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Ortega Gardens Memory Care

5760 Timuquana Road, Jacksonville, FL 32210

For pricing & availability:
(866) 374-4058
8.5
Review score
29 reviews
Add review
8.5
Review score
29 reviews
  • 5 star
    73%
  • 4 star
    10%
  • 3 star
    14%
  • 2 star
    0%
  • 1 star
    3%
See all reviews
7.3
Review score
78 reviews
4 facilities
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Ortega Gardens Memory Care
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Ortega Gardens Memory Care outdoor common area
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street view of Ortega Gardens Memory Care

Lynn

Child of resident/client

5.0 out of 5 stars

. A wonderful place for Mom comes to mind!

I would give Ortega gardens a 5 in all the categories. The staff at Ortega gardens go above and beyond for the care of my mother. I'm not sure how I got so lucky finding such a wonderful place to take care of my mother who suffers from dementia. The staff, there are truly committed to making sure everybody is comfortable and happy. It gives me peace of mind, knowing my mother is in such a wonderful place. If I could give them a 10, I definitely would.

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Ortega Gardens Memory Care

Ortega Gardens Memory Care provides the highest quality of geriatric care in the Jacksonville, Florida area, including innovative memory care designed specifically for those affected by Alzheimer’s disease and other dementias. Every resident receives unique and personalized care and attention tailored to where they are and what they need most. At Ortega Gardens Memory Care, both residents and their families enjoy peace of mind, knowing that the staff is providing the best in life — with a smile.

Senior living options offered

  • Memory Care

Ortega Gardens Memory Care

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Ortega Gardens Memory Care

8.5 out of 10
Review Score29 reviewsWrite a review
Overall Experience
4.4
Cleanliness
4.5
Friendliness
4.6
Care Services
4.4
Staff
5.0
Meals & Dining
5.0
Activities
4.2
Value for Cost
4.3

A Place for Mom has scored Ortega Gardens Memory Care with 8.5 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Ortega Gardens Memory Care has 29 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-20 of 29 reviews

Last Updated: 10/4/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Lynn

Memory Care

Family/friend

October 4, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

. A wonderful place for Mom comes to mind!

I would give Ortega gardens a 5 in all the categories. The staff at Ortega gardens go above and beyond for the care of my mother. I'm not sure how I got so lucky finding such a wonderful place to take care of my mother who suffers from dementia. The staff, there are truly committed to making sure everybody is comfortable and happy. It gives me peace of mind, knowing my mother is in such a wonderful place. If I could give them a 10, I definitely would.

LM

Memory Care

Family/friend

November 16, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Ortega Gardens Memory Care

[name removed] who gave me the tour was amazing! Knowledgeable, kind, patient & understanding. Memory care is their primary focus. My mom has dementia. This was a perfect fit.

Anonymous

Memory Care

Family/friend

June 7, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A nice community

I really loved the place. Only minor glitches but they definitely filled a need I had. Ortega Gardens didn't seem like a care facility. It felt like a home and he was happy there. Based on the experience we have had so far, we would absolutely recommend this community to other families.

Holly

Memory Care

Family/friend

July 14, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Best Place Ever

This has been a great experience for my loved one and the family. It has taken load off my shoulders for caring for my loved one. The staff are caring and the communication is great. They are quick to respond to questions or concerns that I bring to their attention about my loved one. There is music, ice cream cart, exercise and more as some of the activities available for the residents to participate in.

Steve H

Memory Care

Family/friend

May 23, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

Highly recommend

I just want to say thank you to everyone at Ortega Gardens. Our family would absolutely recommend this facility for others looking for memory care for their loved ones.

Dawn

Memory Care

Family/friend

October 12, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Amazing Memory Care

They provide excellent service. The staff are extremely caring and very professional. There's nothing negative to say. We've had a fully positive experience. My mother has Alzheimer's, and she has done 100% better there. They specialize in memory care, which compared to the place she was at before that had both assisted living and memory care with no specialization, the non-specialized community just does not compare. If your loved one has Alzheimer's or advanced dementia, they belong in a memory care specialized facility. I can't stress that enough. And I would say Ortega Gardens is one of the best.

Anonymous

Memory Care

Family/friend

July 21, 2021

5.0 out of 5 stars
Verified Review
Friendliness
5.0

My First Choice to Check Out

I would tell others to check out the community for memory care needs. This would be my number 1 on my list to check out. [Name Removed] and the program was told to me was amazing. They are 100% dedicated memory care.

Rosemary

Memory Care

Family/friend

May 26, 2021

5.0 out of 5 stars
Verified Review

All Memory Care Community

Our loved one is content here, and that makes us happy. We are very happy with the community. The staff has been very nice to speak with. They are willing to assist our loved one with phone calls from family.

Anonymous

Memory Care

Family/friend

May 10, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Staff
5.0

Great Clean, Facility, Friendly Staff, Willing to Go Above and Beyond to Help People

It is a very nice community. The friendliness and the cleanliness of the community stand out to me. The communication between the staff and family is fine. They are allowing visitors by appointment to see your loved one.

