5.0 out of 5 stars

Verified Review

Overall a nice community.

My mom loves the food. The Staff is very helpful and friendly. It's always clean. My mother doesn't attend many activities but they offer a wide variety of services and activities. I enjoy the food myself.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

3.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

The best facility I viewed, visited and was happy with to allow my parents to live in and to choose.

Overall experience is/was a great experience. They took time, answered my questions and seemed genuinely wanting to help. Cleanliness is excellent. From, front door, offices, dining and other rooms. And apartment in great shape and very very clean. We could move our stuff in right away and not have clean things first Everyone from receptionist to cleaning staff to waiters (and all residents) are extremely helpful, cooperative and very friendly. The quality of care seems to be above satisfaction. Two concerns. (1). No one ever checks/inquires about cares that we're to be done. Has your cleaning people been taking care on the day assigned? (2). I was told they would do linens but not towels or personal items. That's fine . Then someone told resident we can only do towels if they do your personal stuff too. Residents should be contacted at least once a month to make sure things are going ok or if they have any questions, concerns etc. Also we were asked when someone should check on them. But I really don't think anyone has checked on them , asked how they are etc. since they moved in. Dining room very cheerful, staff very helpful, friendly and meals are very good and prepared well. Menu is good and specials are well chosen I think and also tasty. Hours dining room is open I feel are great. Accommodates all ideal times for anyone. Waitors/waitresses are very pleasant and helpful. I feel really good about most of their activities. Seems something there for most everyone. I know they give a schedule for every week, days and times, but I also feel that the family and residents should discuss what may- be they want to get involved with to the staff and maybe give that resident a reminder that that certain activity is coming up. I know that's probably a lot to ask of so many residents but wish something could be implemented. I also know families of residents could help out in that area also. Of course I feel these prices are high but comparable to other facilities. But, too, I think things that were said would be done have not been completely fulfilled. Especially, the add on of certain fees for minor duties. Such as meds being given out and helping with bathing. This is supposed to be "assisted living" in the first place. (My average rating is #5. It's an excellent facility and am happy we chose Ovations for our parents. Would recommend it to anyone who would need such a facility.

3.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

2.0

Staff

3.0

Meals & Dining

2.0

Great Atmosphere

The facility is very new and quite nice. What I like most is the transportation. There is no additional charge for transportation wherever needed. But the staff response time could use some improvement.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

5.0

Staff

4.0

Meals & Dining

5.0

Ovation Heartwood Preserve review

I've had a difficult time getting information on her care points. However, based on the experience we have had so far, we would recommend Ovation Heartwood Preserve to other families who are looking for a place for their loved ones