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Tender Reflections of Weston

3404 Community Center Drive, Weston, WI 54476

For more information about senior living options:
(866) 374-4058
19 reviews
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  • 5 star
    37%
  • 4 star
    5%
  • 3 star
    0%
  • 2 star
    5%
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Tender Reflections of Weston
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Ruth Dayton

Family/friend

5.0 out of 5 stars

Very Accommodating in a time of need.

My Mother was given a 30 day letter of eviction from another facility and [name removed[ at Tender Reflections was Amazing. She evaluated my Mother and father right away. My Father and I toured the place with [name removed] and wanted to get in right away. Amy had everything ready for my Mother and Father so they could move in. The move went smoothly. [Name removed] is very helpful and goes Above and Beyond. I know she puts in a lot of hours and has responded to all my calls, emails and texts in a timely manner. My Mother and Father are enjoying living at Tender Reflections and find the residents and staff to be enjoyable. With [name removed] leadership; Staff are friendly and are always trying to be accommodating . I know I can always count on [name removed].

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Tender Reflections of Weston

Tender Reflections:
Our mission is to be the preferred assisted living provider specializing in memory care, offering value and encouraging independence in a fulfilling, nurturing, safe and supportive environment that exceeds our residents expectations, enrich the lives of those we serve and employ with a collaborative and compassionate approach.

Tender Reflections Assisted Living Community specializing in Memory Care and Dementia.

Tender Reflections serves seniors, male and female seniors (55+ years), the frail elderly and the care of persons with irreversible dementias such as Alzheimer's disease. We are dedicated to having our resident's age in place. This means we provide care for the natural or clinical changes associated with aging. We see most of our residents to life end by meeting identified needs using staff, family and alternative services such as hospice, given the specific needs can be met safely and effectively within our scope of capabilities.

We also offer Respite care, as defined as temporary placement for no more than 28 consecutive days for care, treatment or services. This may be provided for persons with or without dementia. Respite services are dependent on room availability and an assessment assuring the person's needs are congruent with this program.

It is...

Senior living options offered

  • Assisted Living
  • Memory Care


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Reviews

for Tender Reflections of Weston

19 reviewsWrite a review
Overall Rating
2.4
Cleanliness
2.6
Friendliness
2.5
Care Services
2.5
Activities
2.3
Value for Cost
2.4

A Place for Mom has scored Tender Reflections of Weston with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Tender Reflections of Weston has 19 reviews with an average "overall experience" of 2.4 out of 5.

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1-19 of 19 reviews

Last Updated: 10/18/20

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

October 18, 2020

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

If you truly love your family member stay away from this place! The promises they make at the time you sign the paperwork are not kept. If you don’t care if your love one sits in soiled underwear for hours at a time, this is the place for you. Residents sometimes are yelling for help from their rooms but no one helps. Sometimes there are only two caregivers on duty in one shift to take care of all the residents At mealtime not all residents are taken to the table to eat. Like I said if you love your family member STAY AWAY from this place!

Anonymous

Memory Care

Family/friend

October 17, 2020

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Stay away from this place!

If you truly care for your love one STAY AWAY from here! Your loved ones are not being cared for properly. If you don’t care that they are sitting in dirty underwear for hours at a time, this is the place for you. When it comes to meal time some are not brought to the table. Sometimes residents are yelling from their rooms and no one attends to them. What kind of care can all these people get when sometimes there are only two caregivers working. I could say more but the most important thing is DON’T leave your love one here if you truly love them!

Anonymous

Memory Care

Family/friend

October 17, 2020

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Stay away from this place!

If you truly love your family member, stay away from this place! The promises made when you sign them in are not kept. Residents are not taken care of properly!!

