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Symphony Square

35 Old Lancaster Rd., Bala Cynwyd, PA 19004

For pricing & availability:
(866) 374-4058
7.2
Review score
46 reviews
Add review
7.2
Review score
46 reviews
  • 5 star
    57%
  • 4 star
    28%
  • 3 star
    7%
  • 2 star
    4%
  • 1 star
    4%
See all reviews
8.8
Review score
1003 reviews
24 facilities
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Symphony Square
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Symphony Square outdoor common area
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street view of Symphony Square

Roslyn C. Souser

Child of resident/client

5.0 out of 5 stars

Wonderful staff

Thanks to the wonderful symphony Square staff starting with Susan smoothing out a bumpy road, followed by [name removed] with her kindness and her attention to detail, and [name removed] in the back office handling numbers and logistics flawlessly. [name removed] and other aids have been very helpful and accessible. We thank all for making this terrifying experience as pleasant and hopeful as possible.

Read all reviews

Symphony Square

For suburban senior living in the Philadelphia area, discover the safety and convenience of Symphony Square. This assisted living and memory care community in Bala Cynwyd is an ideal choice for a loved one who wants customizable personal care. Whether they need help with a few daily tasks or require more specialized services, residents can find their fit. Conveniently located just off City Avenue, the community is near Fairmount Park, hospitals, restaurants, and shopping.

Symphony Square offers a variety of amenities and services designed for comfort. Residents can choose from multiple dining venues, where chefs prepare selections from a rotating menu. The courtyard invites them to stroll outdoors for a breath of fresh air, while the library is a quiet space indoors. Additionally, the community organizes activities like yoga and painting classes to engage residents.

Other amenities and services at Symphony Square include:

  • Salon and spa
  • Bistro
  • Wi-Fi in common areas
  • On-site parking
  • Customizable care plans
  • Housekeeping, laundry, and linen services

Assisted living residents at Symphony Square can choose from studio, one-bedroom, and two-bedroom apartments with several floor plan options. The apartments feature kitchenettes, private bathrooms, 24-hour emergency alert systems, and access to cable TV and internet.

 

In memory care, residents with Alzheimer's and...

Senior living options offered

  • Assisted Living
  • Memory Care

Symphony Square

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Symphony Square

7.2 out of 10
Review Score46 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.4
Friendliness
4.5
Care Services
4.4
Staff
4.4
Meals & Dining
4.1
Activities
4.1
Value for Cost
4.3

A Place for Mom has scored Symphony Square with 7.2 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Symphony Square has 46 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 46 reviews

Last Updated: 5/12/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

May 12, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

Kind staff

Staff are very kind and care is good. Food is fair. Needs some cosmetic refreshing. Overall very satisfied.

J M

Assisted Living

Family/friend

March 13, 2025

2.0 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Value for Cost
2.0
Care Services
1.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Expensive (Still not the most expensive) and for what?

My mom is a current resident and while they were quick to get her in and sort of help with the move, they really haven't done much since. The nurses do their best, but they appear to be short staffed and have not been paying very close attention to my mom much at all. There have been several administrators who have left since she started, and the communication there is not just bad, it's non-existent. I honestly am not sure what we're paying for beyond rent. A lot of the time the residents have 1-2 people running an activity, but half of the time they're just sitting there. My mom has been wandering more, and the "doctor" met with her but didn't say anything to me. She often goes weeks without showering and brushing her teeth (aka ADLs) and I know that no one is making sure that she eats. They drop off meals, but they're not checking to see if she's eaten. Kind of ridiculous if you ask me, but I have limited options.

Roslyn C. Souser

Assisted Living

Family/friend

June 20, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
2.0

Wonderful staff

Thanks to the wonderful symphony Square staff starting with Susan smoothing out a bumpy road, followed by [name removed] with her kindness and her attention to detail, and [name removed] in the back office handling numbers and logistics flawlessly. [name removed] and other aids have been very helpful and accessible. We thank all for making this terrifying experience as pleasant and hopeful as possible.

Anonymous

Assisted Living

Family/friend

April 7, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Recommended

There are lots of experienced people with varied personalities. Everyone's families needs will be different. I believe that the staff will do their best to meet those needs. The food seems tasty. My mom has no complaints and eats very well. I would recommend this facility to Seniors who require Assisted Living in a homey atmosphere.

DJ

Assisted Living

Family/friend

January 23, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Our Experience at Symphony Square

It has been an enjoyable experience for my loved one. She is much younger than the other residents, so some things she's not as interested in. But she joined a Scrabble group and plays Scrabble every day. And she has made friends. The staff has been good. I like that it's a smaller place, with only about 50 beds. So the staff knows all of the residents, and it's a more personal facility.

Anonymous

Memory Care

Family/friend

May 25, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
2.5
Staff
4.0

Fulfills Basic Needs, But Not The Optimal Experience for Family or Residents As I Would Have Expected for the Cost

The time here was during the pandemic with restrictions. The community has memory care. There are a lot of times when I visit the residents are asleep around a common area. The caregiver is sitting with the residents. This is a concern for me. I'm not getting a sense of activities for the residents. My concern with the pandemic is I'm not understanding with mask wearing and restrictions, especially children visiting with the residents vaccinated. They are requiring for children under 14 window visits or outside by schedule only. It would be nice to see the family inside the community for our loved one.

Anthony R

Memory Care

Family/friend

May 18, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Great facility, highly recommend

We chose Symphony Square because they were one of the highest rated facilities for dementia residents and they keep them safe and busy. The room sizes are perfect for her, she has a 1 bedroom apartment. They just started activities up again after covid and are doing great at keeping her busy. She loves the food, they are chef prepared meals. The location is very nice, not too far from the city. and I would recommend them t others who are looking.

