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The Ashford at Sturbridge

3700 Sturbridge Court, Hilliard, OH 43026

For pricing & availability:
(866) 374-4058
8.4
Review score
32 reviews
Add review
8.4
Review score
32 reviews
  • 5 star
    34%
  • 4 star
    48%
  • 3 star
    9%
  • 2 star
    9%
  • 1 star
    0%
See all reviews
5.6
Review score
154 reviews
9 facilities
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The Ashford at Sturbridge
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The Ashford at Sturbridge lobby
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Anonymous

Child of resident/client

4.0 out of 5 stars

Review for The Ashford at Sturbridge

The Ashford has friendly residents and outgoing staff. Management spends time in the lobby at dinner time, chatting with residents by name. Aids and nurses are walkie-talkie dispatched and do their best to keep up with resident needs. It is important to note that the Ashford hires their own nurses and aides, and does not use temporary workers from an agency. This helps residents build relationships with staff. The Ashford also offers Medicaid beds, which is a plus. The building is newer, and features plenty of cheerful natural light throughout, including in the apartments. Floors are wood-look vinyl rather than carpet. Public areas are inviting and residents relax in the lobby in the evening and in little nooks and sitting areas scattered throughout the property. Parking near the building is limited. Meals consist of soup, plus a single plate with entrée, carb, and vegetable, and a beverage. Residents may instead choose a grilled cheese, hot dog, or hamburger. Carbonated beverages are only available at the vending machine, and mom needs carbonation to help her swallow, so she brings her own. Overall the Ashford is a welcoming place with plenty of positives.

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The Ashford at Sturbridge

Senior living options offered

  • Assisted Living
  • Independent Living

The Ashford at Sturbridge

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Ashford at Sturbridge

8.4 out of 10
Review Score32 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.2
Friendliness
4.5
Care Services
3.8
Staff
4.2
Meals & Dining
3.9
Activities
3.9
Value for Cost
3.9

A Place for Mom has scored The Ashford at Sturbridge with 8.4 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Ashford at Sturbridge has 32 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 32 reviews

Last Updated: 8/29/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 29, 2025

4.0 out of 5 stars
Verified Review

Review for The Ashford at Sturbridge

The Ashford has friendly residents and outgoing staff. Management spends time in the lobby at dinner time, chatting with residents by name. Aids and nurses are walkie-talkie dispatched and do their best to keep up with resident needs. It is important to note that the Ashford hires their own nurses and aides, and does not use temporary workers from an agency. This helps residents build relationships with staff. The Ashford also offers Medicaid beds, which is a plus. The building is newer, and features plenty of cheerful natural light throughout, including in the apartments. Floors are wood-look vinyl rather than carpet. Public areas are inviting and residents relax in the lobby in the evening and in little nooks and sitting areas scattered throughout the property. Parking near the building is limited. Meals consist of soup, plus a single plate with entrée, carb, and vegetable, and a beverage. Residents may instead choose a grilled cheese, hot dog, or hamburger. Carbonated beverages are only available at the vending machine, and mom needs carbonation to help her swallow, so she brings her own. Overall the Ashford is a welcoming place with plenty of positives.

Anonymous

Assisted Living

Family/friend

March 18, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Review for The Ashford at Sturbridge

Very nice people. A lot of turnover with staff so you're seeing a lot of different faces. There is also no Nurse onsite overnight, which we didn't know initially.

Bob G

Assisted Living

Family/friend

January 17, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Review for The Ashford at Sturbridge

We were attracted primarily by the location, the flat rate pricing structure, and the impression we had after touring. I have recommended to others. Ashford was filled with staff and residents that quickly became friends.

