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The Phoenix at Harrisonburg

3607 Stone Spring Rd, Harrisonburg, VA 22801

For pricing & availability:
(866) 374-4058
8.2
Review score
15 reviews
Add review
8.2
Review score
15 reviews
  • 5 star
    27%
  • 4 star
    40%
  • 3 star
    13%
  • 2 star
    0%
  • 1 star
    20%
See all reviews
7.1
Review score
311 reviews
24 facilities
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The Phoenix at Harrisonburg
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The Phoenix at Harrisonburg
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street view of The Phoenix at Harrisonburg

Kimberly L

Child of resident/client

5.0 out of 5 stars

Exceptional Care Facility

Great things - fantastic front-line care givers treated well by management so lower than expected turn-over; relatively new facility well maintained; feels like a hotel; easy and timely access to all Directors (Exec Dir, Wellness Dir, Activities Dir, Chef) for both Residents and family members; dedicated Concierge at the front desk all day and later in the evening to answer questions and connect visitors with Residents and staff; cute Independent Living cottages with lots of facility-provided benefits; completely separate Memory Care wing with dedicated staff. Nothing bad to say about English Meadows Harrisonburg. This is my facility of choice for when I need the support of Long Term Care.

Read all reviews

The Phoenix at Harrisonburg

Surrounded by peaceful countryside, The Phoenix at Harrisonburg rests in the Shenandoah Valley with the Blue Ridge Mountains creating a stunning backdrop. With luxury-style living, the community offers world-class independent and assisted living options, in addition to memory care. Residents thrive in the homelike environment where they can enjoy activities with neighbors while making some new friends along the way. The gourmet meals, fun events, and abundant care services are just a few reasons residents at The Phoenix at Harrisonburg live an enjoyable and active lifestyle.

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

The Phoenix at Harrisonburg

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Phoenix at Harrisonburg

8.2 out of 10
Review Score15 reviewsWrite a review
Overall Experience
3.5
Cleanliness
4.5
Friendliness
4.4
Care Services
4.3
Staff
4.6
Meals & Dining
3.2
Activities
3.9
Value for Cost
3.9

A Place for Mom has scored The Phoenix at Harrisonburg with 8.2 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, The Phoenix at Harrisonburg has 15 reviews with an average "overall experience" of 3.5 out of 5.

Filters

1-15 of 15 reviews

Last Updated: 9/29/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Kimberly L

Assisted Living

Family/friend

September 29, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Exceptional Care Facility

Great things - fantastic front-line care givers treated well by management so lower than expected turn-over; relatively new facility well maintained; feels like a hotel; easy and timely access to all Directors (Exec Dir, Wellness Dir, Activities Dir, Chef) for both Residents and family members; dedicated Concierge at the front desk all day and later in the evening to answer questions and connect visitors with Residents and staff; cute Independent Living cottages with lots of facility-provided benefits; completely separate Memory Care wing with dedicated staff. Nothing bad to say about English Meadows Harrisonburg. This is my facility of choice for when I need the support of Long Term Care.

Homer W

Assisted Living

Family/friend

September 6, 2025

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
2.0

Uncaring of Residents, only want their money

The facility is currently without any hot water because they refused to fix the hot water mixing valve which has been malfunctioning for months. They supposedly got several estimates to get it fixed but only worried about paying for landscaping. There are many times the food is under-cooked, they even served raw chicken once! I started volunteering to help clean because the housekeepers weren't doing their job and then I was offered a job there, which I did for a number of months. I got tired of the mismanagement and having to buy my own cleaning supplies. Twenty20 Management only cares about the residents monthly payments, just don't write a check as they don't accept them. Most of the good staff have already left, there are still some good ones left, especially in Memory Care. Management is friendly to some people and thumb their noses up at others. I have filed several complaints with the state concerning several issues, twice now about the hot water system.

Anonymous

Memory Care

Family/friend

June 26, 2025

4.0 out of 5 stars
Verified Review

Good family community

Overall was good, people were helpful. Overall clean but not sure how often they clean her room and change her sheets but both were lacking. Activities are good but was told prior to admission that weekly trips to places. She has been to 3 places since admission. Dining is ok.

Janice S

Memory Care

Family/friend

January 10, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Excellent care.

The memory care unit has provided excellent care for my brother with a difficult dementia. They have been wonderfully kind and have provided excellent care! When he is very agitated they seem to have the correct calming care.

