hold Dad to the 30 Day written moveout policy, so be it, but we needed to get Dad to a 24/7 facility quickly. The complaint is just the courtesy of responding, good or bad. When I spoke to the Director on the phone, he said he needed to bubble this issue up to corporate, and sounded like he couldn't get me off the phone fast enough. I'm in retail management, so I know what good customer service is. I think waiting 5 months for an answer is extremely patient. I am putting this experience in the past and know that Dad is in a better home and I would not recommend this facility to anybody. Thank you.
Anonymous
Memory CareToured community
March 16, 2019
My husband and I made the tour at Dignity Oceanside Hawaii Senior Living. Our tour guide’s name was [name removed], and he was very cordial. We came around lunch time and he asked us if we would like to have lunch. This way he said, it would give you a chance to experience what our clients eat. He showed us around and explained everything in detail. He shared the potentials and their plans to upgrade the facility. Including the new foundation already poured and discussion for future lands development nearby the original facility. He took the time to answer all of our questions. We had a great experience and we got a chance to sing songs and give recital on some motivational things with the residents. We had a great time!!!
edyang
Memory CareDecember 9, 2016
In July an entirely new management team took this facility over, so it's night and day compared to the old owners. Oceanside Hawaii is located less than an hours drive from Honolulu. That could be a good or bad thing depending on your perspective. For those who want their aging parents in a quiet facility close to nature and far from the hustle and bustle, traffic and tourists of the city, this is a good choice. The new facilities have been renovated and they've gone out of their way to create a family atmosphere with friendly staff. Besides being friendly, they have qualified professionals onsite who are RNs (registered nurses) and LPNs (Licensed Practitioner Nurses) so your loved ones are in safe and competent hands. Best of all, because they are located away from the crazy real estate prices of the city, their costs are lower and they pass that on to their clients. Oceanside's prices are almost half that of those in the city. Definitely worth taking a tour to see if this is for your parents.
Anonymous
Memory CareToured community
October 29, 2016
I do not write reviews but I am a big fan of reading reviews. After going through the difficult process of making the decision to move my mother to an assisted living facility, I feel compelled to share my experience as I definitely have benefited from the efforts of other reviewers. All I can so is I am so glad I got to visit this facility a few months ago and made the decision to place my mother in this facility. I live in Northern CA and do a lot of business in HI. My mother has always wanted to be in HI. Those factors made the location choice of the facility an easy one to make. But finding an affordable facility in HI was not easy let alone finding a quality care facility with good caring staffs. I visited a few assisted living facilities before deciding on this one. If you are searching for assisted living facility or memory care, I highly recommend taking a tour of this facility. Unlike the negative reviews, my experience here was drastically different. I got to meet the staff and felt reassured knowing that my mother will be well taken care of. My mother has always prided herself on maintaining her independence so moving her to as assisted living facility was not an easy decision. But after getting to know this facility and meeting the staff, I felt more confident in my decision. It is important to know that my mother is able to maintain her independence but that help was nearby if she needed it. It is also nice knowing that she does not need to concern herself with daily chores and that the facility can accommodate her as her needs increase with age. Since moving in, my mother has spoken fondly of the staff. They have a wonderful team of people there running the facility. I highly recommend this facility if you are in search of one. Good luck!
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
