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The Reserve at Mills Farm

1000 Mills Chase Loop, Apex, NC 27523

For pricing & availability:
(866) 374-4058
7.7
Review score
42 reviews
Add review
7.7
Review score
42 reviews
  • 5 star
    45%
  • 4 star
    31%
  • 3 star
    10%
  • 2 star
    7%
  • 1 star
    7%
See all reviews
9.0
Review score
2057 reviews
53 facilities
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The Reserve at Mills Farm
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The Reserve at Mills Farm Community Exterior
16 photos7 floor plans
The Reserve at Mills Farm in google map

Anonymous

Child of resident/client

4.0 out of 5 stars

Friendly staff

.I think that everything else about The Reserve is top-notch except for the meals and dining service - that is a negative. Instead of providing meals, they allocate [fee removed] per month toward meals out of the monthly rent. That allocation is barely enough to cover dinner every day. And that does not include dessert with dinner (extra charge). Nothing allocated for breakfast or lunch since most people eat those meals on their own. Small breakfast /lunch room (not dining room) for those who want to eat those meals. Dining room is always cold. Food is often served lukewarm. Assigned seating and dining time means you eat with the same 3 other people every day. Since people have decided which seat at the table is their seat, my mom has to face the wall every evening. However, what we really like the most about the Reserve are the amenities, the appearance and the friendliness and helpfulness of the staff. Yes, we would recommend this community to other families with the caveat that it's very expensive and that the dining experience isn't the greatest (not bad, just not as good as the rest).

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The Reserve at Mills Farm

Tastefully modern with effortless character, The Reserve at Mills Farm is a premier senior living community tucked away in a serene pine forest near the heart of Apex, North Carolina. With sprawling tree-lined landscapes, upscale design features, and unparalleled professional service, this community offers residents a vibrant, yet casual lifestyle. From multi-venue dining experiences and elegant living spaces to a compassionate care team and community-wide activities, they give residents every opportunity to live a life that’s all around simpler, healthier, and happier.

Community Amenities and Services

Staff takes care of the chores so residents have more time to explore the mesmerizing landscaped grounds of this wonderful community. The care team provides general housekeeping and laundry services, as well as assistance with grocery shopping and errand running. They even have on-site healthcare and therapy professionals prepared to walk a resident through virtually any crisis or emergency. And, in the memory care community, they offer specialized care for those suffering from Alzheimer’s disease and other forms of dementia.

The professional chef and culinary team consistently dish out diverse, locally inspired dishes every single day! Enjoy your meal in the large open dining area, complete with white linens, a gorgeous central fireplace, and towering ceilings overhead....

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

The Reserve at Mills Farm

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Reserve at Mills Farm

7.7 out of 10
Review Score42 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.2
Friendliness
4.2
Care Services
3.6
Staff
3.8
Meals & Dining
3.5
Activities
3.8
Value for Cost
3.7

A Place for Mom has scored The Reserve at Mills Farm with 7.7 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, The Reserve at Mills Farm has 42 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 42 reviews

Last Updated: 9/12/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Independent Living

Resident/client

September 12, 2025

5.0 out of 5 stars
Verified Review

The Reserve at Mills Farm

The Staff is very friendly and accommodating. Most residents are very pleasant people. Some junior high drama.

Anonymous

Assisted Living

Family/friend

July 17, 2025

3.0 out of 5 stars
Verified Review

Review for The Reserve at Mills Farm

Beautiful facility, nice people, lovely apartment, great resources for senior and outings. Cons: billing is not electronic so follow paper trail, and the costs of food limit is too high. Apartment kitchens are really large and they would have preferred larger living room.

Anonymous

Memory Care

Family/friend

July 8, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Friendly staff

.I think that everything else about The Reserve is top-notch except for the meals and dining service - that is a negative. Instead of providing meals, they allocate [fee removed] per month toward meals out of the monthly rent. That allocation is barely enough to cover dinner every day. And that does not include dessert with dinner (extra charge). Nothing allocated for breakfast or lunch since most people eat those meals on their own. Small breakfast /lunch room (not dining room) for those who want to eat those meals. Dining room is always cold. Food is often served lukewarm. Assigned seating and dining time means you eat with the same 3 other people every day. Since people have decided which seat at the table is their seat, my mom has to face the wall every evening. However, what we really like the most about the Reserve are the amenities, the appearance and the friendliness and helpfulness of the staff. Yes, we would recommend this community to other families with the caveat that it's very expensive and that the dining experience isn't the greatest (not bad, just not as good as the rest).

Doris G

Memory Care

Family/friend

May 8, 2024

2.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
4.0
Care Services
2.0
Activities
2.0
Staff
3.0
Meals & Dining
1.0

Too slow in any request or a response. Staff not knowledgeable sufficiently; always deferring to someone else.

Absolutely too many turn-overs in staff. Request for maintenance services archaic and nothing is on hand for “fixes”; always need to be ordered; that takes forever. Furniture in Memory Care is dirty; needs furniture that can be “wiped” with disinfectant. Need deep housekeeping in all levels of care; presently just a light overall Since I have had 2 family members in AL and Memory Care, the food has always been an issue. In AL people were always asking for breads, butter, some condiments to enhance meals. In Memory Care I would not want to eat the meals. They seem to put food on plates with no regard to making it look appealing.

Ann

Assisted Living

Family/friend

February 15, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Review for The Reserve at Mills Farm

We are pleased with variety of activities offered to residents. Most meals are tasty! All residents are upbeat and friendly. Friendliness and professionalism of staff. Configuration of studio apartment appealed to my mom.