Roger Holzem

Memory Care

Family/friend

August 13, 2020

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Horrible Place And Horrible Staff

Worst place in the world! I’m seriously not joking! I wouldn’t let them card for a rabid raccoon much less a family member. I had an extended family member placed there and he wasn’t shaved or bathed most the time. This was previous to Covid so I can only imagine how much worse it got. Also today I got a call from a relative of his informing me he died 6 days ago. I was a contact for him as was my mother as she was with him 24 years prior to him going in there. I visited him before Covid forced no access and celebrated his birthday with him yet no call? Also on times when visiting twice I found patients wandering outside. I brought it to staffs attention before they wandered off. This is lock down facility mind you and people are getting out? I don’t even think he was getting proper food as he had trouble eating and I told them that. When I was there I made sure he ate they don’t waste 5 minutes just throw the food away. Do not I repeat do not put someone you love in there. I wouldn’t put someone in there I hate.

Anonymous

Memory Care

Family/friend

June 20, 2020

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

This place as absolutely terrible. During the coronavirus, you need to call your loved ones. It took my wife and I 4 days to get someone to answer the phone. We called and 10:00 am Then called at 2:00 pm Again at 6:30 pm And again at 7:00 We did this for 4 days in a row. They have NO answering machine or service. We've actually left the phone ring 78 times and this is NO exaggeration. We do not believe any of the ratings that give them 5 stars. We can only assume that people working there are leaving the 5 star ratings. If you want your loved on taken care of, please, please keep them out of Tender Reflections in Weston, Wisconsin

Ruth Dayton

Memory Care

Family/friend

December 18, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Very Accommodating in a time of need.

My Mother was given a 30 day letter of eviction from another facility and [name removed[ at Tender Reflections was Amazing. She evaluated my Mother and father right away. My Father and I toured the place with [name removed] and wanted to get in right away. Amy had everything ready for my Mother and Father so they could move in. The move went smoothly. [Name removed] is very helpful and goes Above and Beyond. I know she puts in a lot of hours and has responded to all my calls, emails and texts in a timely manner. My Mother and Father are enjoying living at Tender Reflections and find the residents and staff to be enjoyable. With [name removed] leadership; Staff are friendly and are always trying to be accommodating . I know I can always count on [name removed].

Kim Shields

Memory Care

Family/friend

November 3, 2019

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
5.0
Value for Cost
4.5
Care Services
5.0
Activities
4.5

Highly recommended Tender Reflections Weston

The facility and staff at Tender Reflections are wonderful! The facility is located in a beautiful setting with big windows that provide a nice view of central Wisconsin nature. The common areas are open, with clear walking paths, interactive screens and nice seating available. There are rooms available for larger family visits and several options for smaller visits too. The facility is secure for the residents and staff, yet accessible for guests. The staff is very caring, compassionate and responsive. They take really good care of the loved ones entrusted to their care, treating them with the utmost dignity and respect. They meet the residents where they're at and help them through their personal struggles as their medical health progresses. Individual care plans are in place and closely monitored. The family is cared for as well. The staff answers questions and supports them through the journey and loved one's illness. We are blessed to have our loved one in their care. I highly recommend Tender Reflections. It's a really nice memory care facility and the staff are wonderful!

Dpaglini

Memory Care

Family/friend

October 29, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

The Best Memory Care in Marathon County

My family and I have found Tender Reflections to be the best facility in Marathon County! The Community Director is dedicated and caring, always available to respond and assist with any questions or concerns. They offer a wide variety of meals and snacks and are always willing to accommodate even the finicky eater. Staff is caring, considerate and compassionate towards the residents and family members. The facility is filled with natural lighting and very well maintained. Before choosing Tender Reflections, our family reviewed DHS licensing non-compliance reports and visited every Memory Care facility in the County more than once, and Tender Reflections shined above all others. They exemplify responsiveness and best practice in the Memory Care Industry. We are so happy that we found them and that my mom and our family have become a members of the Tender Reflections Community.

dpaglini

Memory Care

Family/friend

October 29, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Best Community in Marathon County!

