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Royal Columbian

5615 W Umatilla Ave, Kennewick, WA 99336

For pricing & availability:
(866) 374-4058
5.8
Review score
19 reviews
Add review
5.8
Review score
19 reviews
  • 5 star
    47%
  • 4 star
    5%
  • 3 star
    16%
  • 2 star
    16%
  • 1 star
    16%
See all reviews
4.5
Review score
149 reviews
10 facilities
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Royal Columbian
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Royal Columbian
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Michelle R

Child of resident/client

5.0 out of 5 stars

Changes can happen

Lots of changes over the last year. It’s nice to see everyone smiling and happy. New staff along with the staff that has been there since I moved my parents in. I love the gal that does the activities! She has people in the activity room and the residence love Bingo! ?? I lost my dad [date removed] last year and wrote a bad review which was very appropriate at that time. But the staff that has come through all the changes have been both supportive and very helpful. A year ago I would have turned people away from this place. Today I would not. One of the things I have loved from the beginning are the residence! I love so many people here! When I visit my mom I visit everyone! I’ve come to love the staff as well. Today we enjoyed a wonderful 4th of July celebration with bounce house for the kids visiting, and a taco truck. Snow cones and great company with everyone out and about.

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Royal Columbian

Royal Columbian Retirement Inn is a warm, home-like community located in Kennewick, WA. Our community is surrounded by beautiful landscaping, mature trees, and some apartments offer views of the lovely Columbia River! We are located in a well established residential area, with close proximity to the Columbia Center Mall, doctor's offices, and many entertainment venues.
Royal Columbian offers Independent and Assisted Living options, as well as several sizes of apartments. Our staff is second to none — you can be assured that we will work hard to make your stay with us a wonderful experience! We offer scheduled social activities on our bus — and are often out on jaunts to shopping venues, museums, wineries, picnics of casinos! Our residents are asked to participate in choosing tasty menus, and we encourage visits from families.
We offer 16 hour a day nursing services, and care givers are available 24 hours a day for Assisted Living residents. Weekly housekeeping, linen service, a beauty/barber shop and prompt maintenance personnel are also a benefit of life at Royal Columbian!
Please come and enjoy a free lunch before your tour — you'll be sure to see why Royal Columbian is so special!

Senior living options offered

  • Assisted Living

Royal Columbian

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Royal Columbian

5.8 out of 10
Review Score19 reviewsWrite a review
Overall Experience
3.4
Cleanliness
3.5
Friendliness
3.7
Care Services
3.6
Staff
4.2
Meals & Dining
3.2
Activities
3.5
Value for Cost
3.4

A Place for Mom has scored Royal Columbian with 5.8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Royal Columbian has 19 reviews with an average "overall experience" of 3.4 out of 5.

Filters

1-19 of 19 reviews

Last Updated: 2/28/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Kevin Reed

Assisted Living

Family/friend

February 28, 2025

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

DON"T PUT YOUR LOVED ONE HERE!

Since mym mother moved in, MULTIPLE MED ERRORS, inedible food, care not being done, filthy, RUDE ED< AED AND CEO who told me to move my mother out - and that I the son/POA wasn't a customer! POOR business practces!

Michelle R

Assisted Living

Family/friend

July 5, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Changes can happen

Lots of changes over the last year. It’s nice to see everyone smiling and happy. New staff along with the staff that has been there since I moved my parents in. I love the gal that does the activities! She has people in the activity room and the residence love Bingo! ?? I lost my dad [date removed] last year and wrote a bad review which was very appropriate at that time. But the staff that has come through all the changes have been both supportive and very helpful. A year ago I would have turned people away from this place. Today I would not. One of the things I have loved from the beginning are the residence! I love so many people here! When I visit my mom I visit everyone! I’ve come to love the staff as well. Today we enjoyed a wonderful 4th of July celebration with bounce house for the kids visiting, and a taco truck. Snow cones and great company with everyone out and about.

