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Paul's Run

9896 Bustleton Avenue, Philadelphia, PA 19115

For pricing & availability:
(866) 374-4058
8.9
Review score
37 reviews
Add review
8.9
Review score
37 reviews
  • 5 star
    56%
  • 4 star
    19%
  • 3 star
    8%
  • 2 star
    3%
  • 1 star
    14%
See all reviews
8.7
Review score
72 reviews
4 facilities
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Paul's Run
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Paul's Run
16 photos5 floor plans
Paul's Run in google map

Robb R

Child of resident/client

5.0 out of 5 stars

Mom is thriving here

I can't say enough positive things about Paul’s Run. My mom is in independent living and has absolutely thrived at Paul's Run. Since being there Mom is more physically active, has made lots of friends, and she volunteers with the garden club and library. I honestly don't remember my mom ever being as happy as I've seen her this past year. On a personal level it is comforting to know that the staff (and the friends she has made) are watching out for her. The prospect and process of moving mom into a retirement community was very scary for both Mom and me, and I I am so thankful for Paul's Run and the assistance I received from A Place for Mom in finding it.

Read all reviews

Paul's Run

At Paul's Run, we offer a variety of community features. Residents can enjoy regular off-site adventures and excursions. Cats and dogs are allowed in private quarters. Our property is conveniently located near accessible public transportation. We offer free wi-fi and high speed internet. We love to accommodate visiting guests, meals included. Dining includes restaurant-style dining, private dining rooms available for residents who wish to celebrate special occasions or entertain visitors, and room service. We offer meal services such as vegetarian food and low/no sodium options. Happy hour has a positive impact on the community; residents enjoy lively camaraderie. The exercise program includes stretching classes and Tai Chi classes - a wonderful and effective exercise for maintaining health of body and mind, at low physical impact. Outdoor common areas are designed with accessibility, flow, and movement for residents in mind. Our community grounds include an outside patio garden accessible to all residents, an enclosed-courtyard to enhance recreation hours, and indoor and outdoor walking paths for the pleasure and convenience of our residents. Indoor common areas are quiet and a nice place to enjoy the company of fellow residents or just relax. The building design comes together with a spectacular...

Senior living options offered

  • Assisted Living
  • Independent Living

Paul's Run

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Paul's Run

8.9 out of 10
Review Score37 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.3
Friendliness
4.2
Care Services
3.9
Staff
4.5
Meals & Dining
4.5
Activities
3.9
Value for Cost
4.0

A Place for Mom has scored Paul's Run with 8.9 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Paul's Run has 37 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 37 reviews

Last Updated: 5/14/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Robb R

Independent Living

Family/friend

May 14, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Mom is thriving here

I can't say enough positive things about Paul’s Run. My mom is in independent living and has absolutely thrived at Paul's Run. Since being there Mom is more physically active, has made lots of friends, and she volunteers with the garden club and library. I honestly don't remember my mom ever being as happy as I've seen her this past year. On a personal level it is comforting to know that the staff (and the friends she has made) are watching out for her. The prospect and process of moving mom into a retirement community was very scary for both Mom and me, and I I am so thankful for Paul's Run and the assistance I received from A Place for Mom in finding it.

Anonymous

Assisted Living

Family/friend

July 18, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Nice community I feel comfortable with my mom there

Very minimal problem. She likes food and some activities and we would recommend the Paul's Run community to other families who may need a place for their loved ones.

Kerry

Assisted Living

Family/friend

June 3, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Review for Paul's Run

Very nice and clean place. Staff seems to be very accommodating and for the most part everyone living there seems to be happy content and very friendly. My mother has been there for about six weeks and she is adjusting well.

Anonymous

Independent Living

Resident/client

May 13, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

Paul's Run

Very clean facility with very responsive maintenance staff. The office staff will go out of its way to assist you in any way.

Anonymous

Assisted Living

Family/friend

April 10, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

My loved one is currently a resident at Paul's Run and most everything has been great about the experience. I would recommend this facility to others. Suggestion: The internet/cable accessibility needs to be upgraded to voice controlled remotes. What's available are old boxes / remotes and they are much harder for the elderly to use. And they are not integrated with other content providers, unless you use two remotes. It's much too confusing.

Laura W

Independent Living

Family/friend

February 13, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Daughter of residents

Facility is great. Clean and beautiful. Staff is friendly and knows everyone's name. Good activities and good care. Varying levels of care available.

Anonymous

Assisted Living

Family/friend

August 29, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Paul's Run review

My loved one likes the programs within the Paul's Run community as well as meeting new people. She also likes the convenience of the bistro and the location off the community to friends and families.

Jeanette B

Assisted Living

Toured community

February 24, 2023

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Value for Cost
1.0
Staff
1.0

things went sour fast there due to lack of good communication.

We started out with a good impression but it quickly went sour. Our elderly loved one was in rehab and we decided to transition her over to either long term care or assisted living. One person there told us she qualified for assisted living. She gave us a tour, showed us the studio apt, we were even permitted to take measurements. They gave us all indications that it was a go, even setting up a time to sign papers and give them a check. Then all of a sudden it all changed and they discharged her from rehab saying she no longer qualified for that apartment based on the level of care needed. They basically left us high and dry and we had to take her back home to be cared for. Very bad communication among their employers and telling the family the correct information. They tell you one thing and then it all changes. I felt like something was definitely fishy about the whole situation.

