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The Citadel

520 S Higley Rd, Mesa, AZ 85206

For more information about senior living options:
(866) 374-4058
106 reviews
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  • 5 star
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    13%
  • 2 star
    2%
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    7%
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7.0
Review score
1481 reviews
58 facilities
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The Citadel
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The Citadel
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Richard

Resident/client

5.0 out of 5 stars

It's a Fun Place to Be At

It's a very friendly community, even though I don't participate in a lot. There's a great camaraderie in the place if you want it. The staff are nice and joke around . They've been wonderful. They'll bend over backwards to help you out. All the residents I see say hello and are friendly. I'm kind of a loner myself. I think I'm pretty good company anyway. Sometimes I think maybe I'll go play bingo or horseshoes, or go to the swimming pool. But I generally just sit in my chair and fall asleep. There's a girl who comes in and cleans my apartment for me once a week, and she does a great job. The food needs a little improvement though. I'm on a low carb diet, and carbs are the bulk of what they fix. Management is having a meeting shortly for the residents to give their input on what they'd like to see as far as food goes. It's kind of a high price on a fixed income, but I get two meals a day, a 1-bedroom apartment, all utilities included, cleaning service, and laundry service. So I feel good about that at the end of the day.

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The Citadel

The Citadel Senior Living Community enables seniors to maintain their independence with access to assistance and support services when needed. This community offers both assisted and independent living services as well as specialized memory care services to seniors who need them.

With over 30 years of experience, The Citadel Senior Living Community has maintained a great reputation by providing consistent quality care and the best amenities that can be found. The Citadel is located near area shops, restaurants, parks, and main road access. Residents are never more than a stone’s throw away from all that the Mesa area has to offer!

The Citadel Details

The Citadel is unique in that independent residents can live in a community that is designed for their active lifestyle and then easily transition into a more assisted environment when needed. This continuum of care on one campus makes life easier for those looking to age in place. If a resident’s needs change over time, they will always be able to remain in the community.

The Citadel is proud to provide residents with high-quality individualized and continued care while also providing the environment and amenities for residents to live fulfilling and independent lives. The community dining room is...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living


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Reviews

for The Citadel

106 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.2
Friendliness
4.2
Care Services
4.2
Staff
4.5
Meals & Dining
4.0
Activities
4.2
Value for Cost
4.0

A Place for Mom has scored The Citadel with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Citadel has 106 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 106 reviews

Last Updated: 9/22/22

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Lois A Furlan

Independent Living

Toured community

September 22, 2022

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Staff
4.0

Tour

Thanks to [name removed]and [name removed]for rearranging schedules for myself and my daughter after hours for a tour of the facility

Anonymous

Independent Living

Family/friend

July 11, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The truth about Citadel

Everyone is extremely cooperative. The leadership is bad, but the people who work there are wonderful. In regards to leadership, they are inconsistent. They usually fire the good people, while keeping the bad people. They do have a variety of activities, which is what I like. They activities range from spiritual to physical and the level of quality is great as they also offer entertainment. My loved ones apartment is a studio, and its not that it isn't spacious, it's just that they never replace anything. The appliances are very old and maintenance requests are extremely timely as well. The people who work for the top people are genuinely concerned for the residents, but its just too bad that the people who run it are not.

Dave W

Assisted Living

Family/friend

September 28, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
4.0
Meals & Dining
3.0

Stay away

Stay away. They brought my loved one in at one rate then after getting moved in they rose the rate about 500 dollars, They have bad communication.

anonymous

Assisted Living

Toured community

September 20, 2021

4.5 out of 5 stars
Verified Review

Tour of The Citadel

We had a great tour with The Citadel, it was just not the right fit for my loved one. She was more independent

anonymous

Independent Living

Resident/client

September 16, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Activities
3.0
Meals & Dining
3.0

Needs improvements

Right now they are going through a transition with management changes and things are not being taken care of as they should be.

David

Assisted Living

Toured community

June 14, 2021

5.0 out of 5 stars
Verified Review

My review of The Citadel

Our family had a virtual tour first and the people we spoke with her very nice and friendly. The community looked very clean so we reserved an in person tour appointment. However when we pulled up to the community we noticed there was multiple floor levels and our loved one did not want anyone living above her.

Karen

Independent Living

Toured community

June 9, 2021

5.0 out of 5 stars
Verified Review

My Tour Experience

I had an online-only virtual tour, and they did a good job. It looked very nice. I did not physically go there, but it looked clean with nice rooms. The location was nice. I had no negative feelings. It was all good. The people I talked to were very nice, friendly, and helpful.

