Sunrise of Cascade

[name removed] is absolutely AMAZING!!! Most of the care team are incredibly sweet, too. (We have our favorites) We like ce the event coordinator but unfortunately she is leaving. . It is 100% better than [name removed] But it also makes me sad that the activities director is leaving...

We have been happy with Sunrise. It's not perfect, but better than average. Yes, I would recommend this community to other families based on the experience we have had so far.

Sunrise of Cascade is absolutely the best in all of the Grand Rapids, Michigan area. Team longevity is amazing with some staff being there for over 10 years. You can tell staff here truly care about the residents. Everyone is so helpful front the care managers to the office staff.

My wife passed away almost 2 years ago, so changes might have been made in that period. When my wife was there, it seemed to me that there was a need for more on floor aids or staff. The aids that were there did their job, but they were very clearly overworked. It appeared that they were at their limit trying to keep up with all of the people in need. They had a laundry schedule but hardly ever kept with that. My wife constantly ran out of clean clothes and she had a lot of clothes there. I suggested to the management that they should hire a person that did nothing but the laundry and help with the serving of meals. (They had 2 washers and dryers on hand, but 1 one of them was broken for the whole 4 months that my wife was there.) When I suggested to the management about that hiring, I was told that the people on duty could handle the laundry. They appeared to not be open to suggestions.

Our loved one passed a month after moving in but the care was excellent. What we like the most about Sunrise of Cascade is the very caring helpful staff, especially under challenging conditions. They also handled bringing hospice in when that was needed. Of course this is based on experience from 2 years ago but we would indeed recommend this community to other families

The tour we had with Sunrise of Cascade was great! It was too far away from family and very expensive though. They would have been able to care for my loved ones needs, but it was the distance and cost that determined that a no ($[removed]/ month over any other facility cost).

I would not recommend Sunrise of Cascade if you care about your loved one. My mother was living there when one of the aids hurt her wrist so bad she couldn't use her arm. She had waited for an hour and a half for help and when I went looking for the girl that was supposed to be helping she was busy chatting with another aid. I asked if she was going to help and she started toward her room. The next morning my mom couldn't use her arm and it was bruised and swollen. I went to talk with the director and she actually defended the girl. I also found my mom sleeping with her window wide open in the middle of winter. She was forgotten over and over for meals. As soon as possible my moved out of there.

This was a good community; however, there were COVID lockdowns here. Our loved one didn't feel it would be the right fit for them.

My father was only there for a short time (a 2-week respite stay), but the staff seemed very caring and treated him with respect.

This facility is good. They do a good job with the challenges that they have in this unit. Communication with the family is great. I would recommend that they get someone on staff full time for laundry, they seem to always be behind on laundry. Overall, it's a good place. I would recommend them to friends and family.

Besides the friendliness of the staff, Sunrise of Cascade has a very homey atmosphere to it, our loved one feels right at home. Based on our overall experience so far we would absolutely recommend this community to other families.

My 90 year old father stayed here for about [dates removed], after breaking his ankle. He needs support for most of his ADLs and has mild dementia. The staff was friendly and took good care of him. He couldn't figure out how to use his phone, so I'd call the front desk and they would call me on his phone and hand it to him. The food seemed quite decent. The exec director of nursing was amazing. There were some family issues & inappropriate attempts to remove him & she was on top of it, making sure he was kept safe. The facility is very homelike and nice. There were occasionally issues with length of time it took to respond to a call button, but it was during Covid lockdown and I know staffing was tough then.

They have excellent leadership at Sunrise, the executive director is just outstanding and she sets the tone for all of the staff there. Everyone we have encountered on every staffing level have been very professional, caring and personable. Anytime we have had a concern which is not often it is always immediately addressed. They really cared for our mother like she was apart of their family, and based on our experience we would recommend this community to others.

The staff does the best they can while being short staffed. The Director is amazing. The staff in the Alzheimer's unit has a few staff that are extraordinary.

This community was okay but it was overpriced. The tour was good jus not what we needed for my loved one.

This community was my other top choice. It was very homey and a type of environment my loved one would have liked. The staff were also super friendly.

A very nice community. An onsite dog and cat for residents to visit is wonderful. It is clean, the menus awesome and feels very much like a home.

When I could no longer care for my mother at home, my sister and I began searching various dementia care facilities in Grand Rapids. After two weeks of visiting several facilities we were disillusioned and sad. They were all too sterile and hospital like. Then we walked into Sunrise. It was welcoming and homey and we felt comfortable with mom staying here. Please research several places but make certain one of them is sunrise.