Pattie L

Independent Living

Family/friend

January 31, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My Mom is so happy she got into the independent living at Paul’s Run Northeast Pa

My mom loves her apartment, and immediately met many many friends. This is the best-kept secret. The staff is beyond helpful in every way. My mom loves everything about her stay. She loves the shows they have several evenings per week. She loves playing mah-jongg. Several afternoons. You will feel at home from the time you walk into the front door.!!!!!!

anonymous

Assisted Living

Family/friend

August 24, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our families experience

This was a very is a very nice facility that I found for my brother he is very happy there the food is excellent the people have treated him very nicely and it's always clean neat he loves the gym and her and I have the doctors right right on on board there and a gift shop with everything that that you could need so it's it's pretty much encompasses everything that all of your needs in in one spot

anonymous

Assisted Living

Toured community

October 21, 2021

5.0 out of 5 stars
Verified Review

Our tour experience

Our family had an in person tour and the experience was really good it would of been a really nice facility, but after they assessed our loved one they determined due to her memory decline they would not be able to care for her needs since it is only an assisted living and independent living community.

Bill B

Assisted Living

Family/friend

February 22, 2021

5.0 out of 5 stars
Verified Review

Is a Quality Run Place

We choose this community based on activities and capacity; we've not been able to see all of this in action due to the pandemic. They have a high rating on safety. The staff is very attentive, and innate phone calls to the families when needed..

Carol

Assisted Living

Family/friend

December 17, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Best spot with for loved ones in the area

Our loved one is not the biggest fan of the food they serve, however it our loved one does seem to enjoy the activities they have to offer. The rooms at Paul's Run are nice, they would be a five out of five.

Pat

Independent Living

Resident/client

September 25, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Great Community

They have been careful and consistent with the COVID situation. They have different exercise classes, movies, trips, arts and crafts, physical therapy, and community service for activities. There is transportation on site to take you to various locations. They have movers available, so you don't have to hire your own movers.

Anonymous

Independent Living

Toured community

June 24, 2019

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Definitely one that we will have my dad visit. The community was more active and the residents were very friendly.

Harry Parrish

Independent Living

Family/friend

March 16, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Paul's Run Exceptional Care

Our family was facing a crisis in 2016 as my Father had just had a stroke and my Mother could not keep up their house alone. I am an only child and live in California so I was moving round the clock when I got on the ground to solve their medical needs and housing. Finding Paul's Run was a godsend. From the first tour to place my Mother in independent living to eventually moving my Father into skilled nursing, the staff kept me calm and explained each detail. The admissions team in independent living as well as long-term skilled nursing even gave me their personal cell phones to answer any concerns or fears after- hours. The staff is exceptional from executives to nursing. The facility is spotless, safe and welcoming. I am constantly called with any changes in my Father's condition with quarterly phone conferences to update his health plan. Mom passed in October after moving to skilled nursing - the hospice team and full staff was outstanding and the love they showed my Mom in her last days while keeping my Father's emotional needs in mind was exceptional. Paul's Run team allows me able to sleep in California at night knowing Dad is surround by care and concern in Philadelphia. Is it expensive? YES Did we have to sell off all their property YES. We will be facing new steps when the cash and investments are gone but we have already started talking about the Medicaid application process with staff. Please consider Paul's Run for your family.

Grace Levy

Independent Living

November 6, 2018

0.5 out of 5 stars
Cleanliness
3.0
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Has gone downhill!

My mom fell & chose to go to Paul’s Run because she’d been there in the past to recover from hip surgery. The place has gone so downhill in 5 years, as far as the nursing staff goes. They left my poor mom sitting for hours crying in pain in a wheelchair & refused to help her into bed. She had just had surgery & needed to rest. There is no respect for the patients there. They only helped her back into bed because I came. The dining room waitress is super nasty and made her cry more than once. Also, thru wheel her in there and then forget about her. It’s been such an awful experience. The therapy is still good and they are kind but other than that it’s been awful. They put her in a diaper, which she didn’t need & she developed an awful rash in her private area from lack of proper cleaning!!! I am so upset with this place. Please do not let anyone you love go there for rehab.

Daniel Fleming

Independent Living

Family/friend

June 12, 2018

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Doloris Redner

Your director of care [name removed] is rude to my family and my self when we visit family members at Pauls Run.

Anonymous

Independent Living

Family/friend

September 13, 2017

3.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
2.5
Activities
4.0

An unexpected disappointment

Paul's Run was the rehab place of choice for my aunt when she fell 9 months ago. We were quite content with the services, attention and organization. From there, we moved my aunt into Paul's Run as a resident in assisted living. This is when I saw a different picture. Appointments that were supposedly set-up were not carried out. From her hearing aides to doctors' appointments to hair appointments - these were simply not done. Now, my aunt is back in the rehab section after a fall and the attention to appointments and such is not commendable at all. Outside of the physical therapy, it seems that no one is tending to her other needs. There is always an excuse for a missed this or that - and I realize that sometimes it could be that she is not motivated herself - but these are important personal things that need to be addressed; they are ignored instead. I will continue to advocate for my aunt, but when the staff does not attend to those needs that we have discussed and pre-arranged, the frustration level of the resident and family leads to a discomfort instead of the feeling of comfort that such a place as Paul's Run should provide.

Anonymous

Independent Living

Family/friend

September 12, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Dad's doing pretty good

Dad seems to be doing pretty good at Paul's Run. I use to work there and I loved the community. I live in Texas now so I don't see him often. He says he loves the food they serve there. He has made some friends there and likes to go and eat meals with them. He said he is very happy living there at the community. It is a nice and clean environment. The staff takes good care of him. They are very friendly and helpful. They make sure he takes his medicine on time. They have activities and has participated in some of them. I would recommend Paul's Run to friends and family.

Paul's Run

Neighborhoods

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Map of the neighborhood around Paul's Run

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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