Anonymous

Memory Care

Family/friend

August 29, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Our family's experience with Independent Living and Memory Care

It's quite expensive, especially for memory care. (One parent in independent living and one in memory care). Quality of care in memory care is hit or miss as well - some great staff and some not very good. I think the independent living is really good - great food - the dining room is like a restaurant with lots of variety and good quality. The apartments are well set up. The staff in independent living are all very friendly and seem to know everyone. It's very welcoming. We really like that my mother can walk over to memory care almost any time to visit him.

Anonymous

Memory Care

Toured community

August 23, 2023

5.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour with The Reserve at Mills Farm and the tour experience and facility was excellent, that gets a 5. However it has poor ratings with DHSS with many infractions.

Anonymous

Assisted Living

Family/friend

July 17, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Unfulfilled Promises

We picked this community, because it was new and presented a very different care situation, dining and attention to residents that really isn't there. The Reserve has high turn over in the staff but often it's a temp person for the day helping.

Anonymous

Assisted Living

Family/friend

June 5, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

Review for The Reserve at Mills Farm

We picked this community, because we knew some people there. Also the size was good - things were very accessible. Dining and amenities all in the building. We would recommend to other families. Initial issues with staffing and dining are being addressed but not up to par. Lots of staff and management turnover.

Anonymous

Independent Living

Family/friend

May 24, 2023

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Some Turnover but Good Place Overall and Newer Facility

Fairly new facility, apartments are a little more spacious and more modern. Tons of services on site. Great outdoor locations. Staff is good, but there has been quite a bit of turnover. Dining is more expensive for independent than I previously experienced but food was good. Assisted-living food needs to be improved but they are working on improving it. In the short time my parents have been there since February I've seen the following staff change: Cleaning, company that makes on-site doctors visits, pharmacy and head of assisted living. But location is great. They have a movie theater, and staff is real friendly.

KG

Memory Care

Resident/client

May 9, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Meals & Dining
3.0

Would recommend. Wonderful staff. Meals could use some improvement.

We have no way to compare with other facilities. All I can say is if I wanted to be anywhere other than my own home. The Reserve is adequate but needs to consider upgrading the meals. The staff is wonderful, and that goes for the maintenance crew as well.

Anonymous

Independent Living

Family/friend

March 2, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

My review of The Reserve at Mills Farm

It is very welcoming, clean and my loved one absolutely loves living here.

Anonymous

Assisted Living

Family/friend

February 28, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Activities
5.0
Staff
4.0
Meals & Dining
2.0

Very Nice Community, The Food Is The Biggest Issue

This is a nice community. The staff communication with the family is good, as they listen to feedback. It may take awhile to get things accomplished though. The food is horrible. The food is always served cold and not tasty for the residents. The dinner is served in the main dining room. The bistro is available for breakfast and lunch. It would nice to have a more friendly atmosphere in the dining room to be able to find other residents who are social. The dining room staff could use more training.

Anonymous

Independent Living

Family/friend

November 8, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Staff
5.0
Meals & Dining
3.0

Check It Out For Yourself and Read the Fine Print and Ask Lots of Questions

I would recommend you look at the community and see if this would be the right fit for your loved one. The staff sends emails out to the family and they are accommodating to calls and questions from family as well. There is a full kitchen, washer and dryer in the apartment. There is weekly housekeeping included for the resident's rooms.

Joelle

Independent Living

Toured community

October 25, 2022

5.0 out of 5 stars
Verified Review

Community Tour

The tour was a 5/5, with an excellent, most updated facility. Loved the technology available in apartments, but the "spend down" food system was a deal breaker for my parents. They did not want the stress of potentially using it all before the end of the month.

Anonymous

Assisted Living

Family/friend

October 5, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Activities
3.5
Staff
4.0
Meals & Dining
3.5

Friendly Staff

The people are very friendly. It's expensive, and is less value than what they charge. We picked this community, because of the close location and it was a newer faciltiy.

SCOTHECHIA S

Memory Care

Family/friend

September 1, 2022

1.0 out of 5 stars
Cleanliness
4.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

IF you love your family..look somewhere else!

The amount of negative things about this place is flooding my head I don't even know where to begin. So upsetting having to witnessed senior residents at the memory care being treated so inhumanely. I couldn't believe that families are paying this facility huge amount of money to NOT care for their families. Staff are not properly trained, I see new faces almost everyday. One resident had a fall not once but 4 times in 2 weeks that left the person immobile. One was grabbed so hard and toss on the sofa like a rag doll.The language that some of the staff used are considered ghetto and should not be allowed around the residents. So loud, obnoxious and lazy. Although not all are bad apples we had a pleasure of interacting with few good ones, namely; [four names removed]. We observed that these people do really care for their residents, they would sit and walk with them and not leave them alone wandering in the facility. Sense anomalies going on with ur fam, request for the video!

Joe R

Independent Living

Family/friend

July 13, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Looking for Your Second Phase of Your Retirement

I would recommend you check the community out to see if it would be a good fit for your loved one. This is a new community and it is clean. The staff are very friendly and nice. The independent living side has several activities available for the residents to participate in, if they want to. The staff communication with the family is pretty good, and they are responsive to our questions and concerns.

anonymous

Independent Living

Family/friend

June 9, 2022

4.0 out of 5 stars
Verified Review

The Reserve at Mills Farm review

The Reserve at Mills Farm is a beautiful facility and we are very happy with the memory care. However just like everybody else right now they are struggling with staffing

Barbara P

Independent Living

Resident/client

March 31, 2022

5.0 out of 5 stars

-friendly staff and residents -bright, modern environment -helpful, especially with transportation to doctor appointments -good activities and activities director -pharmacy, salon on site -food ok, improving. would like greater variety in Bistro.

The Reserve at Mills Farm

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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