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The Bristal at Westbury

117 Post Avenue, Westbury, NY 11590

For more information about senior living options:
(866) 374-4058
3.0
Review score
44 reviews
Add review
3.0
Review score
44 reviews
  • 5 star
    58%
  • 4 star
    23%
  • 3 star
    14%
  • 2 star
    0%
  • 1 star
    5%
See all reviews
6.4
Review score
495 reviews
30 facilities
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The Bristal at Westbury
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The Bristal at Westbury
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anonymous

Child of resident/client

4.0 out of 5 stars

Review of The Bristal

We had a good experience at The Bristal at Westbury. There were some great workers here. The facility itself is very fancy and very large. We felt that it was not conducive for family visits in the memory care unit.

Read all reviews

The Bristal at Westbury

The Bristal at Westbury ensures that every resident feels right at home in their senior living community. Located in Nassau County, the community is just a short stroll into town, where quaint shops and local eateries can be found. Residents also enjoy easy access to the things they need, including banks, libraries, places of worship, golf courses, grocery stores, and more. With the Carle Place train station nearby, residents can travel from Long Island to NYC quickly and hassle-free.

The community offers independent living, assisted living, and memory care services for residents living with Alzheimer’s disease and other forms of dementia. The expertly trained staff is available around the clock to provide individualized services that meet seniors’ current and future care needs. Between assistance with activities of daily living, specialized memory care programming and spaces, a daily schedule of social activities, and security surveillance throughout the community, residents can rest easy knowing they’ll comfortably age in place at Westbury.

Residents can choose from a range of floor plans, including private studios, one-bedrooms, and companion suite options.  Each apartment offers plenty of sunlight, a kitchenette, optional utility packages, and spacious closets. The community’s amenities include regular housekeeping, on-site maintenance, laundry services, dining options,...

Senior living options offered

  • Assisted Living
  • Memory Care


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Reviews

for The Bristal at Westbury

3 out of 10
Review Score44 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.4
Friendliness
4.4
Care Services
4.0
Staff
2.0
Meals & Dining
1.0
Activities
4.1
Value for Cost
4.1

A Place for Mom has scored The Bristal at Westbury with 3 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Bristal at Westbury has 44 reviews with an average "overall experience" of 4.2 out of 5.

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1-20 of 44 reviews

Last Updated: 9/17/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

DD B

Assisted Living

Resident/client

September 17, 2024

3.0 out of 5 stars
Cleanliness
2.0
Friendliness
3.0
Value for Cost
1.0
Activities
3.0
Staff
3.0
Meals & Dining
1.0

Former resident’s perspective

Eat in the dining room for 1 week and you will get the true picture. Menu never changes and on most days breakfast was only meal I ate. Many waiters have little training and don’t know what they are serving. After a fight you might get coffee after breakfast. Takes forever to be served and everything is blamed on kitchen. Forget snacks at Bistro-vultures stuff them in their carts in less than a minute. In fairness many staff are good. I got to the point of walking independently again and walked out. I will never return. Don’t believe photos!

anonymous

Assisted Living

Toured community

April 10, 2023

3.0 out of 5 stars
Verified Review

Tour experience at The Bristal

The Bristol is very glitzy but I wasn't impressed by that. They also seem to nickel and dime you for various services i.e. distribution of medicines. Who, in an assisted living facility, remembers to take their medications?

anonymous

Memory Care

Family/friend

June 15, 2022

4.0 out of 5 stars
Verified Review

Review of The Bristal

We had a good experience at The Bristal at Westbury. There were some great workers here. The facility itself is very fancy and very large. We felt that it was not conducive for family visits in the memory care unit.

Jaylee H

Assisted Living

Family/friend

February 14, 2022

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
1.0

Poor care

First off I will say that I hate to write this review but realize it's necessary in order to bring about change and awareness! I'm so disappointed in this particular Bristol my mother has not received the care that she deserves ..there is a complete lack of accountability and communication among most of the staff members...and a non care attitude.... this place does not treat the elderly with the care that's mentioned in there Pamphlet's my family has to constantly check to ensure that my mom has received meals when she's sick and unable to be in circulation there's so much more to mention but out of respect for my mom I won't mention the rest all I can say is that don't put your parents here or allow them to choose this place ....period!

