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Parklane West Healthcare Center

2 Towers Park Lane, San Antonio, TX 78209

For more information about senior living options:
(866) 374-4058
4 reviews
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Parklane West Healthcare Center
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Parklane West Healthcare Center community exterior
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Anonymous

Family/friend

4.0 out of 5 stars

This place was good. It's pretty and the nursing staff was good.

This place was good. It's pretty and the nursing staff was good. He was here for a while. My only concern was that they released him before I thought he was ready, and he had a stroke the very next day.

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Parklane West Healthcare Center

Parklane West Healthcare Center in San Antonio, TX is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Nursing Homes


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Reviews

for Parklane West Healthcare Center

Overall Experience
2.5
Cleanliness
2.5
Friendliness
2.5
Care Services
1.7
Activities
1.7
Value for Cost
2.5

A Place for Mom has scored Parklane West Healthcare Center with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Parklane West Healthcare Center has 4 reviews with an average "overall experience" of 2.5 out of 5.

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1-4 of 4 reviews

Last Updated: 12/11/15

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Not happy

Assisted Living

December 11, 2015

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Poor

This is the most depressing place. Staff does not check up on you. Air conditioning unit made loud noises all night. Therapist wanted one thing doctor wanted another. Staff could not tell me what pills I was going to be given. I would not feed food to the homeless. No one gave you information. Once I requested to leave I had every manager in my room asking why I was leaving. Do not go to this site.

Anonymous

Assisted Living

Family/friend

July 10, 2015

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

This place was good. It's pretty and the nursing staff was good.

This place was good. It's pretty and the nursing staff was good. He was here for a while. My only concern was that they released him before I thought he was ready, and he had a stroke the very next day.

HH

Assisted Living

Family/friend

October 14, 2014

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Extremely Disappointing!

I placed my mother in Parklane West on the second floor in July 2014. On October 10th, 2014 we moved her to a new facility. I made calls to Parklane West to discuss the lack of care my mother was receiving, they left my mom in soiled diapers for hours and hours at a time. One of those times, September 27, 2014 I was visiting my mom and asked her CNA, when was the last time my mom was changed, The CNA said, I have been too busy so she hasn't been changed since I woke her up at 6:30am this morning. It was now 1:30pm...seven hours sitting in her wheel chair in soaking wet diapers and her pants were saturated in urine, her bottom looked like it had been sunburned! On another occasion, I asked another CNA on at least four separate visits to not put my mom in regular diapers, I wanted her only in pull ups since they fit better, her response to me was, the blue diapers hold more urine! I said, she has to be changed!! On Monday, October 6th I was visiting mom and asked another CNA how many residents they are responsible for changing, dressing etc...She said anywhere from 12 - 15 residents. I told her that I was told when I interviewed the facility that they changed residents every two hours. The CNA looked at me and said, there is absolutely no way that could ever happen with this many residents. They have problems with upper management and staff. I will add there were two LVN's I did like very much and the Sales person I spoke with who took my calls seriously when I told her about my mother's care and she sent emails to alert the Director of Nursing and the Executive Director, neither of them ever reached out to me regarding those emails. Today, while moving her out there was once again another problem and the only person available to speak with was the head of HR. She was very sympathetic and told me she had never heard about any of my issues until yesterday when I called to tell them I was moving my mother because of the lack of care. When you are paying this amount of money each month you would certainly think they could afford to hire more help and a higher quality of staff who has compassion for the residents. I feel so horrible for the residents who don't have an advocate that are stuck there and can't speak for themselves! It's inhumane to leave residents in soiled diapers for hours upon hours which leads to skin breakdown and UTI's, not to mention their dignity!

Anonymous

Assisted Living

Toured community

July 1, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Nice community, its just to...

Nice community, its just to far from my home. I like that they have multiple levels of care in one facility.

Parklane West Healthcare Center

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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