Anonymous

Assisted Living

Family/friend

December 19, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
3.0

Ashford at Sturbridge

The facility itself is beautiful and the apartments are nice, however for an assisted living facility they didn't want to do much of the "assist" Getting the agreed upon assists (present during showers 3xs a week, laundry, assisting w hearing aides, checking on him to get him to the dining room or see if he needed help getting dressed. My father was supposedly on a floor for a higher level of care and more often than not, when visiting after lunch, early evening hours or weekends, there was absolutely no one on the floor. I had to track people down. Laundry was done only when we called and reminded them. We would set meetings w the. Nursing director and she wouldn't show up. My dad was actually able to qualify for hospice and that helped bridge the care gaps but we actually were looking at moving my father to a different facility when my dad started to decline. Basically the monthly cost equated to room and board and nurses who gave my dad his meds twice a day.

Joan

Assisted Living

Family/friend

May 29, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for The Ashford at Sturbridge

For the most part it's been good.

Anonymous

Assisted Living

Family/friend

May 1, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
1.0
Care Services
2.0
Activities
2.0
Staff
3.0
Meals & Dining
3.0

Long waiting periods to get help

Response is extremely slow. Clean. Food is ok. Not a super comfortable environment. But very nice and knowledgeable staff.

NT

Assisted Living

Family/friend

May 1, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0

Review for The Ashford at Sturbridge

I'd say it was an overall good experience. He never ate in the dining room, and didn't participate in any activities.

Debra R

Assisted Living

April 30, 2024

4.0 out of 5 stars

Not happy with technical things to use for record keeping

They expect all people to have computers and printers when this is not the case. I struggled to set up paying my bills. After many correspondences I finally accomplished getting my bills paid. I was concerned about my credit score. I don’t like being late or confused.

BG

Assisted Living

Family/friend

February 14, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Ashford at Sturbridge

We'd recommend Ashford. Our selection was based on the high ratings we found, on the convenient location, and the simplicity of their pricing structure.When we visited, we were impressed with the cleanliness and arrangement of the suites. Food quality was also a factor, and Ashford seem to excel in this area.

Anonymous

Assisted Living

Family/friend

January 31, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
3.0
Care Services
2.0
Activities
3.0
Staff
3.0
Meals & Dining
4.0

Not as Advertised

We would not recommend this to a friend because my mother's care was poor as she was in her final days. They do not have enough staff to take care of all the residents. Their advertising is very misleading, leading. Want to think that they have 24 hour nursing care when they do not. We picked this, because it seem to be the best value however, with what we know now we would be never picked it again

Anonymous

Assisted Living

Family/friend

October 16, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
3.0
Care Services
2.0
Staff
4.0
Meals & Dining
2.0

would not recommend

I would never never never recommend this place The place looks clean but when I went to clean something off the floor the paper towel was black. So looking clean and being clean are too different things. On multiple occasions I found my husband saturated in urine. Multiple used diapers in the floor and toilet backed up. Even when providing medicine instructions to the head nurses u found they were making many mistakes with his medications. Head nurse pharmacy and working nurse had very poor communication. Also meds are given with a minimal amount of water. Most meds need to be taken with a full glass of water. My They are very understaffed especially in the weekend. No one takes responsibility for a situation from director down. Aides are not trained properly. Poor upper management. Management does not have respect of staff. Meals are not calorie rich. My husband lost about 20 pounds there. Similar complaint from other relatives. When I interviewed with them it was yes we will do that and this.... did not happen. Totally not true. My husband went in healthy for respite care came out in a wheel chair and very weak. One aide said he was failing quickly. This should never have happened. His cell phone was stolen. Told the director head nurse and front desk. When I asked about it each time they acted like it was the first time they were hearing my complaint. Someone took his depend ups I provided. I provided [name removed] and the bed wound be made over a doomed chuck. My husband was there since I was selling our old home, buying a new home, packing and moving our new residence. He was there 8 weeks. I have pictures.

EB

Assisted Living

Family/friend

September 28, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Ashford at Sturbridge

People there genuinely want to help residents. There was a good vibe and atmosphere when we arrived. People were around and staff was very interactive with them.