Anonymous

Memory Care

Family/friend

May 7, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
3.5
Staff
5.0

It's a Good Place for Your Loved One

The community doesn't have any smells and you don't smell cleaning products or anything. My loved one needed some additional assistance and they weren't afraid to work with hospice or call them. I have no problem recommended the community to others. The same staff stays within the same part of the community, this allows the residents to get to know the staff members. The staff are very quick to handle any concerns and keep the families updated with any changes.

LaTrisha W

Memory Care

Family/friend

March 2, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0

Highly recommend for memory care

We chose Ortega Gardens because it specializes in memory care and from what I know, it is the best place for someone with memory care issues. From our video calls, the room sizes seem good. They have been very good with communication and keeping families informed since we cannot go inside. For memory care, it is a better alternative to a nursing home. I would recommend them.

Kathy D Ward-Cameron

Memory Care

Family/friend

February 3, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Best memory care in Jacksonville!!!

There are not enough words to express what a heaven-sent Ortega Gardens has been for my parents and me! Both of my parents have been residents there for the past year and are doing beautifully in their new home. I couldn't ask for a more lovely and loving place for them. Dad has Alzheimer's and Mom has moderate cognitive impairment, the result of several mini-strokes (TIAs). When Dad began to wander, home-care was no longer an option for him. I researched several memory care facilities in the Jacksonville area. Ortega Gardens was by far the best, an absolute answer to my prayers. Dad had no adjustment problems at all because his care team made him feel so special. Mom declined quickly when Dad left home, so she joined him soon after. They moved into a spacious 2 bedroom suite together and celebrated their 65th wedding anniversary right before COVID-19 forced the facility to lockdown. I'm grateful that they are safe and together surrounded by such loving, caring people.

SD

Memory Care

Family/friend

November 2, 2018

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

I would not recomnend this facility to anyone’s family member. They have frequent staff changes and the cleanliness of the facility is unacceptable. They have very few activities offered on weekends. Items of patients are frequently missing as well. Contract agreements are also not honored. You must visit frequently at random times if you have a family member at this facility.

Anonymous

Memory Care

Toured community

September 7, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Care for a loved one

We toured this new community for care. This was expensive, but we did like the staff. and they offered a good and clean environment for the residents. The menu has a good variety and the activities would have been helpful for the residents who would be able to participate. We would suggest a tour for the care of a loved one

Anonymous

Memory Care

Family/friend

July 14, 2017

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Best Decision we Could Have Made!

My family and I have been over the moon since we decided to make a change for my mother. She had been at a regular assisted living and even though they have a memory care area, we have only heard great things about this all memory care community. Even though some people don't see it right away, mom has early dementia and she knows. She was staying in her apartment all day to avoid people at her old assisted living. She was assessed by Arbor Terraces head nurse, Heidi who really took her time getting to know mom. She has moved into Bridges, which is for early dementia. Now that she has moved in and has met her new friends, she feels so much better about participating in all the activities. I know she is participating because they have this great app that is free and they send check ins and photos when mom is in activities. It is a great relief to know she is really involved and loving her new home. I also want to say that the place is so clean! It smells wonderful. That was a big turn off ant other places we checked out! Also mom raves about the food. I have been there during meals and the residents all seem to enjoy the food. I recommend this place highly.

Anonymous

Memory Care

Family/friend

July 12, 2017

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
2.0

I would not recommend this community

They have not done what they said they would once my loved one moved in. We have not had the best communication. The majority of the nurses are super. I have not seen any activities. The food I have seen looked good. The community is beautiful. They advised us they were a memory care only community, however there are some residents that seem to be more assisted living.

Anonymous

Memory Care

Family/friend

October 4, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

I'm in love with this place.!

This community and the staff is awesome. m They offer enough nurses for every resident. They really take the time to get to know the residents. They do not let the patients stay in there rooms all day. They try to get them out of the room to get involved with the community. The staff goes in to depth to find out what my loved one used to do and then they offer that activity. What I really liked was that they have there own garden where they grow there own food. They also offer gardening. This is the best community.

Michele Hoyle

Memory Care

Family/friend

October 9, 2015

3.0 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0

Better Then Most

Found that they made a lot of empty promises when I was researching the home that are not being up held now that I placed my Dad there. Staff is very friendly, but I have found they socialize with one another too much leaving residents to fend for themselves. Over all this was one of the better places I found.

Anonymous

Memory Care

Toured community

July 27, 2015

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

It was beautiful, and we really liked it.

This is one of the places I toured when I was looking. It was beautiful, and we really liked it. We ended up making our final decision based on location. Everyone was helpful and friendly, but we chose somewhere that was closer and easier to get to.

Anonymous

Memory Care

Family/friend

May 29, 2015

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Expensive but great

It's expensive but it's great. The staff is friendly. The facility is very clean. It has been a pretty good experience. I rate the Arbor Terrace Ortega 4 stars across the board. It's a nice place so far.

Ortega Gardens Memory Care

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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