Andrea Epstein

Assisted Living

Family/friend

March 18, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My mom's experience at Symphony Square

My experience with my mom at Symphony Square was beyond wonderful. The attentiveness and friendliness of the staff from the activities, dining, reception as well as the nursing/care services was exceptional. Everyone made my mom feel comfortable and right at home as well as myself as I visited often. The facility is kept immaculate at all times and it is evident that the maintenance crew takes pride in doing so. I highly recommend Symphony Square if you are considering it for your loved one. It will be the best decision you will make for them as well as for you.

Mark F

Assisted Living

Family/friend

March 17, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Compassion, Compliance, Common Sense, Camaraderie

My mother has been living at Symphony Square for just over 3 months. The pandemic has taken its emotional toll upon my mother, as it has for many seniors. After careful consideration and virtual tours of the many fine assisted living communities in the local area, she chose, and we heartily supported, her decision to move to Symphony Square. My mother has now been living at Symphony Square for just over 3 months.The entire staff has been working tirelessly to make this a safe and welcoming home. Due to everyone's efforts, Symphony Square has remained Covid free, a remarkable accomplishment, and one for which I am very grateful. Furthermore, Symphony Square was among the first assisted living communities to acquire and perform Covid vaccinations. Despite the challenges imposed by the pandemic, the staff has risen to face them with what I consider the 4 essential C's: compliance to mandated guidelines, common sense, compassion, and camaraderie.

Monnie V

Assisted Living

Family/friend

March 17, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A special place for my loved one

I cannot say enough wonderful things about Symphony Square. It is a special place for helping me to take care of my husband. A truly loving atmosphere to aid in his care. Theresa is the angel in my life.. She is a compassionate loving caregiver. She treats everyone like her family. I feel so lucky to have found SYmphony Square.

Joe Z

Memory Care

Family/friend

February 3, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend, the staff is awesome

We have had an amazing experience with Symphony Square. They take great care of her, they do her hair and her nails here as well. The staff members here are awesome and they really care about my wife. They have been very good with communication and have been great at keeping their residents safe. I would highly recommend to others who are looking.

SS

Memory Care

Family/friend

January 25, 2021

4.5 out of 5 stars
Verified Review
Value for Cost
5.0
Activities
4.0

my experence so far

The community has done a great job with their covid plan and keeping the residence safe. I would definitely recommend this community to others

Sandy Katz

Memory Care

Family/friend

September 29, 2020

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Many thanks to the staff of symphony Sq.

Now that it’s a month since my husband, the Honorable [name removed] ( RET.) passed away. I want to let people know that in the four yrs. he was a resident at Symphony Square, he was well taken care of. I never worried he was losing weight, he kept busy , because there was always something to do. I knew He had a lot of serious health problems, but [name removed] and her staff were there for him. The many times they sent him to the hospital , he always returned to Sympony Sq. The staff were attentive and pleasant to him. I was there almost every day , and found the facility clean and smelled from a nice fragrance Go visit symphony Sq. And see for yourself. Thank you all for all you did for us. P.S. every holiday so great.

Anonymous

Memory Care

Family/friend

July 8, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0

Symphony Square

Overall, they do a great job keeping the community clean. We think their normal schedule of cleaning the individual resident rooms could be a little more frequent. For the most part, the staff is friendly. The staff was great about having certain scheduled weekly activities like singing, and dancing, and we were able to coordinate a driver to take our father off-community for shopping drips. We do think they could have a little more diversity in terms of what they offer as activities since the residents are all at different cognitive levels. We do think Symphony Square is a relatively good value considering the other communities in the region. We also think the dinning manager is particularly attentive to where they seat the different residents and the chef does make an effort to accommodate for nutritional needs. We do think, however, some more accommodations could be helpful for those with stricter dietary needs.

Anonymous

Memory Care

Toured community

August 29, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

We toured Symphony Square and it was a nice community, more like a luxury hotel. The staff was friendly and were very helpful in answering the questions we had. The community was laid out so that no one could wander. It didn't have the homey feel we were looking for. It seemed quiet and subdued. We needed something more active for my loved one.

Anonymous

Memory Care

Family/friend

August 8, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

I am very happy that my Parents are here

My parents are very happy at Symphony Square it is beautifully decorated, and they are starting to join in some of the many activities that are offered there. There are also field trips with shopping and special events for the residents who want to join in. My parents like the dining area and the food is fantastic. I am very comfortable with my parents being at Symphony Square.

Anonymous

Memory Care

Toured community

July 18, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

I had A Pleasant Tour of this Community

This is a nice community, and my tour of it went pretty well. The community from what I was shown looked nice, everything was nice, and clean. Everyone was kind to my family, and I. I didn't feel this was the community for my father, but they treated us very well during our tour.

Anonymous

Memory Care

Toured community

June 22, 2017

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Symphony Square is more up to date for hard of hearing and deaf residents. They are having ASL classes at the facility for the employees. They do have an employee is very fluent in ASL. The Caregiver Aids are assigned to the resident rooms/apt to check on them and assist for what they need on a daily basis.I think this is the best fit for my parents to have the care, be secure, safe and comfortable in their own room/apt.

Anonymous

Memory Care

Toured community

May 25, 2017

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Tour by[Removed]- Very nice designated assisted care facility. Well maintained, friendly staff. One bedroom deluxe room was good size with nice window views. Scheduled a follow-up visit with Mother-in Law to see. It is located in a residential community with not much area around the facility.

Anonymous

Memory Care

Family/friend

February 11, 2017

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

please be aware that the owners and administrators decided to lay off all nursing staff. Do not send anyone there unless it is rectified.My dad is there and we are activly looking to get him out. The CNA staff are caring and overworked.

Symphony Square

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Map of the neighborhood around Symphony Square

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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