Anonymous

Assisted Living

Family/friend

February 21, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Staff
3.0

Better For Some, Room for Improvement

This is a better community than where my loved one has been in the past; however, there is still room for improvement. It would be nice to see the staff be able to be more cognizant of putting the hearing aides in for our loved one, assistance in getting our loved one to the restroom, and communication with the family. The family's emails and calls will go unanswered and the staff won't return the requests for call backs. There is still room for improvement when it come to the follow through. There is some staff that are very good to work with though. The washing machines don't seem to be working correctly and they need a good deep cleaning.

Anonymous

Assisted Living

Family/friend

January 26, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

Highly Recommend A Place for Mom

They are doing good with the medication management. They are really nice, when they offer one-on-one care. They could improve on the cleanliness of the room. We picked this community, because it looked the best and the marketing person was outstanding.

anonymous

Assisted Living

Family/friend

November 21, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Generally good experience so far

Overall it has been a good experience so far, but we do wish it was a little cleaner that has been out biggest complaint. The house keeping could use some improvement and consistency. However the staff members have been great to work with, they are very friendly and our loved one is well taken care of. We will even ask them how they are being treated and no complaints at all. We have seen a few of the meals and our loved one seems to be quite happy. They haven't participated in the activities yet but there is plenty offered throughout the week, we have seen things listed on their bulletin board and seen different group activities. Since our loved one is not paying for nursing care, but just a higher form of assisted living care the value is just fine.

Laura

Assisted Living

Family/friend

July 19, 2022

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Value for Cost
0.5
Care Services
2.0
Activities
2.0
Meals & Dining
2.0

They need help with staffing

The main reason we went here in the first place was because of certain staff who we really liked but they have all left and it is chaos. Because they are short staffed, things are not being done as they should be. They have never been fully staffed since she moved in. We are constantly having to do things that they say they would be doing. One of the main reasons we moved her here was because of the activities and they don't have any going on because they cannot find an activities director. They are raising the prices 8% and we are not getting even close to what we are paying for now. They cannot even handle the people that they have so I would definitely not recommend the facility to others looking for their loved ones. We have been extremely disappointed.

anonymous

Independent Living

Family/friend

July 14, 2022

3.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.5
Activities
2.5
Staff
5.0
Meals & Dining
4.0

The Ashford at Sturbridge review

The Ashford is a really nice community and we have met a lot of the tenants and they are very friendly. We would recommend this community to other families if it fits the needs and situation of their loved ones. With the turnover rate the way it is right now with everyone, we feel that we have to be here everyday to make sure our loved one is getting our of bed, being dressed properly, hair brushed, etc.

Deborah

Independent Living

Toured community

May 18, 2022

5.0 out of 5 stars
Verified Review

My Tour Experience at The Ashford at Strubridge

This was a very nice community. It didn't feel as welcoming as some of the other communities we toured.

anonymous

Assisted Living

Family/friend

April 11, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Overall pleased

We chose The Ashford because it was very clean, everyone was super friendly, and they have a 2 year program where you pay 2 years and then Medicaid takes over. [name removed] the girl who took us around was great. They are having issues finding staff as everyone is. The staff who are there are willing to go the extra mile to make up for it. I would tell others to make sure to tell others un the beginning to be there for your loved one since they are short staffed, It takes a little while for them to get acclimated and know what your loved ones needs are. The administrative staff to are very hands on. They have plenty of activities provided and they love the food. I would recommend them to others looking.

anonymous

Assisted Living

Family/friend

January 24, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Overall it's an above average place. My initial impressions are good.

I think the biggest issue right now is they are having staffing shortages. My loved one has had problems with getting her room cleaned properly, but they're trying to remedy that. They've had a Covid outbreak as well. But overall things are good. The care is good. She seems to like the food. She also seems to really like the activities. They're just having staffing issues, like everybody else right now.

The Ashford at Sturbridge

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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