Linda

Memory Care

Family/friend

September 18, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0

Clean, Friendly Community

I would tell my friends that it seems safe. There haven't been many COVID patients during the pandemic in this community. The communication has been ok, I wish it would have been better. It seems our family is hearing more from our loved one about items, and not sure of the validity. The activities prior to COVID included were: movies, bingo, ice cream social, chair yoga, arts and crafts and dance.

Michele Manheimer

Memory Care

Family/friend

September 6, 2019

3.0 out of 5 stars
Cleanliness
4.5
Friendliness
4.0
Value for Cost
3.5
Care Services
3.0
Activities
3.0

Beautiful and clean, but ....

My mom had lived at the Bristal Westbury for approximately 1 year. First, let me say the place is beautiful and immaculately clean. The food is excellent and she very much enjoyed every meal. The staff (from front desk, dining room, housekeeping and aides) were all wonderful, friendly, caring and kind. The Wellness staff was also top notch. However, my advice is to get everything in writing when signing the initial contract. We were told by a number of people in the executive staff (senior and junior) TIME AND TIME AGAIN that they would be able to provide my mom with certain services that she needed. It turned out they could not legally provide these services and we had to move her to another facility that had an Enhanced Care License. After we made arrangements to transfer her, it was brought to our attention that there was another Bristal who had that license. Had we known, we would have moved her there. It would have saved us much angst and heartache if the people who run the Bristal would get their their act together and their information correct.

Felice

Memory Care

Family/friend

April 2, 2019

4.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.5
Activities
4.5

Better Than Expected!

My mom has been in the Memory Care unit at The Bristal at Westbury. She is still getting acclimated, but I do see a positive difference in her. They give each resident special attention, the food looks very good, the unit is clean and the staff couldn't be better. The thought of my mom leaving her home after 50 years was overwhelming for both of us. She seems to finally be adjusting, and speaks less of going home. I'm confident I made the right decision for her, and am grateful there is an option like this to provide the specific care she needs for her Alzheimer's.

Peggy McManus

Memory Care

Family/friend

March 23, 2019

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
5.0
Activities
4.5

The Bristal of Westbury - look no further

We are giving a 5-Star Review of The Bristal of Westbury. We are so very happy with the care that our Dad is receiving at The Bristal. It was a very difficult decision to make when we could no longer face the fact that our Dad needed more care than we were equipped to give. Because of his dementia and bad hip and heart condition, etc., home was truly no longer a safe place. Because his children all have to work full-time, monitoring meds, food shopping, cleaning his home, making sure he was safe and monitoring his eating habits was becoming more and more difficult. Another aspect is when he lived home, we weren't truly "visiting" with him, we were "taking care" of things - now, we visit w/him and it is truly a visit. Since we believe our Dad deserves only the upmost in care and living facilities, we chose The Bristal of Westbury. Thanks to amazing ppl that worked at The Bristal, [name removed] and too many others to name and the most amazing, caring person, [name removed] - who was our Rock from Dad's initial Assisted Living stay at The Arbors... and then when he needed more licensed care, @ The Bristal of Westbury. The Bristal is licensed for ALL levels of care - it truly is the definition of "aging in place -- Aging in Dignity." Not to mention that The Bristal of Westbury is immaculate, my Dad and his clothes are kept clean, his meds monitored, his room is beautiful and gives all of us a "homey" feeling whenever we visit and the meals and the Entrée choices are amazing, truly a restaurant setting. The staff is friendly, loving, attentive to all Dad's needs...and to us - They have several different beautiful rooms (one on each floor) that families can reserve to order in food and have celebrations - there are even rooms that can be reserved where the Bristal will provide the food, etc. There are several livingroom styled rooms throughout the facility where Residents and/or their families can visit - the Residents are not just limited to one room that they can mingle in. There are many, many activities to keep those residents that are able, active. There is a beautiful movie theatre, 24 hour bistro, Wellness Center, hair salon, etc. In closing, although a gut-wrenching decision at first, The Bristal has far surpassed all our hopes and brought us peace of mind, we are in peace that Dad is getting the very best of care, in gorgeous, clean, loving surroundings - our visits are happy, he is content in his new journey. If your love one is at the stage of their journey where they require amazing care, look no further than The Bristal of Westbury - you will never, ever have to second guess your decision. We are truly blessed that our Dad is being cared for at The Bristal of Westbury. -- The Family of [name removed]

Joann Maher

Memory Care

Family/friend

January 16, 2019

2.5 out of 5 stars
Verified Review
Cleanliness
2.5
Friendliness
2.5
Value for Cost
2.5
Care Services
2.5
Activities
2.5

Rates have gone up! No longer affordable

My mom has been in the lynbrook facility for three years. Her life savings have almost been depleted. I was told several months ago that medicade was going to take over. Instead, I received a notice that the rates per day are going up an enormous amount. Unless your loved one has a healthy bank account, look elsewhere!