Anonymous

Assisted Living

Family/friend

June 5, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
2.0

Caring staff. Safe for loved ones if family lives nearby.

Best practices: We like the accessibility to management. The caregivers seem to genuinely care for the residents. The activity coordinators run almost everything else and do it well. Disappointments: Huge, constant staff turnovers. No communication monthly letter between the Executive Director and the residents. Residents are uninformed of changes in staffing, projects, menu and dining changes, and more. RN position not staffed 7 days a week. This is very concerning. Esthetically, the place looks rundown. Very dirty-looking flooring and carpet that was supposed to be replaced in July has now been moved back to "August or September." The tour promised a lot. Sadly, very little of it was delivered.

Dawna G

Assisted Living

Family/friend

April 4, 2024

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
2.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
2.0
Meals & Dining
4.0

Frustrating experience

A person dealing dealing with dementia should never be told that they don’t have to give them their medicine because they came back late from an outing w/ family. We never had a meeting because it was cancelled by them to discuss things and if that was how it was to be done, it should be discussed w/ family not being rude to the senior. Also, lack of compassion towards seniors when they tell them they can’t have their animal anymore. The other concern is how long it takes to get help when help call is triggered. There are definite concerns.

AMANDA M. HOBBS

Assisted Living

Family/friend

September 7, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

WOW ?? AMAZING CAREGIVER

WOW [name removed] focus on client care is unwavering. he exudes all the qualities of an ideal caregiver including patience, resourcefulness, punctuality, and reliability. especially if they are having a difficult day/Night. [name removed] is a great trainer for other caregivers who shadow him as he is attentive to details and explains things in a way that’s easy for others to understand.

Janice

Assisted Living

Family/friend

September 3, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Caretakers you guys are the engine that makes all things go

My family and I arrive at the building to take my father back home and WOW WOW???? Graveyard crew do an amazing job cleaning the restrooms and areas where residents gather . On top of that, very amazing with my father's needs when he came back home. I was able to go home and sleep without worrying about my dad, and it's been a long time since my dad has been well taken care of by the staff, which relieves my stress a lot. THANK YOU

Michelle R

Assisted Living

Family/friend

August 27, 2023

5.0 out of 5 stars
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
1.0

To the ones who cared

[name removed], [name removed], and the rest of the staff, You have all been caring, compassionate and wonderful. I want to recognize all of you. [name removed] you were the missing link. You came in and the team became stronger! Your staff has a new light. Thank you for being there and for the understanding. I have no doubt you all will be a five star in everything. I love you all.

Anonymous

Assisted Living

Family/friend

August 8, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
2.0

Caring staff. Safe for loved ones if family lives nearby.

Best practices: We like the accessibility to management. The caregivers seem to genuinely care for the residents. The activity coordinators run almost everything else and do it well. Disappointments: Huge, constant staff turnovers. No communication monthly letter between the Executive Director and the residents. Residents are uninformed of changes in staffing, projects, menu and dining changes, and more. RN position not staffed 7 days a week. This is very concerning. Esthetically, the place looks rundown. Very dirty-looking flooring and carpet that was supposed to be replaced in July has now been moved back to "August or September." The tour promised a lot. Sadly, very little of it was delivered.

keep up the great work ;)

Assisted Living

Family/friend

February 5, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

VERY HAPPY WITH EVEYONE:)

I would recommend Royal Columbian to anybody. The people are very kind and the facilities are kept up well. I've never seen any people just sitting around not being attended to. They're always in and out with my loved one. They're never sitting there by themselves for hours without anybody checking in on them. I personally like their services. The staff is wonderful and hardworking. They're there to help and they try to make the living situations for the residents very enjoyable and almost like living in their own homes. They play games, Bingo, Bus rides. There's a group that provides music for the residents, they have birthday parties, there are social events , bible studies, and people from various religions coming in. They have food options very happy with staff good job ;)

karen L

Assisted Living

Family/friend

January 27, 2023

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Glad dad has a second home to go to :)

