100 Lake Crossing Drive, Warner Robins, GA 31088
Janice M
Child of resident/client
Review for The Phoenix at Lake Joy
The facility is kept very clean and there is never a smell. The facility is beautiful all around. I love that table mates are assigned so that residents have a group to eat with daily and get to know. The staff is very friendly and accommodating.
Read all reviewsThe Phoenix at Lake Joy
The Phoenix at Lake Joy is a close-knit senior living community enveloped in vibrant landscapes. Offering the best in senior assisted living and memory care, their top priority is in fostering an environment that allows staff and residents alike to experience growth physically, mentally, emotionally, and spiritually. They offer a wealth of amenities and services, delicious meals daily, an enriching calendar of events, and spacious living arrangements with all the comforts of home.
A team of dedicated staff takes care of housekeeping, maintenance, and grocery shopping so residents can spend more time doing what they enjoy. They also provide on-site therapy and healthcare, and are happy to assist with medication management as necessary.
Their dining program is designed based on the needs and interests of residents and can be accommodated to suit a vegetarian dietary preference. Dine with newfound friends in an inviting private dining room or in their charming restaurant-style dining area where talented kitchen staff provide residents with nutritious gourmet meals, along with delicious treats and snacks.
Residents are welcome to spend down time in their private quarters or engage with each other in spacious indoor and outdoor common areas, including an...
The Phoenix at Lake Joy
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for The Phoenix at Lake Joy
A Place for Mom has scored The Phoenix at Lake Joy with 7.9 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, The Phoenix at Lake Joy has 26 reviews with an average "overall experience" of 3.9 out of 5.
Anonymous
Assisted LivingFamily/friend
June 23, 2025
If you want your loved one to move into a place that stays understaffed all the time, this is the place! All they care about is getting your $$. The residents pay way too much $ for the proper care they don’t receive!!! How this place is not shut down blows my mind.
Janice M
Assisted LivingFamily/friend
May 9, 2025
The facility is kept very clean and there is never a smell. The facility is beautiful all around. I love that table mates are assigned so that residents have a group to eat with daily and get to know. The staff is very friendly and accommodating.
JM
Assisted LivingFamily/friend
September 24, 2024
First time was great and coming back was even better. Everyone genuinely welcomed my mom back and checked on her. I've already had friends/family saying they would be interested for their family member or themselves.
Anonymous
Assisted LivingFamily/friend
June 6, 2024
Our loved one was previously a resident at The Phoenix at Lake Joy. The quality of care declined. If not for hospice, I don't know what we would have done. We ended up moving our loved one to another facility. I would not recommend The Phoenix at Lake Joy to others.
Michael
Memory CareFamily/friend
March 19, 2024
They are not prepared to care for someone who is SIGHT impaired. Night shift is poorly managed, Staff has tendency to be defensive. No warm water. Med Techs are poorly trained and inconsistent. Don't get me wrong, there are (25 percent) many excellent people there! They need to incorporate activities that would benefit someone with vision problems.
Anonymous
Memory CareFamily/friend
March 19, 2024
in assisted living memory care, family members need to have a reasonable understanding of how their loved one is going to be cared for. I unreasonably expected more interaction with the MC workers and the residence than I actually observed.
Anonymous
Assisted LivingFamily/friend
August 3, 2023
All 5 stars. Staff and residents at The Phoenix at Lake Joy are all very friendly and compassionate. The location of the facility is also great! I would recommend The Phoenix at Lake Joy to those looking. It is a wonderful community.
Lillian
Assisted LivingFamily/friend
July 17, 2023
I am impressed with the care given to my mother. The staff is considerate and friendly, and will work with you in setting up the room(s). They even assembled the bed (for a very small fee) when it was delivered. I have already recommended The Phoenix to a friend. His mother-in-law may have to move to assisted living. He is looking at possibly placing her there.
Terri M
Assisted LivingFamily/friend
February 15, 2023
[Name removed] really helped to get my parents into this place. She was very patient with my mom who refused to move into this place. [She] kept being positive with my mom to where my mom finally agreed to move in. I believe my parents will enjoy living here,
Andrea H
Assisted LivingFamily/friend
January 12, 2023
Let me start by saying I never give a five star review because every place can improve, even if they’re already pretty good. The Phoenix at Lake Joy in Warner Robins GA has been home for my grandmother since Dec 2017 (assisted living). They have changed management twice since then, and of course staff changes are bound to happen. But, the staff have always cared for her and kept her safe, especially during Covid. The rooms are nice and sizeable, and they offer private or semi-private rooms. Most rooms have double windows to allow in lots of natural light. The bathrooms are large enough for someone using a walker or wheelchair to navigate. And, the closets are good-sized. Overall, we have had a good experience with TP@LJ and would recommend it to those looking for assisted living options.
anonymous
Assisted LivingFamily/friend
October 31, 2022
We are very impressed with the attention that is provided by the Staff. [name removed] is phenomenal. Her and her husband went and sat with my father while he was in the hospital. I was out of town and cannot thank her enough.
anonymous
Assisted LivingFamily/friend
October 27, 2022
We are very impressed with the attention that is provided by the Staff. [name removed] is phenomenal. Her and her husband went and sat with my father while he was in the hospital. I was out of town and cannot thank her enough
anonymous
Memory CareFamily/friend
October 12, 2022
We chose The Phoenix at Lake Joy because they were the most professional and also offered the most services. The facilities were definitely the nicest in the area that we looked at. The staff here are exceptionally accommodating. I would highly recommend The Phoenix to others.
W L
Memory CareFamily/friend
February 7, 2022
The community is very nice. The team that works on the floor the girls are great. I do have situations from time to time where my loved one tells me one thing and then the staff says another so I am learning. If my loved one does not make it out for breakfast and does not go down they bring the meals to her and my loved one loves the way that they make the fish. The front desk was extremely patient and was there for everything that I needed.
anonymous
Assisted LivingFamily/friend
December 1, 2021
We've had some issues. Response time on the call buttons is not really good. Sometimes you have to wait extra long periods of time to get your medication. I think they're pretty understaffed, which I know they're working on. But it has created some lags in service. The staff are pretty friendly overall, and it seems to be getting better working through these issues with them. But it has taken a while. The food is pretty good, but I would like to see more variety and more everyday common foods, things like simple meat, beans, and potatoes, as opposed to fancier things like steak. I think it's a nice facility, but it's on the pricier side, and for what we're paying, I expect better service.
anonymous
Assisted LivingToured community
October 7, 2021
This community was a nice place but it was way to expensive. It was closer to my home but the cost was just too much. There were also no trees or anything around it due to it being so new.
Anonymous
Memory CareToured community
May 22, 2021
Clean, well staffed facility however, the price was EXCESSIVE!
Dina C
Memory CareFamily/friend
May 10, 2021
The staff is very friendly and helpful anytime I've been there. We are just now allowed to go back to the memory care area to see our loved one. My family members have said that it has been great seeing our loved one in a meeting room even with the staff member with our loved one. The communication with the staff is pretty good with the family. They now have the ability to pay online.
Anonymous
Memory CareToured community
May 5, 2021
I thoroughly enjoyed my tour and the Community Engagement Director, [name removed] was absolutely pleasant, professional and cordial in every way!
Anonymous
Memory CareToured community
November 4, 2020
[name removed] was very helpful and answered all questions. The Phoenix seems to be a good fit for my father. Looking forward to seeing facility in person.
The Phoenix at Lake Joy
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.