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The Inn at University Village

2650 Ohio State Dr, Massillon, OH 44646

For more information about senior living options:
(866) 374-4058
18 reviews
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  • 5 star
    66%
  • 4 star
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  • 3 star
    11%
  • 2 star
    17%
  • 1 star
    6%
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The Inn at University Village
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The Inn at University Village
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street view of The Inn at University Village

Colleen

Loved one of resident/client

5.0 out of 5 stars

My review of The Inn at University Village (The Inn at University Village)

Our grandmother is there now and she is enjoying her stay at The Inn. The staff members have been very wonderful and help. They did such a great job keeping our loved one and all the residents safe during the pandemic, and were very helpful with the move in process. Our family is really happy so far.

Read all reviews

The Inn at University Village

The Inn at University Village in Massillon, OH is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care


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Reviews

for The Inn at University Village

18 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.3
Friendliness
4.0
Care Services
3.6
Staff
5.0
Meals & Dining
5.0
Activities
3.8
Value for Cost
3.9

A Place for Mom has scored The Inn at University Village with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Inn at University Village has 18 reviews with an average "overall experience" of 4 out of 5.

Filters

1-18 of 18 reviews

Last Updated: 5/6/22

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Jennifer

Assisted Living

Toured community

May 6, 2022

5.0 out of 5 stars
Verified Review

My Tour Experience at The Inn at University Village

The community would be good for the individuals that have a more active lifestyle.

Colleen

Assisted Living

Family/friend

July 6, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My review of The Inn at University Village (The Inn at University Village)

Our grandmother is there now and she is enjoying her stay at The Inn. The staff members have been very wonderful and help. They did such a great job keeping our loved one and all the residents safe during the pandemic, and were very helpful with the move in process. Our family is really happy so far.

Anonymous

Memory Care

Toured community

October 27, 2018

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

The Inn was very nice and so was the staff that we encountered. The only accommodations that was available at this time was a studio apartment and was not at all what we were wanting for our Mother. We were told that she could move in and be placed on a waiting list for a larger apartment but that is not our wishes as our mom has moved several time in the past few years and want this move to be last. This was not a good match for our mom.

Todd Machan

Memory Care

Family/friend

August 7, 2018

2.0 out of 5 stars
Cleanliness
3.5
Friendliness
2.5
Value for Cost
1.0
Care Services
1.0
Activities
3.0

Like a beauty pageant... Pretty but no substance

Anyone can agree that no one is going to care for a loved one as well as you. That aside, this facility is very much just for show. They are nothing more than a laundry and meal service wrapped in a very pretty package. While claiming to have memory care and more specialized help for those with dementia, etc. the assistance there is minimal at best. If all you need is the minimum, it is a great place both in look and feel. Anything beyond that, however, is extremely lacking. The management staff will lie, misinform, and, as in our case, kick you out of the facility if you are hurt while there. Additionally, stringing you along to take you or your loved one's money for as long as they can. Also, be very careful if your family member is on Medicaid. It is accepted and works out great unless the person is moved to their "memory care" side. They then get dropped from Medicaid and you have to go through the hassle of reapplying when, inevitably, the person ends up at a nursing facility or hospital. Again, it isn't all bad but isn't what they would have you believe either.

Anonymous

Memory Care

Family/friend

April 23, 2018

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Not good

We had a horrible experience. Very dissatisfied and untrained people.

Anonymous

Memory Care

Toured community

September 22, 2017

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

not much interaction

This was a very nice community and the staff did a great job showing us around, they took their time doing so and they answered all our questions. While we were there I did notice that there was not much interaction/activity amongst the residents that where which concerned me some.

Anonymous

Memory Care

Toured community

June 7, 2017

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

This facility is beautiful. [Removed] has been so helpful with getting mom a room. All of the staff have been very helpful as we have had a lot of questions.

Anonymous

Memory Care

Family/friend

February 28, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

5 stars!

The staff they have at this community are really nice and we could not be happier with them, however mom thinks they could use some more staff. The community is pretty active. Mom is the memory care unit and there are less activities available. She loves the food and the community is nice. They are a little expensive. I would recommend this community.

Anonymous

Memory Care

Toured community

October 18, 2016

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

My mother and I really loved everything we saw at the Inn yesterday. We had planned to look at 4-5 places, but my mom is confident that this is where she wants to live. The spaciousness and graciousness of the place are impressive. It did not have the institutional feel we were so dreading. The look, feel and friendliness of the place are what matter most to my mother.

Larry D.

Memory Care

Resident/client

October 9, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

My mother receives more than just her physical care needs (Medicine – Meals etc.). She gets individual attention from both the staff and management. They get my mother to smile, laugh, sing songs, & interact with her however they can. She gets compassionate consideration & a sense of involvement in life. It’s not just physical care. It’s also emotional care. Mom is comfortable, and happy.

Larry D.

Memory Care

Resident/client

October 9, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

My aunt received superior care from a staff & management that truly put those in their care, first. This attitude is universal among the staff and management because it is the attitude of the administration. Genuine compassionate & considerate attitude that simply grows the organization.

Polly

Memory Care

Family/friend

June 19, 2016

1.5 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Value for Cost
2.5
Care Services
1.5
Activities
1.0

Many improvements needed

The Inn At University Village used to be a nice place. They are consistently short staffed. The food is horrible and now the big meal is served at lunch. With having a lighter dinner it is not enough to last till morning/breakfast. We have been told several times the lettuce and tomato are the vegetables. Large turnover and staffing so low they have had to use agency staffing. No consistency. The phone system is terrible. You can't even call to check on your loved one. We are leaving ASAP!

Anonymous

Memory Care

Family/friend

August 13, 2015

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
2.5
Value for Cost
2.0
Care Services
2.0
Activities
2.0

mom is not happy

My mother has fallen in the shower and had to go to the hospital. She is not supposed to be showering without supervision and help. She also is not happy with the food. I know it is a beautiful facility, but we have had these and other challenges. It can be challenging communicating with them. My mother is not very happy there.

Anonymous

Memory Care

Family/friend

July 14, 2015

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

We have our meeting with them and there was nothing, it is really good. They did tell us up front about this, but the only thing is that my dad is now a diabetic and they don't do any food alterations for anyone with dietary restrictions.

Anonymous

Memory Care

Toured community

February 16, 2015

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Friendly, warm and engaging. Tonya took the time to learn about our parent's needs and showed us their facility. Very impressed.

Loved One

Memory Care

Family/friend

September 22, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

The Inn at University Village is really a phenomenal place.

The Inn at University Village is really a phenomenal place. They are taking very good care of our loved ones. She gets the medical attention she needs, her medication management and all of that. He is like a whole new person! It's very clean, no odors or anything. It's almost like you are in a hotel, it's not like a hospital room setting or a nursing care setting at all. We haven't heard any complaints at all. They keep us well informed.

Anonymous

Memory Care

Toured community

August 4, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Very professional and very ...

Very professional and very attentive. Seems like an upscale apartment complex and the residents all appear happy. Staff is very professional, caring and responsive. The building and grounds are beautiful and well maintained. Different levels of care are provided and include two different levels of memory care. We selected this facility for all these reasons.

Michael Freytag

Memory Care

Family/friend

February 21, 2014

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

My brother and I are very pleased wit...

My brother and I are very pleased with the nurturing care my mother has received at the Inn. The facility is wonderfully pleasant and the staff is incredibly attentive to her every need.

The Inn at University Village

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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