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23000 Horizon Dr, West Linn, OR 97068
Diane F
Spouse or partner of resident/client
Kindness in Memory Care
My husband was in the Memory Care section of Tanner Spring. His caregivers were loving and caring and his nurse couldn't have been nicer or more professional. Unfortunately he passed away in September. I never regretted having him placed in their care. The staff went above and beyond with their kindness.
Read all reviewsTanner Spring
Tanner Spring in West Linn, OR is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
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A Place for Mom has scored Tanner Spring with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Tanner Spring has 26 reviews with an average "overall experience" of 3.6 out of 5.
Mary A
Memory CareResident/client
May 13, 2023
The memory care facility is horrible. It smells bad, like pee and poop. The people have nothing to do and are forced to sit like vegetables most of the day. The staff are always understaffed but the managers do not care. It’s a horror show to walk into. We pay over $6k a month and for what? No care or dignity from the management. Do not send anyone here.
Anonymous
Memory CareToured community
April 24, 2023
I toured Tanner Spring and it was a great facility, definitely a contender for us. Unfortunately, they didn't have any immediate openings. I didn't see the food, but the people were friendly and knowledgeable, the facilities were clean and the rooms were nice.
DK
Memory CareToured community
November 18, 2022
Tanner was good. The upstairs was nice but for memory care it looked like they were in a basement. It was my first tour. They were super nice.
Diane F
Memory CareFamily/friend
September 30, 2022
My husband was in the Memory Care section of Tanner Spring. His caregivers were loving and caring and his nurse couldn't have been nicer or more professional. Unfortunately he passed away in September. I never regretted having him placed in their care. The staff went above and beyond with their kindness.
Kelley
Assisted LivingFamily/friend
September 12, 2022
I was so happy, and thrilled with the community. The food is good, and I had the meals a few times. They have a lot of activities. Give it a chance, and it has been an adjustment for my loved one. They were very welcoming to my loved one. The staff knew my loved one by first name. The staff, went above and beyond to make my loved one feel welcomed. The activites staff invites, my loved one to different activites. It's a super welcoming community. I would have never found, this place without APFM. It was a wonderful experience , and it's a really awesome oragnization.
anonymous
Assisted LivingFamily/friend
August 16, 2022
My mom really likes it. She's safe and has made friends.
T.S.
Memory CareToured community
March 7, 2022
based on my tour experience with Tanner Spring, I decided not to place my loved one here. the rooms were very tiny, the facility was old, and I just didn't see a lot of happy residents. the overall feel was very depressing.
Gina
Assisted LivingFamily/friend
October 11, 2021
This is a pretty good option. This seems to be more updated, and upkept well. It is in a beautiful area . This seemed to be a better option than some other communities in the area that we looked at for my loved one.
Renee Hanneman
Memory CareFamily/friend
August 8, 2019
I'm so glad I picked Tanner Spring. They have a wonderful staff and are always keeping me updated on any issues with my mom.
Mark McKinstin
Memory CareFamily/friend
July 23, 2019
Skillful caring staff. Very clean and well organized.
Karen
Memory CareToured community
May 29, 2019
We had a tour in the Memory Care Unit by the two Marketing Specialists. The marketing specialists, front desk assistant, and caregivers were friendly. Although I’m surprised management would let an employee wear such revealing clothes! She wore a very short skirt, her shirt was very low cut, and she was wearing flip flops! That just screams unprofessional to me. The other lady was very professionally dressed and so was the young lady at the front desk. The Memory Care Unit itself smelled like urine. The furniture looks like it needs a major makeover. The residents were all sitting around sleeping, no activity, so sad. They renovated the front entrance to the Assisted Living, but for how much people spend in Memory Care (for sharing a bedroom!) they desperately need an update. The only outside exposure the Memory Care seniors have is a small fenced in enclosure which was dirty. They should expand it so there is at least a garden. Although, this is near our home we would never let my mother stay here. Take your money elsewhere!
Anonymous
Memory CareToured community
April 20, 2019
The most similar to [removed]. Nice neighborhood. Lots of parking. 60 beds in Assisted Living and 52 beds in Memory Care. Rooms are about the same as their living room plus mom's bedroom. Fridge and microwave included. private bathroom. Had ice cream social and music on Friday's (when I was there). Privately owned. Medicaid spend down ok. Deposit $1000/person. Services are $50/point. ([removed] is $61) Private dinning room for guests.