Richard

Independent Living

Resident/client

May 11, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Meals & Dining
3.0

It's a Fun Place to Be At

It's a very friendly community, even though I don't participate in a lot. There's a great camaraderie in the place if you want it. The staff are nice and joke around . They've been wonderful. They'll bend over backwards to help you out. All the residents I see say hello and are friendly. I'm kind of a loner myself. I think I'm pretty good company anyway. Sometimes I think maybe I'll go play bingo or horseshoes, or go to the swimming pool. But I generally just sit in my chair and fall asleep. There's a girl who comes in and cleans my apartment for me once a week, and she does a great job. The food needs a little improvement though. I'm on a low carb diet, and carbs are the bulk of what they fix. Management is having a meeting shortly for the residents to give their input on what they'd like to see as far as food goes. It's kind of a high price on a fixed income, but I get two meals a day, a 1-bedroom apartment, all utilities included, cleaning service, and laundry service. So I feel good about that at the end of the day.

anonymous

Independent Living

Resident/client

April 27, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

A very viable place for somebody that is older and needs assistance in a living environment.

It's excellent here. The staff are very concerned, very amicable, and very easy to deal with. Communication here definitely has a lack, and they don't seem to communicate well with each other. If you tell one that you need something and it's not their responsibility, it doesn't seem to get done until you find the right person. The food is very well done here. It's very tasty. The only complaint I have is they don't serve any kind of condiments - salt, pepper, mustard, ketchup, etc. You do have to ask for those. They keep the place very clean. It's an older building, and you hear a lot of wind noise whistling in the windows. But Arizona is a bad place for windows with the heat. My apartment is pretty nice, very comfortable. Because the facility is much older, it's a little worn. Bu they do a good job of trying to keep things fixed and up-to-date.

anonymous

Assisted Living

Family/friend

March 3, 2021

4.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0

I would recommend

Everybody here has been very friendly and helpful. We chose The Citadel because they were running a special at the time and we got a locked in rate. It is also very convenient for me. They have been pretty good with communication, I do get emails frequently. It has been hard not being able to go inside yet, but I would recommend to others looking.

Beverly

Assisted Living

Family/friend

February 24, 2021

4.0 out of 5 stars
Verified Review

Your Loved Ones Will Be Well Cared For at The Citadel

The community is nice, and clean. If something goes wrong the issues are resolved in adequate time. Everything is good with the food, except the breakfast.

Lori Woodman

Assisted Living

Family/friend

December 21, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Five star review

We chose The Citadel because of the affordability for what you were able to get. The room sizes here are on the smaller side, he went from assisted living to an independent apartment and he chose a studio, but overall it is fine. He has had no complaints about the food. The staff members here are wonderful. they are always checking on him and letting us know if he needs anything. They are just very attentive and have become his family. I would recommend to others looking.

Debra

Memory Care

Family/friend

December 3, 2020

3.5 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
3.5
Value for Cost
4.0
Care Services
3.5
Activities
3.5

Prior to the Pandemic it is a Nice Place to Live

After moving in things started to go down hill. I'm not sure if this is due to a management change or change of ownership. I believe the community is doing the best they can. They recently hired a new chef for the community. The community also hired more housekeeping staff to assist with the residents. My loved ones recently had a increase in price for rent. The community has a self library. We went to eat several times with my loved ones, and it was very nice. The community doesn't enforce the mask mandate when going into the hallways for residents. The grounds are kept very nicely. My loved ones were able to get on the bottom floor, with a patio, and a doggie door to bring their dog with them. The community did transport the residents to the shopping centers and grocery stores prior to the pandemic.

Anonymous

Memory Care

Family/friend

November 16, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0

Good experience

We chose The Citadel because the affordability and the convenience to our house. The apartment sizes here are adequate, a standard 1 bedroom. The best part about the community so far has been the convenience. They do shuttles to doctors appointments within a 10 mile radius on Mondays, Wednesdays, and Fridays. I would recommend.

Anonymous

Memory Care

Family/friend

October 21, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Perfect Place for Mom

It is a good value for the money. It is very adequate. The room is nice. There are different floor plans to choose from. There are additional services to choose from as well

Anonymous

Memory Care

Toured community

February 15, 2020

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

This was just a look/see visit. Very clean property, rooms are a nice size and things seem very well kept. I only spoke with [name removed] in sales and she was efficient and very friendly.

Stan Braverman

Memory Care

Resident/client

December 27, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Food is great

People are great here. The Food is very good and the property is very nice.

Pamela Arrowood

Memory Care

Resident/client

December 27, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Pretty Amazing

I have lived here for over a year. I like the people and activities. I enjoy playing cards, the entertainment provided, bingo, piano players, and magicians that come in. I also volunteer a lot and enjoy giving to people. I also met my husband here and we are very fulfilled. We got married at The Citadel in the community hall. I also enjoy the church services here. The front desk especially [name removed] is very helpful.

Anonymous

Memory Care

Toured community

December 10, 2019

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

My wife & I toured several & after we finished up we feel Citadel was the favorite & right place for my parents when it’s time to make that move. [Name removed] was our tour guide & was very helpful & fun to be with.[name removed] our Senior Living Advisor [name removed] is great help to find the right community. Thanks! D&E.

Stanley Braverman

Memory Care

Resident/client

November 24, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

5 Stars

Food is very good, people are great, and property is nice. I really enjoy the Karaoke.

The Citadel

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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