My family and I have found Tender Reflections to be the best facility in Marathon County! The Community Director is dedicated and caring, always available to respond and assist with any questions or concerns. They offer a wide variety of meals and snacks and are always willing to accommodate even the finicky eater. Staff is caring, considerate and compassionate towards the residents and family members. The facility is filled with natural lighting and very well maintained. Before choosing Tender Reflections, our family reviewed DHS licensing non-compliance reports and visited every Memory Care facility in the County more than once, and Tender Reflections shined above all others. They exemplify responsiveness and best practice in the Memory Care Industry. We are so happy that we found them and that my mom and our family have become a members of the Tender Reflections Community.

A Man With An Uncle

Memory Care

Family/friend

October 29, 2019

0.5 out of 5 stars
Cleanliness
3.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

HORRIBLE PLACE!

Do NOT put your loved one in this facility. The staff is rude and condescending. That is, when you can get a hold of them. They never answer the phone. They don't let you speak to the residents. Getting someone to listen to you is like trying to teach a pig how to ice skate on jello. There are much better facilities in the Wausau, Schofield, Weston area. Please, please please stay away from Tender Reflections if you want your loved one well taken care of. The employees here do NOT care about your family member.

Todd Racino

Memory Care

Family/friend

June 11, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Tender Reflections Great Place

Our experience at Tender Reflections was great. The staff was warm and caring. They did a great job caring for our mother. I would highly recommend Tender Reflections in Weston WI. to anyone looking for assisted living care... Great Job Tender Reflections Keep up the great work.

koskholm

Memory Care

Family/friend

April 14, 2019

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

A place for Mom...O.K....Not for last stages of Dementia

Not meant for patients with late stage Alzheimers or Dementia. My husband was bruised every day during the 4 days he was there from falls out of wheel chair and bed.

Anonymous

Memory Care

Family/friend

April 11, 2019

5.0 out of 5 stars
Cleanliness
4.5
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0

Mom loves it there

Beautiful facility! Tender Reflections has provided great care to my mother, who has lived there for over 3 years. They have helped make it "home" for her. Tender Reflections has provided the care we couldn't provide for her. Mom loves getting her hair done in the salon weekly. The staff have become family to both Mom and my siblings. We enjoy visiting Mom frequently and seeing how much she is loved by the staff.

Anonymous

Memory Care

Family/friend

March 12, 2019

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.5
Value for Cost
1.5
Care Services
3.0
Activities
1.5

Initial admission and care was very good. Transition to new administrator and staff did not go well. Missing social interaction with residents and staff. Moved to another facility.

magpie

Memory Care

Family/friend

February 6, 2019

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

Great place for a loved one!

Very nice place, good staff, and great environment. Would recommend this facility, to others.

Anonymous

Memory Care

Family/friend

April 20, 2018

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Horrible!

Never take your loved one here. No supervision in the building. Owners are horrible.

Anonymous

Memory Care

Family/friend

January 12, 2018

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Administration was great. ownership was AWFUL. They have zero idea about what is actually going on in there homes. pulled my mom out of there as soon as possible. Embarrassing.

Anonymous

Memory Care

Family/friend

December 19, 2017

0.5 out of 5 stars
Verified Review
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Horrible experience here

So much is going on here this place is not being ran the way it is supposed to be. [Removed] could care less about this place. They are understaffed and not trained at all. When we went on a tour there were promises made for my parents an none of this has happened. They have no call button they say they check on them every 30 min and that doesn't happen. We bathe my dad but he is charged for the staff to do that but we do it. 2 residents got into a fist fight and the staff kept yelling "I don't know what to do" so I helped these people out I put in my 30 day notice it isn't safe here. The food is OK and the daily activities may or may not happen.

Anonymous

Memory Care

Toured community

December 6, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Gorgeous

Really nice place, it’s beautiful, and they have relatively new wings. The facility is gorgeous. However, it didn’t give me a homey feelings. There weren’t a lot of activity going on and they didn’t focus on the residents to be social with each other which are what my loved on needed. I talked to some family members who have loved ones here and asked them how they felt about it and they liked it. Only thing was the turn over for the staff team would make the transition for a memory care patient not an easy one.

Tender Reflections of Weston

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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