10451 Linn Station Rd, Louisville, KY 40223
Becky Cain
Sibling of resident/client
A Blessing
One of the toughest decisions I ever had to make was to put my sister-in-law who was more like a sister to me in a memory care facility. But when we found the Pinnacle Memory Care I knew our prayers were answered. The staff is awesome. They’re very knowledgeable and very caring. They have helped us and stood by us as a family from day one. I highly recommend Pinnacle memory care!
Read all reviewsThe Pinnacle of Louisville
From the enclosed courtyard to the spacious private and semi-private apartment homes, everything about The Pinnacle of Louisville was created with residents in mind. This intimate, homelike community was recently renovated to accommodate seniors with memory loss. Here, residents enjoy dementia-friendly amenities, stimulating activities, and chef-prepared meals each day.
All memory care services are tailored to each resident’s needs and abilities. Licensed, 24-hour nurses and certified staff take the time to get to know the residents and create a custom-tailored care plan. They also use the exclusive Flourish℠ memory care program to promote residents’ self-esteem through five key points:
Find peace of mind at The Pinnacle of Louisville.
The Pinnacle of Louisville
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for The Pinnacle of Louisville
A Place for Mom has scored The Pinnacle of Louisville with 8.8 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, The Pinnacle of Louisville has 37 reviews with an average "overall experience" of 4 out of 5.
Becky Cain
Memory CareFamily/friend
October 2, 2025
One of the toughest decisions I ever had to make was to put my sister-in-law who was more like a sister to me in a memory care facility. But when we found the Pinnacle Memory Care I knew our prayers were answered. The staff is awesome. They’re very knowledgeable and very caring. They have helped us and stood by us as a family from day one. I highly recommend Pinnacle memory care!
Rose H
Memory CareFamily/friend
September 9, 2025
This place is an unmitigated disaster. This building is filthy!! The director is in way over her head and the nursing is not even up to basic state regulations. Surprised this place has made it so long, but heard numbers have been steadily decreasing. Stay clear! You can thank me later.
Anonymous
Memory CareFamily/friend
August 28, 2025
Attentive staff, my loved one is well cared for, clean, well fed and I have piece of mind she is safe.
Elizabeth K
Memory CareFamily/friend
July 24, 2025
The place is very nice. The staff is friendly, they keep the residents entertained with activities. Its clean. I only had one issue when the wound my dad had was not attended to for two days, but it was immediately abated. Also, I wish they would give family members the code to access the place after business hours
Teri
Memory CareFamily/friend
June 26, 2025
I was hesitant when I had to start looking at memory care, but The Pinnacle truly feels like home. From the first time I came to the community I felt welcomed, and it has a great energy. The residents are happy and engaged, and there are so many outdoor spaces residents and families can enjoy. The receptionist is especially lovely—always friendly and helpful—and the director is hands-on and responsive. I feel so much peace knowing my friend is not only safe, but genuinely loved and looked after, even when I can’t be there.
Anonymous
Memory CareFamily/friend
June 13, 2025
They just had a full changeover of the nursing staff (Director of Nursing was let go then all nurses left), they hired a new Director of Nursing and they've been using agency nurses for the last few months for coverage. They held a hiring event and are re-staffing with full time nurses. I've seen a decline in care, communication, and knowledge since the [name removed] was let go and the nurses quit. They are rebuilding and I'm hoping it improves because I can't move my mom because she's too far declined to move her. I've heard the new [name removed] is good and is working on closing the gaps. They have not been meeting my mom's medical needs that I'm paying [amount removed]extra for monthly.
Kate H
Memory CareToured community
June 5, 2025
It may be easier to point out the positives, rather than publish a novel about the problems at this facility. When I first walked in, the entrance smelled like a skunk… if you know what I mean… Our tour guide was rude and pushy, constantly cutting me off during our conversation. It came off very desperate. Aside from the employees, the building was not kept up. They were renovating one section during our visit, so maybe things will improve. However, I will not be returning to the Pinnacle for as long as upper management stays the same.
David
Memory CareFamily/friend
April 15, 2025
I like the fact it is designed for people with memory issues. It would be an improvement if visitors were given a daily code to exit and enter the fenced in outside space. I have and do highly recommend, it's a great community.
Sean M
Memory CareToured community
April 2, 2025
This facility has very poor management starting from the top. They were unprofessional during our visits and seemed to have no control over the community. I felt bad for the residents that had already moved in.