To start off, I try to stay away from writing reviews but when a senior care facility seems more focused on bottom line figures than their senior patients….It warrants an honest review. NOTE: I would read all recent customer reviews to make your own opinions on whether to use their services or not. But I have to echo other people’s displeasure of the care being given to loved ones at Sunrise of Cascade AND point out many issues we found out during and after using them. Just because its a new facility and they allow dogs,..only goes so far. The fact that you hear from people like us stating major concerns,…should concern you. [Name removed] is incompetent, very dishonest and is more concerned about money than your loved one. We overheard a conversation in passing where she secured a $20,000 a month care package and began cheering and bragging to other internal office staff. She and staff will tell you “everything is going well” but in reality, they weren’t. They tried to hide items going on in the facility. We pulled my father out of their facility for 5 reasons. 1. Cuts on his arms: My father ended up with what appeared to be 5 finger nail cuts in his forearm. We were never told anything or told of any concerns but bruising and cuts appeared. The fact that this happened to a point where five finger nails pierce someone’s skin is beyond excessive. 2. Sexual Predator: While taking our father out on a daily excursion,s taff told us that there were internal reports of a sexual predator on site (outside). Over the last few years he has been found masturbating to staff and those who reside there. In spite of this, no external communication about this has been given to families. 3. Communication: There was an incident where one of their staff members purposefully removed my fathers walker (although he couldn’t walk without it). Due to this my father fell face forward. What is more troublesome is we had to find this out from a 3rd service provider because it appears the facility wanted to keep this "hush hush.” This was borderline “Elder Abuse.” 4. Basic Care: Our father was admitted to the hospital. Sunrise didn't call us immediately when they noticed a change in his condition. It took almost 24 hours before we personally got a call from Sunrise when they knew there was an acute issue. He wasn't eating or peeing and Sunrise didn't even check his temperature, when in fact he had a 103 temperature and was shaking for that day. This is not the earmark of expert care while paying $5,000-7,500 a month. 5. Violation of Tenant Lease: After giving our 30 day notice of departure we were contacted a few times regarding our departure date. At that time we stated that we would be willing to vacate the room prior the 30 days if the new prospective tenants needed to move sooner…BUT only if we were going to be prorated, and refunded our money when they moved in. If we are going to be paying for a room, there was no sense in rushing to move anything. We didn't hear from the office or a sooner move in date from new prospective tenant. When we came to pick up my fathers items on the last day he was legally leased till, [name removed] and Sunrise decided to violate my fathers own tenancy rights and removed ALL items from his room. Sunrise didn't place them in a locked location, but instead placed in the facility's common areas where anyone (residents, visiting patrons, staff, etc) could take or rummage through his items. Not once were we called to discuss this nor would we have given Sunrise permission to do so. We trusted Sunrise to protect all his belongings. As a facility Sunrise had an obligation to protect those items. Because of Sunrise’s actions, items were stolen and/or lost. What happened during my father's stay was unacceptable and I hope for all current and future residents people really investigate and review other peoples experiences so that they don’t experience what we did…BUT most importantly put a loved one through it.

To start off, I try to stay away from writing reviews but when a senior care facility seems more focused on bottom line figures than their senior patients….It warrants an honest review. NOTE: I would read all recent customer reviews to make your own opinions on whether to use their services or not. But I have to echo other people’s displeasure of the care being given to loved ones at Sunrise of Cascade AND point out many issues we found out during and after using them. Just because its a new facility and they allow dogs,..only goes so far. The fact that you hear from people like us stating major concerns,…should concern you. Sunrises Director, [name removed] is incompetent, very dishonest and is more concerned about money than your loved one. We overheard a conversation in passing where she secured a $20,000 a month care package and began cheering and bragging to other internal office staff. She and staff will tell you “everything is going well” but in reality, they weren’t. They tried to hide items going on in the facility. We pulled my father out of their facility for 5 reasons. 1. Cuts on his arms: My father ended up with what appeared to be 5 finger nail cuts in his forearm. We were never told anything or told of any concerns but bruising and cuts appeared. The fact that this happened to a point where five finger nails pierce someone’s skin is beyond excessive. 2. Sexual Predator: While taking our father out on a daily excursion, staff told us that there were internal reports of a sexual predator on site (outside). Over the last few years he has been found masturbating to staff and those who reside there. In spite of this, no external communication about this has been given to families. 3. Communication: There was an incident where one of their staff members purposefully removed my fathers walker (although he couldn’t walk without it). Due to this my father fell face forward. What is more troublesome is we had to find this out from a 3rd service provider because it appears the facility wanted to keep this "hush hush.” This was borderline “Elder Abuse.” 4. Basic Care: Our father was admitted to the hospital. Sunrise didn't call us immediately when they noticed a change in his condition. It took almost 24 hours before we personally got a call from Sunrise when they knew there was an acute issue. He wasn't eating or peeing and Sunrise didn't even check his temperature, when in fact he had a 103 temperature and was shaking for that day. This is not the earmark of expert care while paying $5,000-7,500 a month. 5. Violation of Tenant Lease: After giving our 30 day notice of departure we were contacted a few times regarding our departure date. At that time we stated that we would be willing to vacate the room prior the 30 days if the new prospective tenants needed to move sooner…BUT only if we were going to be prorated, and refunded our money when they moved in. If we are going to be paying for a room, there was no sense in rushing to move anything. We didn't hear from the office or a sooner move in date from new prospective tenant. When we came to pick up my fathers items on the last day he was legally leased till, [name removed] and Sunrise decided to violate my fathers own tenancy rights and removed ALL items from his room. Sunrise didn't place them in a locked location, but instead placed in the facility's common areas where anyone (residents, visiting patrons, staff, etc) could take or rummage through his items. Not once were we called to discuss this nor would we have given Sunrise permission to do so. We trusted Sunrise to protect all his belongings. As a facility Sunrise had an obligation to protect those items. Because of Sunrise’s actions, items were stolen and/or lost. What happened during my father's stay was unacceptable and I hope for all current and future residents people really investigate and review other peoples experiences so that they don’t experience what we did…BUT most importantly put a loved one through it.