Anonymous

Memory Care

Toured community

September 5, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Clean and airy. [Name removed] was very helpful and greeted everyone she met enthusiastically. Took her time with me and answered all questions thoroughly. Most competitive regarding price and costs. No entrance fee and offered $1000 off monthly rent.

Anonymous

Memory Care

Toured community

August 18, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

I found the place was attractive. I spoke to some residents and all were happy living there. The tour of the place was thorough and all questions were answered. I left a deposit.

Nephew

Memory Care

Family/friend

June 1, 2018

3.0 out of 5 stars
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.0
Care Services
3.0
Activities
3.0

Be Aware of Unexpected Non-Refundable Entry Fees

After a review by Bristal staff, a relative was accepted into Bristal At Westbury. Overall, the level of care was thought to be satisfactory. It soon became apparent that my relative would need a higher level of care than first thought. The Bristal staff made it very clear that this would not fit their operating and support model. They asked my relative to leave, with little advance warning. We did find a replacement facility, which was not easy, at an increased cost. But, in trying to get back what we thought was a portion of the initial two-month deposit ($15,000), we learned that one month $7,500 was actually a non-refundable initial fee. Bottom line-out $7,500. This was NOT explained to us when our relative moved in. We were told there was no way to recover this money. Is essence, it was in the small print of the contract. I suggest any new senior citizens considering moving into a Bristal review the agreement very carefully and fully understand that you are paying a significant up-front, nonrefundable fee to to into one of these facilities, should you leave after 30 days. Hope this information is helpful Family Member

Anonymous

Memory Care

Toured community

July 6, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Another Tour For Me

They were professional and they gave a tour that was great. I wanted a new community and a location that is very close to me. They were not newer or closer.

Anonymous

Memory Care

Family/friend

July 6, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

5 stars

We are happy with this community. The staff are very nice . My loved one enjoys the food and they offer a big variety of choices. They offer daily activities including movies, exercises and card games. The community is exceptionally clean. There is no smell anywhere in the community. The prices are affordable and better than the other communities in the area. I would recommend this community.

Anonymous

Memory Care

Family/friend

May 22, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Great staff!

The Bristal is very nice! It looks great and the staff are really nice. Though my loved one is having a difficult time with the transition from home, they are sure to cater to my loved one's needs in the best way that they can.

Anonymous

Memory Care

Toured community

April 12, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Great Property!!

I really liked the floor plan at this community and how open everything was. They have a great activity program for all of the residents to enjoy throughout the week as well as a wonderful dinning experience. The staff where very helpful to us on our tour and made sure to provide my loved one and I with great information. Overall it was just not the right location for my father in the end decision.

Anonymous

Memory Care

Toured community

March 15, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0

No clear cost

We toured this community when looking for my dad and it was nice. The meals looked good.The issue we had is there was no set price. There we additional costs for certain amenities.They wanted us to get an evaluation with the doctor before moving in and the price could have changed between that time because of care needs. We felt that the cost was too flexible for someone on a fixed income.

Anonymous

Memory Care

Toured community

February 28, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Not Kosher!

This place provides excellent care to their patients. I really am impressed with this community. They are always very, very clean and neat. The only thing that stopped us was that they are not a Kosher community and that is what my uncle wanted.

Anonymous

Memory Care

Toured community

July 26, 2016

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

lots of activities

Anonymous

Memory Care

Family/friend

July 6, 2016

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

My Mother Is Doing Well

My mother is doing very well here at this community. It is a very beautiful facility. They do a very good job with keeping the community nice and clean. The dining area is wonderful, it is just like a restaurant. She is pleased with the food. There are wonderful activities offered. They have been very informative. I know she is safe and enjoying her time here.

The Bristal at Westbury

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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