Anonymous
Memory CareFamily/friend
October 2, 2024
They have about an 8/1 ratio of residents to staff. Many of the caregivers are very attentive and care for their residents but they cannot keep eyes on every resident at every moment. They are required to check on them every 2 hours but it is much more frequent than that during the day. The staff and directors are very knowledgeable and provide comfort (hugs, pats, and good listening). The directors are available on weekends and return my texts/calls promptly even when they are out of the building. They are understanding, show compassion to family members, and work with us as a caring team to find solutions to challenges. The facility has recently remodeled one whole wing and replaced carpet with nice looking wood floors. This helps keep the halls cleaner. The common rooms feel like a home with living rooms, cozy dining area and lots of natural light. The light is soft and ambient, not sterile. The man that helps with maintenance is kind to help with many jobs such as hanging TVs and picture frames, and moving furniture. There are thumb locks on the resident doors if a resident wants to shut the door and lock it (because it's difficult to keep other residents from coming into others' rooms and touching/taking things) but the caregivers prefer the doors open and residents to not be in their rooms all day but to participate in activities. The caregivers have ability to unlock doors. There is a very nice walking path outside but a family member must accompany the resident. Each resident's room has its own heat and ac. Another one of the best things about this facility is that they have nurses there on staff. So it is easy to be seen without having to leave.
Caring daughter
Memory CareFamily/friend
August 30, 2024
Overall the staff is very nice and caring, they took the time to get to know my mom and understand her needs and personality/behaviors. The care services provided meet my mom's needs regarding nursing, general caretaking, and specialty services (Speech therapy as an example). The cleanliness is okay but could be improved. I've noticed the microwaves appear to never have been cleaned, the public restrooms are often not as clean as I'd like, the hallways smell like urine at times. The other area that is just average is the food, it is okay but not fresh and very full or preservatives. I would not choose to eat it if it was offered to me. It is a good value for the cost and the staff truly care about my mom and her well being.
Anonymous
Memory CareFamily/friend
June 4, 2024
It was beneficial that the facility cares for memory care only. The staff was great. The cost was fair. Room sizes were adequate - not large, but I don't know that memory care patients need the large rooms. Not a lot of amenities, but again - not sure these types of patients need much.
Anonymous
Memory CareFamily/friend
May 31, 2024
My loved one was previously a resident at The Pinnacle of Louisville and the overall experience for her at this facility was okay. The food was not good. The friendliness was good. The Pinnacle of Louisville was a nice place, but we had issues with the care and with the caregivers.
Robin C
Memory CareFamily/friend
May 31, 2024
I think everyone there genuinely cared about my mom. It is a 100% memory care facility. It is small. It has amazing outdoor living space. The activities are totally designed for the residents. They celebrate every holiday and more with fun activities, parades and parties. The staff communicated well with me on a regular basis as requested.
Sherri G
Memory CareFamily/friend
September 16, 2023
Pinnacle of Louisville is a wonderful facility. We are so happy we moved our mother to this facility. All the staff from head down are so caring & loving. Price is reasonable compared to others & benefits given are well worth it. I highly recommend you consider Pinnacle for your loved ones. You won't be disappointed
Gina C
Memory CareFamily/friend
July 11, 2023
This is a great place for patients with memory care issues. Staff is very involved in keeping patients active and invoked in different activities. There rooms are very clean as is all the common places. Staff is very welcoming to family and provide updates on how your love one's day is going. You really get great care for your loved one. I highly recommend Pinnacle, my Mother came from another facility where she was basically laying in bed all day and could barely walk, which she could do when she went in. This she was moved to Pinnacle she has come alive again! She is like a different person, she is active in activities, she is eating better, just can't say how much she has improved!
anonymous
Memory CareFamily/friend
January 10, 2023
Charter Senior Living was awesome. The staff was wonderful. And they excel at memory care.
Anonymous
Memory CareFamily/friend
December 2, 2022
The staff has been great to work with. This is an exclusive memory care community. I don't think there is a better place for memory care residents, than Park. There are residents that are at different stages of their walk with memory care.
anonymous
Memory CareFamily/friend
July 26, 2022
anonymous
Memory CareToured community
March 10, 2022
I was not really fond of this community. The tour was fine and the person that lead us around was great and very attentive.
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