3535 East Game Farm Road, Springfield, OR 97477
Anonymous
Child of resident/client
Our family's experience
Food options are very good, and she really likes the staff. She seems to be getting plenty of attention and care. There are lots of options for activities, but I'm still trying to get her to take advantage of them.
Read all reviewsThe Esther at Riverbend
The Esther at Riverbend
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for The Esther at Riverbend
A Place for Mom has scored The Esther at Riverbend with 7.7 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, The Esther at Riverbend has 12 reviews with an average "overall experience" of 3.3 out of 5.
Anonymous
Assisted LivingFamily/friend
September 8, 2025
Our family's experience
Food options are very good, and she really likes the staff. She seems to be getting plenty of attention and care. There are lots of options for activities, but I'm still trying to get her to take advantage of them.
Anonymous
Assisted LivingFamily/friend
September 8, 2025
Our family's experience
Food options are very good, and she really likes the staff. She seems to be getting plenty of attention and care. There are lots of options for activities, but I'm still trying to get her to take advantage of them.
Anonymous
Assisted LivingFamily/friend
June 19, 2025
Communication needs work.
High caregiver turnover. Lack communication. Med Tech not having enough experience to understand medications and prn's. The facility is beautiful.
Anonymous
Assisted LivingFamily/friend
June 19, 2025
Communication needs work.
High caregiver turnover. Lack communication. Med Tech not having enough experience to understand medications and prn's. The facility is beautiful.
Anonymous
Assisted LivingFamily/friend
May 27, 2025
Our Experience
Make sure you get to know the staff. They are friendly and do care about providing the best for your family member. They also can help if your family member is having a hard time adjusting to their new home.
Anonymous
Assisted LivingFamily/friend
May 27, 2025
Our Experience
Make sure you get to know the staff. They are friendly and do care about providing the best for your family member. They also can help if your family member is having a hard time adjusting to their new home.
Julie
Assisted LivingFamily/friend
May 21, 2025
Review for The Esther at Riverbend
My client required a higher level of care upon moving into this facility than what they were equipped to provide, but being newly opened and eager to fill their rooms they accepted her as a resident regardless. Unfortunately, the promised services fell short. For instance, housekeeping and laundry, which were advertised as weekly services, were inconsistently delivered. Although my client paid a premium for laundry assistance, it was rarely completed, forcing her to manage it herself, which ultimately contributed to her falling. Communication with her primary care physician was also lacking; they failed to report her falls adequately. Additionally, essential wound care orders were not addressed, and a discontinued medication continued to be administered despite multiple discussions about the issue. This particular medication, which cost around $[removed] per month, was unaffordable for her. Out of concern for the quality of care, I installed cameras in her room and discovered the resident coordinator and another staff member rummaging through her belongings in the middle of the night. They claimed to be searching for keys that had been missing for two months, which had already been replaced. We were informed that the facility offered off-site activities, but these were never fulfilled. My client also required assistance with bathing, which was infrequently provided. While the facility is newly built and visually appealing, the actual care provided did not align with what was promised or paid for. There are numerous other concerns I could detail, but it is clear that the level of care falls significantly short of expectations.
Julie
Assisted LivingFamily/friend
May 21, 2025
Review for The Esther at Riverbend
My client required a higher level of care upon moving into this facility than what they were equipped to provide, but being newly opened and eager to fill their rooms they accepted her as a resident regardless. Unfortunately, the promised services fell short. For instance, housekeeping and laundry, which were advertised as weekly services, were inconsistently delivered. Although my client paid a premium for laundry assistance, it was rarely completed, forcing her to manage it herself, which ultimately contributed to her falling. Communication with her primary care physician was also lacking; they failed to report her falls adequately. Additionally, essential wound care orders were not addressed, and a discontinued medication continued to be administered despite multiple discussions about the issue. This particular medication, which cost around $[removed] per month, was unaffordable for her. Out of concern for the quality of care, I installed cameras in her room and discovered the resident coordinator and another staff member rummaging through her belongings in the middle of the night. They claimed to be searching for keys that had been missing for two months, which had already been replaced. We were informed that the facility offered off-site activities, but these were never fulfilled. My client also required assistance with bathing, which was infrequently provided. While the facility is newly built and visually appealing, the actual care provided did not align with what was promised or paid for. There are numerous other concerns I could detail, but it is clear that the level of care falls significantly short of expectations.
Steve F
Assisted LivingFamily/friend
February 13, 2025
There really is now place like Home. But The Esther is as good as it gets.
When Dad got COVID 4 days prior turning 100 yrs. old he lost the strength in his legs and after rehab we felt he needed some way to keep a quality of living that we couldn't give him at home. He wasn't thrilled at first and is somewhat set in his ways (you can imagine). But the staff and "famaily" at the Esther have treated him like a king. They have taken care of his ongoing medical needs, social desires, and our requests for him. The folks at the Esther are upbeat and helpful anytime we arrive to visit and they take Dad to his many appointments for medical needs. We couldn't ask for much more from folks there and would recommend starting out searching at the Esther THANK YOU ALL [name removed]
Steve F
Assisted LivingFamily/friend
February 13, 2025
There really is now place like Home. But The Esther is as good as it gets.
When Dad got COVID 4 days prior turning 100 yrs. old he lost the strength in his legs and after rehab we felt he needed some way to keep a quality of living that we couldn't give him at home. He wasn't thrilled at first and is somewhat set in his ways (you can imagine). But the staff and "famaily" at the Esther have treated him like a king. They have taken care of his ongoing medical needs, social desires, and our requests for him. The folks at the Esther are upbeat and helpful anytime we arrive to visit and they take Dad to his many appointments for medical needs. We couldn't ask for much more from folks there and would recommend starting out searching at the Esther THANK YOU ALL [name removed]
Paula Kenneth
Assisted LivingToured community
January 23, 2024
Get prepared to spend...spend...spend
Took my 1st tour about a year ago. No ramp to get in. 2nd tour month later and had conversations re: Medicaid contracts. The Esther stated that they were applying for their Medicaid Contracts within 6 months. I paid my $[removed] deposit and picked my choice of room. Fast forward ... NO INTENTION OF CARRYING OR APPLYING FOR MEDICAID CONTRACTS. FACILITY OPENED UP OVER 1 YEAR LATER. DEPOSIT AND RENTAL COSTS INCREASED BEFORE THEY ALLOWED TO MOVE IN. BASIC STUDIO COSTS $[removed]. Avoid this bait and switch method of operation!!!!!!!!!
Paula Kenneth
Assisted LivingToured community
January 23, 2024
Get prepared to spend...spend...spend
Took my 1st tour about a year ago. No ramp to get in. 2nd tour month later and had conversations re: Medicaid contracts. The Esther stated that they were applying for their Medicaid Contracts within 6 months. I paid my $[removed] deposit and picked my choice of room. Fast forward ... NO INTENTION OF CARRYING OR APPLYING FOR MEDICAID CONTRACTS. FACILITY OPENED UP OVER 1 YEAR LATER. DEPOSIT AND RENTAL COSTS INCREASED BEFORE THEY ALLOWED TO MOVE IN. BASIC STUDIO COSTS $[removed]. Avoid this bait and switch method of operation!!!!!!!!!
The Esther at Riverbend
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