I like this community for the outstanding care that is given here. The community is clean and my dad likes the nice staff who are attentive. he is enjoying the activities and seems to be pleased with the meals that are offered. We would recommend other families to this nice place for the care of a family member. My dad loves [name removed]. He Exhibits friendliness, genuineness, caring, compassion, and sensitivity. Shares heart by taking steps to be the bright spot in someone’s day. Keep up the good work :)

Guiniviere

Assisted Living

Family/friend

December 12, 2022

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
1.0

Moved our family member in on a Thursday and out the following Monday

Scheduled room was given to someone else. The room received was so filthy we delayed move in day so it could be cleaned, it was not cleaned, stained carpets, old spills down the walls that looked like vomit and blinds that could not be closed on the ground floor, a 3 story building with broken elevators, no nurse on staff, when told our resident had not received her meds (chemo pills) for two days. There were other med concerns over dispensing practices. Breakfast is served at 8:30, trays for room bound residents arrived at 10:45, cold, on a soggy paper plates. Our resident did not receive dinner two evenings in a row, and when we reported the issue the 1st time an aid stated our resident declined dinner which is not true. This aide also stated she was there until 10pm…again not true. There was no one manning any of the desks on any of the floors. A med tech dispensing meds was the only one on duty. We are contacting authorities for the sake of all residents.

Margarine K

Assisted Living

Toured community

November 11, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Satisfy

Very nice building and friendly staff ??

Mary

Assisted Living

Family/friend

November 2, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Satisfied

Fantastic! The caregiver showed up on time on a regular basis and performed superbly. We continue to be satisfied with the service.

Anonymous H

Assisted Living

Family/friend

October 21, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

5??

“We are very pleased with the new caregiver ( [name removed]) It made a big impact because he was trustworthy, accountable, and sensitive to the needs of my mom He was always on time. He was so responsive, and so good with the needs of my mom. [name removed] & caregivers were always excellent. It was more than I could have ever dreamt of. :) we need more [name removed]??

anonymous

Assisted Living

Toured community

October 8, 2021

3.5 out of 5 stars
Verified Review

Tour of Royal Columbian

Royal Columbian was our second choice. The staff here were as friendly as could be, but the residents did not look as happy as some other places we visited. The facility itself needed some updates/TLC.

Anonymous

Independent Living

Toured community

October 9, 2018

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0

When we arrived for our tour the staff had no record of it and were not prepared to give us a tour. Well outside the grounds and building look brand new the inside looked a bit more careworn. Since we did not get it to her or even walk around the facility I cannot comment on it. But I will say I am not impressed with no follow up from them. I’m not sure why the same procedure for signing up for other tours worked and did not work for this facility.

Anonymous

Independent Living

Family/friend

September 19, 2018

2.5 out of 5 stars
Cleanliness
2.5
Friendliness
2.5
Value for Cost
2.5
Care Services
2.5
Activities
2.5

Not enough staff

My Mother was there for 19-months. I think the staff have good intentions, but they can't seem to get their employees to stay. We had to deal with staff shortages, not trained and unhappy with their jobs. The food was ok, but there was not a lot of fresh food or fruit available. Unforn

Anonymous

Independent Living

Toured community

April 20, 2018

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0

the facility had an uncomfortable smell not overwhelming but there. We had lunch which was good and the staff were nice, but too much time was spent on his history and not focused on our needs.

Daughter

Independent Living

Family/friend

October 16, 2013

2.5 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
2.5
Value for Cost
2.5
Care Services
2.5
Activities
2.5

Going through a rough transition

My mother was there for six years, it was a very good palce, but it kind of was going through some transitions that were really bumpy, she was too unhappy there and the cost was getting to us so we moved her in with us.

Royal Columbian

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Map of the neighborhood around Royal Columbian

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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