J B

Assisted Living

Resident/client

November 27, 2024

1.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Horrible management

The caregivers here are wonderful but I can't say so for the management. The way they treat their staff is shameful! The emotionally and physically challenging work they do is unappreciated by management.

Anonymous

Memory Care

Family/friend

September 12, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Our experience

What this community could really work to improve on is the professionalism

Anonymous

Independent Living

Family/friend

July 11, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
2.0

Beautiful retirement community.

Beautiful community, tastefully decorated, quiet, friendly atmosphere. Staff is nice. Food could be improved -- bland, Luke warm. Under new management with the usual growing pains.

Cyndy G

Assisted Living

Family/friend

June 18, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
2.0

Great location and tastefully decorated community.

Great in the beginning, but the community changed management companies and although the one site management team had not changed the atmosphere and delivery of magic services had suffered some setbacks. Just doesn’t feel quite the same!

Anonymous

Assisted Living

Family/friend

April 3, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Staff
4.0
Meals & Dining
3.0

Review for The Phoenix at Harrisonburg

Experience has been, for the most part, good. I still have some things that I need to figure out or speak to someone about, and honestly, I would love it if there were a community much closer. I would definitely recommend it.

Samantha S

Assisted Living

Family/friend

March 31, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Extremely Helpful Friendly Staff & Well-Kept Facility

My mother-in-law has been a resident at the Phoenix at H'burg for over a year & has really enjoyed it & highly recommends. Management is great – always helps to resolve problems. Staff are extremely helpful & very good at what they do. Beautiful clean facility – that is well-kept inside & out. Everything in the facility is easy for her to navigate with her rollator. The maintenance guy is excellent & always quick to hang items on the wall when asked. The chef is always open to meal suggestions & feedback. The Phoenix location is perfect – very close to the hospital. Mother-in-law really enjoys the craft activities & bus trips which have all increased since the Phoenix at H'burg has grown. She also enjoys it when outside groups come for activities – such as musicians & local schools. My husband & I have attended various activities during her stay and have really enjoyed them. She loves the snacks & drinks put out in the bistro area for the residents. Phoenix is best fit for our needs.

Georgia M

Assisted Living

Family/friend

March 25, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Beautiful facility with caring staff

It has been one year since my Mother moved into The Phoenix at Harrisonburg. It was a tough transition moving from her home in another state to an assisted living environment. With the help and care of the staff, my Mother has a beautiful and comfortable apartment. She has made many friends, started a library and runs a book club. She enjoys all of the musicians that perform periodically and enjoys the camaraderie with her friends during meals. The facilities are pristine and are easily accessed by the residents. All staff, from the director to the event coordinator, to all medical staff and assistants have been available for my Mother's needs. In addition, when her children have questions or concerns, we are contacted promptly to hear answers or develop solutions together. The financial coordinator and marketing director have been helpful as well.

Barbara

Assisted Living

Family/friend

March 14, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Best Place in the Area

After visiting other places in the Augusta and Rockingham County areas, The Phoenix at Harrisonburg was a clear choice. It is new, well-designed, well-decorated, full of natural light, just the right size and a good value compared to others. A few other facilities we really liked require a high six figure “asset pledge” which we cannot afford. At the Phoenix, the fees are monthly, based on individual needs and easy to understand. We also “did the math” and since the fees are all inclusive, it is half the cost of keeping a home or apartment and paying for in home caregivers and domestic help. We love the staff that interacts daily with Mom…they are patient, caring and well-trained. No facility is perfect, but we feel this is the best of its type in the area.

Anonymous

Assisted Living

Family/friend

November 10, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Staff
4.0
Meals & Dining
5.0

Great experience

Please keep in mind that my mother only lives there for a month and was almost immediately put in Hospice which took over much of her daily care needs. Mom did very few of the activities because of her illness. Nothing is perfect. But they were perfect for us .

Anonymous

Memory Care

Family/friend

December 12, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Friendly Staff

The staff were always friendly and helpful. The food was not that good. Recently they a hired a new chef, so hopefully the food improves. They do have activities, and the activities director tried her best to get the residents invloved. The value for the money was reasonable. They were always good with keeping me informed with my loved one, and they were pleasant.

anonymous

Independent Living

Family/friend

September 2, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Activities
2.0
Staff
5.0
Meals & Dining
4.0

A nice community but needs to grow to be able to provide what they offer

The Phoenix is a new community that just opened so right now they do not have enough residents to provide the transportation that is offered. They also do not have a lot of activities right now but hopefully has the continue to grow that will soon change.

The Phoenix at Harrisonburg

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around The Phoenix at Harrisonburg

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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