Anonymous
Memory CareFamily/friend
February 15, 2019
We had our mother at Tanner for 5 years. It is a nice facility. Lots of dedicated hard working people. The caregivers were very accommodating. many very young using the job as an entrance into a future medical profession job.However, they're asked to perform great work, for basically minimum wage. They are good about offering many weekly and monthly fun activities and trips, and family events, i.e. Easter Dinners, Halloween...July 4th picnics....all great stuff. However, many concerns day to day. Within 1st few days of moving her in, one of the care givers, in front of us, told our mother that she'd never leave there alive. This is when we thought and reaffirmed with her that she'd be back in her own home within a year. We were outraged, as it was said in front of myself and family. My mother did eventual pass there. When she did, we never received any condolences,or even flowers at her funeral or any thank yous from Tanner - after 5 years of paying (starting at) $3500 a month to $6000 a month. My entire family had ZERO TRUST with [name removed], the head nurse. She is a mean vindictive person, who'll smile to your face and hide behind "protocol" to push her agenda. When I hear of stories of elder abuse at nursing homes in the news, I wouldn't put it past her to "justify" her records. Promises given before we moved her in were broken: i.e. that she'd be able to take their shuttle to keep one Dr appointment. When she wanted to go, the Dr was located 8/10s of a mile from the "furthest we go out". They wouldn't drive that extra for her. [name removed], the nurse, promised me she would have someone walk with my mother for exercise around the complex daily, per Dr's recommendation. It started, but quickly had excuses why she couldn't. I had an outside care person speak directly to [name removed]and received a promise for her that she would ensure my mother to have assistance being walked to and from her meals. That started and quickly faded. The care person recognized it, and documented it. saying she could only approach the nurse again but couldn't 'force them". (to be fair, this came down to staffing issues at meal time. However it was promised already knowing the staffing issues at mealtime. To top it off, 3 months before she passed was given an eviction notice because we refused to move her into a higher cost room they suggested, after we already had done that. We filed a grievance with the State, and Tanner's parent company, Sterling, and came to a resolution with management. Again, the company action was related to [name removed] suggestion. OVERALL: I'm sure all care facilities try to do the best they can with the resources they have available. Sometimes real care is overshadowed by efforts of increasing financial resources which can be used to give more & better care. That of course would be the corporate response. Tanner is a nice, clean, good facility. Better than most. Other than the issues I experienced there, it was above average. I would recommend. However, family members need to constantly monitor ANY facility they have loved ones at. Daily visits, if possible, allow for additional scrutiny. Don't hold back from asking a question at the moment you have a concern. Hold them accountable and be as informed about their protocol as you can so you'll understand why certain things are done, processed, handled, the way they are. It may answer a concern when you spot one.
Anonymous
Memory CareToured community
December 7, 2017
I took a tour here, and I was very disappointed. I wanted to love it because it is so close to my house. It would have been so convenient. However I had a meal here and the food was horrible. I was there with other family members, and we all ordered something different, but they felt the same way about it. I also didn't like that while we were there, one of the residents wandered into the kitchen, and one of the aids reprimanded her loudly about it. In general, Tanner just did not feel like a happy place for the people there. I knew right away that it was not a place for my loved ones.
Anonymous
Memory CareIndustry reviewer
February 2, 2017
There are MUCH better Memory Care options out there. The over-all "Facility Administrator" paints a beautiful picture for you. Makes a lot of promises that are not accurate. They have failed so may times with basic care needs I've lost count. My mom went hungry several evening meals due to lack of appealing food. I brought food in to serve as a back up but it always got forgot until I reminded staff of it. The residents are seen a lot of the time doing nothing or lined up in the living room in lazy boy chairs with their heads leaning to one side. It's really sad. Staff spends little time interacting with the residents and they only do what is required or asked of them. Fees continue to climb. But the care or ammedities do not. Furniture looks like it came from Good Will and last but not least the owner, [Removed] decided to change the room occupancies to ALL SHARED units. Two people, small room, $ 10,800.00 a month. It's all about the money.
Anonymous
Memory CareFamily/friend
December 30, 2016
I am very happy with the great care that my mom is receiving here. She has settled in very well and has adjusted very comfortably. She is very please with the meals and the wonderful varieity. The community is clean and well taken care of. My mom likes the activities and the feeling of this community. We would recommend this care and value for other families wanting outstanding care for a loved one.
Anonymous
Memory CareFamily/friend
December 27, 2016
We've been on the assisted side for few years now. My recommendations would be to watch your service points, anything of value discussed between admin and yourself, get it in writing. Meal time is extremely long waiting periods for residents. Care Staff is awesome, helpful and experienced. We Just recently moved over to Memory Care. Staff is young and unfortunately inexperienced in common areas that they should be experienced in. For the additional $2500 a month to be over in memory care, the 7 - 1 ratio so far has not turned out to be worth the move. Let's hope they quickly figure it out.
Anonymous
Memory CareToured community
December 8, 2016
This is a very nice community, and my tour went well. The community looked nice. The staff was very friendly and kind. There was many factors that played into where to move my mother to for the best care. We did have a good experience, and everyone was very kind. This wasn't the place for us.
Anonymous
Memory CareToured community
December 6, 2016
This community was nice and seemed clean. The people I met were nice and they did offer activities. I was looking for a higher staff to resident ratio in the memory care area than they were able to offer.
Anonymous
Memory CareToured community
September 30, 2016
The staff was great and very friendly during our tour. I was not impressed with the community, it was too big and felt very impersonal. The bedrooms I also did not like they had a florescent light that gave the room an institutional feel.
Tanner Spring
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
